AJ Madison Reviews

Adam W. 2025.01.14

     

The most frustrating, disinterested company I have dealt with. Deflect, delay, ignore until you have no recourse because the order is delivered. Ordered 3 appliances and learned that I needed a dryer side install kit from LG On computer and music hold for 30 minutes. When call is finally answered I am then transferred to the computer again and the information and hold process started again. Transferred 4 times to 4 people who could not answer the simplest question, simply to add an installation kit for the 3 appliances I ordered. At the last transfer, I was told I needed customer service which of course is who I called. Subsequently, a serious of boilerplate emails were sent by Rachel at AJ Madison, ignoring my inquiry about the needed installation kit, the ability of the costly AJ Madison installers to use the installation kit. ——— Rachel’s informs me: Since your order has already shipped, there will be 35% restocking fee. We understand that sometimes the wrong items are purchased, or an order is no longer needed. As for the phone hold times, I have checked with the team, and they have assured me that there have not been extended hold times in the last several days ——- 1-14 update. After posting this review, AJ Madison responded with more boilerplate text and a resolutions email address. One week later, there is zero response to my resolutions email message. Evidently the ignore, delay, deflect will work, unless I simple refuse the delivery on receipt. There no reason to purchase from AJ Madison, these Brooklyn, NY operators, Michael Gross the invisible CEO of this operation. Find a local appliance retailer with some interest in a successful transaction

Useful Report

Michel 2025.01.05

     

Very simple, I am a general contractor and flip a lot of houses in my life, and bought appliances many times. Doing business with AJ Madison was a nightmare. Just stay away from them, my story is too long to explain but one thing I can tell you I spend christmas without a frig because of them.

Useful Report

Barbara N 2024.12.18

     

The service from the salesperson to customer service is awful. They dont follow up. They are pompous and arrogant and dismissive. I requested that my order be canceled, thats how disappointed I have been with the overall experience with AJ Madison.

Useful Report

Allie A 2024.12.17

     

The appliances themselves are fine, however the delivery people backed over our (very clearly labeled) buried propane tank damaging the top so badly the whole thing has to be dug up and replaced. I attempted for months to get in contact with whoever the correct person was in the shipping department and sent them every shred of information they asked for. They then stopped answering any emails, phone calls, or texts. To say the situation is disappointing is a massive understatement. Do NOT use this company!

Useful Report

s 2024.12.06

     

We purchased a range and Dishwasher from AJ Madison. We experienced many issues with this order. It is very difficult to get ahold of customer care representatives-- I spent over 5 hours on the phone trying to deal with the many issues. I would Routinely get put on hold for 35-40 minute. Customer care representatives would NOT escalate calls to supervisors yet they were unable to deal with issues. Our order was promised two weeks before it arrived. To appease us for the late delivery they offered us free installation and warranties for both appliances. When the appliances arrived two weeks late the delivery company/installers reported that they could not install our range. AJ Madison said that we should have been aware that they don't install LP conversion kits which needed to happen to install. I bought This range because it was LP and the salesperson Jonathon knew that. Next, the delivery people installed the wrong dishwasher and had to uninstall it. The dishwasher I purchased was so damaged with dents and other marks that I did not accept the delivery. The delivery team then reinstalled my original dishwasher that now leaks. It is leaking on our wood floor and through the ceiling below. AJ Madison was contacted during this delivery I spoke to Vanessa about the installation and product issues--She initially said she would find another team to hook up the range then said there was not another team in my area. She said that she would need to listen to the recording of the initial sales call to determine what was said about installation. I have a receipt for the installation. She told me I needed to find someone to install the new range, or return it and pay a restocking Fee. I now have a range that is not installed and a dishwasher that is leaking and unable to be used. I will Need to pay 500 for the installation of the range and it is not clear what will happen with my leaking dishwasher. Awful service. Money paid to business: 4429.00.

Useful Report

Timothy 2024.12.05

     

I purchased a Viking range. It came with installation which I learned is basically they add the power cord to the range. The delivery/installers did not even know the range had legs as it sat 4 inches below the counter top. They did not remove any of the wrap on the range. That is not included with install. The only advantage they have is that they had the Viking range in stock. It has been a disaster ever since. I sent a message to their customer care team and the AM trucking guys showed up with a description that they are going to remove and replace exiting range. This was not the case. They attempted to repair and were not able to put the stove back together. I am left with an $8k range that I cannot use and at the mercy of their service dept and an evaluation.

Useful Report

Sandra N. 2024.12.05

     

Verified

Buyer beware. This place is a scam. The sales people play games of tag. Especially when there is an issue. They will not escalate the calls to supervisors. My range and dishwasher were delivered two weeks late. The delivery team first installed the wrong dish washer. Probably because my dish washer was damaged and needed to be returned. The delivery people asker if the dish was I bought was used. Installation was included in the cost. When they arrived they said the couldn't install LP. My salesperson Jonathon was aware of the LP status of the product I bought. AJ Madison said I would be charged a restock fee if it was returned. All together a rough not good experience. I spent 5+ hours on the phone with them and had to take several days off from work to facilitate the late rescheduled delivery. And I don't have a dish washer and I have a range sitting in my kitchen with no one to install. Costco is 100% more effective and way better customer service. Never again.

Useful Report

Nichole 2024.11.26

     

We recently moved and the new house had high end appliances that were not maintained (rusted, leaked, etc.). My husband ordered a replacement Electrolux custom side by side and a Fisher and Paykel drawer dishwasher to replace the broken ones. The dishwasher was delivered with a MASSIVE dent on the front panel. We’re talking at least 2 inches deep on the entire right side. Needs to go back. The first fridge was delivered dented on the front, side and back. Again, had to go back. Second attempt at fridge delivery and now the freezer side is all dented and the fridge has interior broken components as well as missing pieces. Pairing kit was also not delivered. Delivery/installation workers did not speak English, so I had to resort to a translation app. Full installation could not be done. We opted to keep the fridge/freezer because Thanksgiving is this week and I NEED a functional (albeit dented) unit, and if we sent any of it back they were going to charge a 35% restocking fee… for units that arrived damaged to begin with. While they offered a small discount on the fridge/freezer and to send out a replacement panel for the dishwasher, it’s not really enough to make-up for the trouble, nor the time I have had to take off work to be home for these deliveries. This entire debacle has me soured on this company. Either their warehouse staff is negligent, their delivery company is, or they make most their money off restocking fees, but either way this is unacceptable when buying $10,000 appliances. Going forward I would not buy from them again; even if they were selling things at 80% off. I would encourage anyone thinking about buying from them to think twice. Will be reporting to BBB.

Useful Report

Bill 2024.11.23

     

Ordered an LG washer/dryer. After paying for it (credit card not good enough, needed to send picture of both sides and photo ID) I was told it couldn’t be sent to my address or the nearest town to me. Apparently there was a small asterisk next to the FREE NATIONWIDE DELIVERY. Had to ship it to a friend's house five hours away. Was told it would be in at the end of the month. Got it six weeks later. The worst part is their customer service - terrible on most occasions. Between email, phone calls and texts I had dozens of communications with them. You know it’s bad when you can rattle off the nine digit order number from memory. They placate you with generalities. I will NEVER order anything from them again - worst customer service I’ve ever experienced. Don’t do it!

Useful Report

Adriene 2024.11.18

     

I placed an order on November 6th and was told it would ship soon after processing. On November 18th, no delivery and no email. I called and found out one of the two products I ordered was not in stock and would not be available until February 2025!!! They then tried selling me a product several hundred dollars more expensive. I declined and said just ship the one thing I ordered. Of course now, I've lost my free shipping. It felt like a bait and switch. How do I order a product that you don't have? Why would no one call for nearly two weeks and tell me the product was out of stock? Why did I have to call twelve days after placing the order to locate my items? Terrible service.

Useful Report

Stephanie G 2024.11.16

     

We recently ordered a refrigerator, oven, microwave and dishwasher from the company. When we spoke with the sales person, we asked to have the appliances installed and our old appliances removed and paid extra for this service. When the delivery truck arrived, the workers informed us that they would not be installing our appliances and did not have room to take our old appliances (which we paid for). **************** thus far has not offered to reimburse us for the hauling away price we paid. We also have 4 appliances sitting in our living room and have to hire a contractor and another company to install our appliances and haul away our old ones. We are beyond disappointed with this company and will absolutely never use them again.

Useful Report

William 2024.11.14

     

Don’t do business with this company they will rip you off, I bought an extended warranty through them from Allstate and the service is awful. I contacted Aj Madison to cancel the warranty and they refused to prorate my refund. Terrible customer service, terrible service beware.

Useful Report

Monique 2024.11.13

     

I received all the appliances I ordered in March 2024. The salesperson never mentioned that I had an option to add an ice maker to the fridge. This order was for the ADU and the laundry room in the main house. Since the ADU was completed first, those appliances were installed. When the plumber mentioned the ice maker, I immediately called to add it. Although they initially insisted on charging for shipping, after days of back-and-forth, they finally agreed to waive the fee. Now that the main house is finished, I discovered the dryer—still in its box in the garage—is electric, even though I specifically requested gas since I have gas hookups. I called to exchange just the dryer for a gas model. I was prepared to take a loss and even willing to pay extra to make the switch since the 30 days had passed, but they refused to help at any cost. The manager was rude and dismissive. He offered an estimate for a similar gas dryer, priced even higher than competitors like HD, claiming it was a "deal" and that I should be grateful for waived shipping. To make matters worse, the sales rep never informed me of the limited timeframe to claim the rebate, so I lost an additional $350. NEVER SHOP FROM THIS COMPANY. THEY ARE NOT THE CHEAPEST, AND THEIR CUSTOMER SERVICE IS BEYOND AWFUL.

Useful Report

Angela H 2024.11.07

     

These people have great salesmen. I called to order a dual fuel stove, a dishwasher and a fan for over my gas stove. I wasn't sure what I wanted exactly and they had a lot of "good advice". This is why I bought from them.Because they could point me in the direction of the purchase. They walk me through.Which product would be best for my application. They never advised me that I was buying a three year old stove. At any rate, i purchased all three, it was ten grand, after installing everything, I was satisfied and then decided to clean my oven.... The interior glass on the oven exploded, during clean cycle. So I reached out to a j madison, then they gave me the information for bertizoni. ********* did respond and send a service technician out to repair my glass. But I did learn that I had purchased a 3-year-old stove from AJ. Madison and that was very shady. Obviously. I would have never purchased a 3-year-old stove As a new purchase. Currently, though, i'm still dealing with bertizoni, because I have glass circulating through my oven and I can't even cook with it. Yes, they replaced the interior glass, but there is glass blowing through the oven.If I use convection. And I am still p***** off at aj. Madison for selling me a three year old stove over the phone I had no earthly idea that it was a three year old stove when I purchased it and they should go to hell! I bought a s***** stove. That's just about at a warranty, and they can bite me. They are shady, people do not buy from them. They're just a bunch of salesmen with a bunch of information that'll make you feel good and then they'll sell you products that are old . I think there were recalls on my oven door before they knew it before they sold it to me. They never advise me of anything. They just sold it to me. Let the glass blow and now I have an oven. I can't use, and i'm trying to work with bertizoni, which is where a j madison refers me to. But here it is going on thanksgiving, and I cannot cook a turkey.

Useful Report

Laura V. 2024.11.07

     

I recently paid AJ Madison $2578.15 for a Thor electric kitchen range, Certificate of Insurance, Electric Cord Kit, Installation service, and 5 year protection plan. The kitchen range cost was $1784.00, and the final total for everything was $2578.15. Once the range was delivered and installed, it became evident that the size of the range front to back exceed any dimension provided in the online specifications. Specifications online state "Product Depth (including door): 26 1/2 in." and "Required Cutout Depth: 24 in." In reality, once the unit is installed, the front of the unit sticks out 28.75 inches from the wall. As a result, the ability to open the adjacent kitchen drawer and cabinet in our apartment has been obstructed. We are unable to access our pots, pans, silverware, and cooking utensils. As the installers were not in a position to do anything to remedy the situation, they left, and we immediately called AJ Madison to seek a solution. We were told by AJ Madison customer service that because the unit had been installed, there are no returns, exchanges, or options of any kind. The position we are now in is that we are forced to try to sell the unit somewhere like Facebook Marketplace, where we will be lucky to receive any close approximation to the base cost of the unit ($1784.00) and we lose the entire value of all the other expenses paid, amounting to $794.15 spent that we have no way to recover. To get to a place where we can use our apartment kitchen for cooking again, we have to wait for a secondhand buyer, arrange movement of the unit, and pay these expenses again for another unit in the future. Please avoid experiencing this same lack of common decency and good faith and SHOP ELSEWHERE.

Useful Report

AJ 2024.11.07

     

These people have great salesmen. I called to order a dual-fuel stove, a dishwasher and a fan for over my gas stove. I wasn't sure what I wanted exactly and they had a lot of "good advice". This is why I bought from them. Because they could point me in the direction of the purchase. They walk me through. Which product would be best for my application. They never advised me that I was buying a three-year-old stove. At any rate, I purchased all three, it was ten grand, after installing everything, I was satisfied and then decided to clean my oven... The interior glass on the oven exploded, during clean cycle. So I reached out to AJ Madison, then they gave me the information for Bertizoni. Bertizoni did respond and send a service technician out to repair my glass. But I did learn that I had purchased a 3-year-old stove from AJ Madison and that was very shady. Obviously. I would have never purchased a 3-year-old stove As a new purchase. Currently, though, I'm still dealing with Bertizoni, because I have glass circulating through my oven and I can't even cook with it. Yes, they replaced the interior glass, but there is glass blowing through the oven. If I use convection. And I am still ** off at AJ Madison for selling me a three-year-old stove over the phone I had no earthly idea that it was a three-year-old stove when I purchased it and they should go to hell! I bought a ** stove. That's just about at a warranty, and they can bite me. They are shady, people do not buy from them. They're just a bunch of salesmen with a bunch of information that'll make you feel good and then they'll sell you products that are old. I think there were recalls on my oven door before they knew it before they sold it to me. They never advise me of anything. They just sold it to me. Let the glass blow and now I have an oven. I can't use, and I'm trying to work with Bertizoni. These people suck.

Useful Report

Erin 2024.11.07

     

We're liking the appliance fine, just wish we ordered it from elsewhere. Inaccurate delivery lead time on their website and terrible customer service/wait times. The only customer service line that you can get in touch with during the day is, of course, sales. They messed up the delivery/haul-away once the refrigerators finally came after I confirmed upwards of 5 times that it wouldn't happen. Haul-away needed to be rescheduled in the end which I worried about and tried to prevent from the start. It's truly not worth the headache, just find a different vendor. Some of the worst customer service and project management I've ever witnessed. It's not surprising at all that they somehow removed the review portion on Google for their business.

Useful Report

Laura 2024.11.06

     

Buyer beware. When the dimensions listed were not accurate and the appliance did not fit properly, they would not do anything to make it right. No returns. Now we're stuck trying to sell this brand new appliance at a loss.

Useful Report

William 2024.11.02

     

I bought a Uline ice machine and the first unit was faulty and had to be replaced on day one. Less than a year later it failed again and they are unable to get it repaired. I’ve emailed and called multiple times and over two months still have a dead ice maker. I primarily blame the absolute garbage product that Uline makes but you should be responsible for what you sell. Stay away from these companies if you’re wise.

Useful Report

Randy 2024.10.30

     

It has been 10 days since I ordered my dishwasher and it shows on the tracking it is still sitting in the same place on the other side of the country. I called AJ Madison and they said it could be a month or more until I get my appliance? That is insane.

Useful Report