Airbnb Reviews

Airbnb is not helpful to customers. I rented A place in downtown Manchester, New Hampshire. The place had 2 bedrooms, one of them is a loft. The access to the loft was steep and hazardous. Nor I or my elderly mother could not use. I cancelled the reservation the day we got there and saw it. The management company and Airbnb both were not helpful in any way. I tried to explain how hazardous and a lawsuit waiting to happen it is with the ladder to the loft, Airbnb did not care. I will never use them again.

- not even a mattress pad on the bed...yuk. Please stay away from this one. This unit was reported to the Town of Frisco Short Term Rental site. They told me that this unit has other complaints filed, but that the Town has no authority over 'condition'. In speaking with AirBnB as soon as we checked in, they told me that 'they are just a platform where owners can list their property'....'that they have no say in the condition of the property'...yikes!. AirBnB gets paid, the property owner gets paid, Vacasa gets paid, but the customer gets taken. Please stay away from this unit

I booked an apartment in Budapest Hungary with Airbnb, the host turned out to be the biggest most arrogant cheap I have ever encountered, The amenities stated in the description included. Toiletries, we had the place booked for 6 day, But the host supplied enough toiletries for about a day and a half. After we ran out of toilet paper the host recommended we go buy our own for a 6-day stay. We wrote a truthful review about the place which his photos do not accurately depict the reality of how the place was + we also noted what a terrible host He was, he would water down his soap containers, and when you ran out from using it, he would tell you to go buy your own. Needless to say, Airbnb refused to allow the review, stating it violated their review policy. Which was a lie. They use that excuse to make one of their apartments look good. Airbnb does not protect people like us. They are only it for the money and they will side with a host as long as they can keep making money off of them. Stay away from this company, their rating system is totally false, factual reviews telling the truth are not allowed to be posted, which should be posted, and they deliberately keep them from being posted so they can continue lining their pockets from innocent victims who book places like this because of the false reviews.

By review is based on my experience with Airbnb support. The host was great and very supportive. However, Airbnb charged me double & then some. The host phoned airbnb support for me and had me talk to someone. I explained that when I had originaly booked with them that I cancelled right away because my confirmation email said I booked in dublin ireland. At the time I was nowhere near that country so I canceled but they billed anyway. Then the host said I had booked in the correct town. So I rebooked. Once I rebooked they charged me about $150 more for the same booking. In the end I ended up with 2 charges one cheaper and on $150 more. I ask for refunded of the higher amount. They refused. They refunded me for a lower amount and the amount didn't even match the originally billing amount. I tried to explain to 4 different agents what the problem was and asked them to fix it. They didn't and kept putting the blame to someone else. So I called my VISA company and they sorted it out in less than 24hrs. Airbnb didn't do a thing. Therefore I do not recommend booking with this company. They are fraudulent. Book with the host if you can.

ABNB is a scam. Don’t stay in people's homes. Take this seriously and always stay in a place where you can easily get your money back if you’re unsatisfied and leave. Their rules and policies cater towards the hosts and not guests. Guests are not their priority and are being taken advantage of. I think it is unacceptable that they require hosts to be paid in FULL before a trip without guests having the benefit of seeing a property and its condition. I rented a property in Baltimore, MD a month before a trip and did not see the entire property or the condition of the neighborhood. The property was in mediocre condition and the hosts were not cleaning properly and the home was in a very bad neighborhood. The grass was not mowed. The home was located in a neighborhood with boarded up houses, torn down buildings, trash left on the sidewalk, there was a lot of graffiti on buildings, and there are some homes with the windows blown out. The neighborhood was run down. This property should never have been permitted to be on ABNB. While there, I was harassed by the owner. So, I left the property and notified ABNB that I wanted a refund for the unused portion of my stay. The hosts refused to give me my money back for the remaining two weeks unless she/they could find someone else to rent. ABNB’s are NOT LEASED PROPERTIES and should not be treated as such. It is a mistake to require PAYMENT IN FULL before a guest sees the property. Hosts are able to get away with taking people’s money, treating people poorly, and not maintaining their property. In addition, ABNB charges a fee when you use their service. I don’t like their business model and think that they should require a deposit to rent the home and then payment in full is issued once a guest ends their stay. Don’t use ABNB. Bite the bullet and pay extra to stay in a hotel where you’ll have peace of mind.