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Reviews (114)
abiodun babalola
2023-09-23
Zero customer service
abiodun ,We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at socialinfo@avis.com with additional details. Be sure to provide your reservation # and in the subject line reference case #682916~Autumn~
JaWanda L Garrison
2023-09-01
The SUV drove great but the plates were expired. Didn't realize it till we got where we were going. When we got back we told them about it. Other than that the SUV and service was great.
Nova Chaney
2023-08-29
Ina Nayan
2023-08-08
Good experience.
Reasonable prices.
Thank you so much for taking the time to let us know about your positive experience, it means a lot to us. We really appreciate you and hope to see you at a rental counter soon! Safe travels!
Hessa Jones
2023-08-08
Took a little too long, 25 minutes, since I already had a reservation and the car was ready.
Thank you so much for taking the time to let us know about your positive experience, it means a lot to us. We really appreciate you and hope to see you at a rental counter soon! Safe travels!
Jaydn Bonifas
2023-07-22
Car smelled like body odor. Attendant tried to remedy but did not succeed.
We are sorry to hear that you are not happy with your rental experience. Please respond to socialinfo@avis.com with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case 646657
Hope to hear from you soon!
Xavier
Ricky stevens
2023-07-20
They will not pick you up over 5 miles the Columbus, Indiana office is not open very often the greenwood, Indiana office the guy that works there has a really bad attitude and will start throwing stuff on the counter towards you the customer if you tell him that you want to do a walk around inspection and will tale you if you say anything he doesn't like he will call local authorities and either take the car he picks out for you take it or leave it they're just a bad rental car company I will never use them again.
We apologize for any issues that you encountered. Please email us your rental agreement number, and name listed along with the details to socialinfo@avis.com please include SM #645161 in the subject line.
Tikia Watford
2023-06-21
Car being reserved a week in advance, no headlight, no wash, but no replacement available either. I had to keep it to make my trip. 2 day rental but only received $25 credit
Hello
I am sorry that you were given a vehicle that was dirty and had a bad headlight. Please email us at socialinfo@avis.com with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention case#628012 as well.
Thanks
Blake
Anthony Hubbard
2023-06-16
I wish I could leave a zero for stars, I registered online to pick my vehicle up so I could start my vacation for my daughter's birthday, I get to the location they don't have a chip reader in my card won't scan in their old scanner, the lady refused to type my card in I don't understand why I had all the information approved on the internet, Avis is time to invest in a chip reader.
We are sorry that you are unhappy with your rental experience. Please respond to socialinfo@avis.com with your rental or reservation number and the name on the rental, and we would be happy to look into this situation for you. Please reference social media case 626094.
Hope to hear from you soon!
~Monte
Ontay Johnson
2023-06-09
The staff and service was great. I will be back
Hi Ontay! Thank is what we like to hear. Thank you for sharing. ~RG
Marvin Smith
2023-06-04
Not good company to rent from if plans change. We all know business ideas and plans change daily.
Hi Marvin,
We are so sorry to hear about your experience! Please email us at socialinfo@avis.com with your reservation or rental agreement number, and name on the rental, and I will be happy to look into this for you! Please reference case number 619694
Hope to hear from you soon!
-Aisha
Celina - OneMouseketeer
2023-05-24
I went in to verify my reservation and found out that even though it said one thing when I reserved and paid online the hold amount is different than I was told during this visit! I find it confusing that if you prepay for your rental car that Avis will do a $250 hold on your card, but if you reserve online and pay at the counter at pick up that they only do a $200 hold on your card! You would think that if you prepaid online that the hold would be less! The gentleman at the counter 1st told me that he didn't know anything about the $200 hold amount, then suddenly said that amount was only if you came in and paid and was unable to explain to me why it's more if you prepay. Also, according to them the hold is anywhere from 3 to 10 days before it even comes back off your card...I will pick up my rental in 5 days so I will see when the $250 hold comes back off my card! It'll be a shame if it takes 10 days considering I will return the rental car approx. 5 hours later at a different location, board a plane and leave the country! Knowing when that amount would be back in my account would be extremely helpful, not given a 7 day difference of when it COULD be!
Ronald Rose
2023-01-09
Hello
Thanks for the great rating, it is good to know that our customers are happy with our service 😀
Blake
Rachel
2023-01-08
First car they gave me had no brakes, and tire was almost flat. Went to trade it in the lady tried to lock the door on me
Second car they gave me was very dirty and wrecked. They charged my bank card 4 time’s for 1 rental. Plus the deposit. Told me it will take 3 weeks for me to get my money back that they over charged me
We are sorry to hear that you are not happy with your rental experience. Please respond to socialinfo@avis.com with your rental or reservation number, as well as the name on the rental, and we would be happy to look into this situation for you. Please reference the social media case #557925
Hope to hear from you soon!
Xavier
Steven Roddie
2022-12-27
Thank you.
Keesh Lacy
2022-12-01
Very amazing staff at the Greenwood location cars always well kept
Hello Keesh! Thanks for your rating and review! Have a great day! ~Susan
Alfonso Cruz
2022-11-19
Thank you so much for sharing, Alfonso. We appreciate the feedback. We know you have options and are glad you chose Avis for the road 🛣️. Have a great day!
~Angela
Bailee Clemens
2022-11-13
I was initially drawn to avis for their discount for healthcare workers and appreciative for a discount during the times of covid and I thought my hard work had been recognized. I absolutely regret my decision and I will never rent through Avis again. I prepaid for a car for my parents back in January of 2022, during covid, and 11 months later, my parents go to the Greenwood, IN Avis to pick up their car and they are told they can't. For security reasons, their daughter (with the same last name and same address) is not allowed to prepay for a car and put the reservation in my father's name. My parents had to sit in the parking lot for over an hour waiting to try and pick up a car that was pre-paid for them. They are told to talk with the Greenwood, IN supervisor. She does nothing to help them and sends them to Avis customer service. One lady answers the phone initially, then they get sent to the customer service supervisor, Freddy, and he did absolutely nothing to help them pick up their car. I was even willing to come and show my ID (again with the same address and name as my parents) to pick up this car and Freddy says there's nothing that they can do to get a rental. They were trying to charge my parents double the amount that I had already pre-paid for them, just to pick up their car today. I'm convinced that Avis is a scam and I can assure you, we will NEVER be renting a car through Avis again.
Hello Bailee! We're so sorry to hear about your poor experience. Please reach out to us at socialinfo@avis.com with the details of your experience and your rental agreement/reservation number, so we can get this looked in to. Also, please refer to your SM post # 536739 on all correspondence. ~Susan
Nancy Armstrong
2022-10-15
We have rented from here a couple of times, both very smooth pick up and drop off. No issues at all. Thanks
That is what we ❤️ to hear, Nancy! We appreciate the shout-out and thanks for taking ⏰ to share your positive rental experience with us and others. 5⭐ service is what we aim to provide every customer. We're glad that we were able to take care of your rentals needs, and we hope to see you on the 🛣️ 🚗 again soon!
~Angela
Jayne Love
2022-09-13
Very stressful experience!
Hello, we're sorry to hear that you feel this way. If you have time can you please respond to socialinfo@avis.com with your rental or reservation number, as well as the name on the rental, detailing your rental experience? Please reference the social media case #511482
Hope to hear from you soon!
XC