Ashton Pools by Design Reviews

We’re so glad to hear you’re loving your new Bullfrog hot tub. It’s wonderful to know you had such a positive experience with our team.

Our goal is always to provide a friendly, knowledgeable experience with strong communication and follow-through, so we truly appreciate your kind words.

We were delighted to be part of this project and hope your new hot tub brings you plenty of relaxation and enjoyment.

Thank you so much for your thoughtful review and for choosing to work with us again. It means so much to our team to have earned your trust on a second project.

We’re thrilled to hear how much you love your new outdoor living space and that you enjoyed the design process as much as the finished result. It was a pleasure to bring your vision to life.

We’re incredibly grateful for your continued trust and support. Hearing that your experience reflected the care, communication, and craftsmanship our team strives to deliver means a great deal to us. We hope your new outdoor space brings you enjoyment for many years ahead.

Thank you for sharing your experience. We’re happy to hear you love the finished pool and appreciate the opportunity to work through the details with you.

Thank you so much! We truly appreciate the kind words and are thrilled you love the finished result.

That means a lot to us—thank you for choosing Ashton Pools again!

Hi Jay,

We’re sorry to hear your frustrations. At Ashton Pools By Design, we work hard to deliver not only beautiful pools but long-term support for our clients, and we’d like to clarify a few points for anyone reading:
Ongoing Support: Your pool was completed in 2022, and our team continued to provide maintenance services through last year — the last visit being less than a year ago. In total, we worked with you for about two years following construction, which is not consistent with the idea of being “ghosted.”
Warranty Coverage: Our warranty program is always available for clients who contact us directly. Since we have not heard from you since maintenance services ended, we’re unclear how you determined you were outside of warranty coverage without first confirming with our team.
Team & Training: While some former employees have gone on to start their own businesses, we view this as a reflection of our commitment to training and education in the pool industry. We continue to maintain a dedicated, experienced staff committed to our clients.
Equipment: At the time of your build, we installed Hayward equipment — a respected brand used by many pool companies, including some of our former team members. Our decision to transition to a different equipment partner came later, due to business considerations like communication and manufacturer support, not equipment reliability.
We’re disappointed to hear this perspective given our service history with you, but we remain available should you wish to revisit your concerns directly with our office.
— Ashton Pools By Design

Thank you for the kind words! We’re glad Danette could make the experience so helpful.

We truly appreciate your kind words and recommendation. It was a pleasure bringing your backyard vision to life.

Thank you John. We had an amazing time working with you both!

Hi Sara
Thanks for taking the time to leave feedback, though we're sorry to hear your impression from the show. We work hard to be transparent with our pricing and focus on providing high-quality, well-built spas and pools that are backed by expert service, premium materials, and industry-leading warranties.
It’s important to us that our booth pricing reflects everyday value—we don't believe in fake discounts or show gimmicks, and we’re always happy to walk through what goes into our pricing so clients can compare apples to apples.
If you’d like to revisit or have specific questions about models or features you saw, we’d love the opportunity to clarify and help. Please feel free to reach out directly at info@ashtonpoolsbydesign.com.
—The Ashton Spas & Pools Team

Thank you so much for your kind words! We're absolutely thrilled to hear that your new backyard pool and patio are everything you dreamed of. Helping first-time clients feel confident and at ease throughout the process is exactly what our team strives for, and we're so glad you felt supported and informed every step of the way. From design choices to communication, it means the world to know our efforts made the experience a breeze. Enjoy your beautiful new outdoor space!

— The Ashton Pools by Design Team

Thanks Odin - we like the Marvel Super Hero name you picked out and I see we are the only review you have ever written from the newly created account. Perhaps since you mention a great hot tub company like jacuzzi you are friends or the owner of one of the local establishments. We searched our database and have never heard from you so we cant think of why else somebody would create a fake account and leave a 1 star review unless there was some malicious intent.

Thank you for the kind review! We’re glad Nicole made the experience a great one.

Thank you for taking the time to share your experience with us. We sincerely apologize that your interaction with our team did not meet your expectations. We do strive to treat every customer with respect and provide clear, timely communication.
We understand your frustration regarding the scheduling and communication process, and we regret that this caused inconvenience. Regarding the mention of the crane and contracts, these factors can sometimes impact project timelines and feasibility, but we should have explained this more clearly to avoid confusion.
Please rest assured that our commitment is to deliver exceptional service to all clients, regardless of age, gender, or other factors. We are sorry if there was anything in our process that made you feel otherwise, as that is never our intention.
Your feedback is invaluable to us, and we will use it to improve our communication and scheduling practices. If you are open to discussing your experience further, we would greatly appreciate the opportunity to better understand the situation and learn how we can improve. Feel free to reach out to us directly at 302-212-5570.
We hope you will give us the chance to address your concerns and regain your trust in the future.