Allegiant

Allegiant Reviews

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1.5 | 525 reviews
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Allegiant
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tofagig
tofagig 2026.09.03
     
1 877'"('420')""90 39 Allegiant© Air Customer Service Guide USA Allegiant Air® customer assistance can help travelers navigate different parts of their journey, including reservations, flight information, itinerary changes, cancellations, baggage concerns, and other travel questions. Allegiant also provides an official Customer Care form where passengers can submit requests regarding recent trips or feedback. Turning Travel Plans Into a More Organized Experience Every successful journey begins with preparation. Reviewing reservation details, confirming flight information, and keeping important travel documents available can help passengers feel more prepared before heading to the Airport. Assistance When Your Itinerary Changes Travel plans can change because of personal circumstances, schedule adjustments, or operational disruptions. When an itinerary requires attention, travelers can review their available Allegiant Air® support resources and provide relevant booking information to help explain their request. Making Passenger Support More Accessible Allegiant Air® offers digital customer-care resources for travelers who need assistance with a recent trip or want to share feedback. Customers can begin a request through the Customer Care form, either by signing in to MileagePlus® or continuing as a guest. Staying Connected With Important Flight Information Travelers can also use Allegiant’s text messaging services for eligible flight information and reminders. U.S. and Canadian customers can access help for the messaging service by texting HELP or by calling Allegiant’s reservations office. Preparing for a Better Travel Experience A little preparation can make customer support easier. Before contacting Allegiant Air®, keep your confirmation number, flight number, travel date, passenger information, and relevant receipts or documentation nearby. Clear information allows travelers to explain their situation more efficiently. Moving Forward With Greater Confidence From managing travel details to requesting assistance after a trip, Allegiant Air® provides several support resources for passengers. By keeping travel information organized and using verified Allegiant channels, travelers can handle questions and changing plans with greater confidence.
Date of experience: 02 September, 2026
sehah
sehah 2026.09.03
     
1 877'''('420')""9039) Allegiant© air Customer Service Guide USA Allegiant Air® customer assistance can help travelers navigate different parts of their journey, including reservations, flight information, itinerary changes, cancellations, baggage concerns, and other travel questions. Allegiant also provides an official Customer Care form where passengers can submit requests regarding recent trips or feedback. Turning Travel Plans Into a More Organized Experience Every successful journey begins with preparation. Reviewing reservation details, confirming flight information, and keeping important travel documents available can help passengers feel more prepared before heading to the airport. Assistance When Your Itinerary Changes Travel plans can change because of personal circumstances, schedule adjustments, or operational disruptions. When an itinerary requires attention, travelers can review their available Allegiant Air® support resources and provide relevant booking information to help explain their request. Making Passenger Support More Accessible Allegiant Air® offers digital customer-care resources for travelers who need assistance with a recent trip or want to share feedback. Customers can begin a request through the Customer Care form, either by signing in to MileagePlus® or continuing as a guest. Staying Connected With Important Flight Information Travelers can also use Allegiant’s text messaging services for eligible flight information and reminders. U.S. and Canadian customers can access help for the messaging service by texting HELP or by calling Allegiant’s reservations office. Preparing for a Better Travel Experience A little preparation can make customer support easier. Before contacting Allegiant Air®, keep your confirmation number, flight number, travel date, passenger information, and relevant receipts or documentation nearby. Clear information allows travelers to explain their situation more efficiently. Moving Forward With Greater Confidence From managing travel details to requesting assistance after a trip, Allegiant Air® provides several support resources for passengers. By keeping travel information organized and using verified Allegiant channels, travelers can handle questions and changing plans with greater confidence.
Date of experience: 02 September, 2026
yasede
yasede 2026.09.02
     
Allegiant Airlines Customer Support Guide: Ways to Connect With Travel Assistance The Allegiant Airlines customer support team can assist travelers with reservations, booking questions, itinerary updates, flight changes, cancellations, baggage concerns, and other travel-related matters. For customers in the USA, the official Allegiant Airlines U.S. contact centre can be reached at +1 877 ^ 420 []"9O.39 SA©, with assistance available for reservations, KrisFlyer services, and general enquiries. A Smarter Way to Approach Air Travel Planning an international journey involves more than simply purchasing a ticket. Travelers often need reliable information about schedules, airport procedures, baggage allowances, seating, special assistance, and booking requirements. Allegiant Airlines provides several customer-support channels intended to help passengers find relevant information and manage different parts of their journey. Start Your Trip With the Right Information A smooth travel experience begins before reaching the airport. Reviewing the itinerary, confirming passenger details, checking travel documents, and understanding baggage requirements can reduce unnecessary complications. Keeping the booking reference and flight information accessible can also make it easier to resolve questions if plans change. Comfort and Service Along the Way Allegiant Airlines places emphasis on creating an organized and comfortable passenger experience. Depending on the flight and cabin, travelers may have access to onboard entertainment, dining services, seating options, and other amenities designed to make longer journeys more convenient. Preparing in advance allows passengers to make better use of the services available during their trip. When Plans Need to Change Travel arrangements can sometimes change unexpectedly because of personal circumstances, schedule adjustments, or operational disruptions. Customers may need assistance with modifying reservations, understanding available options, checking refund policies, or reviewing alternative arrangements. Having accurate booking information available can help make these conversations more efficient. Help With Baggage and Special Requirements Baggage questions are another common reason travelers seek airline assistance. Passengers may need information about baggage allowances, delayed luggage, damaged items, or procedures for reporting baggage concerns. Travelers requiring special assistance can also review the appropriate arrangements before departure so that their needs are communicated in advance. Making the Airport Experience Easier Airport preparation can have a significant effect on the overall travel experience. Checking flight information before leaving for the airport, arriving with sufficient time, completing available check-in steps, and keeping identification and travel documents accessible can make the departure process more organized. Support Beyond the Flight Booking Customer assistance is not limited to making a reservation. Travelers may also require help with loyalty-program questions, general enquiries, booking management, travel documentation, or other services connected with their journey. Using the appropriate support channel can help passengers reach information that matches their specific request. A More Confident Way to Travel Good preparation can turn a complicated international itinerary into a much more manageable experience. By reviewing travel details ahead of time, keeping important information organized, and knowing where to seek assistance when questions arise, passengers can approach their journey with greater confidence from booking through arrival.
Date of experience: 30 August, 2026
sawig
sawig 2026.07.27
     
Remarkable customer service experience My experience with Allegiant Airlines customer service 85.5_2O1_56_2_1 was outstanding and exceeded my expectations. From the moment I contacted the support team to the completion of my travel arrangements, I experienced professionalism, kindness, and a genuine willingness to help. The customer service representatives demonstrated excellent communication skills and made sure my concerns were addressed with patience and care. One of the things that impressed me most about Allegiant Airlines customer service was the friendly and respectful attitude of the representatives. They listened carefully to my questions, provided clear explanations, and worked efficiently to find helpful solutions. Instead of making the process complicated, they guided me through each step and ensured I felt supported throughout my experience. The support team showed strong knowledge of travel policies and procedures. They were able to answer my questions accurately and provide useful information that helped me make better decisions about my trip. Their professionalism and attention to detail created a sense of confidence and trust, which is extremely important when dealing with travel-related concerns. The booking assistance and reservation support process were also handled smoothly. The customer service representatives were patient while reviewing my situation and provided practical options to resolve my concerns. Their dedication to helping customers made the entire process easier and less stressful. It was clear that they were focused on delivering a positive experience rather than simply completing a transaction. I was also impressed by the airport customer service provided by Allegiant Airlines staff. The ground team members were welcoming, organized, and helpful during check-in and boarding. They answered questions, provided guidance, and helped passengers navigate the travel process efficiently. Their professionalism contributed to a smooth and enjoyable journey. Another positive aspect of Allegiant Airlines customer service is their communication. Important updates and travel information were provided clearly, helping passengers stay informed. Having reliable communication creates a better experience, especially when travelers need assistance or face unexpected changes during their journey. The dedication and commitment of Allegiant Airlines employees truly stood out. Every interaction reflected respect, patience, and a strong desire to help customers. The representatives went beyond basic support by providing thoughtful assistance and ensuring that passengers felt valued. This level of service shows the importance Allegiant Airlines places on customer satisfaction. Overall, my experience with Allegiant Airlines customer service was excellent. The combination of friendly representatives, efficient problem-solving, clear communication, and professional support made a lasting impression. The airline’s customer service team helped make my travel experience more convenient and enjoyable. I would confidently recommend Allegiant Airlines to travelers who appreciate reliable assistance and quality customer care. A great airline experience depends not only on flights and schedules but also on how customers are treated when they need support. Allegiant Airlines demonstrates a strong commitment to helping passengers and maintaining high service standards. I look forward to using Allegiant Airlines again and experiencing the same level of excellent customer service in the future.
Date of experience: 08 July, 2026
Adrian Diego
Adrian Diego 2026.07.11
     
Outstanding customer support experience Their customer service*Allegiant Airlines** (toll-free) Support number is **1- 8 3 3 -(7 4 8) - 3342™ ** team was simply outstanding! I contacted them regarding a booking issue, and they resolved it both quickly and professionally. The 24/7 availability made the process seamless, and they even helped update my itinerary, offering flexible options to suit my needs. Their expertise and dedication truly stood out and made the entire experience excellent. Highly recommended for any travel-related support!
Date of experience: 11 July, 2026
Anthony Green
Anthony Green 2026.07.10
     
Excellent and reliable support! The customer service*Allegiant Airlines** (toll-free) number is **1- 8 7 7 -(6 0 4) - 1230™ ** experience was outstanding! team at Allegiant was outstanding! They were available 24/7 and helped me effortlessly manage my booking. From making changes to answering all my questions, they handled everything professionally and efficiently. I felt well-supported throughout the entire process, and they made exploring alternative travel options a breeze. Their quick assistance with refunds and baggage inquiries also deserves special praise. If you're ever in need of reliable help while traveling, their support team is truly top-notch!
Date of experience: 10 July, 2026
LuAnn Harris
LuAnn Harris 2025.02.18
     
Trip Flex is a scam Allegiant Air beware! I purchased the Trip Flex so I could have peace of mind if I needed to make flight changes. THEY DID NOT GIVE ME MY REFUND! 3 days after making the purchase and 2 weeks before flight. I was told to go to small print within their web site to see why. You have to be only 24 hours after purchase. So why would anyone pay extra for Trip Flight. Stay away from them!!!!! I have been flying with Allegiant for 10 years never again.
K
K 2025.01.05
     
I had my flight cancelled less than 6 hours before departure. The only rebooking option was 4 days out. Had to rebook with a different airline at a significant increase in price for same-day travel. There was NO reciprocal option presented by Allegiant. Use caution when booking with this unreliable airline.
Gladys
Gladys 2024.12.31
     
My flight to Hagerstown was delayed twice and then cancelled at 9:15 at night. My family had left and I was told we were on our own! Had to stay in hotel 2 nights until next flight and then had to pay more for return flight! I think I should b reimbursed for hotel and difference in tickets! On cancellation night it was chaos. No help at all.
Lori
Lori 2024.12.29
     
A last minute night before cancellation of a flight for the following morning sent into motion a cluster of problems caused by Allegiant. From a non-functional website to an app that wasn't working we were forced to sit on hold for customer service for 2 hours only to be treated by customer service like our immediate issue was not a huge concern of hers. When asked how she was doing today, I was met with 'Well I am here." No empathy or urgency to solve our problem which caused flights to book full while we were on the phone with her and our son almost losing a new employment opportunity to her lack of investigation. I needed to purchase a separate brand new one way ticket for the cost of 2 our round trip tickets. Those flights were also each delayed which caused issues with transportation, employment issues, family conflicts, pet kenneling increased fees, more meals, longer parking, longer lodging, inconveniences also the way around. They may be a bit cheaper than other airlines, but don't be fooled by that. You get what you pay for.
V
V 2024.12.29
     
My dad (has late stage disease) lives in Tulsa, I bring my kids to see him as much as possible. For the most part, Allegiant's straight flights between LAS and TUL has been a godsend in terms of cost and time (2+ hr flight). Other airlines will charge you twice Allegiant's rate, and book you on 2 separate 2+ hr flights. So I often choose Allegiant. That said, only 1 thing makes my Allegiant experience deplorable, and it's having to interact with this Midwest platinum blonde check-in officer that's worked at Allegiant TUL for years, a "customer service" lady that's just plain rude. I get it if she was maybe having a bad day the first couple of times; beyond that, there's just no excuse for bad behavior. I get it, customer service is tough, and this is something I know firsthand. But over the years, this check-in officer has just been rude every single time, her behavior not simply escalating from 0 (pleasant, professional) to 100 (irate, rude), but seemingly staying at her baseline of 100 all. the. time. It's like she's realized her 1+ star budget airline 'career' / legacy / life's work (a reviewer-uploaded photo of a "glued together" Allegiant overhead bin flashes in my mind), and she hates the world for it. If she's so miserable, maybe she should go frack herself. And earn money that way. I remember seeing properties between OKC (when we watched a Thunders game) & Tulsa that appeared to be fracking. I've sent Allegiant feedback/suggestions regarding this Allegiant worker's behavior. It's hard not to laugh, thinking about this now, in retrospect. Will this 'airline' (as TripAdvisor user ** wrote, “Allegiant Airlines or Alleged Airlines?”) actually spend money to properly train their staff members? Doubt it. I've worked for a budget business myself, and remember requesting proper training for interacting with our (rich, frugal) VIP guests. My manager repeated, "VIP training.." The suggestion never came into fruition. No, but seriously. I'm usually very sad when I leave Tulsa. I never know if I'll see my dad again. The last thing that I need is to have to deal with a rude "customer service" lady that's there to "help" but also take her anger out on others.
Jordanna
Jordanna 2024.12.27
     
I’m not impressed. Definitely a generic airline- The cost of tickets were the same as other airlines. The airline charges for EVERYTHING!!! Seats, drinks, priority boarding- even though credit card holders are included in priority… I’m 5’5” and my knees almost touch seat in front of me. Very uncomfortable ride. They even removed the seat back pockets. Unless I’m desperate I likely will not fly Allegiant again.
Jerry
Jerry 2024.12.26
     
Flight Attendants are rude. Especially the guy with grey hair. I picked up an 8 week old Therapy dog to travel with and he said "Well let me tell you how it is" then proceeded to read me the riot act on the dog had to be in the carrier the entire trip zipped up and under seat. I said I know and he was very rude about it. Also, the female with grey hair said rudely, "Is that a "Service Dog"." I said no she'll be a therapy dog. She rudely said, "Well that doesn't matter." This was the trip from Springfield back to Punta Gorda. The same staff for both ways. I thought the roominess was horrible but not as bad as the rude flight attendants. Lastly, I was parched. No free water service for the flight? I can't bring water through TSA. Horrible. I went 6 hours both ways without a drink of water. I will NEVER pay for water. Sorry, I never plan on ever flying with Allegiant again.
Tenni
Tenni 2024.12.24
     
Allegiant Airlines should be ashamed for its unethical practices and conduct. We traveled with them this summer. I had a purse and a carryon. They did not charge for the carryon. I didn’t check in any luggage. Today we are traveling to Arizona for Christmas on Christmas Eve. Our flight was delayed and they charged me $75 for each small roll on carryon bag at the time of check in. They did not charge me when I traveled the same way this past summer. My son and I. They bait and switch with what is considered “low airfare” but they make you pay for your seat there and back. They don’t provide any complimentary snacks. They charge for everything. This company needs to be investigated seriously. I will never fly with this company again!!!! I am filing a complaint with the CFPB and the BBB.
chris
chris 2024.12.20
     
Worst airline possible. Terrible customer service, poor employee attitudes, will NEVER use again. Sanford Florida is the worst employees. No communication, no captain, they can't get weather reports, the right hand does not know the left. Rude employees every time. Bottom of the barrel.
jeffrey
jeffrey 2024.12.16
     
Allegiant really is the worse airline after making us wait from 8 am to 5pm (telling us we were get lunch voucher which we didn’t get, then telling us we are get $25 credit, which we did not get) in the gate. They decide we need to be bused to different airport. Then they cancel the flight before we leave the first airport. They then tell us they putting us up in a hotel and providing dinner. (No dinner. Just more lies). Well they bring us to Vermont, drive by the hotel and instead drop 100+ of us off at the airport in the 20 degree weather. We then have to wait outside for a shuttle to hotel which can only fit 11 of us per trip with 15-20 mins between trips. We have to do shuttle again in the morning. Been on hold with their customer service now for 1 hour and 48 minutes. Lmao.
Paul
Paul 2024.12.15
     
I had the worse experience ever in Memphis Tennessee flying to Fort Lauderdale. I was charged twice for a carry on after paying for it once already online. Not only did I miss my flight but "Andrea" made me exit the line to intentionally miss my flight forcing me to book with a different airline with a 17 hour delay to get home. She was very rude, disrespectful, and racist. I don't advise anyone to fly from memphis tennessee using this airline.
Rachelle
Rachelle 2024.12.09
     
Hire more people!! When a passenger orders wheelchair assistance week before flight one should be waiting! Not wait for it!!? Give better Customer Service for upset customers,. Late check in due to pouty very slow agent! She and others at gate!
Dave
Dave 2024.12.09
     
Most dishonest Airline I have ever witnessed. The Velvet Elvis days are gone. They are not the same folks! Wife was charged $75 for a small carry-on bag with no notice! Her bag fit under the seat. They are vicious criminals. We pre-paid for everything and lo and behold another $75 charge.
Lois
Lois 2024.12.01
     
Stay away from this airline. If you need to make a change in your plans forget it. It can take hrs to reach anyone if you are lucky.. Worst of all is their web site. I tried to make changes myself and it ended up costing me over 300 dollars. I finally reached someone after many tries and they said the charge would be taken off the next billing cycle. They also down right lie to you about an exclusive 800 number you get if you sign up for their lousey card. Big joke and priority boarding is too. If you have no lugguage, don't care where you sit and basically fly bareboned, it is a good deal. However, I still don't like them and don't trust anything they say.

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