Estate Agent Review
I had a very positive experience with Alex and the team when purchasing my property in London. I’ll be honest, I was quite a difficult client at times as I was very stressed throughout the process, but Alex handled me extremely well and also managed the seller, who had a strong character, with professionalism and patience. I really appreciated that.
The sale went through much faster than I expected, which was a big positive. Communication throughout was regular and clear, and I never felt like I had to constantly chase for updates.
What really stood out to me was that Alex went above and beyond what I would expect from his role. He even helped me print and post documents to make sure everything was completed quickly and correctly. As I wasn’t experienced with the process and unfortunately didn’t have the best experience with my solicitors, this extra help made a real difference.
I’m very grateful for Alex’s patience, professionalism and willingness to go the extra mile. I would definitely use them again and would have no hesitation in recommending Alex and the team to anyone looking to buy or sell a property.
I had a great experience with Alex. He helped me find a tenant quickly and made the whole process very easy and stress-free. Communication was excellent throughout, always clear, transparent, and timely. He was consistently positive, kind, and professional, which made a big difference. I’d definitely recommend him to anyone looking for a smooth and straightforward letting process.
We would highly recommend AW Childs Estate Agents. When we met Alex it was his confident, professional and approachable manner, together with his competitive rates that meant we selected his firm to deal with the sale of a flat in the Barbican. The property was well marketed and secured plenty of viewings with prompt feedback. Both Alex and Mark were superb and so helpful in their approach. Alex also needs to be congratulated on the way he dealt immediately with an unforeseen problem that occurred. We have no hesitation in thoroughly recommending AW Childs Estate Agents for selling any property. It was a pleasure to work with Alex.
It is a testament to how wonderful Alex is that we not only bought our flat from him, but when we were looking to sell the same flat 10 years later we went back to him. He goes above and beyond what is needed of him, and as someone who had moved away from London, was so helpful in overseeing viewings without me being around. I can't recommend him enough.
Reply from AW Childs Estate Agents
2022.06.13
Hi DT,
Thank you for taking the time to review our company. As a small independent business I would very much like to understand where we could improve our service. Perhaps you could contact me personally (Alex Childs) to discuss where you feel our service deserves only two stars. Thank you for your time and look forward to hearing from you. Alex Childs.
Thank you for taking the time to review our company. As a small independent business I would very much like to understand where we could improve our service. Perhaps you could contact me personally (Alex Childs) to discuss where you feel our service deserves only two stars. Thank you for your time and look forward to hearing from you. Alex Childs.
At the end of 2023, I was looking to move more centrally to rent for a period after selling my flat. I only viewed one flat, which is the one Mark showed me, as I immediately lovely it and he was super helpful and the process from then on was seamless. Any queries I had at the beginning of my move were answered fully and speedily and any issues arising during the tenancy that required the attention of the landlord (through the managing agency AW Childs) have been dealt with appropriately. Moving from owning a property to renting one is a change, and the overall professionalism of AW Childs has made this a good experience for me.
I moved to London from Melbourne, Australia and inspected a rental property managed by Mark. Mark was very accommodating in arranging my inspection, and was also generous enough to arrange a time for me to have a second inspection before I was comfortable to make a rental offer. Since signing the lease, Mark has been very responsive and helped to have requests dealt with efficiently. Thanks to Mark for making my international move quite seamless.
We had excellent service from Alex Childs. He was always courteous and kept us informed as necessary. Messages were conveyed and responses received promptly as required. Estate agents are not universally well regarded but Alex showed clear integrity where it was needed and I would have no hesitation in asking him to act for us again.
I met with Mark for a flat viewing and he was extremely kind and accommodating with any questions and concerns I had about the apartment, the building and the location. He was very efficient in communicating via email and phone when I required assistance and further information.
On the day, a bit after the flat viewing I realised I had forgotten to check something and Mark was kindly quick to let me back into the flat after a few minutes to let me check again.
Thanks for everything!