Poor, Unwilling to Help
I have never experienced such poor customer service. Theres absolutely no willingness to help. I dont know how only 1 adult ended up on my booking. I have requested 2 adults and 1 child (3 years) who will be traveling with me. I was told that because of system constraints, they are unable to help me? I had even contacted the hotel directly and they told me i need to request Agoda to send an email to them with the updated number of guests. Thats all that was needed. This shows absolutely no regard for customer satisfaction from Agoda. I will be raising awareness on EVERY single platform i can about this type of customer service
One of the most impressive aspects was the quality and depth of the responses. Instead of generic or
This experience was exceptional in every possible way. From the moment I began, everything felt smooth, intuitive, and thoughtfully designed. The process was straightforward and easy to navigate, which immediately created a sense of comfort and confidence. There was a clear focus on usability, clarity, and efficiency, making the entire interaction feel effortless and well-organized.
Bad flight booking experience
I booked a round trip from Singapore to Melbourne and back from Melbourne to Singapore for a family trip. The screen display didn't show any stop over (happy to provide a screen cap to show my claim). I only found out there will be a stop over at bali for 3-4 hr on my return trip. I am puzzled and felt cheated for the stop over. Furthermore both flights to and fro, my family were not seated together. This is totally different from other online booking service like which I have no above mentioned problem. My experience for this trip with Agoda has left a very very bad impression of their flight booking services.
Stay Away!
I showed up at the hotel that I booked, but they had alledgedly sent me a payment link (that I never received) so I couldn't get in as the entrance was a gate with a code pad and a ripped phone number. I had given my credit card at the time of booking, and the phone number on the booking confirmation was out of service. I have the photos and other proof that I was there, but the hotel marked me as a no-show, Agoda took their side even though I proved I was there and couldn't get in, and was not able to get my payment refunded as a result. Stay away. Do not book through Agoda!
Refusal to Refund or Allow Date Changes Despite Medical Emergency
I booked a hotel stay through Agoda for Windjammer Landing Resort, but due to a verified medical emergency involving my traveling partner, I had to cancel our travel plans.
Despite providing official documentation of the medical emergency and receiving written confirmation from the resort that date changes are allowed up to one year from the original arrival date, Agoda has refused to issue a refund or allow any date changes.They claim they do not have any technical or logistical capability to make changes on thier end and that their hotel partner is refusing to amend the dates.
Additionally, there is a significant discrepancy of approximately $700 between the amount I paid Agoda (USD 2,030) and the amount the hotel acknowledges receiving (USD 1,300). The hotel confirmed that USD 1,300 would be the maximum credit applied toward any rebooking. Agoda has failed to address this discrepancy.
Oncs
This work stands out for its remarkable clarity, thoughtful presentation, and the genuine sense of effort embedded in every part of it. From the very first glance, it is evident that you approached this with a deep sense of purpose and a desire to create something meaningful. The way the ideas unfold—smoothly, naturally, and with a sense of direction—shows the strength of your understanding and the care you placed into shaping each section.
One of the most impressive aspects of this piece is the balance you have achieved between being informative and being engaging. You present your thoughts with confidence, yet maintain a simplicity that makes the work accessible to a wide range of readers. It’s not easy to communicate ideas in a way that feels both polished and relatable, but you have done so with admirable skill. Every sentence feels deliberate, and every detail adds to the overall value of the work.
Beware your airline booking reference unable to search at Airline website
Agoda air tickets booking have been my go to place since 2022 as it have been reliable and cheaper. I have over 40+ air tickets booking with them and all of them the PNR airline booking reference is able to search at official airline website. Here come one time I am not able to search it at airline website as I might need to add luggage for my return flight. Contacted customer service and find out they did a group booking and reassure me booking is confirmed and will be able only search it at airport counter which means I can notadd luggage myself and check in online. I also did a live chat with airline they also can't validate the booking.
The worst booking site ever
I would like to warn everyone against using the Agoda website. It is the worst booking site I have ever come across, and I have already used many similar services.
On 18 November 2025, I wanted to book a hotel in Poznań. While searching for the best offers, I came across Agoda, which I had not used before. I was tempted by an attractive price and made a mistake that cost me a large amount of money. When I was making the reservation, Agoda kept suggesting new options, and in the end I chose one of them. Unfortunately, I did not notice that Agoda had changed the dates from the ones I originally selected: instead of a stay from the 22nd to the 23rd, the booking was from the 23rd to the 24th. I also failed to notice that the free cancellation option had disappeared. I made a mistake and confirmed this incorrect booking, accepting the terms. I admit it was my fault, caused by carelessness. However, when I tried to clarify the situation with Agoda, I encountered extremely unprofessional behaviour, completely different from what I have experienced with other similar platforms and intermediaries.
I immediately wrote to Agoda asking for an exception and a refund of the 200 PLN that had been charged to my card. I cancelled the reservation right away, so neither Agoda nor the hotel incurred any costs related to handling it. I did not block the room for anyone. Unfortunately, I could only contact an AI bot, which rejected my requests outright, referring me to the terms and conditions. Searching online, I found an email address for customer service and sent two emails explaining the misunderstanding and asking for a refund. Unfortunately, I received only automatic responses, which redirected me back to the AI bot. I have never encountered such unprofessional service and such an unfriendly attitude towards the customer. I strongly advise everyone against using this site, which is focused solely on maximising profit and squeezing as much money as possible out of its customers. DO NOT MAKE ANY BOOKINGS ON AGODA!. In addition, as I am a journalist, I promise to describe this website and its practices in detail in order to warn other people against using it.
The worst booking site
I would like to warn everyone against using the Agoda website. It is the worst booking site I have ever come across, and I have already used many similar services.
On 18 November 2025, I wanted to book a hotel in Poznań. While searching for the best offers, I came across Agoda, which I had not used before. I was tempted by an attractive price and made a mistake that cost me a large amount of money. When I was making the reservation, Agoda kept suggesting new options, and in the end I chose one of them (reservation no. *******). Unfortunately, I did not notice that Agoda had changed the dates from the ones I originally selected: instead of a stay from the 22nd to the 23rd, the booking was from the 23rd to the 24th. I also failed to notice that the free cancellation option had disappeared. I made a mistake and confirmed this incorrect booking, accepting the terms. I admit it was my fault, caused by carelessness. However, when I tried to clarify the situation with Agoda, I encountered extremely unprofessional behaviour, completely different from what I have experienced with other similar platforms and intermediaries.
I immediately wrote to Agoda asking for an exception and a refund of the 200 PLN that had been charged to my card. I cancelled the reservation right away, so neither Agoda nor the hotel incurred any costs related to handling it. I did not block the room for anyone. Unfortunately, I could only contact an AI bot, which rejected my requests outright, referring me to the terms and conditions. Searching online, I found an email address for customer service and sent two emails explaining the misunderstanding and asking for a refund. Unfortunately, I received only automatic responses, which redirected me back to the AI bot. I have never encountered such unprofessional service and such an unfriendly attitude towards the customer. I strongly advise everyone against using this site, which is focused solely on maximising profit and squeezing as much money as possible out of its customers. DO NOT MAKE ANY BOOKINGS ON AGODA!. In addition, as I am a journalist, I promise to describe this website and its practices in detail in order to warn other people against using it.
AGODA is A Goner
We asked AGODA to verify if we would be able to have a very late check in, but AGODA never followed through, and neither did the hotel. We COULD NOT get inside, COULD NOT check in, and DID NOT spend a single minute in the hotel, but got ripped off for a full nights stay even though we didn't get inside the FRONT DOOR !!!!
LESSONS LEARNED: (#1) NEVER us AGODA.
(#2) NEVER received a response from HOTEL LITTLE REGINA in Paris – NOR from AGODA !!!
BOTH provide ZERO [0] customer service and support.
HORRIBLE !!!! We repeatedly sent EMAILS & messages to these brain dead idiots asking for a VERY late check in and NEVER received a single professional reply from either AGODA or the Hotel LITTLE REGINA.
Bottom Line? We never got inside the front door. Beware of this scam rip-off. No one would let us in and we ended up spending the night at the PARIS AIRPORT even though we paid full price for a room.
SAVE YOURSELF - Use a DIFFERENT BOOKING COMPANY [not AGODA] and a DIFFERENT HOTEL.
Appalling bunch of liars
A disgraceful bunch of liars miss selling rooms they don’t have
Images show what room I paid for and what I got
Customer service didn’t care and couldn’t speak to a manager
Unethical
Agoda has engaged in unethical and misleading business practices. Upon arrival, the hotel informed us that Agoda frequently provides inaccurate booking details, and the room we reserved was not available as described.
In a separate instance, another Agoda listing falsely advertised a key amenity that was a determining factor in our decision to book. When we checked in, the hotel confirmed that the information on Agoda’s site was incorrect. Although the hotel approved a refund due to these misrepresentations, Agoda refused to honor it and retained the full payment, despite the fact that no stay took place.
Absolute shame
🚨 Agoda is a total scam and a disgrace. They stole €95 from me for absolutely NOTHING — no booking, no service, no refund. My booking #*******036 for Hotel Serbia Garden (13–14 September) was never fulfilled, and yet they charged me and refused to return the money. After more than three weeks of pathetic "investigations" and endless, meaningless emails, they offered only empty apologies and zero solutions. This company is dishonest, incompetent, shameless, and greedy — their only goal is to take your money and run. Avoid Agoda like the plague. Use Booking.com or any other real platform — anything is better than this scammy, useless disaster of a company
Formal Complaint and Request for Managerial Review – Unfair Treatment at DoubleTree Suites by Hilton
I made a reservation through Agoda in July for a 5-day, 4-night stay at DoubleTree Suites by Hilton Phoenix.
When I arrived for check-in on October 6, I was informed that all rooms were fully booked and was told to move to another hotel for two nights before returning. I objected to this unfair situation, but DoubleTree staff claimed there was nothing they could do and directed me to stay at the Crowne Plaza Phoenix Airport – PHX, assuring me that DoubleTree would cover the cost.
Reluctantly, I stayed at the Crowne Plaza for two nights. However, the hotel and room were far below my expectations. The room I was provided (Standard Room, 1 King Bed) was of significantly lower grade compared to the one I originally booked at DoubleTree (1 X 1 Qn 1 Bdrm Ste Mobility Accessible Tub), and breakfast was not included. I also confirmed through Agoda that there was a substantial price difference between the two rooms.
When I returned to DoubleTree on October 8 to check in again, I filed a complaint about the unfair situation and requested a refund for the price difference between the two hotels. However, I was told that since I had booked through Agoda, DoubleTree could not take any action, and my request was denied.
The overbooking that caused this inconvenience is the fundamental issue, and the response I received from DoubleTree afterward was extremely poor. Despite having made my reservation three months in advance, I was still displaced to another hotel without a reasonable explanation. I formally requested clarification as to why I was selected to be relocated, but never received an appropriate answer.
I also submitted a formal complaint through Agoda regarding DoubleTree's unfair handling of the matter. However, Agoda did not act on behalf of the customer. Instead, Agoda merely forwarded DoubleTree's response or advised me to accept the situation as it was.
Each time I sent an email, a different Agoda representative replied, forcing me to repeat the same explanations over and over again. When I finally spoke with an Agoda representative by phone, the person spoke only from their perspective and abruptly ended the call while I was explaining my concerns — a completely unacceptable and unprofessional act.
I requested to speak with a responsible manager and asked for their contact information, but that request was ignored. It is deeply disappointing that Agoda, as an intermediary, failed to advocate for the customer or ensure that DoubleTree provided an appropriate resolution.
This entire experience — from overbooking, inadequate accommodation, lack of compensation, to poor communication — has left me extremely dissatisfied and frustrated.
My requests are as follows: 1. I would like to know the clear and specific criteria DoubleTree used to determine that I should be relocated to another hotel. 2. I would like to know how Agoda represented me as a customer and what claim was made to DoubleTree regarding the unfair treatment I experienced. 3. I request compensation for the exact price difference between the downgraded room at the Crowne Plaza and my original DoubleTree booking.
I request a sincere apology for the unacceptable behavior of the Agoda representative who abruptly ended our phone call, and for the overall poor customer service.
Downgraded, Ignored, and Censored by Agoda
I booked a week-long stay at a hotel advertised on Agoda as "newly built," with a 4.6/5 rating. I paid the full amount upfront through Agoda, as a "Pay Now" booking. Upon arrival, I was told my room had a plumbing issue and that I'd be relocated. To secure my agreement, the front desk showed me a single photo of a clean, modern-looking room at the alternative property. I accepted, not wanting conflict on arrival. The actual room was nothing like that image. It was old, dirty, and extremely noisy due to ongoing construction—both inside the building and directly outside my window. Bed linens were torn, stained, and never changed during housekeeping. The substitute hotel had a 3.3/5 rating—a clear downgrade from what I paid for. I contacted Agoda after my stay with a full account of what happened. I provided multiple pieces of evidence: photos comparing the promised room versus the reality, two videos showing continuous construction noise, and a clear explanation that I never paid the second hotel—because my booking was fully settled with Agoda. For several days, Agoda responded with automated requests for documentation I couldn't provide—like a receipt from a hotel I never paid. Only after I insisted and shared visual proof did they finally acknowledge "significant discrepancies in the quality of your accommodation." They then offered a 20% refund—but framed it as a "gesture of goodwill," not as accountability for failing to deliver the booked service. They also deleted my honest review from their platform. I'm sharing this as a warning. Agoda will sell you one product, deliver another, deflect with impossible demands, and erase your feedback when it's inconvenient. I've since switched permanently to Trip.com and filed a chargeback with my bank—because fair compensation shouldn't require a fight. If you book with Agoda, document everything. And don't assume loyalty will be respected.
Never again
Witam. Niestety ale nie polecam rezerwowania pokoju przez ten serwis. Rezerwacja dokonana na najdroższy dostępny pokój standard. Po przyjeździe okazało się że pośrednik przekazał informację o rezerwacji najtańszego pokoju bez balkonu. Kontaktu z serwisem praktycznie nie ma, odpowiadają nie kompetentne osoby, ciągle ktoś inny. Sprawa pewnie skończy się w sądzie. Omijajcie ten portal.
Reliable hotel bookings, but extremely poor customer service with issues!
Only started using Agoda before my current trip to Asia as my go to site was booking.com but it seems there have been some issues in Turkey with this booking engine and I didn't want to risk anything! Agoda's reviews seemed good enough and they also seemed to be reliable! Last thing I ever wanted was to spend days/weeks researching places, booking something then arriving there with no record of my reservation! Luckily, that wasn't my issue but I hooked a property on Agoda in South Korea with them as my first time to any real Asian country which included airport transfers after over 12 hours of travelling only to find out that the hotel refused to give me the transfers, claimed it wasn't included even though it was clearly stated on my confirmation and also on the Agoda website and ended up paying $35 out of pocket! The hotel literally emailed me to take a taxi and pay for it or they would allow me to cancel the hotel for no charge all this after I was at the airport and literally feeling overwhelmed and lost in a different country! I had no other place to go and decided to contact Agoda later to see what they could do! After several emails back and forth, they advised me that transfers were included in my booking and needed to be confirmed 48 in advance and that I need to contact the hotel directly even though no one spoke English there and email was the only form of contact! When I booked the property initially, I have them my flight details and I also contacted them a week before asking how the transfers worked? It appears that Agoda is good at taking your money, blasting you with email coupons, 1 hour specials (like an infomercial) but not good at actual customer service when there's an issue! I will consider deleting my account after this trip and staying with either Expedia and Booking.com after this unsettling experience with Agoda in addition to filling out their survey stating the bad experience and having sent them several further emails with NO response at all! Just a word of warning with these guys and especially if something goes wrong!
Totally not helpful!
Totally unhelpful, the property owner is selling the house and have the property under offer. Our booking just got cancelled itself. the booking was not refundable. AGODA does nothing and requires to chat to the owner. The owner was totally not taking responsible but just want the money!
Sono degli imbroglioni
In Agoda c'era un volo a 48 euro anziché 51 comprese tasse e supplementi, ho acquistato quel volo e senza essere stato avvisato sulla carta mi hanno addebitato 61,40 euro e nonostante avessi lo screenshot del volo a 48 euro hanno detto che non era valido e si sono rifiutati di cancellare la prenotazione anche se la richiesta è stata immediata. Scandaloso sono dei ladri. La loro risposta alle recensioni è totalmente falsa, vogliono dimostrare una disponibilità che non esiste, una volta che ti hanno rubato i soldi di sicuro non te le restituiscono ma vogliono mostrare una falsa correttezza
Piece of unprofessional ...
Agoda is pure piece of unprofessional substance of what they name company. They substitute my room category without my permission and say "we are just site for booking and nothing more. Arrange your problems with property yourself". It's very unprofessional and never experienced before.
Support was absolutely useful and just ignored me.
Verified Company
Verified
