www.alliantcreditunion.org

Alliant Credit Union Reviews

Poor rating
1.4
106 reviews Verified
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Reviews ( 62 ) 1.4

John N
John N
2023.10.27
Dishonest practices- Applied for HELOC and put "Home Improvements" as reason for taking out loan. Initially approved for $90,000. Jumped through every document hoop they required, setup checking/savings account (there's a fee), funded those accounts, and ordered appraisal (at outrageous price of $650.00. side note: I knew the appraiser and he doesn't get near that much- so pure profit for the bank). After appraisal I'm told they will not fund HELOC with house under construction even though that's why I applied. Delayed my project for a month and cost me $650 for a worthless appraisal. Do not do business with an institution that makes up the rules during the process! I'll never do anything with them again.   
William Q
William Q
2023.10.25
Went through Alliant's loan application process for a used car from a local dealership. Alliant initially extended a loan offer. Reasonable APR. Gave them all the necessary and highly sensitive information during the application process. Put money down at the dealership to reserve the car (non-refundable). Submitted the bill of sale which was the last document required to complete the application process. Next business day they tell me this dealership is not approved as they are a non-Franchised dealership and then denied my application at the 11th hour. Funnily enough a family member (who referred me to Alliant) also filled out a loan application for a different car at the same dealership and had no problem getting final approval. We both asked for the same loan amount and length and got the same APR. Difference being that my family member is an "Alliant member" (i.e. they've gotten a loan before through them) and extended this exception to them. The process was ultimately a waste of time and their business practice discriminatory. They pulled my credit unnecessarily. I should be able to get a loan no problem through another lender, but in the event I couldn't, I would be out the amount I put down to reserve the car. This was a very frustrating and confusing process with poor customer service. Also their website is extremely buggy. Do not have any kind words to say about Alliant.
Marcilla H
Marcilla H
2023.08.30
Terrible **************** ever this place should not even exist. You get hung up on you get mocked . Would not recommend
Paige S
Paige S
2023.07.28
Worst bank to ever deal with!! You can never get ahold of anyone.
Kathryn M
Kathryn M
2023.07.11
The very worst bank I have ever dealt with. Tried to make a payment to them today and after 25 minutes on the phone and talking with a supervisor, whom I was told wasn't available until morning, I still wasn't able to make payment. Why? I couldn't be properly verified. They got my full name, address, social security,phone number, mothers maiden name. I asked what was the reason I couldn't be verified, asked 3 times, and then told them I needed a specific reason why. THE ANSWER? NOT ENOUGH INFO. I will be taking my business else where. BEWARE- Look elsewhere for your loan
Johnny R
Johnny R
2023.07.06
Terrible bankcustomer service is a joke extremely rude, hold times for deposits is ridiculously long. Dont stress yourself out , go to real bank.
Jaqkeyia E
Jaqkeyia E
2023.07.05
Takes a week for deposited checks. Very inconvenient per we need our money right away. You should go to another credit union to cash your checks.