anthelia Reviews

anthelia Reviews

4.5

Excellent - based on 730 reviews

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Reviews (1035)
Mark
Mark
2023-04-20
10 Verified
Exceptional
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Igor
Igor
2023-04-19
9.0 Verified
Superb
Viktoriia
Viktoriia
2023-04-18
10 Verified
Exceptional
Carl
Carl
2023-04-14
10 Verified
Exceptional
Nicky
Nicky
2023-04-13
8.0 Verified
relaxing and restful ☺ safe and friendly ☹ great food and lovely staff
Reply from anthelia
Dear Nicky, We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. Please come back and see us again in the not too distant future. Best regards, Quality Manager Iberostar Selection Anthelia
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Martyn
Martyn
2023-04-08
8.0 Verified
Very good
Joe
Joe
2023-04-07
7.0 Verified
Good ☺ The staff were very friendly and helpful. Hotel facilities (pool etc) we’re really good and location was excellent also. ☹ The room was small and the food on resort could be improved.
Reply from anthelia
Dear Joe, We would like to take this opportunity to thank you for choosing our popular 5-star hotel for your holiday and for kindly sharing your experience with us. We are so pleased to receive your words of praise regarding our remarkable team here, and we trust you have taken some wonderful memories home with you. We regret, on the other hand, that we did not fully convince you of our impeccable, modern rooms and prime-quality cuisine prepared by our team of Executive Chefs. However, we welcome your critique with gratitude and will, of course, share it internally with our teams for their consideration. It would be a pleasure to serve you again at one of our hotels around the world so we can satisfy you completely, and until then, we wish you the best. Kind Regards, Quality Manager, Iberostar Selection Anthelia
Travelerpm
Travelerpm
2023-04-07
9.0 Verified
Superb
Tim
Tim
2023-04-07
10 Verified
Exceptional ☺ Outstanding!! Well, what can we say? Undoubtedly the best hotel we have ever stayed in. From the moment we arrived we felt special. Your bags are taken and you are offered a free drink of choice while they check you in. The reception staff and the bell boy (are they still called that?) were politeness personified. After the very welcome drink, we were then taken to our room which turned out to be lovely. We have read some comments about the bathroom being in the room and it not being liked, but actually this works out brilliantly and is a clever concept. There is a door you can close dividing the bathroom and toilet (which has its own door) from the bedroom, and so actually creates a far larger bathroom than you would normally get. Trust us, it works! The pools are lovely. The poolside bar is fantastic, and whilst we chose not to go fully inclusive as we like to explore local restaurants, the amount of complimentary drinks they bring round every so often made this the right decision for us. However, if you like to eat in the hotel restaurants and drink a lot during the day, I would recommed the fully inclusive. How are the staff? I can honestly say I have never met so many lovely, polite and helpful staff in all our years. Nothing is too much trouble and everything comes with a smile. We managed to lock ourselves out of the room and lose a room key, yet this was no issue, they solved it there and then. We'd like to mention in particular Miheala, who worked at the pool bar. She was wonderful, so friendly and happy. She made a real difference to our stay, nothing was too much trouble. Breakfast buffet is superb! There was nothing we wanted for, and more than we could have dreamt of! I was partial to the salmon and caviar, my wife enjoyed the range of pastries. We both enjoyed the champagne! As for the restuarants, we only ate in Portofino, the onsite Italian for lunch once. However, it was very nice, but cannot honestly comment much further than that.
Reply from anthelia
Dear Tim, On behalf of the whole team, we would like to express our appreciation for choosing our Iberostar hotel and for sharing your thoughtful review. It would be an honour to serve you again and we wish you all the best. Kindest Regards, Quality Manager Iberostar Selection Anthelia
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Julie
Julie
2023-04-04
10 Verified
☺C est la deuxième fois que nous y retournons et tout était parfait! ☹Petit bémol pour les coussins.
Reply from anthelia
Chère julie , Merci infiniment d'avoir pris le temps de nous laisser un avis suite à vos dernières vacances dans notre établissement. Nous vous remercions de nous avoir fait part de vos impressions nous permettant ainsi d'identifier et de corriger les détails que vous évoquez et qui méritent notre attention . Nous espérons avoir l'opportunité et l'honneur de vous accueillir à nouveau dans notre établissement. Cordialement, Quality Manager Iberostar Selection Anthelia
Lindsay
Lindsay
2023-04-03
10 Verified
Beautiful resort!! ☺ We flew into Tenerife the day before our cruise left. We were sad that we only had a day at this beautiful resort. We were greeted with a glass of champagne and friendly faces. We opted for a garden view but we had a partial ocean view. The facilities are gorgeous! The breakfast was one of the best we have ever been to. I loved the fresh honeycomb and the variety of choices of things to eat. The hotel is along a boardwalk and we were able to walk in both directions to restaurants and beaches. The hotel was an easy taxi ride from the airport. We took a taxi to the bus station so we could catch a bus to the port. Very easy! Thanks again for a wonder stay. We were able to use the shower room so we could shower after a long day of hanging out by the pool. This was a great bonus for us!!! ☹ That we had to leave after a day.
Reply from anthelia
Dear Lindsay, We welcome your thoughtful review with utmost gratitude and thank you for choosing Iberostar for your most recent holiday. We hope you come back to see us again, and we wish you all the best. Kind Regards, Quality Manager Iberostar Selection Anthelia
Simone
Simone
2023-04-02
9.0 Verified
☺Le personel très aimable, le buffet de qualité avec une multitude de choix et les animations. ☹Matelas un peu ferme et la baie vitrée de la chambre qui ne se fermait pas complètement.
Reply from anthelia
Chère Simone, Nous venons de partager votre chaleureux commentaire avec toute notre équipe, et avec un grand bonheur ! Nous vous remercions tous sincèrement. Nous avons bien noté vos suggestions d'amélioration, et soyez assuré que les mesures nécessaires seront étudiées afin de nous perfectionner sur ce sujet à l´avenir. Au grand plaisir de vous accueillir à nouveau, Bien cordialement, Quality Manager Iberostar Selection Anthelia
Godiv92
Godiv92
2023-03-31
8.0 Verified
Very good
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Guðmundur
Guðmundur
2023-03-31
7.0 Verified
Good ☹ Would like an option to book without breakfast
Reply from anthelia
Dear Guðmundur, We would like to thank you for sharing your review regarding your holiday at our popular five-star Iberostar Selection Anthelia hotel in Costa Adeje. We are also grateful for your constructive feedback, as it is through constant dialogue with our guests, that we can always be made aware of their particular wishes and preferences and thus ensure their well-being and satisfaction while staying at our hotel in the future. We hope, despite this, you were able to enjoy the rest of your stay, our services and facilities, prime location, impeccable swimming pools, modern rooms, professional entertainment and more. Thank you again for your valuable assessment, and we hope to see you again soon. Kind Regards, Quality Manager, Iberostar Selection Anthelia
Claude
Claude
2023-03-31
8.0 Verified
Endroit paradisiaque dans un superbe hôtel au personnel très agréable et avec des animations/spectac ☺Tout était superbe, de la nourriture aux animations ☹Point négatif: la salle de bain ouverte qui se trouve dans le hall d’entrée de la chambre. Aucune intimité et toujours de l’eau par terre.
Reply from anthelia
Cher Claude, Nous vous remercions pour votre commentaire à la suite de votre séjour dans notre hôtel Iberostar. Nous ne manquerons pas de partager avec notre équipe les points positifs que vous avez appréciés, et les remarques que vous nous indiquez. Nous vous remercions à nouveau et vous adressons nos meilleures salutations. Cordialement, Quality Manager Iberostar Selection Anthelia
Susie
Susie
2023-03-29
10 Verified
Exceptional
Gundars
Gundars
2023-03-29
10 Verified
Excellent ☺ Like everything.Like everything.Like everything.
Reply from anthelia
Dear Gundars, It is an honour to receive positive feedback like yours from our valued guests. We hope you will reward us with another visit in the not too distant future, and until then, we wish you the best. Kind Regards, Quality Manager, Iberostar Selection Anthelia
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Cpatherine
Cpatherine
2023-03-26
10 Verified
☺Tout ☹Rien
Reply from anthelia
Chère Catherine, Nous sommes ravis de lire votre excellente appréciation suite à votre séjour dans notre hôtel Iberostar où vous avez passé d'excellents moments de détente. Nous espérons vous recevoir à nouveau. Sincèrement à vous, Quality Manager Iberostar Selection Anthelia
Kay
Kay
2023-03-26
10 Verified
Great hotel I’ll definitely be going again ☺ relaxing pool areas. restaurants are good. rooms are big, clean and comfortable. staff are friendly and polite. ☹ nothing
Reply from anthelia
Dear Kay, It is a pleasure to receive your complimentary feedback about your recent holiday at our Iberostar hotel. We hope to serve you again in the future so we can repeat or surpass this experience at any of our hotels worldwide. Until then, we wish you the best and thank you for your review. Kind Regards, Quality Manager Iberostar Selection Anthelia
Laura
Laura
2023-03-25
10 Verified
Exceptional