Verified Company
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Don’t recommend them what so ever. I’m surprised they’re allowed on fort huachuca. Sure they gave me a vehicle loan but at a bad interest rate. They also tried to tag on a 3000 annual cpi insurance after they didn’t like the insurance I sent them. They said it was the wrong format and I didn’t upload it into their portal so they just added a $3000 fee to my account. They removed it after I went through a painstaking process.
Paid off my loan and that was tricky too there’s not a user friendly method like other banks. They also said they won’t mail the title.
They were able to assist me and get what I needed sorted, but every employee I talked to was very rude. The entire time I was in the establishment I felt I was being talked down to and wasting the person's time, just for not knowing how something works and wanting clarification. Im quite young and they made me feel very unwelcome and as if I was bothering them. I can't imagine how they make the seniors in our community feel. Do better ASCU.
Their website says you can submit a membership application online so I submitted ALL the required information online and waited. A few days later I received an email from Docusign requesting I submit my application with my signature. Three days later I received another request from Docusign to submit my application with my signature... so, I submitted it again. The following day I received another email requesting my signature again... so, I submitted it again. The following day... you guessed it... I received yet another email from Docusign. This time I called ASCU and was told they have not received my signed application as yet and I may have to come in to sign the paperwork. I submitted the signed paperwork one more time and still have not been notified if my application has been approved. If a customer cannot actually open an account via their website, don't say you can! Nice first impression!
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Please don’t bank here if you would like a smooth transition for your family or executor in the case of your passing, because it’s a very lengthy process, (clearly speaking…literally months) before financial assets are released to settle an estate. They only have one death accounts officer, and they repeatedly give that as, what is supposed to be, a legitimate reason for the excessive delay. They do not have the ability to open an estate account because they are not a bank. They are a credit union. So all funds need to be transferred to a bank when (or if) they ever get to the task of addressing the account of the deceased.
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So far, so bad. They copied down an account number wrong and delayed a transfer by 10+ days in so doing. I've been fighting to get the debit card to work, and after 3 weeks, phone calls, and trying to get it fixed various ways, it still does not work. I tried to put cash into my account and the teller took 27 minutes to give me a receipt.
As I'm planning a trip and don't want to wander around with $5000 cash on me in a foreign country, the debit card debacle is extremely bad news. Worse than bad news, it's DANGEROUS. I have CDs with them and now am braced that when they mature, something else will go wrong. As nothing has gone right yet, is it any wonder that's my attitude.
If it were one error, I'd say "gosh, people make mistakes." It's five errors now, which says to me, "Gosh, they're incompetent by choice or by incompetence in the system."
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