Ashton Pools by Design

Ashton Pools by Design Reviews

Excellent rating
     
4.6 | 64 reviews
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Ashton Pools by Design
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4.6

| 64 total

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Jacqueline French
Jacqueline French 2026.04.03
     
Love our new Bull Frog hot tube . Danette and Jeff were very professional, friendly, and knowledgeable. Communication and follow through was excellent. We highly recommend Ashton Pools by Design for anyone interested in purchasing a hot tube .
Reply from Ashton Pools by Design
We’re so glad to hear you’re loving your new Bullfrog hot tub. It’s wonderful to know you had such a positive experience with our team.

Our goal is always to provide a friendly, knowledgeable experience with strong communication and follow-through, so we truly appreciate your kind words.

We were delighted to be part of this project and hope your new hot tub brings you plenty of relaxation and enjoyment.
Fran O'Brien
Fran O'Brien 2026.03.31
     
We couldn’t be more pleased with the incredible work Aston Pools delivered on our patio and outdoor living space. This was our second project with them, having previously completed patio work at another home and once again, they exceeded every expectation. Quite simply, we wouldn’t consider hiring anyone else. From the very beginning, the process was seamless. The design experience in their studio was both collaborative and inspiring, helping us bring our vision to life with clarity and confidence. What they ultimately created for us is nothing short of exceptional: a beautifully integrated outdoor kitchen complete with grill, refrigerator, and storage; a stunning patio; a custom sitting wall; a graceful serpentine walkway; low-voltage lighting that transforms the space at night; and a tranquil “Zen” garden featuring a water element that truly elevates the entire environment. Beyond the craftsmanship, which is top-notch, their team stands out for being friendly, professional, and highly attentive throughout the project. Communication was clear, timelines were respected, and every detail was handled with care. Aston Pools delivers not just a finished product, but an experience. The end result is a space we absolutely love and will use all the time. If you’re considering any kind of outdoor living project, you will not find a better partner. Highly, highly recommended.
Reply from Ashton Pools by Design
Thank you so much for your thoughtful review and for choosing to work with us again. It means so much to our team to have earned your trust on a second project.

We’re thrilled to hear how much you love your new outdoor living space and that you enjoyed the design process as much as the finished result. It was a pleasure to bring your vision to life.

We’re incredibly grateful for your continued trust and support. Hearing that your experience reflected the care, communication, and craftsmanship our team strives to deliver means a great deal to us. We hope your new outdoor space brings you enjoyment for many years ahead.
Marie Kopf
Marie Kopf 2025.10.21
     
I would give Ashton Pools 4 ½ stars. We had a custom gunite pool installed with pebble tech interior and natural stone patio. The completed pool and patio are great. I would have given them 5 stars but, there were minor problems with the pool design, software for the cooler/heater, and several delays. Ultimately everything was resolved. They are courteous and professional.
Reply from Ashton Pools by Design
Thank you for sharing your experience. We’re happy to hear you love the finished pool and appreciate the opportunity to work through the details with you.
Sandi McGraw
Sandi McGraw 2025.10.07
     
If you want a pool, patio, turf and/or putting green please go with Ashton Pools. Excellent work looks wonderful and the staff is the best!!
Reply from Ashton Pools by Design
Thank you so much! We truly appreciate the kind words and are thrilled you love the finished result.
Gary Drake
Gary Drake 2025.10.06
     
This is my third in ground pool. Ashton pools are far superior to other pools
Reply from Ashton Pools by Design
That means a lot to us—thank you for choosing Ashton Pools again!
Jay
Jay 2025.09.14
     
RUN AWAY. The husband and wife owners are arrogant and rude. They make you feel like you are privileged to be working with them. After contract signing, they ghost. We encountered an incredibly overpriced pool build that constantly has problems. They use Hayward equipment which constantly breaks. Few pool service companies service Hayward (which they themselves don’t do anymore). We’ve used a few service companies that have all said the equipment install was shoddy with pipes and pumps not being connected properly. We are beyond warranties and have paid out over $2k in repair bills just for the spa portion of the build. Many of their employees have left.
Reply from Ashton Pools by Design
Hi Jay,

We’re sorry to hear your frustrations. At Ashton Pools By Design, we work hard to deliver not only beautiful pools but long-term support for our clients, and we’d like to clarify a few points for anyone reading:
Ongoing Support: Your pool was completed in 2022, and our team continued to provide maintenance services through last year — the last visit being less than a year ago. In total, we worked with you for about two years following construction, which is not consistent with the idea of being “ghosted.”
Warranty Coverage: Our warranty program is always available for clients who contact us directly. Since we have not heard from you since maintenance services ended, we’re unclear how you determined you were outside of warranty coverage without first confirming with our team.
Team & Training: While some former employees have gone on to start their own businesses, we view this as a reflection of our commitment to training and education in the pool industry. We continue to maintain a dedicated, experienced staff committed to our clients.
Equipment: At the time of your build, we installed Hayward equipment — a respected brand used by many pool companies, including some of our former team members. Our decision to transition to a different equipment partner came later, due to business considerations like communication and manufacturer support, not equipment reliability.
We’re disappointed to hear this perspective given our service history with you, but we remain available should you wish to revisit your concerns directly with our office.
— Ashton Pools By Design
Mary Doughty
Mary Doughty 2025.09.03
     
Personalized service by Danette who explained fully how the A5L hot top operated.
Reply from Ashton Pools by Design
Thank you for the kind words! We’re glad Danette could make the experience so helpful.
Cynthia Brown
Cynthia Brown 2025.08.22
     
Getting a pool is an excitement I thought I would never realize in my own home, but Ashton Pools made that reality happen, I am so grateful for the pool it’s beautiful, an exciting place to swim, especially on a hot sunny day and that we’ve had many of! We haven’t had it long but we’ve enjoyed every moment of it. We recommend Ashton Pools to anyone looking to have a pool built in their yard. Ashton also helps with helping you to understand how to maintain your pool, to make sure it last for many years! Give them a call! All the greenery and the fence seen in the photos were also supplied by Ashton Pools, they’re a one stop shopping for all things pools and hot tubs, again give them a call!
Reply from Ashton Pools by Design
We truly appreciate your kind words and recommendation. It was a pleasure bringing your backyard vision to life.
John Doehler
John Doehler 2025.06.28
     
I hired Ashton Pools several years ago to build a paver patio. Joe (the owner) did a great job with the design and we were very happy with the outcome. We recently had them back for another project and once again, they did an outstanding job. Their crew was polite, friendly, neat, and knowledgable, and their attention to detail went above and beyond. As was the case with the first project, it was truly a pleasure to work with Joe, Nicole, and the entire team at Ashton Pools and I would highly recommend them.
Reply from Ashton Pools by Design 2019.02.06
Thank you John. We had an amazing time working with you both!
Sara zimmer
Sara zimmer 2025.06.22
     
Stopped by their booth at a local show, and wow… total price gouging. The hot tubs were outrageously expensive , and somehow the pools were even worse. I get that things cost money, but these prices were way beyond reasonable. It felt like they were taking advantage of the show setting to mark everything up. No real deals, just sticker shock.
Reply from Ashton Pools by Design 2025.06.23
Hi Sara
Thanks for taking the time to leave feedback, though we're sorry to hear your impression from the show. We work hard to be transparent with our pricing and focus on providing high-quality, well-built spas and pools that are backed by expert service, premium materials, and industry-leading warranties.
It’s important to us that our booth pricing reflects everyday value—we don't believe in fake discounts or show gimmicks, and we’re always happy to walk through what goes into our pricing so clients can compare apples to apples.
If you’d like to revisit or have specific questions about models or features you saw, we’d love the opportunity to clarify and help. Please feel free to reach out directly at info@ashtonpoolsbydesign.com.
—The Ashton Spas & Pools Team
Theresa Kaskey
Theresa Kaskey 2025.06.11
     
A really nice company to work with from start to finish. Our backyard pool/patio is a dream come true. They are so helpful with recommendations and sharing info about all of the various options/styles. This was our first time doing a project like this and it was a breeze. Everyone at the company is an expert and very friendly. Communication is excellent.
Reply from Ashton Pools by Design 2025.07.02
Thank you so much for your kind words! We're absolutely thrilled to hear that your new backyard pool and patio are everything you dreamed of. Helping first-time clients feel confident and at ease throughout the process is exactly what our team strives for, and we're so glad you felt supported and informed every step of the way. From design choices to communication, it means the world to know our efforts made the experience a breeze. Enjoy your beautiful new outdoor space!

— The Ashton Pools by Design Team
Scott Brna
Scott Brna 2025.06.03
     
We had our backyard done by Aston pools 3 years ago and are still extremely happy with the end product. Aston worked with us to design multiple living spaces including a pool area, spa area, fireplace, and landscaping. Everyone that visits loves the end product (our backyard) as much as we do. The Ashton Team listened to our input, designed a beautiful product, were easy to work with, and have stood behind the product to address minor issues. No regrets with choosing Ashton to tackle the transformation!
Odin Destler
Odin Destler 2025.05.10
     
After shopping around and comparing different brands, I found Jacuzzi hot tubs. Overall, I feel like I got the best value for my money with Jacuzzi.
Reply from Ashton Pools by Design 2025.05.12
Thanks Odin - we like the Marvel Super Hero name you picked out and I see we are the only review you have ever written from the newly created account. Perhaps since you mention a great hot tub company like jacuzzi you are friends or the owner of one of the local establishments. We searched our database and have never heard from you so we cant think of why else somebody would create a fake account and leave a 1 star review unless there was some malicious intent.
William Roedel
William Roedel 2025.03.03
     
Very professional and knowledgeable consultation. Really beautiful work. Nicole was great to deal with.
Reply from Ashton Pools by Design
Thank you for the kind review! We’re glad Nicole made the experience a great one.
Tim Gronniger
Tim Gronniger 2025.02.05
     
the team at Ashton worked with me throughout the process of selecting a spa, designing a natural stone patio, and installing both. They worked well with my other contractors and delivered the project on time, and were fair throughout with pricing. I would work with them again.
Chuck Salem
Chuck Salem 2024.12.25
     
I am incredibly impressed by our experience with Ashton Pools. We shopped around for the right pool builder and a friend recommended we speak with Nicole at Ashton. She was outstanding to work with, leading us down all the right paths with our decisions. Kurt, who designed our concept for us did an outstanding job of bringing all we imagined to life through both drawings and a 3-D video. We felt like we really could see and not just imagine what our pool and patio would look like. And the truth is, it looks even better than what we saw. We had a great construction team led by our construction manager Lee who was so easy to work with. He was always friendly, understanding when we needed more information and was incredibly responsive. Keith was another one of the on-site managers and, like Lee, was great to work with. He was a constant during the process and we really felt well-taken care of by Keith. Mike also was on site quite often and was excellent. He had a great way of explaining things to us in ways that were easily understandable. Peter was our Pool School contact and was very thorough in his explanation of how we operate the pool equipment and keep all the the pool treatments in balance. Two other team members noteworthy are Danette who manages the outer office area and is the first person to greet you and hep guide you to the right people. She was new when we first began our relationship with Ashton, but you'd never know that she had just started. She's always friendly and knowledgeable. Last but not least is Brian. He was on site during certain phases, most notably when they dug the pool. It was at the beginning of the project and we had lots of questions that he always took time to answer. Overall, the experience was fantastic with Ashton. I highly recommend them as a top-notch and professional pool builder. You won't be sorry!
McKenna Reddick
McKenna Reddick 2024.12.10
     
my experience wasn’t the best only due to the fact that i was waiting for weeks to be put on the books for them to come out and physically view the property but one day randomly i got an email from nicole saying that other ppl signed contracts and mentioned a crane out of no where and ended up saying “sorry but goodluck” basically. i’m not sure if it was my age that threw them off, the fact i’m a female handling everything or what but how nicole handled everything and how the zoom call went i was not impressed at all. will gladly take my money elsewhere!
Reply from Ashton Pools by Design 2024.12.11
Thank you for taking the time to share your experience with us. We sincerely apologize that your interaction with our team did not meet your expectations. We do strive to treat every customer with respect and provide clear, timely communication.
We understand your frustration regarding the scheduling and communication process, and we regret that this caused inconvenience. Regarding the mention of the crane and contracts, these factors can sometimes impact project timelines and feasibility, but we should have explained this more clearly to avoid confusion.
Please rest assured that our commitment is to deliver exceptional service to all clients, regardless of age, gender, or other factors. We are sorry if there was anything in our process that made you feel otherwise, as that is never our intention.
Your feedback is invaluable to us, and we will use it to improve our communication and scheduling practices. If you are open to discussing your experience further, we would greatly appreciate the opportunity to better understand the situation and learn how we can improve. Feel free to reach out to us directly at 302-212-5570.
We hope you will give us the chance to address your concerns and regain your trust in the future.
David Shotwell
David Shotwell 2024.10.02
     
Ashton Pools is by far the best pool cleaning business in the Rehoboth Beach area. We switched to them after a horrible experience with another company. They stepped in mid-summer to help us out and we are so grateful. Always responsive, always a great job servicing our pool, always detailed notes provided on what they did (with photos!). Jeff and Eric are two of the leads that do an exceptional job!
Tom Sines
Tom Sines 2024.10.01
     
Peter, Eric and Jeff did a great job closing our pool today! The team maintained the pool all summer and we always had a crystal clear clean pool to enjoy! Thank you guys for a professional job.
Gordon
Gordon 2024.10.01
     
Amazing service by this terrific company. Although we've had our pool serviced by various local companies over the past ten years, no one has come close to the high quality performance of the Ashton team. Smart, committed, excellent communicators - they have it all. I would like to particularly call out the fine work of Eric Fernandez - who maintained our pool throughout the season - and Jeff Smith - who joined Eric in closing our pool for the season earlier this week. They're the best - and you can be certain that we'll be Ashton customers for a long time into the future. Although our pool is surrounded by trees, it was spotless throughout the summer thanks to their fine work. Again, they're simply the best. A+++++++

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