AutoLoans.ca Reviews

Dear Brian Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and would like to address your concerns. At autoloans.ca, we strive to provide excellent customer service and ensure a seamless experience for everyone. We apologize if we fell short of your expectations. Vehicle Selection: We regret that the vehicles shown to you did not meet your requirements. Our goal is to present options that match your preferences, and we apologize for any inconvenience caused. Trade-in Offer: We aim to offer competitive trade-in values and finance rates. We understand the importance of getting the best deal, and we apologize if our offer did not meet your expectations. Communication: Clear and consistent communication is crucial to us. We apologize for any lapses in communication and any inconvenience this may have caused. We are actively working to improve our processes. Credit Consideration: We value all our customers, regardless of their credit situation. If there was any misunderstanding, we deeply regret it. To address your specific case, we attempted to locate your details in our database but were unable to find any records. Could you please reach out to us directly at 1-800-957-5394 so we can investigate further and resolve any outstanding issues? Your satisfaction is important to us, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you better in the future.

Hi Irfan Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced. We strive to provide the best possible service to all our clients and deeply regret that you feel we fell short in this instance. Our finance manager attempted to reach out to you multiple times to discuss your application and find a solution that would meet your needs. Unfortunately, we were unable to proceed due to the lack of necessary documentation to verify your income, which is a requirement for our processes. We understand how frustrating this must have been for you and sincerely apologize for any misunderstanding or inconvenience caused. We value your input and would like to invite you to discuss this further with our team to see if there is anything more we can do to assist you. Please feel free to contact your finance manager, Nathaniel directly. Thank you for giving us the opportunity to address your concerns. We hope to have the chance to better serve you in the future.

Dear Katie, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the frequency of our calls. Our intention is never to harass but to provide helpful and timely information to our clients. We understand that our attempts to reach you have been excessive and have caused frustration. We will immediately remove your contact information from our call list to ensure you are not contacted again. We appreciate your feedback as it helps us improve our services. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly.. Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.