Alaska Airlines Reviews

Arrived on time...collected boarding pass. Saw flight delayed by 21 mins. Confirmed the same with the staff who turn his back on me after giving me the boarding pass and walked away. Went to a lounge...kept an eye on the flight which was still showing delayed. Come back the flights gone and no ones there to talk to. Then the same guy came and put me on another flight. The boards were displaying wrong time and got no text msgs from Alaska flight...highly disappointed. Called customer service...spoke to a manager who said wont compensate me for the lost time. Choose another airline if in the same price range.

On Monday, July 15, 2024 , my daughter was traveling back to SFO from Boston (Logan) airport today. Her original time of departure was 6:30pm, they did not take off until 10:13pm!! She was alerted via text that it was late due to her plane , coming from San Diego) running behind. Even after that plane arrived late, the airport continued to hold back their planes. On Alaska's website it even apologized for the delay, specifically stating the reason for their delay was a delayed incoming flight. I even took a screen shot of the reasoning that was posted. Then around 9.40pm, the airline stated that the additional delay was due to thunderstorms at 9:56 pm, but there were no storms on the radar for the Boston area. Although Alaska Airline did give her a voucher for a fraction of the cost of the flight, it doesn't even cover a one way trip anywhere. To me, that is terrible compensation for a plane that was 3hrs and 45 mins late of departure time. I have never flown Alaska Air before, and after my daughter's experience today, I will never use them.

Worse Airline ever!!!! Gate was changed 3 times, seat was changed without notice.... worse ever!!!!! It was my first and last time flying Alaska Airlines!!!

I was on flight AS887 to Hawaii from SF on father's day June 16, 2024. For the most part the experience was pleasant but when I needed to use the restroom during the flight the attendant advised me I could not use the restroom at the front and would have to travel all the way to the back. Mind you I was in row 10 and there are over 40 rows on the plane. She allowed all other passengers (white) over 12 passengers to be exact, over the course of 10 minutes to congregate at the front and wait for their turn to use the restroom. Another passenger (I believe of Asian decent) sitting in the row in front of me witnessed the entire thing and made it a point to tell another flight attendant what happened on my behalf (thanks for your kindness). The flight attendant apologized and said "it can just get so hectic at times so we didn't want to crowd. This statement could not be further from justifying the situation since there was NO one waiting up front when I went to wait (behind the 1st class curtain by the way). Everyone else who waited (EVEN AFTER she told me I had to go to the back) waited right between the restroom and the flight attendant space with no issue. Later after the other attendant apologized to me the attendant who told me to go to the back made an announcement on the loud speaker that "now that they were done serving, anyone from row 6 back needing to use the restroom should use the one in the back NOT the front. I say all this to day I will NEVER fly Alaska Airlines again after this experience. Last I checked money is green and that is the only color that should matter. I paid for my ticket the same as everyone else and should have been afforded the same liberties as well. Who would have thought that in 2024 we would have a true Rosa Parks moment, from the bus to the airplane my my how far we've come (or NOT).

Never ever again. They do not give a crap about you even if you pay for extras. So rude and inconsiderate. Luggage handlers sleeping, rude dismissive staff and the worst application I have ever used. I cut my Alaska card at the ticked desk. I am saying, don't.

I traveled with Alaska Airlines on 06/27/2023 from Los Angeles to Washington. I had a terrible in flight experience as well as afterwards when trying to relay my concerns with the airline about my experience. In flight, they did not honor my first class ticket because first class was full. They also destroyed my luggage which was the brand name Louis Vuitton. I tried to negotiate with them for the damages for almost a year. Eventually I had to take them to court and I got judgement against them for the damages. Do not trust Alaska Airlines.

Flight delayed by 5 hours due to 'weather.' The entire United States was VFR and there were no TFRs or sigmets that I could locate using Garmin Pilot. The flight itself was very good - comfortable seats, helpful flight attendants. I guess all the airlines have delays these days. We only book direct flights because connecting legs are bound to be missed.