Ordered ENVIRONMOLDS InPlais Non-Slip Area Rug Backing (32 oz) - Fabric & Floor Safe Latex Layer for Kitchen, Bathroom, Hallways | Enhances Rug Durability & Safety from this company twice through Amazon. I had to pay for shipping, and it was late both times. If I needed such lousy service, I'd go to Temu or AliExpress. I'll stay away from this company for the rest of my life.
I used their alginate for a small hand casting project. Communication with the team was clear and helpful, price felt reasonable, and the material worked smoothly without wasting time.
Honestly, I didn't want to play into bad reviews, but you shouldn't order from this company. I ordered a pressure pot for resin casting. I actually put the wrong email address when I purchased it originally, so I asked via phone if I could have the tracking and confirmation sent to the correct email, which they did send me. I paid extra for two day shipping and didn't receive it until a week and a half later, but I'm willing to let that go since shipping has been a nightmare lately. However, when I received my pot, it didn't work because the WELDING was not sealed properly. Not the bolts. The welding. The pot will not hold pressure which is the whole purpose of this purchase. I would honestly let that go, too (Even though this is a PRESSURE POT, so I would hope they would test if it worked properly since these things can be extremely dangerous if not assembled correctly). Accidents happen. No big deal. I've emailed multiple times trying to see if they can send me another lid or at least point me in the right direction. No response. I'm pretty sure their "contact us" link on their website isn't even connected. Buyer beware. Extremely disappointing. Terrible business practice.
Terrible service and unreliable. They suggested a product to use and it didnt work, when returned they charged us over $300 for restocking fee when it was their fault. Stay away !
Terrible customer service. I tried to explain my needs several times, a product was suggested so I ordered it. Once I got the product it did not meet my needs. I reached out to explain my problem and they refused to help me in fact recommended me to a different company and hung up the phone. I did call back again and they agreed if I sent it back they would give me a refund.
Verified Company
