Verified Company
Walt Furgison was amazing. Quick, respectful, and quality work
Reply from Auben Realty
2024.11.20
Thank you, Jeremy, for your wonderful feedback! We're thrilled to hear that Walt provided quick, respectful, and quality service. We'll be sure to share your kind words with him. Your satisfaction means the world to us, and we look forward to serving you again in the future!
Every time I have an emergency maintenance issue, you guys are on top of fixing it quick! Walter came by this time and he was super helpful!! Thank you!!
Reply from Auben Realty
2024.11.15
Hi Lexy,
Thank you so much for your 5-star review! We're thrilled to hear that our maintenance team has been able to address your emergencies quickly and effectively. We'll be sure to pass along your kind words to Walter—he'll be happy to know he made a difference! If there's anything else we can do to assist you, please don't hesitate to reach out.
Thanks again for your support!
The Auben Realty Team
Thank you so much for your 5-star review! We're thrilled to hear that our maintenance team has been able to address your emergencies quickly and effectively. We'll be sure to pass along your kind words to Walter—he'll be happy to know he made a difference! If there's anything else we can do to assist you, please don't hesitate to reach out.
Thanks again for your support!
The Auben Realty Team
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People, don’t waste your time or your money. I know nothing is perfect but believe the bad reviews more than the good ones. First I want to say, their maintenance number is false. I was calling another company that knew nothing of Auben so when I had a gas leak and had to leave the home, they were nowhere to be found and had given false info as I was having an emergency. They are so unprofessional it’s sickening. They have yet to make that situation right along with the plethora of maintenance issues I had when I moved into the raggedy ass house. The entire plumbing had to be replaced. It’s hard to believe their rating is as high as it is. RUN FAR AWAY IF YOU CAN. The company is sooo sketchy. They responded to my google review before an actual person called me. Their manager has HORRIBLE customer service and has to be reminded to respond to emails. She has yet to call and this issue has been going on since June. They also tried to get my review taken down by saying I wasn’t a real customer but responded to my review on google but STILL hasn’t returned any of my calls??? PLEASEEEEE SAVE YALLS TIME THIS IS THE WORST COMPANY EVER. Wish I could give a negative rating.
Reply from Auben Realty
2024.11.06
Dear Ashadrian,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would love the opportunity to address any specific concerns. At Auben Realty, we strive to provide excellent service and appreciate honest feedback to help us improve. Erica Barraza from our team will be reaching out to you shortly to discuss your concerns further. We’re here to help and are committed to making things right.
Sincerely,
The Auben Realty Team
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would love the opportunity to address any specific concerns. At Auben Realty, we strive to provide excellent service and appreciate honest feedback to help us improve. Erica Barraza from our team will be reaching out to you shortly to discuss your concerns further. We’re here to help and are committed to making things right.
Sincerely,
The Auben Realty Team
We've been with Auben for about 3 years, now under our second property with them due to the hurricaine messing up our first one.
They've never been up our behinds about anything as we have not created any cause for issues, and they were relatively propmt in getting us new housing, giving us all our options and allowing for immediate viewing of them.
I'm really writing this review because Miss Tiara was such a splendid help throughout all the stress, and the hiccups along the way, she really assisted us patiently through these tough times and always had such a pleasant demeanour in all our interactions, on the phone and in person.
She's a complete asset to the company, and deserves everything and more from them for all she gives to the work she does, she takes great pride in it and that's such a rarity these days. Truly a beacon of light in turbulent times for us! Thank you so much !!
Reply from Auben Realty
2024.10.21
Thank you so much for your kind words and for being with Auben Realty for the past three years! We’re sorry to hear about the difficulties you’ve faced due to the hurricane but are glad we could help you find new housing promptly. It's always our goal to make the process as smooth as possible, and we’re thrilled to know that Tiara was able to make a positive impact during such a challenging time.
We agree—Tiara is an incredible asset to our team, and we’ll be sure to pass along your compliments. It’s wonderful to hear how much her dedication and patience made a difference for you. Thank you for taking the time to share your experience and for being part of the Auben family!
We agree—Tiara is an incredible asset to our team, and we’ll be sure to pass along your compliments. It’s wonderful to hear how much her dedication and patience made a difference for you. Thank you for taking the time to share your experience and for being part of the Auben family!
Absolutely a disgrace! Charged me fees when I was not to be charged, have waited two months for a refund, could not get it still. They pay my rent late and short even though the tenants pay on time.
DO NOT USE THIS POOR COMPANY, Absolutely TERRIBLE!!
Reply from Auben Realty
2024.10.14
Dear Teddy,
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your negative experience and the frustrations you’ve faced. We take concerns like yours very seriously, and it is important to us that we address and resolve these matters as quickly as possible.
Regarding the payment issues and communication challenges, we would like to investigate this further to understand what went wrong and work towards a resolution that meets your expectations. Your satisfaction as a property owner is a priority for us, and we regret that we did not meet your standards in this instance.
Please note that Erica Barraza will be reaching out to you today to personally handle this matter. We are committed to addressing your concerns promptly, clarifying any extra charges, and working together to resolve these issues.
Thank you for bringing this to our attention. We look forward to speaking with you soon.
Thank you for taking the time to provide your feedback. We are truly sorry to hear about your negative experience and the frustrations you’ve faced. We take concerns like yours very seriously, and it is important to us that we address and resolve these matters as quickly as possible.
Regarding the payment issues and communication challenges, we would like to investigate this further to understand what went wrong and work towards a resolution that meets your expectations. Your satisfaction as a property owner is a priority for us, and we regret that we did not meet your standards in this instance.
Please note that Erica Barraza will be reaching out to you today to personally handle this matter. We are committed to addressing your concerns promptly, clarifying any extra charges, and working together to resolve these issues.
Thank you for bringing this to our attention. We look forward to speaking with you soon.
Highly NOT recommended. Absolute WORST realty company ever! I was with them 4 years and was happy to leave. Their previous maintenance person was nasty and rude. They NEVER answer the phone when you call. They would change your “assigned agent” at the drop of a hat and not notify you. The rent increased 5% every year and yet no upgrades occurred. I could go on but I digress. Absolute horrible experience and would NEVER do business with them again. They have me blocked on their social media lol
Reply from Auben Realty
2023.09.19
Thank you for sharing your feedback! We take pride in being the go-to choice for property owners seeking top-notch property management and investment services. It's reviews like yours that inspire us to continue delivering outstanding returns on investment for our clients.
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We viewed a house and absolutely fell in love with it! My credit was lower than we would have liked but they approved me anyway! I even got a little welcome gift. Everyone here has been so amazing this far and moving in was so incredibly simple and easy! I’m so thankful we found Auben Realty!!!
Reply from Auben Realty
2024.09.23
Hi Maria,
Thank you so much for your wonderful review! We’re thrilled to hear that you fell in love with your new home and that the process was smooth and easy for you. We always aim to make the experience as welcoming and straightforward as possible. Congratulations on your new home, and we're grateful to have you as part of the Auben Realty family!
If you ever need anything, don’t hesitate to reach out.
Thank you so much for your wonderful review! We’re thrilled to hear that you fell in love with your new home and that the process was smooth and easy for you. We always aim to make the experience as welcoming and straightforward as possible. Congratulations on your new home, and we're grateful to have you as part of the Auben Realty family!
If you ever need anything, don’t hesitate to reach out.
Walt has done an amazing job at fulfilling all of our maintenance requests and educating us on caring for our home. He has made our house full of girls feel very comfortable around him as well. Walt is our honorary house dad and we love him! We are so thankful for everything he does for us.
Reply from Auben Realty
2024.09.23
Hi Adriana,
Thank you so much for your kind words! We're thrilled to hear that Walt has been such a positive presence and has taken great care of your home. It's wonderful to know that he’s made everyone feel comfortable and that he's even earned the title of "honorary house dad!" We'll be sure to share your appreciation with him—he’ll be delighted!
If you need anything else, don’t hesitate to reach out. We’re here for you
Thank you so much for your kind words! We're thrilled to hear that Walt has been such a positive presence and has taken great care of your home. It's wonderful to know that he’s made everyone feel comfortable and that he's even earned the title of "honorary house dad!" We'll be sure to share your appreciation with him—he’ll be delighted!
If you need anything else, don’t hesitate to reach out. We’re here for you
I Have Never Had A Better Experience From The Team At Auben Realty Augusta. The Experience
Has Been More Than Accommodating Every Time I Visit. Starting With Mrs Tiara In Reception I'm Always Welcomed Warmly And Treated Like I Am Valued And Heard, To Meeting With Mrs Nikkia (The Best Property Manager Ever) I Always Feel Like I Am The Greatest Tenant Ever! She is Very Conscious And Understanding Of The Needs Of Her Tenants. Also Mrs Erica Is Always Super Helpful And Ready To Give A Hand When Situations Permit And I Cannot Reach My Property Manager. The Auben Experience Starts When You Walk Thru The Door And Radiates Thru The Building! I Feel Like Family From First Contact, Not A Tenant! This Is How You Should Be Treated When Patronizing Visiting An Establishment! I Am Proud To Say Auben Is My Family, These Ladys Make Sure That I Always Feel The Same Way Everytime I Step In And Out Of Their Doors! A Name And Building Does Not Make An Establishment! It Is Definitely The People In That Building and How They Make You Feel, That Makes The Establishment What It Is! Thank You Auben, Mrs Nikkia, Mrs Tiara, And Mrs Erica For All That You Do! If I Could Give 10 Stars I Would!
PS, They All Deserve Awards And Raises!
Signed,
Hilton.
Reply from Auben Realty
2024.09.12
Thank you so much, Hilton, for your incredibly kind words and for taking the time to share your experience with us! We’re thrilled to hear that you feel so valued and welcomed every time you visit Auben Realty. Mrs. Tiara, Mrs. Nikkia, and Mrs. Erica are true stars, and we’re so lucky to have them on our team. Your feedback is truly heartwarming, and we’re proud to know that you feel like family when you walk through our doors. We look forward to continuing to provide you with the best experience possible. Thank you again for your support and for being part of the Auben family!
Warm regards,
The Auben Realty Team
Warm regards,
The Auben Realty Team
They do a great job with timeliness on maintenance. Walt has saved me from many headaches over the almost 3 years I’ve been here. Never fun when things go wrong but at least it’s nice knowing the issue will quickly be resolved.
Reply from Auben Realty
2024.09.12
Thank you so much for your kind review, Isaac! We're thrilled to hear that our team, especially Walt, has been able to help you out over the years and resolve any issues quickly. We truly appreciate your loyalty and look forward to continuing to provide you with great service!
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I just moved in and there was a problem getting the gas on. Walt Ferguson, the maintenance man for Auden Realty took the time to stay and make sure that the meet up between the gas company and him was not missed. Thanks 👍!
Reply from Auben Realty
2024.08.31
Thank you, Daniel! 🌟 We're so glad to hear that Walt was able to assist you with the gas setup and ensure everything went smoothly. We appreciate your kind words and are here to help with anything else you might need as you settle in. Welcome to your new home with Auben Realty! 🏡👍
Was renting with Voepel and then Auben took over while I was in my lease. Was contacted by them because the owners wanted to sell the house and they told me they would pay me to move out early instead of waiting for my lease to expire. I found a place and moved out July 1st. They told me they had 30 days to pay me back my security deposit and didn’t know how the other payment would happen, the buyout, one that was supposed to happen when I moved out. They told me I would get the buyout the day I was supposed to move out. I moved out July 1st and here it is August 16th and I still haven’t received my buyout money or my security deposit. I called and they will tell you what you want to hear “Oh it should be in the mail the Augusta office handles all the payments with deposit and buyouts.” So I call the Augusta office and she tell me she couldn’t talk to me because I was in Kansas City so I had to email her and she would communicate with me that way. All I wanted to know was, what was taking so long to get my deposit. Plus my buyout that was supposed to happen In July.
Reply from Auben Realty
2024.08.19
Hi Paul,
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've encountered. We understand how frustrating this has been, and we want to ensure we resolve this for you as quickly as possible.
Per our policy, all correspondence is handled via email after a tenant vacates one of our properties. That said, I will have Cassie from our Kansas City office reach out to you shortly to follow up on your refund status. Please allow her some time to coordinate with our accounts team and get back to you with the details.
Thank you for your patience, and again, we’re sorry for the delay.
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've encountered. We understand how frustrating this has been, and we want to ensure we resolve this for you as quickly as possible.
Per our policy, all correspondence is handled via email after a tenant vacates one of our properties. That said, I will have Cassie from our Kansas City office reach out to you shortly to follow up on your refund status. Please allow her some time to coordinate with our accounts team and get back to you with the details.
Thank you for your patience, and again, we’re sorry for the delay.
Auben's Maintenance man - Joseph (Joe) is the best! On time, works quickly and gets everything handled without a lot of fuss!
Reply from Auben Realty
2024.08.22
Thank you so much for the wonderful review, Ginger! We're delighted to hear that Joseph provided you with excellent service. Our maintenance team takes pride in being efficient and reliable, and it's great to know that Joe made such a positive impression. If you ever need anything in the future, don't hesitate to reach out!
Textbook landlord special. Hilarious maintenance practices that leave homes in terrible condition.
Reply from Auben Realty
2024.08.13
Hi Zach,
Thank you for your feedback. I'm sorry to hear about your experience. We strive to ensure that all our properties are well-maintained and that our maintenance practices meet high standards.
Please reach out to McKenzie at 706-609-5348; she will be happy to assist you and address any concerns you may have.
Thank you for your feedback. I'm sorry to hear about your experience. We strive to ensure that all our properties are well-maintained and that our maintenance practices meet high standards.
Please reach out to McKenzie at 706-609-5348; she will be happy to assist you and address any concerns you may have.
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I’m really giving the 5 star review to Matthew I had a situation that I’m not going to speak about but he really went above and beyond for my family I really appreciate everything you did for us
Reply from Auben Realty
2024.07.29
Thank you for your heartfelt review, Keisha. We're so glad to hear that Matthew was able to support you and your family during a difficult time. Your appreciation means a lot to us, and we'll make sure Matthew knows about your kind words. If you ever need anything, please don't hesitate to reach out. We're here for you!
Slum lord rental company. Subjected my family and I to intense temperatures during a heat advisory. Pay a considerable amount in rent for the area. Property manager was made aware of medical issues tenants had and didn’t return a single call. Email correspondences I was lucky enough to receive was a tug-o-war of accountability between the contractor and the rental company. Find somewhere else!
Reply from Auben Realty
2024.07.24
Hi Chassidy,
We sincerely apologize for the issues you and your family have experienced. We understand how distressing this situation must have been, especially during a heat advisory and given the medical concerns involved. Please know that this is not reflective of the standard of service we aim to provide.
Our property manager should have been more responsive, and we are addressing this internally to prevent such lapses in the future. Nikkia will be reaching out to you this morning to discuss your concerns further and work towards a resolution.
Thank you for bringing this to our attention. Your feedback is valuable in helping us improve our services.
We sincerely apologize for the issues you and your family have experienced. We understand how distressing this situation must have been, especially during a heat advisory and given the medical concerns involved. Please know that this is not reflective of the standard of service we aim to provide.
Our property manager should have been more responsive, and we are addressing this internally to prevent such lapses in the future. Nikkia will be reaching out to you this morning to discuss your concerns further and work towards a resolution.
Thank you for bringing this to our attention. Your feedback is valuable in helping us improve our services.
I believe in giving credit where credit is due! My experience with Walt and Chad was amazing. They were respectful, friendly, and incredibly efficient. I will 100% be requesting them in the future. Auben Realty is very lucky to have them!
Reply from Auben Realty
2024.07.01
Hi Kira,
Thank you so much for your wonderful review! We're thrilled to hear about your amazing experience with Walt and Chad. They truly are assets to our team, and we're glad to know they provided you with respectful, friendly, and efficient service. We look forward to assisting you again in the future.
Thank you so much for your wonderful review! We're thrilled to hear about your amazing experience with Walt and Chad. They truly are assets to our team, and we're glad to know they provided you with respectful, friendly, and efficient service. We look forward to assisting you again in the future.
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