Baskin Robbins Harrow Reviews

Dev Rathod 2026.05.31

     

I just visited the store and I'm on the way back home with my 3 large tubs of ice cream. Great customer service from Saloni! She was rushed off her feet and served the families with crying babies and myself swiftly and with a smile. I'm so grateful and very excited to try some new flavours! Thank you Saloni and Baskin Robbins 🩷

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Reply from Baskin Robbins Harrow 2026.06.02

Hi Dev, thank you for the lovely review! We’re so glad you had a great experience and enjoyed the service. Saloni will be really happy to hear your kind words.

World Superstar 2026.05.26

     

Awful flavour and texture, and it’s incomparable with premium ice cream/gelato which is what’s it’s priced at (3 scoops for £8.79) and staff unfriendly.

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Thomas Shelby 2026.05.01

     

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Reply from Baskin Robbins Harrow 2026.05.04

Hi Thomas,
Thank you for your review

salman farishi 2026.05.01

     

Best in town amazing flavours ❤️

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Reply from Baskin Robbins Harrow 2026.05.04

Thank you, Salman! We’re delighted you loved the flavours—means a lot to hear “best in town”! ❤️

Imran Sarowar Ishad 2026.05.01

     

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Reply from Baskin Robbins Harrow 2026.05.04

Hi Imran,
Thank you for your review

Imran sarowar Ishad 2026.05.01

     

brilliant service guy thanks

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Reply from Baskin Robbins Harrow 2026.05.04

Hi Imran,
Thank you for your review

Rakibul Hasan 2026.05.01

     

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Reply from Baskin Robbins Harrow 2026.05.04

Hi Rakibul,
Thank you for your review

Rakibul Hasan 2026.05.01

     

Good service

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Reply from Baskin Robbins Harrow 2026.05.04

Hi Rakibul,
Thank you for your review

Prachi Patel 2026.04.26

     

OMG they have all the good flavours in stock also excellent service by staff 👌

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Reply from Baskin Robbins Harrow 2026.04.27

Thank you, Prachi! We’re delighted you enjoyed the great flavours and excellent service from our team.

harsh patel 2026.04.26

     

Excellent 👌

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Reply from Baskin Robbins Harrow 2022.08.08

Thank you for your kind words, Harsh. We're happy to know that you enjoyed your experience at our store. Our team strives to provide excellent service and delicious treats for all of our guests. We hope to see you again soon!

Rakesh Patel 2026.04.26

     

I am disappointed with the staff behavior today.

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ousama almatar 2026.02.12

     

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Michelle May 2026.01.28

     

I visited Baskin Robbins in Harrow today and wanted to compliment the wonderful lady that served myself and my 7year old son . Her name is Mahdu and she was so lovely to us, friendly, professional and warm. She explained what options my son would like and was just overall a lovely lady. I will definitely return I usually go to another local baskin robins nearer to our home but because of Madhu’s exemplary customer care I will be using g this beach from now on and recommending it to all of my sons friends parents too! She is a truly wonderful representative of this business- also the waffles and ice cream with hot fudge sauce was delicious! 😋

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Reply from Baskin Robbins Harrow 2026.01.29

Thank you Michelle! We’re so happy Madhu made your visit special for you and your son — she’ll be delighted to hear this. We really appreciate the recommendation, and we’re glad you enjoyed the waffles and ice cream too 😋

Baskin Robbins Edgware 2026.01.27

     

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Reply from Baskin Robbins Harrow 2026.01.28

Thank you Baskin Robbins Edgware! We’re glad you enjoyed the food, service, and atmosphere 😊

Khalid Ah 2026.01.25

     

Visited today – 2 stars only because of the staff member. The store was extremely busy and there was only one staff member working. I waited over 30–40 minutes, and she was managing everything on her own. I really appreciate her service — she was calm, composed, and professional despite the pressure. She handled the situation very well, and the rating is only because of her effort. However, this situation is completely unacceptable. Having just one person running a busy store is a serious safety concern and is unfair to both staff and customers. I have already sent a formal complaint to the franchise regarding this issue, as this is a management failure, not a staff issue. This needs urgent attention.

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Reply from Baskin Robbins Harrow 2026.01.26

Thank you Khalid for the feedback. We sincerely apologise for the wait and understand your concern. We appreciate your kind words about our staff member and take your comments seriously.

Isha Melekpura 2026.01.21

     

What a wonderful flavor! It’s great to see so many options in this shop, and the service is excellent too.

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Reply from Baskin Robbins Harrow 2026.01.26

Thank you Isha! We’re glad you enjoyed the flavours, variety, and service 😊

Parth Joshi 2026.01.17

     

rubbish management horrible service at all

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Reply from Baskin Robbins Harrow 2026.01.19

Hi Parth, we’re sorry to hear about your experience.

Laura Manu 2026.01.11

     

Been coming here for a while with my son, the icecream is very good, always a wide range to choose from and the staff are extremely nice and polite. Madhu has made sure all our needs were met every time we came in and she always is very friendly towards my son

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Reply from Baskin Robbins Harrow 2026.01.12

Hi Laura, thank you for your lovely 5★ review! We’re so glad you and your son enjoy the ice cream and friendly service, and we’ll be sure to pass your kind words on to Madhu. We look forward to welcoming you again soon. 🍦⭐

Vinu Vinoda 2025.12.17

     

“Visited Baskin-Robbins in Harrow for ice cream — lovely choice of flavours and very tasty scoops! The staff were friendly and helpful, especially when deciding what to try. It’s a fun and family-friendly spot with good hygiene ratings. A couple of times I felt the portion sizes and service varied a bit, but overall a great place for dessert and definitely worth a visit!” 👍

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Reply from Baskin Robbins Harrow 2025.12.18

Hi Vinu,

Thank you for your review! We’re glad you enjoyed the flavours and friendly service, and we appreciate your feedback—it helps us improve.

Gagan BR 2025.12.08

     

Good service tasty deserts

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Reply from Baskin Robbins Harrow 2025.12.09

Thanks so much, Gagan! We're glad you enjoyed the service and our tasty desserts. Hope to see you again soon! 🍨😊