apex-law.co.uk

apex-law.co.uk Reviews

Good rating
4.2
166 reviews Verified
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Reviews (166)
Darshindex
Darshindex
2024.04.03
Fast, efficient and thorough
Reply from apex-law.co.uk 2024.04.04
Thank you for your kind review!
Mungo Elms
Mungo Elms
2024.03.29
When my friends told me of their terrible conveyancing experiences, I couldn’t understand how an industry could be so inept. That is until I instructed Ismail at apex law. Nothing about his service proved in anyway good. Each email required multiple phone calls to get a response, each phone call required several attempts to get through and often the only way to speak to his team was to be put through to another team and transferred, and when I did finally get responses to my queries they were normally unsatisfactory and hard to understand. Every time I called I was told I would get a call back and never did. Every time I was told a bit of work would be done by a certain time, it wasn’t. Often the estate agent would be told one delay and I another, and so we would have weekly check-ins to establish the next thing required for us to chase Ismail. Instruction to completion took 6 months, and this was largely due to Apex’s lack of pro activity. This was the most I have ever spent on a given service and is, without doubt, the worst level of service I have ever received
Reply from apex-law.co.uk 2024.04.04
We thank you for your review and we are sorry to hear that your experience with Apex Law was not to your expectations and whilst we take all feedback on board, we feel compelled to respond to some of the comments you have made. We can see from our file that there was frequent communication via email and telephone with Ismail and his team. The matter had title defects that needed to be rectified along with a last minute price change conducted by you, which meant your offer also had to be amended which was delayed by your lender’s processing team through no fault of Ismail, his team or this firm. All of these issues were explained to you in numerous phone calls and email correspondence and can be evidenced from the file. As for the duration of the matter, you have claimed that it took 6 months when in fact it took 4, which considering the issues that were faced and the Christmas Break in between meant the matter was dealt with well within the national averages for a leasehold transaction. We do however appreciate that you do not feel your experienced reached your expectations, and will ensure this feedback is passed onto the relevant team for consideration.
Harriet
Harriet
2024.03.16
Usmanali Butt
Usmanali Butt
2024.03.15
Anslow Autos
Anslow Autos
2024.03.15
I want to express my sincere gratitude to Phil and her team for their outstanding support and dedication in facilitating the purchase of my new home. From start to finish, they demonstrated remarkable professionalism and efficiency, ensuring every aspect of the process was meticulously handled. Their hard work and commitment truly made a difference, and I cannot thank them enough for their invaluable assistance. I highly recommend this firm to anyone seeking a seamless and stress-free experience in real estate transactions. I am immensely grateful for their efforts and look forward to working with them again in the future. Thank you once again for your exceptional service! 😊🙏
Reply from apex-law.co.uk 2024.04.04
Thank you for your kind review, we really appreciate your feedback and kind words!
Kelly Klein
Kelly Klein
2024.03.04
Phil took me on as a client half way through my sale/purchase following a bad experience with my previous solicitors. I was worried I wouldn't get a great service as a result. However, Phil (and team) has been extremely responsive, communicative, personable and empathetic - all the while remaining professional. Phil also had to deal with my first purchase falling through and spent a long time discussing things with me outside of office hours and developing a relationship as well - I really appreciated that given I was devastated at the time (albeit things happen for a reason and I've got a much nicer place now!) Phil's given good advice throughout (without obvi overstepping the mark). All in all, it's been a very pleasant experience having Apex Law handling my sale and purchase and I've been put at ease during what is a stressful situation.
Reply from apex-law.co.uk 2024.04.04
Thank you for your kind review Kelly!
Omran Karimi
Omran Karimi
2024.02.26
Very bad Firm. Specially Ismail. Very Slow , Lazy , ignorer and Busy firm . I was calling nearly everyday for about 2 weeks During the Hottest time of the deal and very near the Deadline of the Deal from Auction to Talk and discuss With ISMAIL , He was never replying his phone . He is very relaxed, he doesn’t care if the client is in emergency situation. He’s not very helpful at the time of the NEEDS . In one day, I called about 5 times to speak with Ismail. receptionist said she passed my messages to Ismail , he ll call you. When he has a chance.. He did not even return my calls. He replies the emails very slow . We had to push and remind him to reply the emails of the Bank. I have even made an attempt to complain about Ismail to the manager or Director of the firm. Receptionist advised me, that ISMAIL is one of the Director himself. No point. It was very painful I am not happy from their service, especially Ismail. Please try your best to find a better SOLICITOR to cooperate, advise and help you at the time your needs. I will never advise you to hire this firm.
Reply from apex-law.co.uk 2024.02.26
You are not a client of this firm and never have been. You are affiliated with a previous client who has already left a review. We have reported this review as a result that you are not and never have been a client of this firm and the information contained in this review has no evidence nor accuracy.
Tsveta Georgieva
Tsveta Georgieva
2024.02.21
Kasko Istvan
Kasko Istvan
2024.02.18
Time wasted no one call you back
Reply from apex-law.co.uk 2024.02.19
Thank you for your review. We cannot trace you on our system as a client nor someone that we have provided a quotation too. Perhaps you would like to reach out to the directors in order for us to investigate this further for you.
Catherine Dearlove
Catherine Dearlove
2024.02.16
Quick responses via email when updates became available..
Reply from apex-law.co.uk 2024.02.19
Thank you for your kind review
Emma Stephens
United Kingdom | 2024.02.10
Two errors in legal paperwork. In 2020, I extended my lease using Apex Law as the solicitor's firm. Unfortunately, when I went to remortage in 2021 it was found that the wording of the document Apex Law submitted to the Land Registry was wrong and had to be amended, which I had to pay half of the cost. Now I am trying to sell my flat, it has been found that Apex Law included the wrong wording in the lease document and this has jeopardised my sale. I have emailed Apex Law about the matter & received no response. I would advise people to avoid this firm.

Date of experience: 06 February, 2024
Deb King
Deb King
2024.02.09
Karen King
United Kingdom | 2024.02.01
Athia and her team at Apex Law Pontefact were outstanding, very helpful and was very easy to contact. Nothing was too much trouble and they answered all our questions. We were kept informed at every stage of the process of selling our home. Thank you
Abdullah Bandali
Abdullah Bandali
2024.01.30
Apex law is recommended by the Auction that I bought my house from. They are the worse firm I have ever dealt with. I have been emailing and calling Ismail to get update from my house paperwork during the process which is my right. He wouldn’t return not only my phone calls but my email too. Ismail bring you nightmares if you hire them and will lose a lot of money like me. Even he was asking twice the same document that I sent. He was irresponsible and don’t care people are expecting to get done their job. So, the bank called me several times that Ismail is not replying their emails. Asking me to call him and to reply the bank email. He is the worse and I wish I couldn’t meet Ismail. I highly recommend to think twice before hiring Apex Law.
Reply from apex-law.co.uk 2024.02.19
Thank you for your review. Whilst we do not agree entirely with your comments, we appreciate you taking the time to provide honest feedback on your experience.
Karen Devaney
Karen Devaney
2024.01.25
Our solicitor was very knowledgeable, thorough and helpful with queries.
Reply from apex-law.co.uk 2024.02.19
Thank you for your kind review.
David Curtis
David Curtis
2023.12.20
Prompt response to my queries and matters arising. Friendly and efficient service. Fees competitive.
Steve Forherstone
Steve Forherstone
2023.12.06
Very poor service from these guys, don’t reply back to their customers, can’t communicate with other solicitors. I’ve no idea how they have provided such a positive experience for other people. Shameful that it’s the directors who don’t seem to reply either, little hope their staff have to follow.
Andreea Negotei
Andreea Negotei
2023.11.25
Very happy with the service provided by Apex Law! Athia Fariq was very professional and helpful during the whole process! We have been kept up to date with any information and also received great advice for the future! Highly recommend!!
Leanne Baker
Leanne Baker
2023.11.13
I've bought and sold and now buying again and wouldnt go anywhere else.
Mrs EP
Mrs EP
2023.11.10
I can’t give 5 ⭐️ as my purchase is not through yet but few initial conversations with Ismail and Jane have given me very positive vibe and it makes me feel more optimistic with the process and purchase. They listen to my queries and concerns, and explain things clearly. Once all is done (fingers crossed) will definitely write another review. Thanks Ismail & Jane :)