Balance Hormone Gilbert

www.balancehormonecenter.com

Balance Hormone Gilbert Reviews

Good rating
4.3
345 reviews Verified
Balance Hormone Gilbert
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Reviews ( 300 ) 4.3

Eddie Lee
Eddie Lee
2024.07.18
not recommends
This place is a joke, it’s the Kmart of Hormone Treatment Centers, you have to book your appointments 2 months in advance, they don’t answer the phone, they get their Semaglutide from compound pharmacy shipped from across the US and it’s the worst quality, you have to take 2-3 times more than you should to be effective, but worst of all, they treat you like the DMV office, horrible customer service, God Forbid you have to cancel your appointment same day of your appointment, cha ching! They charge you $25, they act like that $25 keeps them in business! I rescheduled my appointment for Aug 22nd and they said “come down as a walk in so we can bridge your meds until your next appointment Aug 22nd” I also asked for a copy of all my medical records, so I went in to pick up meds the next business day and was brought into the exam room and told "Because you asked for your medical records" "you're no longer a patient here" we discharged you from our care and we will not be refilling your medication.” So they clearly retaliated against me for getting frustrated with them about the same day cancellation fee, My wife and I have spent thousands $$ here for Hormone Treatment to get treated poorly, I will gladly pay more at another provider to not have to deal with this establishment.
Kim Dahl
Kim Dahl
2024.07.18
This office needs much better practices for seeing established patients. They have no issue canceling appointments made months in advance when their providers decide they are taking time off, but there's no accommodations to get patients back in a timely manner. They make you wait another month or longer until the next opening, even though the cancelation has nothing to do with the patient! I like the provider I've seen, but the front desk staff need classes on how to speak respectfully and nice to patients when they call. It's not our fault we're being rescheduled! To be talked to rudely is not acceptable.
Reply from Balance Hormone Gilbert 2024.07.18
Good morning Kim, I am so sorry of the rescheduling of the appointment in question. We do have our phone calls recorded for quality and training purposes so I would like to get to the bottom of this and have this situation corrected. If you could please give us a call and ask for Tyler at 480-480-1245. I would like to get further information. Best wishes Management Team at Balance Hormone Center
Eddie Trueblood
Eddie Trueblood
2024.07.16
This place is a joke, it’s the Kmart of Hormone Treatment Centers, you have to book your appointments 2 months in advance, they don’t answer the phone, they get their Semaglutide from compound pharmacy shipped from across the US and it’s the worst quality, you have to take 2-3 times more than you should to be effective, but worst of all, they treat you like the DMV office, horrible customer service, God Forbid you have to cancel your appointment same day of your appointment, cha ching! They charge you $25, they act like that $25 keeps them in business! My wife and I have spent thousands $$ here for Hormone Treatment to get treated poorly, I will gladly pay more at another provider to not have to deal with this establishment.
Reply from Balance Hormone Gilbert 2024.07.17
Good morning Eddie, I am truly sorry you feel this way about our establishment. The pharmacies selected have been vetted through pharmacy practices, certifications, and quality testing procedures. We do the very best for all of our customers and one thing we try to do is deter patients from same day cancellations that other patients would like to have since our providers have recently been booking out further than preferred. This is the readon why we have the $25 same day cancellation fee. We do wish you the best of luck on your health journey. Sincerely Management
Eddie T.
Eddie T.
2024.07.16
Verified
This place is a joke, it's the Kmart of Hormone Treatment Centers, you have to book your appointments 2 months in advance, they don't answer the phone, they get their Semaglutide from compound pharmacy shipped from across the US and it's the worst quality, you have to take 2-3 times more than you should to be effective, but worst of all, they treat you like the DMV office, horrible customer service, God Forbid you have to cancel your appointment same day of your appointment, cha ching! They charge you $25, they act like that $25 keeps them in business! My wife and I have spent thousands $$ here for Hormone Treatment to get treated poorly, I will gladly pay more at another provider to not have to deal with this establishment.
manuel holdren
manuel holdren
2024.07.15
great clinic. staff was friendly and very efficient. got me on the right supplements and I'm feeling good again.
Reply from Balance Hormone Gilbert 2024.07.15
Thank you so much for the kind words and entrusting us with your care!
Jessica Jimenez
Jessica Jimenez
2024.07.11
Reply from Balance Hormone Gilbert 2024.07.11
Thank you for the great review!
Brenda Tone
Brenda Tone
2024.07.07
I had the best experience at Hormone Balance Center. Kelly was absolutely amazing. She took time, listened and made me feel like I was speaking to a friend about issues that are difficult to talk about. She heard all my concerns and I left the office with a solution to my issues. Thank you Kelly, you are truly one of a kind.
Reply from Balance Hormone Gilbert 2024.07.08
Thank you so much for the kind words and entrusting us with your care!
Thelma Tilaro
Thelma Tilaro
2024.07.02
Very knowledgeable and friendly.
Taylor Family Kids
Taylor Family Kids
2024.06.30
Reply from Balance Hormone Gilbert 2024.07.01
Thank you for the great review!
Stacie Wakefield
Stacie Wakefield
2024.06.28
I walked in to make my first appointment and to my surprise, the friendly receptionist explained the first step would be to fill out new patient forms and draw blood. I thought I would need to go somewhere else for the blood work but they do it in the office. I did not need to make a separate appointment for it. I filled out the forms and they immediately took to me back for the blood work. Excellent customer service!
Hillary Arney
Hillary Arney
2024.06.21
Reply from Balance Hormone Gilbert 2024.06.21
Thank you for the great review!
Pam DeLisle
Pam DeLisle
2024.06.13
First visit was with Lisa Porter and she is amazing! So personal and very thorough. She sat down and went over everything with me. So far I’m impressed. Thanks!
Reply from Balance Hormone Gilbert 2024.06.13
Thank you so much for the kind words and entrusting us with your care!
Max Jacobs
Max Jacobs
2024.06.12
Was trying to tranfer from another Trt doctor and was nothing but a hassle. Called and talked to a receptionist she told me to show up as a new patient. I asked about insurance and they said they took it, but failed to say that the shots arent covered. Went in and did the blood draw, then they said the shots arent covered by any insurance for anyone and then tried to schedule me 2 months out. So I would have to go without meds for 2 months. Complete waste of time to even show up. Just bad practice to not mention these things on the call.
Nancee Scott
Nancee Scott
2024.06.12
I found this center online after having a bad experience else where so I came with reservations. From checking in to exiting, the staff was very friendly. Dr. Rago was wonderful. He spent quality time with me explaining my blood work, discussing all my options for services to meet my needs. He has a wonderful disposition and showed that he cared for his patients. I highly recommend him and the office.
Reply from Balance Hormone Gilbert 2024.06.13
Thank you so much for the kind words and entrusting us with your care!
David Sroka
David Sroka
2024.06.11
Started the process with them. When second blood draw was due, called to reschedule. Was on hold for 49 minutes after starting 3rd in cue. Got fed up and hung up. Terrible customer service. Will never go back. Need more than one trained chimp to answer phones.
Mary Rohrer
Mary Rohrer
2024.06.11
Donna M.
Donna M.
2024.06.11
Verified
I went in for new patient bloodwork. The office was clean & organized for such a busy location. Front desk ladies were all very nice & efficient. Tyler, the technician who drew blood, was the absolute sweetest, most patient, understanding & truly kind phlebotomist to someone who has very anxiety in medical situations. Come with patience...there's a reason this location is so busy.
Mark Balch
Mark Balch
2024.06.08
Reply from Balance Hormone Gilbert 2024.06.10
Thank you for the great review!
Erika McNeil
Erika McNeil
2024.06.05
I met with a Doctor at Hormone Center, and they were really professional, and knowledgeable. They were able to assist me with my health, and I highly recommend them .
Reply from Balance Hormone Gilbert 2024.06.05
Thank you so much for the kind review and entrusting us with your care!
Bradley F
Bradley F
2024.06.03