Arc LED Reviews

Hi Jamie,

Thank you for taking the time to share your feedback. However, I must firmly and respectfully disagree with the comments you have raised.

The goods you purchased in April were fully tested in our workshop before dispatch. As with all orders, we carried out a complete functionality check to ensure everything was in perfect working condition before leaving our facility. There were no faults or defects present at that time.

Upon receiving the items back from you, it became immediately clear that the issues you are now experiencing are the direct result of the installation process, which was not completed by our team. The products were returned to us heavily covered in plaster and paint, indicating that they were installed before the surrounding finishing work was carried out. Unfortunately, plaster, paint, or any form of moisture coming into contact with a printed circuit board will cause failures and electrical damage. This type of exposure is not consistent with a product fault, it is consistent with improper handling during installation.

For this reason, we always advise installers and end users to ensure all plastering, painting, and general finishing works are completed before fitting any LED products. This prevents accidental damage and protects the integrity of the circuitry. When these steps are not followed, it significantly increases the likelihood of damage occurring, and such installation-related issues mustn't be mistaken for product defects.

We take great pride in the quality and reliability of our products, and we stand by the testing procedures and checks carried out before delivery. In this case, the condition in which the items were returned clearly demonstrates that the failures arose after installation and as a result of how the products were handled on site.

If you require any guidance on correct installation practices going forward, we would be happy to offer support.

Hi David,

Thank you for your feedback. However, I would like to clarify a few important points for the benefit of anyone reading your review:

We always suggest that a qualified electrician carry out all LED strip installations.

You contacted us to confirm the polarity of the cables. We explained that blue is negative (-) and brown is positive (+), which follows industry-standard wiring conventions. If this was unclear to you, it suggests a lack of basic electrical knowledge.

We requested images of how you had wired the driver and plug top so we could investigate further, but these were not provided.

We also offered to have the LED strip returned for testing; you declined to send the goods back.

You mentioned that your washing machine tripped or blew when plugged in. This strongly indicates that the mains wiring was incorrect, either at the driver or plug top.

As a business, we must adhere to our processes. If products are not installed by a qualified professional, the warranty cannot apply.

Please note, we are not accusing you of dishonesty; however, without following the correct procedures and providing the requested evidence, we have no option but to reject the warranty claim.

Thank you so much, Sarah! We're thrilled you had a great experience and found the lighting strip you needed. It’s wonderful to know our team could assist you. We look forward to helping you again!

Thanks, Ross! We're thrilled Adam could assist you so well. Your words mean a lot, and we'll be sure to share them with him. Let us know if you ever need anything else! 🙌

Thank you, Joshua! We're thrilled to hear we could make your job easier. Looking forward to assisting you again in the future!

We’re genuinely sorry to hear that you’re unhappy with your experience.

We always aim to provide a high level of service and support, and we take all feedback seriously. However, in this case, the issues reported were found to be consistent with water damage on a product rated IP20, which is clearly stated as suitable for dry, indoor use only. The green discoloration (oxidation) and blackening (signs of arcing) on the PCB indicate exposure to conditions outside the product's intended application.

We did request that the items be returned for further assessment to help resolve the issue fairly, but unfortunately, that offer was declined. Without being able to examine the product in person, we are limited in how we can assist further.

We absolutely stand behind our commitment to quality and transparency, and all products are checked before dispatch. We also work hard to support our customers with technical guidance and advice before and after purchase.

We understand this response may not be what you were hoping for, but we remain available should you wish to re-engage with us to resolve the matter constructively.

Thank you, Mark! We're glad you had a great experience.

Thank you, Barry! We're thrilled to hear you appreciated our customer service and custom soldering options. It's great to know our LED strip selection met your needs.

Thank you, Chris! We're thrilled to hear you enjoyed the website, prices, and delivery.

Thank you, Harry! We're thrilled to hear our products have been easy to work with. We look forward to working together on more orders.

Thank you for taking the time to leave a review. We're delighted to hear you had a positive experience with our products and team.

If there’s anything we can do to earn that extra star and make your experience a 5-star one, we’d love to hear your feedback.

We truly appreciate your support.

Thank you, Veronica! We're thrilled to hear about your positive experience with our sales team. We hope the installation goes smoothly and that you love the final results. Let us know if you need any further assistance!

Thanks so much for the great review, Rob! 🌟 We're glad to hear you're happy with the LED strips and accessories – and that delivery was quick too! If you ever need help with a future project, we're always here to help. Enjoy the lighting! 💡🙌

Thanks so much, Aaron! We're glad you’re happy with our products and support and even happier that your customers are too. Appreciate the recommendation!

Thank you, Steve! We appreciate your support and are glad you had a positive experience with us.

Thank you, Sam! We're glad you were happy with the delivery and product. We appreciate your support!

Thank you so much for your kind words and continued support! We're thrilled to hear that you were happy with our service and prompt delivery once again. It's always a pleasure working with you, and we truly appreciate your recommendation. Looking forward to assisting you again soon!

Thank you, Malvinder! We're delighted to hear about your great experience with Danny and that everything went as planned.

Thank you, Kevin! We're thrilled to hear you appreciated the quick delivery and great prices. We look forward to serving you again!