America's Best Reviews

I went there to get glasses and when they came back I could tell they were not correct. The older lady argued with me and said I just needed to wear them that I would get used to them. I went back a week later and they discovered they were not right. Supposedly sent them off, but they were still the same. Got my money back and went to Eyemart Express and got my glasses in an hour and they are perfect.

In previous years I purchased glasses & contacts from the America’s Best location on Wilmington pike and always received excellent customer service. However, I recently purchased no-line bifocals from the America’s Best location on rte 725 near the Dayton Mall. My first encounter was with Roberta, she was very courteous and professional and assisted me with my purchase. My experience went from excellent to terrible when I came in to pick my glasses up. I noticed that my vision was blurry when looking through the bottom of the bifocals designated for reading closeup. I informed a girl named Sam. She kept telling me to read the card and that it will take two weeks to adjust to bifocals. I kept telling her I was looking through the glasses in the proper location for reading close up but the vision was blurry. I had to take the glasses off to see clearly up close. I told her that the prescription in the bottom of the bifocals for up close and reading was incorrect. She responded that “if I had gotten my exam from America’s Best, I wouldn’t be having this problem.” I told her that I got my exam done by an ophthalmologist because, in general, they are more skilled than optometrists. She responded “they are not more skilled they just do different things.” I wanted to inform her that it takes approx. 8 years to become an Optometrist Vs about 12 years to become an Ophthalmologist but I didn’t think she would grasp the correlation. Finally, Jim ** comes over and heightened the level of ignorance by telling me that, "it was normal not to be able to see as clearly with the bifocals on as you can with your own eyes." I responded that, "I was never told that and it doesn’t make sense." That negates the purpose of bifocals. I left the office wearing the glasses but I had to take them off because it was obvious that the prescription for close up viewing was incorrect. I came back the next day to return the glasses. Sam, approached me and I told her that I want to return the glasses because the lenses don’t have the correct prescription. She replied, “That hasn’t been determined.” I told her, “I have determined that the prescription in the glasses is incorrect.” Jim came to assist me after his break was over. I started taking the glasses out of the case to return them and Jim says, “You can just leave them in the case.” I told him that this case belongs to me. I put these bifocals in an old case that I got with a previous purchase of glasses from America’s Best because Sam didn’t bother giving me a case for the bifocals yesterday.” He didn’t offer an apology for the glasses not working out or for the shoddy customer service rendered by Sam as well as himself. Needless to say, I will not be returning to this particular location. This incident is a poor reflection on America’s Best as a whole.

They will not go to their own warranty. I was literally told this my a corporation rep. We got my daughter a pair of glasses there 3 months ago. Well unbeknownst to us, they stripped the screw hole out where the ear piece connects to the frame, when they were putting her lenses in. The screw randomly popped out causing the ear piece to fall off. My daughter has very thick, curly hair and a chubby face, so the glasses didn’t fall off because they were stuck in her hair and on her face. So we had no idea that ear piece fell off until she took her glasses off and seen it was gone. So of course we have no idea where the ear piece fell off at. We went back to the store. They saw that the screw hole was stripped out and even said it probably happened when the lenses were being put in and the screw was tightened. Their store, website, and automated system all say the frames come with a 1 year manufacturer warranty. Clearly them stripping the screw hole when they put the lenses is falls under manufacturer warranty. But they refused to honor it. I called corporate and talked to them and they said that yes they do have a one year manufacturing warranty but in order for them to go to it they would have to pull all of that specific frame from stock and claim them all as defective in order to call it a manufacturer defect. And they aren’t going to do that so they will treat it as wear and tear even though they were the ones that tore them. So their only solution is I can just simply hand them over another $80 for another frame and hope it lasts more than 3 months. I’m filing fraud with my vision insurance company because America’s Best broke the frame by stripping the hole, then dispensed them knowing they were now damaged by them, and then refused to replace what they broke.

I assumed that would be the same service I got when it was Discount Glasses. I was wrong. I paid for expedited shipping and the site says it should’ve shipped on a specific date. However, several days after that date, it still hasn’t shipped. I have tried calling several times only to not get an answer and after waiting 30 minutes get sent to voicemail. They haven’t called back even after leaving voicemails and emails for multiple days. I ended up going with another place.

I went to get a pair of glasses at the South Austin location. I worked with store asst manager Lisa who was kind, knowledgeable and precise in what was available. She helped me without an appt. and the store was very busy.

I ordered contacts on 6/14 and was originally told I would have my order in a week. It has now been almost a month and still no contacts and all I get is an email regretting to inform me that my contacts are on back order. This is ridiculous!!!!

I am amazed by some of the people working for this place of business. Last June I purchased two identical pairs of glasses from America’s Best Contacts & Eyeglasses. Had my exam and asked for contacts as well. What the heck was I thinking? The day I picked up my glasses I commented that the transitioning portion wasn't working. I stepped outside while the representative stood at the doorway as I tried them on. She stated she could fix the issue and took my glasses. I sat down for a about 20 minutes, and she was back with my fixed glasses. I took both pairs and left. Today 7/3/2024, I called the Dale Mabry location here in Tampa and spoke to Victoria. One thing should be known, if you chew your gum like a cow, we can hear you even when we do not want to. After hearing her chew and rabble through what they couldn’t do for me. I requested a manager to call me which she did 25 minutes later. Manager Yaneisy called and stated they would fix one of my glasses since the warranty for the other pair expired on 6/10/2024. I picked up both pairs of glasses last year in June, but the manager argued and stated no you picked up the second pair in November. That does not make one bit of sense to me. I picked up my contacts in November. I literally was handed a box of contacts by the representative and told "have a great day"! She wasn't concerned if my contacts fit or not and promptly ignored me. I asked if I could try them on inside the store which I was told I could try them on in the bathroom. Both pair of glasses have issues with them. One of the glasses has a line going thru my left eyeball and discoloration at the tops of both glasses where the antifog is supposed to work but doesn't. I paid almost $800 for both pairs yet can't get anything fixed. This was my first experience, nor will I be returning here. Most people I speak to say the same thing about America’s Best Contacts & Eyeglasses "nothing but a bunch of crooks", well from where I am sitting, I unfortunately, must agree.

This is the worst experience I ever had when buying eyeglasses. First and foremost, the doctor didn’t put the prescription in Properly. They made some glasses that I could not see anything out of. When cleaning the glasses with the towel that they give you the glasses will not become properly clean. I am so disappointed with America’s Best. I will never return there again. The glasses were a waste of money. Please be advised.

I had an appointment at 10:30 so I waited and waited and I could hear the doctor talking with someone like it was sort of training… So after waiting 2 more ladies with appointments came in then I asked how long would it be because I had to work. They told me if I couldn’t wait I could reschedule so I left and went somewhere else. This was at the North Olmsted location.

The staff don't explain the difference progressive eyeglass (distortion) and what to expect, All they do is sell prescription glass and can't do that right. Customer service is the worst (not helpful in any way). They do not help you fix your complaint or problem with glasses just purchase for $325. But good at overcharging. 100% don't go here for glasses big mistake. (2 pairs of glasses one for reading and one for distance with eye exam) my first pair of prescription eye glasses a total nightmare, I thought it would be a great to have my first prescription glasses, be left here dejected and disappointed, frustrated. Don't ever go to American Best!!!!