Not free returns
Faulty goods returned and after a couple of months and a great deal of chasing, refunded. However, shipping costs only refunded as a voucher to be spent with a company I will never deal with again.
Dear valued customer,
We sincerely apologize for the inconvenience caused. We truly want to help you resolve the issue, but without specific order information, we are unable to accurately verify or locate your case.
If you are willing, you can edit your original post or provide us with the order number in your reply. We will carefully review your situation and do our best to assist you. The order number is crucial for identifying the issue and will allow us to serve you more efficiently.
Thank you for your understanding and cooperation!
Respectfully,
AliExpress Customer Service Team
Hany F.2026.03.05
Verified
AliExpress ADMITTED the Fraud: Fake Tracking & WhatsApp Extortion Exposed! (Case Ref: 198060183)
"AliExpress is a high-risk platform that fails to protect customer data. I am documenting a severe security breach where a seller used my personal information to extort me on WhatsApp, demanding an extra $40 outside the platform after 40 days of delay.
Despite AliExpress officially admitting the seller's fraud and fake tracking, they have shown total negligence in handling the extortion attempt. This is not just a 'dispute'; it is a documented case of international fraud and lack of protection.
Action Taken:
A formal international fraud complaint has been filed via eConsumer.gov (Reference: *******).
All evidence of seller extortion and platform failure has been submitted to international authorities.
WARNING to the global community: Your personal data is NOT safe on AliExpress. Their internal system is a loop of automated scripts designed to protect scammers, not victims. Stay away!"
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced.
We would like to inform you that we are actively looking into the issue you reported. However, as the investigation is still ongoing, we have not yet reached a conclusion or sent you an update. Rest assured, once we have a solution or further information, we will notify you immediately via email. Please keep an eye on your inbox for our response.
If you have any additional questions or require further assistance in the meantime, please don’t hesitate to contact us.
Best regards,
AliExpress Customer Service Team
Do not use AliExpress! I lost £428.00
Do not use AliExpress! I lost £428.00
DO NOT BUY FROM ALIEXPRESS,
THEY TOOK MY £428.00 AND I RETURNED THE PARCEL WITH PROOF OF DELIVERY BUT THEY REFUSED TO REFUND SO I HAVE NOTHING!
I purchased a set of car headlights from AliExpress When the items arrived, they were both visibly damaged and also had broken pieces inside that could be heard rattling and so were obviously unusable and not fit for purpose. I followed AliExpress policy by contacting the seller immediately, the seller initially failed to respond so I contacted AliExpress support, who advised me to wait for the seller’s reply. When the seller eventually responded, they asked me to take the headlights to a “local headlight shop to have them repaired cheaply.” I explained that this was not acceptable and requested to return the items. The seller then stopped responding again, so I contacted AliExpress once more. AliExpress opened a claim, reviewed the photo and video evidence I provided and agreed with my complaint. They informed me that they would issue a return label. No return label arrived, so I contacted AliExpress Customer Service again. I was told there was an issue generating the label and that I should return the package at my own cost to their UK return depot, after which I would receive a full refund including return shipping costs.
I returned the package using Parcelforce and provided AliExpress with full tracking information and proof of delivery. Despite this, AliExpress denied the refund, claiming there was “not enough evidence.” I then supplied additional documentation, including proof of postage payment tracking details, and photos of the package both at my home and as shown in Parcelforce’s delivery confirmation to the AliExpress UK depot in Hayes, London.
AliExpress refused my £428.00 refund even though I provided all evidence that I had returned the parcel. So they took my money and I returned the parcel back so I have nothing.
DO NOT BUY FROM ALIEXPRESS!
I welcome any contact from them.
If they look into this then they will find that everything I have stated is the truth and I re-opened the complaint on their platform so many times and each time I was told that all the evidence would be looked into a again by their 'higher office' but each time they just ignored my evidence and denied the refund! Here is what they gave as a reason for refund denial:
Request complete
We are sorry that your refund cannot be issued for following possible reasons:
1. The address of your returned package cannot be confirmed. (Evidence like shipping label with detailed address or official proof of delivery by logistic company may help)
2. The returned item may not match the product you originally purchased. If you did not return the wrong item, please resubmit more proof for further processing.
The above is simply not true and I gave all evidence and I still have all tracking details showing the parcel as delivered to their warehouse.
I will update this review if indeed AliExpress do actually contact myself. However I do not believe that they will make contact.
Date of experience: 10 October, 2025
ALIEXPRESS NO LONGER SAFE
AFTER AROUND 10 YEARS ON ALIEXPRESS – NO MORE
After many years of shopping on AliExpress I no longer trust them.
AliExpress now have dreadful and unethical customer service.
In the past I was a fan of AliExpress having purchased probably tens of thousands of pounds worth of items over the years I have been purchasing items on there.
AliExpress used to be a safe place to shop and if you received an item that was sub standard it was a simple thing to raise a return and provide a suitable description and back it up with photos.
Unfortunately, more recently, I have received several items items that were definitely and clearly not as described in the written description or photographs.
Unfortunately, things have recently radically changed because descriptions and photos are now no longer enough to return a misrepresented item from a scam seller.
These days, AliExpress will often bounce back a request for a return by asking for a video of you opening the package when it arrived which is absolutely ludicrous.
If you failed to video yourself opening a package, then tough, you can't return the dodgy item – you have bought it and you are stuck with it.
Another typical response is that even then, they often come back with a response with something like it's a special or seasonal item or they still cannot determine what you mean from the info you have provided, so your return request is rejected.
Basically, THEY WILL RUN YOU RAGGED UNTIL YOU GIVE UP.
One of their other tactics is that if you have not responded to requests for more information within 24 hours, they will reject and close your claim.
This is what they will write:
“Waiting for your response
After review, your submitted material doesn't quite meet the necessary requirements. We suggest that you resubmit within 24 hours based on the suggestions, or it could affect the outcome of your dispute.”
The sneaky thing is that this message only exists on AliExpress – THEY DON'T ALERT YOU TO THIS REQUEST BY EMAIL.
Therefore, if you fail to see the message (that's what they want), they just close your return after 24 hours and you are stuck with a dodgy or defective item.
It's all very sneaky unethical behaviour. They are on the side of the scammer – not you, the buyer.
No matter how many hoops you jump through for them – you are completely wasting your time – you have been had by a scam seller and AliExpress have no interest in helping you.
Even if you do try and respond to their ongoing requests, another big obstacle they place on iPhone users is that AliExpress will not allow you to upload an iPhone video, so you then have to somehow get them converted into another format that AliExpress will allow.
If you receive a bad item – hard luck – “Customer Service” will waste your time with more and more requests until you give up.
Ten years ago AliExpress was OK.
Today it's become a hit and miss risk to buy anything on there.
If you have never shopped on AliExpress then DON'T BOTHER – it's a gamble that the goods will be as they were described in the listing and if the goods are not as described then tough – YOU ARE ON YOUR OWN.
ONCE ALIEXPRESS WAS OK – NOW THEY ARE VERY VERY BAD.
Date of experience: 26 February, 2026
Returned low quality item without refund and reasons.
I bought a SSD with AliExpress, and it did not work with my system. It was taped in the drive - low quality. I returned it with AliExpress shipping label. After 4 weeks, they closed the case without any refund and reasons. Don't waste your money and time.
In 2026, AliExpress became a completely untrustworthy marketplace!
AliExpress Buyer protection is fully fake! Fraud and deception does not violate platform regulations!
In 2026, AliExpress became a completely untrustworthy marketplace!
The seller could send you even their dirty underwear instead of the product, but AliExpress will refuse your refund or just give you a few pennies back!
Never ever trust - that seller or customer support will "solve your problem, give you a full refund, or send you a good product as a replacement"
It is always a deception and lie, in form of a "template-formal" answer.
Buying on AliExpress will only leave you disappointed, wasting your money, time, and nerves (or better not to buy on AliExpress anything more expensive and complicated than flip-flops)
I paid for a new ZX-DU99D3X8 motherboard from the Bolaze011 Store.
The seller sent me a broken, used board. In a dispute, AliExpress's decision was to refund only 20% of the money spent.
So, in essence, I bought useless junk from this marketplace instead of the product I needed.
Dear Customer,
Thank you for your patience. I have noticed that your dedicated customer service representative is currently handling your case. Due to the complexity of the situation, it may take a bit longer to resolve. However, I have already urged them to respond to your email as soon as possible.
Please continue to communicate with your dedicated customer service via email for further updates.
Thank you for your understanding, and we appreciate your cooperation.
Best regards,
AliExpress Customer Service Team
I placed an order on AliExpress worth about ₹18,000 for 10 items, but none were delivered
I placed an order on AliExpress worth about ₹18,000 for 10 items, but none were delivered. After waiting over two months, I opened a dispute. Some refunds were rejected, and others were declined despite non-delivery. Eventually, my account was banned. While searching for help, I came across Trazevault.org. They responded to my complaint professionally and in a timely manner. The experience also reminded me of the importance of carefully researching companies before using their services.
Date of experience: 29 December, 2025
Unacceptable Customer Experience - Misleading Delivery Guarantees
Order No. ************** was placed on 28 Dec with a promised delivery by 23 Jan. It is now 9 Feb, and the package is still missing.
Despite the delay, AliExpress rejected my refund request, stating I must wait 55 days for the "guarantee" to apply. Essentially, a one-month delivery promise is treated as a four-month commitment. It is hard to remain a trusting customer when "guarantees" are used to delay refunds rather than ensure service.
Dear Customer.
Thank you for contacting us. We apologise for your unpleasant shopping experience. Our agent sent you an email, please check it out. If you have any questions, please feel free to reply to us via email and we will respond as soon as possible.
Thank you for your understanding and support!
Sincerely.
AliExpress Customer Service Team
In 2026, AliExpress became a completely untrustworthy marketplace!
AliExpress Buyer protection is fully fake! Fraud and deception does not violate platform regulations!
In 2026, AliExpress became a completely untrustworthy marketplace!
The seller could send you even their dirty underwear instead of the product, but AliExpress will refuse your refund or just give you a few pennies back!
Never ever trust - that seller or customer support will "solve your problem, give you a full refund, or send you a good product as a replacement"
It is always a deception, in form of a "template-formal" answer.
Buying on AliExpress will only leave you disappointed, wasting your money, time, and nerves (or better not to buy on AliExpress anything more expensive and complicated than flip-flops)
I paid for a new ZX-DU99D3X8 motherboard from the Bolaze011 Store.
The seller sent me a broken, used board. In a dispute, AliExpress's decision was to refund only 20% of the money spent.
So, in essence, I bought useless junk from this marketplace instead of the product I needed.
Date of experience: 13 February, 2026
I have been through this experience so you don't have to go there ...
Likes - cheap prices, product variety
Dislikes - Poor quality fakes, mostly cheap copies of otherwise good products
Recommendation - shop elsewhere, you will lose money and patience
The time has passed for AliExpress to prove to shoppers that they are a legitimate business that will look after their customers; instead they have proven that their allegiance is to their sellers with no regard for the people who actually keep their business afloat. When they cannot see the difference between what they shipped and what it should have been when it's clear as daylight, then it's obvious that they are not interested in the customer and blindly back their sellers.
Date of experience: 11 February, 2026
AliExpress Order Dispute and Refund Experience
I placed an AliExpress order worth about ₹18,000 for 10 items, but none were delivered. After waiting over two months, I opened up about the dispute. Some refunds were not approved, but others were declined despite non-delivery, and my account was eventually banned. While searching for help, Trazevault.org came.
Their experience taught me the importance of thoroughly researching a company before using their services. I'm sincerely grateful to TRAZEVAULT* ORG for taking my complaint seriously and responding with both speed and empathy. Their prompt action not only helped me recover my funds but also demonstrated a genuine dedication to customer satisfaction.
Date of experience: 27 October, 2025
Customer Service is Scripted, Unhelpful, and Practically Impossible to Navigate
If you love going around in circles, talk with AliExpress CS by all means!
I am a new (and currently former) AE customer, and my recent experiences have made it clear that customer service is a structural weakness of the platform. My most recent issue involved a replica designer blazer marked "delivered" by tracking, which I never received. The seller refused a refund, and AliExpress sided with the seller without examining any further. Their policy for "providing evidence" of non-receipt is flawed on purpose to not refund customer.
When I asked how to appeal, I was told I needed a signed and stamped declaration from the logistics provider stating I did not receive the item. This requirement is functionally impossible for a consumer to obtain. Requests for clarification or alternative evidence were ignored or met with repeated, scripted responses that never addressed the facts.
Customer service appears optimized to close tickets quickly rather than resolve issues correctly. Policy language is repeated verbatim, even when it contradicts prior communications or ignores the actual circumstances. The process feels designed to protect sellers while leaving buyers without recourse, particularly in cases where tracking systems are flawed or misdeliveries occur.
Until AliExpress reforms its dispute process and trains representatives to engage with the substance of customer claims rather than simply restate policies, I cannot recommend relying on their platform for secure or predictable transactions.
While AE tends to side with the seller regardless of the situation, your credit card company might not be so one-sided. Open a dispute with your credit card company and use AE's copy-and-pasted scripts to satisfy your good-faith attempt to talk with the merchant.
We are sorry for the inconvenience and unpleasant shopping experience.
As you filed a chargeback request with the original payment channel, this order has been frozen at present. Our agent has replied with more detailed information in the email. Please kindly check your inbox for further guidance.
We sincerely apologise for any inconvenience caused and promise to do everything possible to avoid such situations in the future.
Overcomplicated login ruins the experience
Lots of choices at reasonable prices, but the login process is overly complicated with excessive verification codes. It feels unnecessary and frustrating, especially for regular users who just want a smooth shopping experience. Simplifying this would greatly improve usability.
Date of experience: 03 February, 2026
Aliexpress is no longer a trustworthy market
Aliexpress is not becoming a place that no one should use regardless of their "lower" price. I have been using it for years but now is not worth it, quality of products is getting very bad and I understood their practices. Since they sell low quality products, you can get refunded if the product is unusable but not anymore. I have more than 200 purchases but now I don't even get refunded for trash that has been delivered 5 blocks down and not at my place. This is getting ridicilous as they had something called "buyer protection" but I don't think it works anymore. Avoid at all costs. Many people have already stopped using it, better to pay more and get things from amazon with faster delivery rather than cheap junk that doesn't get delivered.
Date of experience: 03 February, 2026
SONY thumb drive (32GB)
I bought a Sony thumb drive on AliExpress that got bad on me after just 2 months, but of course the 30-day refund/return period just expired. Now I know the 3TB claim it had was bogus and it's a definite garbage they sold me. DO NOT trust AliExpress! It's a simple Fraudulent business selling FAKE items with counterfeit brand names. It's the same as putting a match to your cash and burning it.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced.
We would like to inform you that we are actively looking into the issue you reported. However, as the investigation is still ongoing, we have not yet reached a conclusion or sent you an update. Rest assured, once we have a solution or further information, we will notify you immediately via email. Please keep an eye on your inbox for our response.
If you have any additional questions or require further assistance in the meantime, please don’t hesitate to contact us.
Best regards,
AliExpress Customer Service Team
George P.2026.01.31
Verified
WARNING: AliExpress "vanished" my paid order and refuses to refund!
I am writing this to warn every potential customer: AliExpress is practicing unacceptable business tactics.
I paid for an order (X50 with vacuum kit), the money was deducted from my account, and then the transaction completely disappeared from my order history.
Despite providing the unique ARN (Acquirer Reference Number) from my bank, their support agents admit they cannot find the transaction in their system.
They have my money, but I have no product and no record of the purchase on their platform.
This is a complete lack of transparency and professional conduct. I have already initiated a formal chargeback/dispute through my bank's legal department.
Do not trust this platform with your money; if a technical error occurs, they will simply 'delete' your purchase and leave you fighting for a refund.
Absolutely disgraceful service.
Dear valued customer,
We sincerely apologize for the inconvenience caused. We truly want to help you resolve the issue, but without specific order information, we are unable to accurately verify or locate your case.
If you are willing, you can edit your original post or provide us with the order number in your reply. We will carefully review your situation and do our best to assist you. The order number is crucial for identifying the issue and will allow us to serve you more efficiently.
Thank you for your understanding and cooperation!
Respectfully,
AliExpress Customer Service Team
King R.2026.01.25
Verified
This app. Is really answer of your needs!
Base on the uae really hard to get the item specially to the communication hope that theres a solution about that
Dear Customer,
We are very sorry to hear that you have encountered an issue. This is not the experience we want for our customers. We'd love to look into this case and see how we can help. To help us better understand your experience, please add details like order number or email so we could help.
Best regards,
AliExpress Customer Service Team
Alexandre M.2026.01.25
Verified
AliExpress refusing refund for parcel officially confirmed lost
Documented dispute – AliExpress refuses refund
This review concerns a real dispute with AliExpress involving two orders shipped in the same parcel:
Orders:
**************
**************
The parcel was marked "delivered" on December 22,2025, but was never received. Colis Privé carried out two investigations and confirmed the parcel was lost.
AliExpress acknowledges an "abnormality" in tracking but refuses to refund, arguing that the carrier's official loss confirmations are "not valid proof".
The delivery company explicitly confirmed that no other document exists in lost-parcel cases.
This situation forces the customer to bear the financial loss despite full cooperation and evidence.
I am requesting an immediate refund. AliExpress can identify this case internally using the order numbers above.
UPDATE – After AliExpress's public response
AliExpress has now replied publicly with a generic message claiming they are "committed to helping" and asking me to contact customer service and provide evidence.
Here is the factual reality, for transparency:
From December 22,2025 to January 16,2026, I have spent more than two hours per day dealing exclusively with this lost parcel:
Daily contacts with AliExpress via online chat
Multiple email exchanges with AliExpress
Multiple phone calls with the delivery company (Colis Privé)
Two full internal investigations conducted by Colis Privé, each lasting 7 days
Both investigations formally concluded that the parcel was lost by the carrier and never delivered.
The delivery company explicitly confirmed that no additional document exists in lost-parcel cases beyond these official confirmations.
Despite:
Full cooperation,
Extensive time spent,
Official carrier conclusions,
And the fact that I am a loyal AliExpress customer for over 6 years,
AliExpress still refuses to refund and continues to request "valid proof" that they know cannot exist.
This public reply does not reflect what happens privately. It is a standard, deflective response that appears helpful while responsibility is systematically denied.
This contradiction between public messaging and private handling is exactly why this review remains accurate and necessary.
UPDATE – Response to AliExpress's public reply
AliExpress has now posted a publicly polite and reassuring response, asking me to "contact customer service" and "provide evidence".
For clarity to future customers, here is the reality:
I have already contacted customer service dozens of times via chat and email.
I have already provided all possible evidence, including official loss confirmations from the local carrier (Colis Privé).
The carrier has formally confirmed twice that the parcel was lost and never delivered, and that no other document exists in such cases.
AliExpress has acknowledged tracking "abnormalities" privately, yet continues to refuse any refund.
This public reply gives the impression of cooperation, but does not reflect the private handling of the case. Privately, AliExpress keeps requesting "valid proof" that they know cannot exist, effectively blocking any resolution.
This discrepancy between public communication and private refusal to act is precisely why this review remains accurate.
Important for future customers:
If a parcel is lost by the delivery company, even with official confirmation, AliExpress may still refuse to refund, leaving the customer to absorb the full financial loss.
Dear Customer,
Thank you for reaching out, and I truly appreciate your patience as we work to resolve this matter for you.
To move forward, I kindly recommend reaching out to your dedicated customer service representative directly. They are best equipped to assist you with your specific case and will guide you through the process. Please be sure to provide any relevant evidence or documentation that supports your situation—this will help us better understand the issue and find a solution more efficiently.
Please trust that we are genuinely committed to helping you and ensuring a fair resolution. Your satisfaction is important to us, and we’ll do everything we can to address your concerns.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
Robyn E.2026.01.23
Verified
Customer Service Issues - Refuses to allow Return even though their Policy says they Do.
I received an order confirmation email that told me it would send me a shipped confirmation email. Two weeks after ordering, I had not received another email from them, or the unit so I went to their website, where it clearly stated that it had not even shipped yet and wasn't pending shipment for another 17 days. So, I CANCELLED the order and got it from somewhere else. They sent it anyway and now Refuse to let me return it. Their Refund Policy SAYS that the first 5 items CAN BE RETURNED for the Reason "No Longer Needed" for free... but THAT is NOT an option in their Return Reasons.
(Ordered 12-4-25. Canceled Order 12-18-25. Received unit and began back and forth w.Customer Service 12-24-25 (as it was still showing Not Shipped and would not yet LET me request a Return/Refund... just a Cancel). Received "Shipped Confirmation Email" 1-4-26.
Their Customer Service is NOT HELPFUL.
I just want to Return the unit, and they refuse to send me a Label.
DO NOT BUY ANYTHING FROM THIS STORE! YOU WILL REGRET IT!
Dear Customer,
Thank you for reaching out, and I truly appreciate your patience as we work to resolve this matter for you.
To move forward, I kindly recommend reaching out to your dedicated customer service representative directly. They are best equipped to assist you with your specific case and will guide you through the process. Please be sure to provide any relevant evidence or documentation that supports your situation—this will help us better understand the issue and find a solution more efficiently.
Please trust that we are genuinely committed to helping you and ensuring a fair resolution. Your satisfaction is important to us, and we’ll do everything we can to address your concerns.
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team
Ilya S.2026.01.22
Verified
Deceptive practices and fraud: AliExpress support lies to customers
I am reporting a clear case of consumer fraud. I received a defective item with a paint stain at my US address. (They sent a damaged children's outfit and cheated me out of a refund)AliExpress support explicitly promised a partial refund and instructed me to close my PayPal dispute to resolve it internally.
As soon as I followed their instructions and closed the PayPal case, they reneged on their promise. They rejected my claim, falsely stating that 'no evidence was provided'—even though I had uploaded high-quality video and photos directly to their Service Report system.
This platform protects dishonest sellers and uses deceptive tactics to trick customers into closing their payment protection cases. I have already filed a formal report with the U.S. Federal Trade Commission (FTC). Do not trust their 'Buyer Protection'—it is a scam.
Avoid AliExpress like the plague. It is a complete lottery. If you receive a defective item, you will never be able to prove your case, no matter how much evidence you provide. Save your money, your time, and your nerves — shop elsewhere. Don't be fooled by their empty promises. After I complained, they sent a response to my review saying 'we will investigate and resolve this.' It is a total lie and a standard tactic to stall for time. I have already been through this many times — they promise to help just to make you wait until it's too late to do anything. Their 'investigation' always ends with another refusal. Don't believe a word they say!
UPDATE:
AliExpress customer support has reached out to me and offered a 30% partial refund. I have officially accepted their proposal and am currently waiting for the funds to be returned to my bank account. I hope that I will receive my compensation as promised.
UPDATE: AliExpress processed the 30% refund as promised. I am satisfied with the final resolution of this specific case. Thanks for the quick response.
Thank you for contacting us.
We have processed a refund for your order, please see our email for details. We apologise for any inconvenience this may have caused you.
If you have any questions or need further assistance, please feel free to contact us by replying to the email. Thank you for your understanding and support!
Sincerely,
AliExpress Customer Service Team
Skyrocket Your Sales with Customer Reviews. No coding required.
Verified
