%title%
%offer%
Reviews ( 144 )
Nahoku
2024.09.05
With regard to my response (which I have not heard back) to your reply below:
"Response from the owner 2 days ago
Thank you for sharing your thoughts. We noticed that there might have been some confusion, as the cake you received was our Macadamia Caramel Cake Delight, not a carrot cake. The base of this cake is a sponge cake, which has a moist texture but isn’t as soft as a chiffon cake. The caramel is traditionally sweet, which might not suit everyone’s taste.
We truly care about all customer feedback, and your satisfaction is our top priority. To make it right, we would love the opportunity to bake a new cake for you. We can use a chiffon base for a softer texture and adjust the caramel to be less sweet. If you could please provide us with the order number, we would be happy to send this new version to the recipient to try.
Thank you again for your review, and we hope to have the chance to serve you better in the future.
Warm regards,
Director Team.
Here is the order #168597. Although I had reported this right after receipt, but no one seemed to want to remedy it. I would be happy if you will fix this. I was contemplating to order something but hesitated that prompted this review. Thank you. Pls let me know when the new cake will be delivered."
I am anticipating your remedial service to said order and a notification of the remedial service as to when it will be remedied. Thank you.
Thank you for sharing your thoughts. We noticed that there might have been some confusion, as the cake you received was our Macadamia Caramel Cake Delight, not a carrot cake. The base of this cake is a sponge cake, which has a moist texture but isn’t as soft as a chiffon cake. The caramel is traditionally sweet, which might not suit everyone’s taste.
We truly care about all customer feedback, and your satisfaction is our top priority. To make it right, we would love the opportunity to bake a new cake for you. We can use a chiffon base for a softer texture and adjust the caramel to be less sweet. If you could please provide us with the order number, we would be happy to send this new version to the recipient to try.
Thank you again for your review, and we hope to have the chance to serve you better in the future.
Warm regards,
Director Team.
Advertisement
Wanna Sae-eie
2024.09.02
บริการดีมากๆ ส่งของได้ไวมาก แล้วก็ดอกไม้สวยมากๆเลยค่ะ ถูกใจสุดๆ
Pichaya Pinprateep
2024.08.30
Nice decoration ตรงปก จัดสวย ส่งตรงเวลา ประทับใจค่ะ ❤️❤️❤️
Dear Pichaya,
Thank you for your thumbs-up 👍👍👍! We're thrilled to hear that you were impressed with the decoration and timely delivery. It's always our goal to ensure that each order not only meets but exceeds your expectations. 😊
We look forward to impressing you again in the future! 🌟
Warm regards,
Basketeer Team
Muffin N.
2024.08.29
ร้านนี้ครั้งเดียวพอ แอดมินบริการพูดจาแย่ ขอบคุณสักคำไม่มี บริการไม่สมราคาที่จ่ายไป ขอผ่าน!!!
เรียนลูกค้าที่เคารพ ขอบคุณมากๆ นะคะ สำหรับ feedback
ปกติแล้ว ทางร้านจะให้ความสำคัญกับการบริการและความพึงพอใจของลูกค้ามากที่สุด จะรบกวนลูกค้าติดต่อทีมงานบริหารกลับ หรือแจ้งเพิ่มเติมได้ไหมคะ ว่าได้สั่งซื้อไปหรือยัง หากกรณี สั่งซื้อแล้ว รบกวนแจ้งเลขที่ออเดอร์ เพื่อที่ทีมบริหารจะได้ทำการสอบสวนพนักงานที่ให้บริการลูกค้า หากพบว่าทีมงานให้บริการโดยใช้คำพูดที่ไม่เหมาะสม ทางร้านจะได้มีมาตราการในการลงโทษตามนโยบายค่ะ
ขอความกรุณาลูกค้าติดต่อต่อกลับ ในช่องทาง Line หรืออีเมลล์ info@basketeer.co.th ด้วยนะคะ
ทีมบริหาร Basketeer Thailand
สุทธิพงษ์ เชาวน์ไกลวงศ์
2024.08.27
Advertisement
Moe Min Htay
2024.08.23
วิมล แสงเจือ
2024.08.13
KONGSAMAI KT
2024.08.10
Advertisement
Soto Nenge
2024.08.09
Delishea Cardoz
2024.07.27
I had ordered for flowers from India to be delivered to someone special In bangkok. They did an incredible job. Very prompt in responding and gave me the best service. Very highly recommended
Dear Delishea,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service beautiful and neat, with fast delivery and good quality. It's fantastic to know that the recipient is satisfied with their order.
Your kind words truly brighten our day and motivate us to keep delivering the best service possible. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
Basketeer Team
Juree Ruengchai
2024.07.17
Advertisement
Avinash Sharma
2024.07.16
The best services ever.
Thomas
2024.06.25
Mm Mm
2024.06.23
Dear Customer,
Thank you for taking the time to rate us. We noticed your 3-star review, but unfortunately, there wasn't any accompanying feedback or images. We genuinely care about our customers' experiences and would love to understand more about what led to your rating.
Your insights are incredibly valuable to us, as they help us identify areas where we can improve and ensure that we provide the best possible service. Could you kindly share more details about your experience? What did you enjoy, and what could we have done better?
Your feedback will not only help us improve but also assist other customers in making informed decisions. We are committed to making every shopping experience delightful and hope to have the opportunity to make things right for you.
Thank you for your time and support.
Warm regards,
Basketeer Team
Chanittha Dhapasita
2024.06.16
สวยงามเรียบร้อย ส่งไว ของคุณภาพดี ผู้รับพอใจค่ะ
Dear Chanittha,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service beautiful and neat, with fast delivery and good quality. It's fantastic to know that the recipient is satisfied with their order.
Your kind words truly brighten our day and motivate us to keep delivering the best service possible. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
Basketeer Team
Advertisement
Jariya Raithel
2024.06.14
I ordered a birthday a night before for my friend in Bangkok, and the delivery went out very quickly. The cake seems to be very tasty (as per my friend s feedback)
Next time I would order from here again! :) thank you for a prompt and great service!
Dear Jariya,
Thank you so much for your kind words! We're thrilled to hear that the birthday cake was a hit and that your friend enjoyed it. It's wonderful to know that our quick delivery and service met your expectations. We look forward to serving you again next time!
Warm regards,
Basketeer Team
Ashymaa Muhammad
2024.06.11
I live in Malaysia and, after researching the best chocolatiers in Bangkok, I discovered Basketeer among a few others. Although I haven't tasted the chocolates myself, I am eagerly waiting for my friend to try them and share their thoughts.
I really liked my experience with Basketeer for several reasons:
Customer Care: They genuinely care about what their customers want, ensuring a delightful experience.
Beautiful Wrapping: The elegant wrapping adds a special touch to the purchase.
Shipping Assurance: They made sure my parcel was shipped to its destination on time, which means punctuality and adherence to a schedule or deadline.
And above all their patience and honesty.
Thank you, dear Basketeer , for your wonderful service.
I will shop with you again, In -Sha Allah, whenever the chance would allow for it, though I hope you consider opening a branch in Malaysia!
Sincerely,
Ashymaa
Dear Ashymaa,
Thank you so much for your sweet review! We're over the moon that you chose Basketeer after your research.
Customer Care: We really do care about making our customers happy, so it’s awesome to hear you felt that.
Beautiful Wrapping: We love adding that special touch, and we’re thrilled you liked it.
Shipping Assurance: Getting your chocolates there on time is super important to us, and we’re glad we nailed it.
Patience and Honesty: Your kind words mean the world to us. Thank you for noticing!
We can’t wait for your friend to try the chocolates and hear what they think. Thanks again for your lovely support and fingers crossed we’ll open a branch in Malaysia soon. Looking forward to serving you again, In-Sha Allah.
Cheers,
Basketeer Team
See Edmund
2024.06.11
good service deliver at the same time thank you
Dear See,
Thank you for your kind words! We're thrilled that you appreciated our service and timely delivery. We look forward to serving you again soon.
Best regards,
Basketeer Team