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Reviews ( 178 )
Rachel Conlon
2024.07.14
Great communication via app and emails always responded to promptly with answers or help needed. Phil has been on hand when needed. Phone calls answered advice given or phoned back..
Laura Hall
2024.07.04
We had a good experience with Apex Law. We were able to use the app, sort matters on email, ask for clarification when required and if we needed a call we booked it in. We would use again in the future. Shelsea was a good support and contact throughout
Elizabeth Lindsell
2024.06.25
Ismail and his team are thoroughly professional. They have helped me buy 2 properties. I wouldn’t hesitate to use them again
PAUL KEGGIN
2024.06.21
Best solicitors I have used. The sale from start to finish took 12 weeks. Endless replies to usually within 24 hours. Didn't have to ring once during the whole time for an update as the app was updated promptly so I always knew where it was up to. Good communication, would recommend and certainly use again..
Glen Spree
2024.05.28
Basically great communication so I was always up to date on any matters concerning the sale of the property..
Sharon Tyler
2024.05.21
The team dealt with my transaction with sensitivity and skill and saved me from a potentially disastrous situation with their diligence and tenacity. I can’t thank them enough - highly recommended
Tom Isteed
2024.05.15
The process was very fast and the communication between myself and the solicitors was so fast. Answered all of my questions ASAP, would definitely recommend APEX Law in the future..
Eamon Burke
2024.05.10
Phil and the team kept us in the loop the whole time... Really efficient work and would highly recommend!.
Karen Morvay
2024.04.30
The solicitor we used had an eagle eye and discovered things we were not aware of. We found the level of service prompt, efficient and the dedication used to get us the answers we were seeking was handled sensitively, but also thoroughly. We would certainly recommend Apex law to our friends/family..
Maxine bodkin
2024.04.27
Excellent service.Nothing was to much trouble, and took time to explain matters.Tom Brewer was personable and eloquent and understanding .Quick to respond to all matters which led to a speedy conclusion of our legal works.Highly recommend.
Abilash M
2024.04.26
Good follow up and always quick in responding to queries.
Darshindex
2024.04.03
Fast, efficient and thorough
Reply from apex-law.co.uk
2024.04.04
Thank you for your kind review!
Mungo Elms
2024.03.29
When my friends told me of their terrible conveyancing experiences, I couldn’t understand how an industry could be so inept. That is until I instructed Ismail at apex law. Nothing about his service proved in anyway good. Each email required multiple phone calls to get a response, each phone call required several attempts to get through and often the only way to speak to his team was to be put through to another team and transferred, and when I did finally get responses to my queries they were normally unsatisfactory and hard to understand.
Every time I called I was told I would get a call back and never did. Every time I was told a bit of work would be done by a certain time, it wasn’t.
Often the estate agent would be told one delay and I another, and so we would have weekly check-ins to establish the next thing required for us to chase Ismail.
Instruction to completion took 6 months, and this was largely due to Apex’s lack of pro activity. This was the most I have ever spent on a given service and is, without doubt, the worst level of service I have ever received
Reply from apex-law.co.uk
2024.04.04
We thank you for your review and we are sorry to hear that your experience with Apex Law was not to your expectations and whilst we take all feedback on board, we feel compelled to respond to some of the comments you have made.
We can see from our file that there was frequent communication via email and telephone with Ismail and his team. The matter had title defects that needed to be rectified along with a last minute price change conducted by you, which meant your offer also had to be amended which was delayed by your lender’s processing team through no fault of Ismail, his team or this firm.
All of these issues were explained to you in numerous phone calls and email correspondence and can be evidenced from the file. As for the duration of the matter, you have claimed that it took 6 months when in fact it took 4, which considering the issues that were faced and the Christmas Break in between meant the matter was dealt with well within the national averages for a leasehold transaction.
We do however appreciate that you do not feel your experienced reached your expectations, and will ensure this feedback is passed onto the relevant team for consideration.
Harriet
2024.03.16
Usmanali Butt
2024.03.15
Anslow Autos
2024.03.15
I want to express my sincere gratitude to Phil and her team for their outstanding support and dedication in facilitating the purchase of my new home. From start to finish, they demonstrated remarkable professionalism and efficiency, ensuring every aspect of the process was meticulously handled. Their hard work and commitment truly made a difference, and I cannot thank them enough for their invaluable assistance. I highly recommend this firm to anyone seeking a seamless and stress-free experience in real estate transactions. I am immensely grateful for their efforts and look forward to working with them again in the future. Thank you once again for your exceptional service! 😊🙏
Reply from apex-law.co.uk
2024.04.04
Thank you for your kind review, we really appreciate your feedback and kind words!
Kelly Klein
2024.03.04
Phil took me on as a client half way through my sale/purchase following a bad experience with my previous solicitors. I was worried I wouldn't get a great service as a result. However, Phil (and team) has been extremely responsive, communicative, personable and empathetic - all the while remaining professional.
Phil also had to deal with my first purchase falling through and spent a long time discussing things with me outside of office hours and developing a relationship as well - I really appreciated that given I was devastated at the time (albeit things happen for a reason and I've got a much nicer place now!)
Phil's given good advice throughout (without obvi overstepping the mark). All in all, it's been a very pleasant experience having Apex Law handling my sale and purchase and I've been put at ease during what is a stressful situation.
Reply from apex-law.co.uk
2024.04.04
Thank you for your kind review Kelly!
Omran Karimi
2024.02.26
Very bad Firm.
Specially Ismail.
Very Slow , Lazy , ignorer and Busy firm .
I was calling nearly everyday for about 2 weeks During the Hottest time of the deal and very near the Deadline of the Deal from Auction to Talk and discuss With ISMAIL ,
He was never replying his phone .
He is very relaxed, he doesn’t care if the client is in emergency situation.
He’s not very helpful at the time of the NEEDS .
In one day, I called about 5 times to speak with Ismail.
receptionist said she passed my messages to Ismail , he ll call you. When he has a chance..
He did not even return my calls.
He replies the emails very slow .
We had to push and remind him to reply the emails of the Bank.
I have even made an attempt to complain about Ismail to the manager or Director of the firm.
Receptionist advised me, that ISMAIL is one of the Director himself.
No point.
It was very painful
I am not happy from their service, especially Ismail.
Please try your best to find a better SOLICITOR to cooperate, advise and help you at the time your needs.
I will never advise you to hire this firm.
Reply from apex-law.co.uk
2024.02.26
You are not a client of this firm and never have been. You are affiliated with a previous client who has already left a review. We have reported this review as a result that you are not and never have been a client of this firm and the information contained in this review has no evidence nor accuracy.
Tsveta Georgieva
2024.02.21
Kasko Istvan
2024.02.18
Time wasted no one call you back
Reply from apex-law.co.uk
2024.02.19
Thank you for your review.
We cannot trace you on our system as a client nor someone that we have provided a quotation too. Perhaps you would like to reach out to the directors in order for us to investigate this further for you.