Well, what can we say? Undoubtedly the best hotel we have ever stayed in. From the moment we arrived we felt special. Your bags are taken and you are offered a free drink of choice while they check you in. The reception staff and the bell boy (are they still called that?) were politeness personified.
After the very welcome drink, we were then taken to our room which turned out to be lovely. We have read some comments about the bathroom being in the room and it not being liked, but actually this works out brilliantly and is a clever concept. There is a door you can close dividing the bathroom and toilet (which has its own door) from the bedroom, and so actually creates a far larger bathroom than you would normally get. Trust us, it works!
The pools are lovely. The poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local restaurants, the amount of complimentary drinks they bring round every so often made this the right decision for us. However, if you like to eat in the hotel restaurants and drink a lot during the day, I would recommed the fully inclusive.
How are the staff? I can honestly say I have never met so many lovely, polite and helpful staff in all our years. Nothing is too much trouble and everything comes with a smile. We managed to lock ourselves out of the room and lose a room key, yet this was no issue, they solved it there and then. We'd like to mention in particular Miheala, who worked at the pool bar. She was wonderful, so friendly and happy. She made a real difference to our stay, nothing was too much trouble.
Breakfast buffet is superb! There was nothing we wanted for, and more than we could have dreamt of! I was partial to the salmon and caviar, my wife enjoyed the range of pastries. We both enjoyed the champagne!
As for the restuarants, we only ate in Portofino, the onsite Italian for lunch once. However, it was very nice, but cannot honestly comment much further than that.
On behalf of the whole team, we would like to express our appreciation for choosing our Iberostar hotel and for sharing your thoughtful review. It would be an honour to serve you again and we wish you all the best.
Iberostar Selection Anthelia