American Airlines Reviews

American Airlines Charlotte, NC gave away our seats while we were in line to board costing us thousands of dollars for hotels, rental cars and flight fees we had already paid. I WOULD NEVER RECOMMEND FLYING AMERICAN!

Thank you for delaying my flight both ways. The way back had to spend the night at the airport on wonderful airport chairs with a 6-year-old child. The nasty attitude from the representatives was great too. I understand that it’s all my fault that you guys suck. The best part about it that I paid for 1st class, so I guess that was the best that could be delivered for the money paid.

I write this review because I am in the service industry (owner of a catering company), so I know it's important to hear the good! My husband and I traveled from Boston to Aspen on 7/13 via American. We had to drop a car in Central Parking for our son who was coming in from Denver the following day. Unfortunately, although we are seasoned travelers, we underestimated the time to check our bag, and missed the 40 minute deadline. What to do? Rick, at the Special Service Desk for AAdvantage members told us we could leave the bag in our car and get on the flight, or miss it. (On no!) Then, quickly, I might add, he looked to see if there were any other flights, and lo and behold, there was one, an hour later. He told us it was rare that there was room on this flight, but many of the 4th of July travelers had filled up the flights the week before. We were SO GRATEFUL for his efforts. He was very polite and made this happen, so that we were able to have a cup of coffee and wait just an hour for the next flight. Awesome customer service! Also, the team at security and at the gate were professional and nice. We found this for all of our AA Flights. Terminal B at Logan has been renovated and has that nice, brand new feeling with lots of plugs to charge our devices, Boston memorabilia, and plenty of bathrooms and places to get food. I would also like to commend Rita the flight attendant on our flight from Denver to Aspen. I know her primary role is our safety, but I'm telling you, her flight safety instructions were a great theatrical performance, so much so that we actually listened. I told her so, and she told us she was in banking before this position, and was obviously more invested in this job! She was grateful for the feedback. Both of our flights were quite smooth, even though the pilots said there would be bumps. I was really surprised when we landed in Aspen which can be tricky as you have to go down into a valley. Two things to note on our way home from Aspen to Dallas on July 18th: Another flight attendant, with beautiful long blond hair, was wearing some pretty sparkly jewelry. I remarked upon it and she said she hardly wears any at home. She said, "We have to look good!" (on the job). I loved her personal pride in her appearance and also how nice she was to us. In addition, when we got off our flight from Aspen to Dallas, there was a wheelchair attendant just waiting there for anyone who needed help. We needed it! My 88 year old Dad is compromised with walking and we had a tight connection to Boston. This man was so nice, taking Dad up and down elevators and on to the Sky Train, and through the terminal to the gate, where he was the first to board! We couldn't have made our connection without him! We are so grateful! Honestly, we couldn't have had a better experience. As long time AAdvantage members, we are happy to see American is providing great service! Timothy and Christiane **