Verified Company
BEWARE: A couple weeks ago when eating from this restaurant I found a small pebble among my lentils and chipped one of my teeth. After sharing this with the restaurant, I received extremely rude treatment, including being called a liar by employees and receiving no response (not even an acknowledgment or apology) from the owner. I have no problem with the food here, but if you want to support a small business I’d suggest going somewhere where they actually care about their customers.
After I moved from
Washington heights I was so sad because I love cachapas but didn’t know where to get a good one—this one is so bomb (several diff meat options) and the guys that work there are very nice and helpful about answering questions on the menu. I took my bestie here who is—let’s just say not-so-adventurous in eating and she tried tostones the first time and was obsessed. It’s also very affordable for what you get and the vibe is casual but it’s cute!
About two weeks ago, we visited Guacuco for lunch. Since we have a newborn, we wanted to sit outside to avoid crowds. I arrived exactly at 12:00 PM — their posted opening time — and was completely ignored by the woman inside. When she finally acknowledged me, she said the restaurant wasn’t open yet and asked for 15 minutes. That was fine with me, so I politely asked if we could sit outside and wait while they got ready.
She ignored me again several times, even as I repeated the question more clearly. Eventually, she responded quite rudely, saying, “We’re not open yet!” I was shocked by how dismissive and unprofessional she was.
It’s really disappointing to have this kind of experience in our own neighborhood, especially when we love trying new local spots. Sadly, after this interaction, we won’t be returning — and I wouldn’t recommend this place to others.
(Note: The doors were open and the outdoor tables were already set, which is why I thought it would be okay to sit and wait.)
