Avelo Airlines Reviews 2026

Chayce 2026.09.03

1 877">. "(420)".>"9039TM™ Avelo Airlines® passengers looking for travel assistance can use the airline’s official customer-care resources for questions, feedback, and help with recent trips. For U.S. and Canadian customers, Avelo also lists its reservations contact number, 1 877">. "(420)".>"9039TM™ , as a support option. Understanding Passenger Experiences Every traveler can have a different experience depending on their itinerary, airport, flight schedule, baggage situation, and individual needs. Reading customer feedback can help travelers understand the types of experiences other passengers have reported, but individual reviews should not be treated as a guarantee of what every customer will experience. Assistance Before and During Travel Passengers can prepare for a smoother journey by checking their reservation details, reviewing baggage requirements, confirming flight information, and keeping important travel documents accessible. Avelo also provides online tools for managing trips and accessing travel information. Help When Travel Plans Change Unexpected changes can happen during air travel. Delays, cancellations, schedule adjustments, missed connections, or baggage concerns may require additional assistance. Avelo’s Customer Care service allows travelers to start a request concerning a recent trip or submit feedback, while its Help Center provides resources for current and future travel plans. What Reviews Can Tell Travelers Customer reviews can highlight both positive and negative experiences, including interactions with airport staff, reservation agents, baggage services, and onboard teams. However, reviews represent individual experiences and may vary significantly depending on the circumstances of each journey. A Practical Approach to Customer Support When contacting an airline, having the confirmation number, passenger name, flight number, travel date, and relevant documents available can make it easier to explain a concern. Using official Avelo channels can also help travelers find information that applies to their specific reservation. Final Thoughts Avelo Airlines® offers several ways for travelers to find assistance before, during, and after a journey. Combining official support resources with careful preparation and balanced customer feedback can help passengers make more informed decisions and handle travel-related questions more efficiently.
Date of experience: 03 September, 2026

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sefote 2026.09.03

1 877'"('420')""90 39 Avelo© Airlines Customer Service Guide USA Avelo Airlines® customer assistance can help travelers navigate different parts of their journey, including reservations, flight information, itinerary changes, cancellations, baggage concerns, and other travel questions. Avelo also provides an official Customer Care form where passengers can submit requests regarding recent trips or feedback. Turning Travel Plans Into a More Organized Experience Every successful journey begins with preparation. Reviewing reservation details, confirming flight information, and keeping important travel documents available can help passengers feel more prepared before heading to the Airlinesport. Assistance When Your Itinerary Changes Travel plans can change because of personal circumstances, schedule adjustments, or operational disruptions. When an itinerary requires attention, travelers can review their available Avelo Airlines® support resources and provide relevant booking information to help explain their request. Making Passenger Support More Accessible Avelo Airlines® offers digital customer-care resources for travelers who need assistance with a recent trip or want to share feedback. Customers can begin a request through the Customer Care form, either by signing in to MileagePlus® or continuing as a guest. Staying Connected With Important Flight Information Travelers can also use Avelo’s text messaging services for eligible flight information and reminders. U.S. and Canadian customers can access help for the messaging service by texting HELP or by calling Avelo’s reservations office. Preparing for a Better Travel Experience A little preparation can make customer support easier. Before contacting Avelo Airlines®, keep your confirmation number, flight number, travel date, passenger information, and relevant receipts or documentation nearby. Clear information allows travelers to explain their situation more efficiently. Moving Forward With Greater Confidence From managing travel details to requesting assistance after a trip, Avelo Airlines® provides several support resources for passengers. By keeping travel information organized and using verified Avelo channels, travelers can handle questions and changing plans with greater confidence.
Date of experience: 02 September, 2026

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Jon S. 2025.01.18

On a scale of 1 to 10, this is a sorry excuse for an airline. Only redeeming value is that they are cheap. Service is non-existent. Today's flight had a no-show flight attendant so they had to find, hire and train (evidently) another while a ground crew and 100+ passengers waited for this one person. Poorly run, poorly executed, don't fly this airline if you have another choice.

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Adam S. 2025.01.18

If you need a new ticket booking or want to make changes, speak with someone at Avelo® Airlines™ by calling +1_855*771_5389™ (OTA). Make sure to have your booking number ready when you call +1-855-771_5389™ (OTA).

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Julia G. 2025.01.16

If I could give them 0 stars I would and I have never written a 1 star review before. I woke up today to an email that they canceled my flights and rebooked me on flights on two different days to my initial trip. This does not work for my schedule so I tried to look for different flights and they are no longer flying on the days I need to fly. The company policy is flight credit only so be warned. It also costs $25 to speak to a customer service rep over the phone. I wrote an email but who knows what that will do. The company is a scam and I would not recommend unless you want to give them $500 for service.

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Aimee C. 2025.01.16

booked flights through them and didn't book bags at time of booking because I wanted to use a different card. well after I booked the flights the price of bags went up $25 a piece. I called to see if they would honor the price and they refused. You are better off paying extra with other air lines who don't charge $60 per carry on. would never fly again.

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Mk R. 2025.01.09

I flew on Avelo from New Haven CT to Knoxville TN during the last week of December. I paid for a checked back both ways and that made the trip about the same as it would have cost me to fly American out of Hartford. The trip to Knoxville was fine. The Avelo plane is nothing remarkable. It was clean and the seat was a regular plane seat. It did seem a bit narrower than the average plane seats, but even with a full row of three it was pretty normal. The flight crew was pleasant and helpful. The flight was smooth except for a jerking stop at landing. Trip to Knoxville was a 4 out of 5 most due to the staff. The trip home was not good. My mother decided to return with me to CT and so we got to the airport about 2 hours ahead of our original departure time of 4:58 with extra time as she walks slowly. We shouldn't have bothered. Throughout the day we received multiple texts about the flight time changing. The first one was at 6:57 am with the delay being about 1 1/2 hours. By the time we boarded I had received 6 texts about flight time changes. The only text that mentioned a reason was the first one stating "heavy fog". Well, that's crap because based on the traffic cams in the area and the friend pickign us up at the airport there was zero fog near the New Haven airport. So we waited in the airport until finally boarding at 8:30 pm. Never once in the five hours that we were at the airport did anyone from Avelo make an announcement about the delay. At one point there were twelve flights from Avelo, Allegient and Frontier scheduled to depart from the four gates near us. Frontier and Allegient staff made announcements but zero from Avelo. I did go to the desk to ask a question when someone showed up. She was from Frontier and did answer my question. The only time I saw anyone from Avelo was about 2 minutes before the boarding process began. Again both ground and flight crews were efficient and pleasant and the plane clean and relatively comfortable. The captain apologized for the delay but there was no mention of weather causing it. We were told weather, "air traffic control", the "busy season" and even a "mechanical issue" but nothing real about what was going on. None of that changes that no one was there to give us real -up-to-date and accurate information. When I got home I emailed Avelo to see when we would receive the compensation required by law for a more than 3 hour delay and I have heard nothing from them. It's been more than a week. If I ever do hear from them I'm sure they will call it a weather delay and say no compensation is needed. But really, Avelo, if you want to keep your customers happy you would do something about your miserable performance.

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Dan M. 2025.01.06

I would give this airline a zero if that was a choice. Customer service hold time is 1 to 2 hours wait time. I made a reservation and cancelled within 24 hours and could not get a refund to my credit card since it was within 7 days of booking. I understand policies but they are just that, policies. By the way, i cancelled my flight due to the exorbitant check in baggage charges. They advertise low flight rates but not only the seat charge, which is fairly common, the baggage charges made the total cost exceed the competing airline. I now have $232 in travel credit which I will never use as I refuse to do any business with this airline. Thanks for nothing customer service rep for your help.

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Alex P. 2025.01.05

it's always something with this shit airline. wether it be the plane breaking down to it not having gas in it. to them holding you hostage on the runways because they cannot plan properly and are constantly delayed. I have flown with them 10+ times and never EVER has it been a smooth ordeal. do not risk your family vacation. don't expect any food or drinks they might maybe just maybe have one of those kids water bottles for ya. absolutely terrible. i have been to better third world country airports

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Damara R. 2025.01.01

If I could give Avelo 0 stars I would. To begin, the staff is extremely rude, yelled at my children and told them to get to their tiny airport "2 hours early next time", and that they were going to miss their flight. Mind you, their flight was delayed TWICE by Avelo! In addition to their rude staff and constant delays, their luggage charges are ridiculous. They charged my son an extra $100 for baggage being over the limit and they do not care if it's 0.5 pounds over. Yes, they are local if you live in CT but not worth it to me. I will be returning to my usual NYC airports and driving the 1 1/2 hours. I highly recommend avoiding Avelo airlines.

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Ryan K. 2024.12.31

Makes spirit look like a luxury airline. Never been on a flight that wasnt delayed. Most recen experience got to the airport 2 hours early for a domestic flight and missed it. Airline is the only one at the airport so 100% their fault. Had elderly people waiting outside in CT in the winter for an hour. At all costs avoid this airline.

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Lucky K. 2024.12.27

Pleare read full story. It is long but very important. The agents in this story, especially the supervisor agent clearly abused the power and used the authority to threaten me when I did not do anything wrong. I did not do anything to provoke her. I will name them agent 1, 2 and 3 since I did not pay attention to their names, and I did not think I need to know their names till after incident occur. I had great experience with the crews in Salem OR. I had my personalize bag checked with the agent in Salem before boarding the plane. I was told my bag is fine. It fits in the personalize box perfectly. But on the way home on December 23, 2024, I flew from Las Vegas at Gate B6 flight #853. The agent #1 who scanned my boarding pass said, " I don't see you pay for your bag". She told me to step aside and see agent who stood behind the counter. I complied w/out resistance. I did not even say a word to her because I knew my bag is within the allowable size and I should be ok, I thought. I walked toward the agent#2 who stood behind the counter. She asked me for ID. I gave her my driver license. She then asked for a $65 payment. I placed my bag in the personalize box. I asked her to come take a look. I said it fits in the personalize zone perfectly. I repeated to her of what I did in Salem before boarding and what the agent said to me. This agent #2 did not come to look at my bag. Instead, she said I need to wait for a supervisor. Again, I complied without saying a word. About 15-20 minutes later another agent approached me. This would be agent#3. She asked why I was standing there at the counter. Are you waiting to pay for the bag she asked? I told her I was told to wait for the supervisor (Agent#1). I have not paid for the bag I told her. I asked this agent to come look at my bag. I placed it in the personalize box for her to see. She said your bag is fine. She asked me if I rolled, or carried when I walked in. I said I rolled in. She said maybe that's why she stopped you. I told her I can carry instead of rolling if you want me to. This agent #3 said I still need to wait for the supervisor. Again, I complied w/out resistance. There were few people left in the line by this time. And I did not know the lady who scanned everyone boarding passes is the supervisor at the time. When this supervisor finished checking the last passenger, she came to me with an attituded and Said " So what's the problem? you have such an attitude" I replied to her I don't have an attitude. My bag fits the personalize zone perfectly. She said " I was going to let you go but you have such an attitude, and you push me" I replied back to her " I did not push you. Show me a video camera of where I push you" She then said, " Would you like me to call a security?" I was in shock at that point. I turned to agent #3 because she stood next to me, and she's been there with me all of this time while I waited for the supervisor. Agent#3 said to me: " I don't see you push her, but you might want to apologize to her". At that point my instinct kicked in and told me I better say what this agent #3 told me to do because that supervisor will not let me go home. I went ahead and said I am sorry. I am very frustrated b/c the agent in Salem OR said my bag is fine. I still have the same bag. This supervisor agent replied "We are not Salem, OR. We are in Las Vegas. We operate differently". Then with a mean demeanor she said "OK, boarding pass". I handed her the boarding pass in my phone. After scanning the boarding pass, she said " I am the supervisor here, even you file a complaint it will go nowhere." I am very dramatized by this experience. I will never ever fly with this airline again. I rather drive 1 hour to PDX and use another airline. This is such an abusive of power and authority. I hope this will never happen to another travelers.

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Dana C. 2024.12.27

absolute scam and a nightmare DO NOT fly avelo. Worst experience, they are too small and unorganized to handle the flights . you will miss your flight even if you arrive over 2hrs ahead! then will get charged an insane amount of money to book a new flight

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Allen R. 2024.12.26

Avelo seems quite happy to cancel flights at the drop of a hat and then let you know that you are on your own. They did offer to rebook me on their next available flight, which was in three days. And they will reimburse hotel expenses up to $150, which, obviously, gets you nowhere. Book at your own risk. I never will again.

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Tom H. 2024.12.23

Avelo left me and other passengers stranded at the airport at midnight after canceling our flight home for the holidays. First started with a 1-hr delay, then 2-hr delay. I get to the airport and another 2-hr delay. Only to be cancelled after midnight. First they say it's a mechanical issue then they say it's bad weather. I think it's not enough passengers to cover their operating costs. Why would the previous flight from Santa Rosa to Palm Springs not land in Palm Springs and redirect to Burbank instead? Weren't there passengers onboard going to Palm Springs? Why were they redirected to Burbank? It's because there were no passengers on that flight coming to PS. And very few of us passengers going back to SR. Plain and simple, Avelo would lose money keeping that schedule just to fly a few people and they simply chose profits over people. The fact that Avelo would rather keep people from their families during the holidays than take a financial loss is horrible and despicable. To make matters even worse, Avelo offers no help or assistance with rescheduling or placing their stranded passengers so late at night. The refund link they provided was broken, the next available flight was fully booked, and here I am the next day, still no response from an Avelo associate to process my refund or reimbursement for transportation. Zero stars if I could. Stay clear from Avelo. They are liars and con artists!!

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T Y. 2024.12.22

I have tried to fly three times now with Avelo. Each flight has been significantly delayed (3+ hours) or outright cancelled due to weather (understandable) or mechanical issues (we like a fully functional plane). This review is for the absolutely abysmal and terrible customer support and online experience. There is no excuse in 2024 for a call queue of 180+ people and 220+ minutes of waiting for a phone call when my flight leaves in an hour. That is unacceptable. Each time I did get a call back (after waiting hours) and spoke with representatives, they only regurgitate the same information available on the Avelo website. So what's the point? Why hire humans to simply read the web page? Also, your mobile application is a crippled dumpster fire of a web browser. Shame on you. Whatever "app" developers you hired to create this awful mess should be thrown out a window of one of your airplanes. And I don't mean that in a harmful way, they wouldn't get hurt because all the planes I was supposed to be on are still on the ground and never took off. There is clearly not a single user experience expert on your team, and no one has done any quality control. Terrible company. I will never recommend Avelo to anyone I care about.

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Stephanie M. 2024.12.09

I was with my family waiting for an attendant to come and start the check in process. As soon as Shavontay approached the counter she crossed over yelling "the line does not start there it starts here." And aggressively lifted the rope that divides the two lines. She went behind the counter and proceeded on the cell phone. My fiancé went to the counter and asked if it was time to check in and rudely Shavontay stated "no". As I heard the rude response to my fiancé I approached the counter and asked if there was a problem. Shavontay rudely stated "no" again. I proceeded to state to the attendant "you do not need to have an attitude. Rudely she proceeded back with I have been working all day." Shavontay proceeded on her cell phone. I asked her for her supervisor and she stated she was unsure if she could obtain one and we would have to step aside when she calls up customer. I proceeded with telling her to not worry I would file a complaint considering not missing my flight. If the attendant is "overworked" or does not have the proper customer service experience then she either needs less hours or may want to look into a new job considering her job description is entitled to dealing with customers on a day to day basis.

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Emi R. 2024.12.06

Flight will be delayed for 24 hours under guise of weather conditions when other airlines are flying to and from the same locations the same day and there are no such weather reports. After waiting on hold for 2+ Hours you will then be told they cannot compensate for transportation, extra night's stay or give flight credits for the massive inconvenience. "Because it was a weather related delay. When no such conditions were met. It is obvious they say it's a weather related delay when that's not true so that they do not have to compensate. Basically when you book Avelo be prepared to have your flight changed inexplicably and with horrible communication and have to burden all of the inconvenience and extra costs yourself. All that's offered is a flight the next day and "F You" attitude.

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Oliver S. 2024.12.02

Scam airline charged me one way for a carry on but not on the way back. Inconsistent $65 charge for a carry on absolute joke airline.

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Sandy S. 2024.11.27

Fix your app! Every time I try to manage my trip the app freaks out. Just trying to check in!

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