Arctic Air Systems

www.arcticairsystems.com

Arctic Air Systems Reviews

Excellent rating
4.9
903 reviews Verified
Arctic Air Systems
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Reviews ( 903 ) 4.9

Chris Rivera
Chris Rivera
2024.05.29
Great customer service from everyone who answered the phone and the friendly customer service during AC repair work. Thanks Marlo, Danielle and Dan at the office and Cody who took care of getting us back up and running. It’s already starting to cools off in here. Apologies if I got any names wrong.
chris bronza
chris bronza
2024.05.29
After another AC Co. told me I needed a $600 part (without doing any diagnostics) to fix my intermittent problem on my Trane AC system, I called Arctic Air. Mo the technician they sent , spent an hour or so diagnosing the issue was able to correct it without replacing any parts! It was well worth it getting a trained and very professional technician like Mo. I will recommend Arctic Air to everyone I know if they have any issues with their AC.
Reply from Arctic Air Systems 2024.05.29
We're thrilled to hear about your positive experience with our technician, Mo, and that we were able to resolve your AC issue without the need for expensive parts. It's our goal to provide thorough, professional service to all our customers. Your recommendation is greatly appreciated. Thank you for choosing Arctic Air!
Darrel Hopson
Darrel Hopson
2024.05.25
Tech was late(outside two HOUR window). Performed routine maintenance good. However, for some unknown reason he felt he needed to remove bi/fold closet doors next to the unit. Unfortunately he did not know how to put them back up properly and they fell after he left. Too difficult for my wife to reinstall so they will stand propped up until my return. Arctic should know better than to leave someone’s closet in this condition. Very disappointed!!!
Reply from Arctic Air Systems 2024.05.29
We sincerely apologize for the inconvenience you've experienced. We strive to provide timely and efficient service, and we regret that we fell short in this instance. Your feedback regarding the handling of your closet doors is noted and will be addressed with our team to prevent such incidents in the future. We appreciate your patience and understanding.
Deborah Ross
Deborah Ross
2024.05.24
Tristan did a thorough job of doing our maintenance tech on our system that was previously installed by Arctic Air. Thank you.
Reply from Arctic Air Systems 2024.05.24
We're thrilled to hear that Tristan provided you with excellent service during your system maintenance check. Your positive feedback is greatly appreciated. Thank you for choosing Arctic Air for your HVAC needs!!
Gregory Grauel
Gregory Grauel
2024.05.23
The service tech, Steve, was on time and very thorough. Did a great job checking all aspects of our air conditioning and made sure we were set heading into summer.
Reply from Arctic Air Systems 2024.05.23
Thank you for taking the time to share your feedback. We look forward to serving you in the future.
Gregory Grauel
Gregory Grauel
2024.05.23
The service tech, Steve, was on time and very thorough. Did a great job checking all aspects of our air conditioning and made sure we were set heading into summer.
Reply from Arctic Air Systems 2024.05.23
Thank you for taking the time to share your feedback. We look forward to serving you in the future.
Stacey Dunn
Stacey Dunn
2024.05.23
Every person that I dealt with at Arctic Air, from appointment setting to service tech to new unit installation, was personable and professional. I was referred to Arctic Air by my neighbor, and I would refer them to anyone needing service or even a new A/C unit.
Reply from Arctic Air Systems 2024.05.23
We appreciate your referrals and look forward to continuing to provide top-notch service. Thank you for choosing Arctic Air.
Stacey Dunn
Stacey Dunn
2024.05.23
Every person that I dealt with at Arctic Air, from appointment setting to service tech to new unit installation, was personable and professional. I was referred to Arctic Air by my neighbor, and I would refer them to anyone needing service or even a new A/C unit.
Reply from Arctic Air Systems 2024.05.23
We appreciate your referrals and look forward to continuing to provide top-notch service. Thank you for choosing Arctic Air.
Julieulie 123
Julieulie 123
2024.05.22
The service techs and installers were great. They walked me through my repair and replacement options and answered all my questions. I work from home and they did a good job of not interfering while I was on calls too. Cleaned up after themselves and made sure everything was working. Highly recommend Arctic Air for fast, reliable and professional service for you AC.
Reply from Arctic Air Systems 2024.05.23
Thank you for recommending us, we look forward to serving your AC needs in the future.
SKIP KOLBE
SKIP KOLBE
2024.05.22
Tristian the best...blessed by having artic air for the last twenty years
Reply from Arctic Air Systems 2024.05.23
We look forward to continuing to provide you with excellent service in the future. Thank you for your loyalty and your 5-star review.
Beth Bell
Beth Bell
2024.05.22
Great customer experience this morning with Steven. Very respectful and knowledgeable. They showed up on time and communicated throughout the process. They will be doing our future services. Highly recommend!!
Reply from Arctic Air Systems 2024.05.22
We look forward to providing your future services. Thank you for your high recommendation!
Sharon Davie
Sharon Davie
2024.05.21
WOW! We have a 30 year old A/C and Tristian fixed it at a very reasonable price. He was not only professional but extremely experience in doing the repair. He knew exactly what to do!! Many thx!
Reply from Arctic Air Systems 2024.05.22
It's great to know that Tristian's professionalism and expertise met your expectations. Your feedback is much appreciated, thank you!
thomas hoddinott
thomas hoddinott
2024.05.21
Positive
Professionalism
Punctuality
Quality
Very great service! On time and also very professional. I would highly recommend their service to anyone!
Reply from Arctic Air Systems 2024.05.21
We're thrilled to hear that you found our service to be great, timely, and professional. Your recommendation means a lot to us. Thank you for taking the time to share your positive experience!
Jeanne O'Donnell
Jeanne O'Donnell
2024.05.21
Arrived on time, accomplished efficient tune up, answered my questions, price as quoted. Have used Artic Air for several years now & have happily recommended them to family & friends & will continue to do so! Happy Camper!
Reply from Arctic Air Systems 2024.05.22
We look forward to serving your HVAC needs for many more years to come. Thank you for your positive feedback!
Michael Hines
Michael Hines
2024.05.21
Steve did an incredible job. Even though it was late Sunday night when he got to us, he was very upbeat and positive. He went right to work and solved our AC issues. He then gave us some good advice about signing up for regular maintenance check ups, which I thought was a good idea. Steve represents your company very well.
Reply from Arctic Air Systems 2024.05.21
We're thrilled to hear that Steve provided you with excellent service and was able to resolve your AC issues promptly. His dedication to maintaining a positive attitude and providing valuable advice is a testament to our commitment to customer satisfaction. We appreciate your feedback and look forward to assisting you with your future HVAC needs!
F Dean Hottenroth
F Dean Hottenroth
2024.05.20
I have maintenance agreement with Artic Air - Artic rep Mo was on time - Friendly and informative during maintenance process. Keep up the good work.
Reply from Arctic Air Systems 2024.05.21
We're thrilled to hear that you're pleased with your maintenance agreement and the punctuality and friendliness of our representative, Mo. Your positive feedback is greatly appreciated and we'll certainly strive to keep up the good work. Thank you for taking the time to share your experience!
Sheri Ruegsegger
Sheri Ruegsegger
2024.05.20
Very professional and we’re able to come out the same day!
Reply from Arctic Air Systems 2024.05.21
We're thrilled to hear that you found our service professional and timely. Your satisfaction is our top priority and we're glad we could meet your expectations. Thank you for the positive feedback and the 5-star rating!
Diane Harkin
Diane Harkin
2024.05.19
Steve is always thorough, knowledgeable and professional. He is courteous and a pleasure to deal with. Thank you!!
Reply from Arctic Air Systems 2024.05.20
We're thrilled to hear that you had a positive experience with Steve. His professionalism and knowledge are qualities we value greatly. Thank you for your kind words and for taking the time to share your feedback!
Bob B
Bob B
2024.05.19
Cody was great. Very happy with the service and job he did.
Reply from Arctic Air Systems 2024.05.20
We're thrilled to hear that you had a positive experience with Cody and are satisfied with the service provided. Your feedback is greatly appreciated and will be shared with the team. Thank you for taking the time to share your experience!
Rick Walquist
Rick Walquist
2024.05.19
Positive
Professionalism
Punctuality
Quality
Responsiveness
Mo, our technician, was qualified and professional. He took time to explain his findings and made the repairs himself.
Reply from Arctic Air Systems 2024.05.20
We're thrilled to hear that you had a positive experience with our technician, Mo. His dedication to providing quality service and clear communication is a cornerstone of our business. Thank you for taking the time to share your feedback. We look forward to serving you again in the future!