andersontravel.co.uk Reviews

Dear Yvonne Thank you for taking the time to leave us a kind review. We're glad we were able to offer you a good service and experience. Kind regards Anderson Travel Team

Dear Dave Thank you for leaving us feedback! We would like to assure you that at Anderson Travel we have zero tolerance for rude and aggressive behaviour. Before the start of a journey, we check the coaches to ensure the mic and other relevant amenities are working properly. We believe this might’ve been a technical issue which our transport team can fix. We greatly apologise for the inconvenience this caused during your trip. A 35-seater was sent for your group as you mentioned from your experience your group tend to pack light, generally medium case, and hand luggage. Our drivers undergo training and know to be helpful and professional. Our team will speak to the driver in question to understand better what transpired and to ensure this does not happen again. Kind regards Anderson Travel Team

Dear Dino, Thank you for your review.  We understand the inconvenience the unforeseen traffic caused to your tour with us. Unfortunately, due to legislation, driver and passenger safety, our drivers have a limit by which they must stop if reached after a period of driving. This is the same across the coaching industry. Sadly the road closures on the M4 were the cause of this. Once the driver informed the operations team ahead of time, we eventually found an emergency driver which was a difficult task due to the incident happening on a Sunday night. Both the operations and tours out-of-hours line were available at the time. The team were providing updates and assurance, as well as the driver who could only update you when the replacement driver was confirmed. We hope you can understand the situation which the team were on hand to deal with. We sincerely apologise for the stress this may have caused to your tour. Kind Regards, Anderson Travel & Tours Team

Dear Fitz, Thank you for your review and bringing this to our attention. Our transport team will check the CCTV camera and establish exactly what took place on Monday 10th of June at the time you stated. We will like to assure you that we take road safety seriously and the driver in question will be spoken to once we have analysed the CCTV footage. We will then take appropriate action accordingly. We sincerely apologies for the distress this caused you. Kind Regards, Anderson Travel Team.

Dear Mike Thank you for your review and for describing what seems to have been an unpleasant experience with the driver in question.  We are sorry for the inconvenience and frustration this caused at the time. In accordance with the information you have provided, we will investigate the incident and act accordingly. To prevent future reoccurrences such as this, we utilise our coach tracker software and CCTV in line with complaints to better the standards of our drivers on the road. Once again, we apologise for the frustration this caused you and others. Kind Regards, Anderson Travel Team

Dear Akleemma Thank you for leaving us a 5* review. Kind regards Anderson Travel Team

Dear Emma Thank you for the positive feedback. We're glad you enjoyed your tour with us and that our guide Eva did an excellent job. We hope you can tour with us again in the future! Kind regards Anderson Tours Team

Dear Konstantina We're glad to hear you enjoyed the Dover and Canterbury tour with us and our team. We hope you can tour with us again in the future on a different tour! Kind regards Anderson Travel & Tours Team

Dear Nick Thank you for taking the time to leave us a kind review. We're glad we were able to offer our assistance. Kind regards Anderson Travel Team

Dear Miranda Thank you, we appreciate you taking the time to share the positive experience you had with our coach and driver Saleban. We hope in the near future, we can again be the coach company to help you with your travel needs. Kind Regards, Anderson Travel Team

Dear Soumyadeep, Thank you for leaving us a great review. Anderson Travel Team, Kind Regards

Dear Roy, Thank you for leaving us a review. We are sorry for the inconvenience this caused you on the coach whilst travelling with us. All our coaches have air conditioning, which is a basic but important practice when ensuring our passengers have a comfortable experience. Checks are frequently made, including before the travel assignment. Therefore, there may have been a technical issue. However, in most cases, the air conditioning is indeed on. Two scenarios often happen. Passengers requests are not known to the driver or the air conditioning was satisfactory for some passengers only. We want to apologies for any discomfort you experienced during your travel with us. Thank you for the feedback. Our drivers are taking extra consideration for passengers regarding air conditioning.  Kindest Regards, Anderson Travel Team.

Dear JP, Thank you, and we appreciate your review on the work of our driver David and your experience of our coach. There are, at times, challenges navigating around Central London well despite traffic, closures, etc. We are happy you had a wonderful experience with us.  Kindest Regards Anderson Travel Team

Dear Gareth, Thank you for your feedback and bringing this to our attention. Our transport team checked the CCTV camera and established exactly what took place on the date in question. They spoke to the driver and reminded them of the standards that must be met when on the road. We will like to assure you that we take road safety seriously and we apologise for the inconvenience this caused during your travel. Kind Regards, Anderson Travel Team.

Dear J B Thank you for leaving us feedback! On the morning in question there were tube strikes in London which resulted in heavy traffic. This affected not just our drivers but all road users. As usual, our operations team were tracking the vehicles, and the drivers tried their best to find alternative routes so they could get to you. We understand everyone was distressed on this morning however the tour managers offered you extra time so you could spend ample time touring the English countryside. We sincerely apologise for the experience you had. Unfortunately issues such as strikes or heavy road traffic are out of our hands. Kind regards Anderson Travel Team

Dear Team at Ak Waste Limited, Thank you for your review! Anderson Travel Team Kind Regards

Dear Krzysztof, Thank you for your feedback and bringing this to our attention. Our transport team conducted an investigation and cautioned the driver in question. Your details were passed onto the transport team and we hope this matter was resolved. We apologise for the inconvenience this caused during your travel. Kind Regards, Anderson Travel Team.

Dear Maria We’re grateful for your feedback as this helps us to ensure we eliminate illegal behaviour on the road. We can assure you that the driver in question no longer works for Anderson travel. Our passengers’ safety is of paramount importance and anyone who jeopardises that cannot work for us. We often train all drivers and expect them to be vigilant and ensure a smooth journey for the passengers they carry. We apologise for the distress this caused you. Kind regards Anderson Travel Team

Dear Gil. Thank you for taking the time to leave a great review of your experience with us. Glad you found our driver’s professional. We hope you can travel with us again in the future. Kind Regards Anderson Travel