American Freight Reviews

Average rating

2.9 | 893 reviews

Verified Company

American Freight

www.americanfreight.com Visit this website

Reviews

2.9

| 893 total

5 stars

208 pcs

4 stars

105 pcs

3 stars

130 pcs

2 stars

88 pcs

1 star

280 pcs

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27 pcs

546 pcs

47 pcs

191 pcs

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Sales Representative 2025.01.14

Glad they closed all of their stores What is the best part of working at the company?You can do whatever you want whenever you want. No leadership. No accountability. No consequences. What is the most stressful part about working at the company?Never knowing when the higher ups are going to take care of customer service complaints which keeps you from making moneyWhat is the work environment and culture like at the company?No one shows up on time. People smoke and drink on the job. Sleep on the job. Walk all over management What is a typical day like for you at the company?Open the store. Greet customers and help make selections.

Operations Manager/Sales Associate 2025.01.10

Enjoyed working with customers What is the best part of working at the company?sales and orking with customersWhat is the most stressful part about working at the company?low wagespromises made never keptWhat is the work environment and culture like at the company?Great store level managerflexible hoursWhat is a typical day like for you at the company?Greeting customers and making friends

Sales Associate 2024.12.26

Not a bad place to work at I got lucky and had good management. The bad thing is that I was the only salesman there so all the responsiblity fell onto me. Overall it was a great place to work as a college student due to the amount of free time I had.

Sales Associate 2024.12.15

My experience working in this company was extremely good In the company I archive all my goals as a Sales Associate. I learned alot in this company. We always make the customer feel has a family.We work has a team player Pros: No Cons: 30min lunch

District Manager 2024.12.10

bankruptcy This was a great place to work, however filed bankruptcy and closing all the stores. Just like everyone other company there was some greedy people up above that hurt everyone else.

Ace G 2024.12.08

They are a scam. The recliner that was delivered "new" wasn't even close to what was on the floor. It was totally unusable. I can't get an exchange as all sales are final, but I have a reasonable right to expect a new recliner will st least match the quality that is on their store room floor. I'm disabled and am out the money because of unethical practices. 0 stars.

Barbara T 2024.12.07

We ordered a loveseat and 2 recliners from here. We paid in full the day we ordered. Was told 2 to 3 weeks for it to come in. Heard nothing by end of 3 weeks. I stopped in at the 1 month **** and they couldn't tell me where my furniture was. Waited 2 more weeks, still nothing. We got a call on a Thursday night that it was in. Went 2 days later to pick it up and was told its not here. Manager said he had no idea who called us. Asked for a refund. They said corporate would send us our refund by the end of the week. Never came. We have been calling corporate asking where our refund is. Keep getting the run around. First it was oh it wasn't ****ed as a priority. Then we will have it to you by the end of the week. Then it was everything is behind because of the holiday. Now it's we sent that out on Nov. 14. In what world does it take 3 and a half weeks for it to get to me. I will be calling every single day until they give me my money back. DO NOT BUY ANYTHING FROM THIS COMPANY.

VRonica H 2024.12.06

I purchased a couch and live seat in February 2024, both couch and love seat has broken. Ive tried doing a claim and have been told by corporate theres nothing that they can do due to the bankruptcy. The manufacturer is so upset with the company that they are not willing to help the customers. Insurance ********************** has denied the claim due to it being in the manufacture warranty. Basically, in order to receive help I would have to take legal action.

Sushi factory 2024.12.04

Good company but cheap What is the best part of working at the company?Co workers are respected each other great customers service friendly people What is the most stressful part about working at the company?Didn’t pay me enough for my job What is the work environment and culture like at the company?We take pride of each other’s What is a typical day like for you at the company?Always Gucci there was no matter what

ML M 2024.12.01

PURCHASED A GE FRENCH DOOR REFRIGERATOR MODEL#GFE26JYMFS AND GE DRYER. REFRIGERATOR DOES NOT COME ON UPON FURTHER INSPECTION CORD HAS EXPOSED COPPER WIRES WHICH IS A FIRE HAZARD AND HEALTH HAZARD TO ALL MEMBERS OF MY HOUSEHOLD, WE ARE ALL DISABLED AND MY HUSBAND AND I ARE OVER 65 AND MY ONE SON IS SEVERLY DISABLED!!! AMERICAN FREIGHT PUT OUR LIVES IN DANGER COULD CAUSE A HOUSE FIRE PUTTING OUR NEIGHBORS IN DANGER TO!! I REACHED OUT AND SPOKE TO MANAGER ******** AND HE EMPHATICALLY STATED THEY WOULD NOT REPLACE THIS MERCHANDISE EVEN THOUGHT IT IS DEFECTIVE AS A FIRE HAZARDOUS!! WHAT A **** SELLING DECEPTIVE MERCHANDISE PUTTING THE DISABLED AND ELDERLY AT RISK!!! THEY CAN GET ALL THEIR DEFECTIVE MERCHANDISE BACK!! NEVER AGAIN WILL I TRUST UNSCRUPULOUS BUSINESSES, THIS DOES NOT REPRESENT AMERICAN QUALITY!!!

Terry T 2024.11.21

Do not make any type of purchase from this company. I purchased a living room suite in February. Well theres something wrong with one end of the couch like spring messed up or something theres a lump in it. So I stopped in and *** Ave me a copy of the contract, told me to go to American Freight website and file warranty claim so I did. It says doesnt recognize contract. So I called and after a little while the *** tells me its manufacturer warranty. Ok I understand. Its a company called Singapore Furniture company. Been calling and of course cant get ahold of anyone. So imagine that your company sells me a product that you dont back. You leave me hanging with a busted couch and Im out the money because the product you sold from your store you will not take care of. A paying customer.

Analyst 2024.11.18

Good times and bad Unfortunately the company is liquidating. What started as a growing company with a lot going for it, lost momentum the last four or five years. Sad.

Meredith L 2024.11.16

I am going to put 1 stars for now. The gentleman we were dealing with before we purchased this set was amazing. The gentleman we purchased with was only trying to make a sale plus Not only that but outside smoking weed right in front of the entrance door and couldnt get his answers correctly. Nothing against weed but do that in your personal time. So them two men should not even receive a star. If AMERICAN FREIGHT will fix the issue then I will redo my review. I purchased a $2500 Reclining Couch, Reclining loveseat and the matching recliner not even 2 weeks ago here in ******************. My issue is I want to return all of it and purchase something else. I dont want my money back just want them to trade it out. Reason being is once we put it all togather the foot recliner on almost ever seat will not go done. Noticed the slide on end piece are loose. One of the arm rest does not have wooden support like all the other ones. I did not purchase their warranty because I knew they would not fix things that the warranty stated it was but there has to be some kind of return policy or something considering I bought it 2 weeks ago. The first time I purchased a couch set from them back in 2021 was great but this is unacceptable. I would appreciate if someone would get ahold of me to have this matter corrected.

Patricia W 2024.11.14

Do not; I repeat,do not buy any large appliance!!! The delivery guy didnt know what he was doing!!! Cant use my water dispenser; I leaks in front of door!! Fighting to get someone to come out and making this right

Store Manager 2024.11.12

Productive place to work Easy place to work, small enough to start managerial training.Easy access to the corporate office. Upper management are bru approachable and respond to employees request ASAP.

receive merchandise 2024.11.09

the company went bankrupt Fue una experiencia aquí bueno ! Mientras hubo trabajo se trabajó bien

Mover/Helper 2024.11.09

Overall Great Place To Work With Good Pay Great Job Great Guys Basically a Family Always a Good Day Never Know What You’ll See And Who You’ll Help But Overall Great Work Place Great Teamwork And Great Furniture 5 Stars From Me Pros: Great Furniture Great Deals Good Money Cons: None

Lenny L. 2024.11.08

I'm a 100% disappointed in American Freight!!! My original refrigerator started leaking and slowly started losing it's cool Went to A.F. To get a GE (Which is a great appliance brand) only to find out 2 weeks later that the "Brand New" refrigerator compressor was switched out for a China made underpowered one (according to the GE repair man). Although I'm covered with the GE warranty parts and service "Thank you GE" I'm still without a freezer for a week. The job itself is estimated to take 2-3 hours. So buyer beware you might be getting a nice Shell of an appliance that doesn't work or has replaced parts that are not original to the brand you depend on. I'm not going to blame my salesperson Dalila since I'm not sure if she was aware of the parts replaced. But American freight needs to have more of a consideration to their customers and value a consumers needs that they fell short to deliver with me.

Sell Associate 2024.11.07

Eyeopen experience, Unappreciated What is the best part of working at the company?This company will still free laber from there employees with out paying themWhat is the most stressful part about working at the company?The lack of help from hire up management What is the work environment and culture like at the company?Awesome, until hire manager comes around What is a typical day like for you at the company?Greeting each customer and try to make a sale

Store Manager 2024.11.05

Working for this company was fun and exciting at first then it got stressful. It's a alright company to work for but they could do way more for their employees they have long and stressful hours at times.They wanted us to pay for uniform and the way they treat manager is unfair. A reg sales rep could make more than the store manager. The manager were the ones keeping everything thing in tact. Pros: You can get promoted Cons: Long hours very stressful.

About American Freight

American Freight Furniture and Mattress has 160+ discount furniture stores across 30+ states, providing affordable furniture to the public. Since 1994, we've sourced furniture directly from manufacturers through various means like unclaimed freight, overruns, closeouts, special buyouts, and cancelled orders. This allows us to offer the lowest furniture prices.

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