Airbnb Reviews

I wanted to surprise my 3 kids and find a house close to me so we could all watch the Superbowl game together. I've been saving up for this little staycation and took off work. When I tried to book the house and ready to make payment, it said payment couldn't be processed. I reached out and they said they would reach out within 24 hours. They never did so I finally did. They then messaged me at 11 pm saying parties were not allowed. Never was going to have a party lol, just wanted somewhere to bring my kids that was safe to watch the game. 🙄 I will definitely not use this service in the future. They also need to not put adults as 13+ when trying to book. My kids are 14, 15, and 17. Definitely not adults.

I had an extremely disappointing experience with Airbnb that has left me frustrated and concerned. During my stay at a property booked through Airbnb, a large tree branch fell and damaged my car due to the host's lack of property maintenance. The situation was not just inconvenient—it was dangerous. The branch fell in a high-traffic area where children were present, and it could have caused serious harm if it had landed on someone. I immediately reported the incident to both the host and Airbnb, providing photos and evidence of additional hazardous branches on the property. The host dismissed the issue, refused to take responsibility, and did nothing to ensure safety for future guests. I reached out to Airbnb for support, but the process has been nothing short of a nightmare. My claim was passed between “specialized teams” more than a dozen times, with over 100 messages and several phone calls. Despite assurances that I would be reimbursed, my claim disappeared from their system, and I have yet to receive a resolution months later. This lack of accountability and poor customer service is unacceptable. Airbnb not only failed to address a clear safety hazard but also neglected to follow through on their promise to resolve the matter. I want to warn others about Airbnb’s inability to handle serious issues effectively. If you encounter problems, don’t expect them to take responsibility or prioritize your safety.

Never again, every time we stay at Airbnb, we get a dirty house, crooked floors, cheap thin mattress, hair everywhere, broken appliances and last stay had feces in front from broken sewage. Which we had to smell and pay full price for 6 days!! Refused us repairs, credit, nothing just eat it. Note!!! You can't sleep on cheap mattress you slumlords!!! I will stay anywhere other than a overpriced airbnb. What's up with the "were not allowed to leave a review after our stay". How weird..no reviews allowed???

Airbnb allows the host to do anything, so long as the host has some good reviews. A lot of these places do not look the same as the photos. Also, a lot of these places aren’t clean. See image of bed bug bites. No refund was given to me at all.

Beware: Hosts can claim you damaged something that you did not and Airbnb sides with them. My wife and I have used Airbnb for over 10 years in at least 6 different countries and never had a problem with hosts claiming damage against us. That changed with our latest stay. A wooden chair at the rental had its leg snapped off clean, but when we got there the chair was propped up on the broken leg to look as if it was undamaged (which is dangerous!). My wife sat on the chair and of course the leg didn't hold. My wife messaged the host and sent a picture of the chair and leg within an hour of our arrival at the unit so we'd have documentation that it was already broken. The host seemed understanding so we set the chair aside for the rest of the stay and didn't think much more of it. Fast forward to the end of the stay a week later and the host says they're leaving us a 5 star review, and does. We leave them a 4 star review and then, after our review, the hosts claim with Airbnb that we broke the chair and asked for $1400 to replace it. We of course disputed it citing how the chair was found broken within an hour of our arrival but Airbnb sided with the host for some reason. We went through all appeals and Airbnb still sided with the host! We were so upset. We kept calling and disputing and asking to speak with someone, but they kept saying they would have to call us back. One time we couldn't answer the phone and later they said they closed our ticket because we didn't answer the phone. My wife and I both work full time with 3 small children (one baby). It was so stressful to have to deal with this after coming back from an international vacation and it has left a really bad impression with me.

Here’s what happened: I stayed at a property that was less than satisfactory, with issues ranging from a persistent odor to non-working internet and TV apps, and an uncomfortable bed that forced me to sleep on the couch. Despite this, I remained polite and accommodating. I mistakenly believed I booked for two nights but rushed out early the next morning due to an urgent phone call I received, unintentionally leaving behind my blanket and pillow. I contacted the host, Raul, through the Airbnb app, and we were in communication trying to arrange a time to meet so I could retrieve my belongings while I was still in town. I even offered to accommodate his schedule. However, he eventually began ignoring my messages and later falsely claimed that I had provided the wrong contact number, despite the fact that we had been communicating through the Airbnb app. I verified with Airbnb that my contact number was correct. Despite his negligence in communication, he refused to meet or return my property unless I provided a prepaid shipping label. When I turned to Airbnb for help, I was shocked by the lack of empathy and the procedural runaround I received. Despite my documentation proving the host ignored me and even read my messages in the app, Airbnb sided with the host, hiding behind policies and expecting me to pay to retrieve my belongings. Adding insult to injury, Airbnb closed my case while I was sleeping, giving me less than six hours to respond. This experience raised several disturbing questions: Where is Airbnb’s commitment to fairness and accountability? What is the purpose of customer service if it chooses not to serve? Why does Airbnb support hosts who act dishonorably and fail to meet basic professional standards? This isn’t just about a blanket—it’s about principles. I went out of my way to communicate and accommodate, yet both the host and Airbnb failed me at every turn. The policies Airbnb clings to seem designed to protect hosts while leaving guests helpless, even when the evidence clearly supports the guest’s case. To Airbnb: your handling of this situation was not just unprofessional; it was unconscionable. Your lack of compassion and refusal to address clear negligence is a betrayal of the trust guests place in your platform. To everyone reading this: if you value fairness, customer service, and accountability, I urge you to think twice before trusting Airbnb with your travel needs. My experience shows that when things go wrong, you may find yourself unheard, unsupported, and stuck with the consequences of others’ negligence. This is not just my story—it’s a warning. I will continue sharing my experience to ensure others are aware of how Airbnb handles situations like this. Fairness and decency should never be optional. I have multiple picture messages to show, but will only include a few.

My Worst Experience on Airbnb. Unfortunately, this has been the worst place I’ve ever rented through Airbnb, and what makes it even worse is that Airbnb enabled this situation by allowing the host to rob me despite my status as a frequent user of the platform. The host, Lacy, proved to be an unprofessional, aggressive, and rude person. She seemed unable to handle constructive criticism and reacted inappropriately to my observations about the condition of the property. From the start, Lacy insisted incessantly on showing me the place in person and at night, even after I explained that I had just completed an exhausting 20-hour drive. According to her, it was essential to be present to hand over the keys, stating: “I NEED TO BE THERE TO SHOW IT TO YOU.” This situation felt extreme and invasive, as I’ve never been forced to meet a host face-to-face in all my years of using Airbnb. After receiving seven persistent messages, I had no choice but to comply, as she made it clear I would not be allowed to access the property without her supervision. • The house was infested with spiders, and I found dead flies on the floor. In addition to the property’s appalling condition, Lacy has proven herself to be a pathological liar. She claims that the house is “historic,” which is false, and I have evidence to prove it. She also insists that she has rented this property before, yet this is a blatant lie. My review is the first on this property, and when I found it listed, the house was marked as new on the platform, something I can also prove. After spending just one night in this place, I filed a complaint with Airbnb, hoping they would address this unacceptable situation. Instead, I was met with disappointment. Airbnb not only allowed Lacy to manipulate the situation but also permitted her to charge me for three nights, even though I could only endure one in this old, unsafe, and neglected house. Lacy even went as far as to clean part of the visible mold in a kitchen cabinet and used a knife to poke small holes in the wood to claim, both to me and Airbnb, that it wasn’t mold but structural damage. My photos clearly show it was mold before her interference, and I have documented proof of her actions. On top of that, she sent me threatening messages, implying that I would not “destroy her business.” Airbnb failed to act on this evidence or take my concerns seriously. As a frequent user of Airbnb, I am deeply disappointed and disheartened by their lack of accountability in this matter. They allowed this host to manipulate the situation, lie, and essentially rob me, failing to protect their loyal users. For all these reasons, I strongly advise everyone to avoid this platform unethically and unprofessionally. Unfortunately, Airbnb’s failure to address this situation only made it worse.

Airbnb works well if you select the appropriate operators. If not, Airbnb support is totally ineffective, time consuming, and will cost you money if you are waiting on their reply. I'm yet waiting on a reply, more so than an automatic email message indicating, "someone" haha is working on your issue. Who? When will they respond? How will I be contacted? And no, Airbnb fails to provide you, "someone's" contact information. You can try calling, however, the automated voice response system, by design is quite inaudible and very robotic tone/voice giving instructions if you choose to listen to it a number of times. I gave up. It's unfortunate, after 5 years, I needed Airbnb's support for the first time, and discover their customer response system is simply the worst. Note: Airbnb claims 24 hour service, but yet, "someone" will not get back to you. It's too bad, for a lot of Airbnb new operators, will never receive bookings from customers like me, because it's wiser to select the customer favorites operators. The Airbnb, I paid for has an inoperable clock on the wall, two remotes that don't work, Netflix is unavailable as advertised, YouTube connects but the remotes don't work, cockroaches, very dirty grout throughout the condo, cheapest white see through pillow cases over atypical colorful uncomfortable pillows, very small dorm size refrigerator that is left out the advertised kitchen pictures, paint is needed on the wall by the dining room table, a smell the Airbnb provider shares after you pay, a LG Smart TV that's not so smart anymore because its wide body base indicates its age, and the screen app visuals are the very worst haha, no bottle opener, the couch springs squeak and is uncomfortable, the grout around the toilet base is dark filthy dirty looking, and Airbnb's, "someone" may never call. Fortunately, the owner agreed to refund partial payment. Now, keep in mind, time is money and the longer Airbnb takes to respond, the customer anxiety elevates because you don't know if the owner will refund your request and the amount is based on when you ask. I'll likely use Airbnb again, however, I'm resorting to other types of accommodations more often in 2025. Hotels and resorts don't typically play the wait and see if "Someone" will contact you.