Aurora Estate Agents Reviews

Pleasure working with you Julia!

Thank you so much for your kind words Sharon!

Glad you enjoyed your tenancy :) Best of luck with the future.

Thanks Deanne for your lovely words. It has been a pleasure working with you!

Glad to have you on board with Aurora! - Andrew

Thanks Shevi for your kind words! Maddy is a superstar! - Andrew

Thanks Emma for your kind words :) Pleasure working with you

It was a pleasure working with you Anna and Matt. Hope to see you again soon!

Thank you, Roop, for sharing your feedback. However, we must clarify certain points as your review contains significant inaccuracies and does not reflect the truth of the situation. From the outset, we approached your purchase with professionalism and transparency. You attended the open home during the first week of the campaign and submitted an offer alongside six other buyers. Once offers closed, we confirmed the terms, conditions of your offer and explained to you the process moving forward. At this point, further negotiations had ceased and all buyers including yourself were aware of this. Subsequently, you were informed that your offer being the best would be taken to the vendors for consideration. You agreed to proceed and said "if the owners accept, I will sign straight away". The vendor upon discussions with us, committed to your offer and formal contracts were sent out to you. Despite your initial agreement, when the formal contract was sent to you for signing, it took four days and multiple follow-ups before you responded. At that time, you requested a $15,000 reduction in your offer and changes to your terms. At this point, the owner had already lost the opportunity to negotiate with other buyers as they had already purchased other properties. This placed the vendor in a difficult position, and they reluctantly accepted your new terms. Again, you insisted that "if the owners accept now, I will sign straight away, no questions asked". We then sent you an updated contract with the amended terms, but after another three days of indecision, you requested further changes, including altering the deposit terms. Again, the vendor accommodated your requests. Even after these adjustments, it took additional time for you to sign the final contract. Up until the point of finalising contracts, you attempted to delay at every point and there were days you were unable to be contacted. Once the contract became unconditional, your balance deposit payment was delayed by four days, requiring repeated follow-ups from our team. On the day of settlement, you made last-minute demands for the vendor to address minor issues, such as replacing two light bulbs, items which totalled no more than $100.00. This caused undue stress for everyone involved, with doubts over whether the settlement would proceed on time. At key collection, your behaviour was unacceptable. You verbally abused and threatened one of our female staff members, conduct that is entirely inappropriate and against our values at Aurora Estate Agents and dare we say anywhere else. The female staff member was so distressed that she had to be sent home for the day. Despite this, we still fulfilled our promise to provide you and your housemates with a celebratory gift, which was met with hostility. Even after settlement, we arranged for the lawns to be mowed, as agreed during the final inspection, further demonstrating our commitment to customer service. Your claims of poor communication and lack of care are unfounded. It would appear that your review ignores the truth and instead is designed to inflict maximum damage. Our team worked tirelessly to ensure that the sale proceeded smoothly despite the many challenges posed by your conduct. We take pride in our professionalism and integrity and feel it is important to set the record straight for the benefit of our clients and the wider community.

Absolute pleasure Alvin! Thank you for your kind words!

Yes, Abraham is an absolute superstar! Enjoy your new home!

Sad to see you go Barb! Thanks for your kind words

Pleasure working with you Gayanga! Sad to see our six year relationship end at this point. Hopefully get to work with you again!

Thanks Lia! Disappointed to see you go!

Thank you so much for your kind words!

Thank you for your review Wildan! Look forward to continuing our relationship!

Thank you for your review. Eleisha is an absolute gem!

Thanks Shelby for your review. It has been a pleasure working with you!

Thanks Phillip! Glad you are happy with our service!