Agoda Reviews

Joe Lynch 2025.10.25

     

Worst customer service experience and dishonest company If I could give them zero stars I would. Deceitful company with horrible customer service. Booked a hotel a couple months ago and they charged me a $100+ charge for a resort fee. That fee normally goes to the hotel and should have gone to this one. Agoda ended up not paying the fee to the hotel, keeping ( stealing) it for themselves, so I ended up being charged twice for it. By Agoda and by the hotel who rightly deserved it. Stay away from this dishonest company!

Date of experience: 20 October, 2025

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Badri Pichkhadze 2025.04.16

     

Agoda scam

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Charles D. 2025.03.17

     

Verified

Agoda's Customer Service is a Complete Farce I booked a stay through Agoda and encountered a serious issue. Instead of proper assistance, I was bounced between multiple agents, each giving me copy-paste responses with zero accountability. After over ten emails, all I got was a laughable $14.92 compensation for a $115 booking, despite clear evidence of the problem. Agoda's customer service is a joke—no real resolution, just generic apologies. Avoid them if you value your time and money!

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Ly W. 2025.02.18

     

Verified

Scam by Agoda Scam to charge more money by Agoda. Price on screen was $1500 HKD less than that the Hotel offer. Went ahead to book with Agoda, turned out up-charging $6000 HKD once credit card info was provided. Ended up more than the price provided by the Hotel directly. Tried to call the customer service about the payment processing issue and followed their instructions to submit a Best Price Guarantee claim. Hidden rules applied after payment said this case did not qualify for price match and refuse to acknowledge the payment processing issue. And also, Agoda apparently do not care about customers writing negative reviews (as I mentioned to the representative over the phone). This confirmed the average 1.5 stars rating for Agoda on many other review platforms. They don't care about the users but finding all sorts of loophole to earn more.

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Abdulrahman A. 2025.02.17

     

Verified

Fake Reservations, No Refunds, and Terrible Customer Service I booked a stay through Agoda and received a confirmed reservation, but when I arrived, the property had no record of my booking. Even after showing them Agoda's confirmation, they denied my stay and treated me like a scammer. An elderly man at the property, who seemed unstable, kicked my luggage and told me to leave. To make things worse, Agoda refused to refund me, claiming the property had to approve it—despite the fact that they charged me directly for a fake reservation. Their customer service doesn't care and won't take responsibility. This app is a scam risk—they take your money, issue fake bookings, and leave you stranded. Avoid Agoda at all costs!

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chiraz S. 2025.02.09

     

Verified

Service client n'aide pas en cas de problème J'ai réservé et payé mon hôtel sur agoda et annuler la réservation par erreur dans la même minute. Au final j'étais débiter et avec aucune réservation, j'ai contacter le service client qui n'a pas été comprensive et n'a rien pu faire pour moi c décevant! Aucune solution a été proposée

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Oren K. 2025.02.08

     

Verified

Agoda seems to be a scam I found a hotel for IDR 188,531 and booked it for 7 days, but the sum seemed wrong, so I calculated: 188,531 * 7 = 1,319,717 For some reason they charged me IDR 2,065,000 which makes for 36.1% tax.! The support didn't offer neither explanation nor a resolution. I think this is called a scam, isn't it?

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Quynh Z. 2025.02.04

     

Verified

Agoda is a scam Agoda là 1 t chc không có uy tín, ko bo v khách hàng nhng ngưi trc tip mang li li nhun cho h. Khi có s vic xy ra, tng đài x lý kém ci, chm tr, ko có đưc s h tr nào xác đáng. Tôi đt 2 phòng Panorama Nha Trang nhưng đn nơi thì bo v ko cho tôi đu xe, và đim lưu trú cũng ko sp xp đưc cho tôi đu ngay toà nhà mà ch tôi qua đa đim khác cách xa đn 300m. Chúng tôi có tr em và ngưi ln tui nên vic đi b xa qua li rt bt tin và nh hưng đn thi gian lưu trú ca chúng tôi. Tôi đã báo s vic đn cho Agoda ngay lúc đó và đã ko đt tho thun đưc vi ch nhà đ chúng tôi đu xe ngay ti toà nhà. Agoda gii quyt vòng vo, tôi tn thi gian rt nhiu đ liên h qua đin thoi và email. Ch nhà ha s hu min phí vì s bt tin đã gây ra cho chúng tôi. Nhưng ngày hôm sau ch nhà thay đi và h đ cho Agoda thu tin vì đt phòng nhưng không đn ch ko đ cp gì đn vic chúng tôi đã đn nhưng ko vào đu xe đ nhn phòng đưc. Agoda thì vòng vo bo là ch nhà nhn tin ch không phi Agoda nhn tin và gi cũng ko làm gì đưc.!? Vy tôi xin hi vai trò ca Agoda đây là gì? Làm sao tôi có th tin tưng khi xy ra vn đ nhưng mình không đưc bo v. Agoda làm lơ cho ch nhà thu tin đ chia li nhun. Agoda gets out of Vietnam!

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John D. 2025.01.28

     

Verified

Agoda scam. Just bad business oractices I booked a two-night stay at a hotel in the Philippines. I look carefully at the total I was supposed to pay. I looked everywhere before committing to make sure there was no hidden fees. It clearly said total amount. Then agoda charge me a separate fee, almost as much as the hotel cost. I confirmed with the hotel on their booking sheet that this was a commission that a go to was giving themselves. Nowhere on my reservation doesn't say there's a extra fee or commission to be paid by me. Agoda should be upfront of your fees, and charge something afterwards, it's dishonest business practices. They are booking site like booking.com. They entice you with a cheaper than normal rate, but only because they plan to charge you separately for other fees. Don't ever think that the price they tell you you are going to pay is the final price. This is how they get you. No reply from customer service, but you can hardly expect them to answer for dishonest business practice. They'll keep going with it

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Dave C. 2025.01.26

     

Verified

Awful website and customer service When u place an order, they decide the name of the guest for u, they'll just use the username u use in the app, not asking whether this is the name u want for the reservations, and after u find out about it, and realize the hotel won't let u in nor allow u to cancel, agoda will disrespect u in the worst possible ways. 1 hour waiting on phone call, same answers on their chat bot over and over, ignoring ur emails or giving u unrelated answers, and worst of all, not helping u solve the problem they created. Stay away if u love ur money.

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A More S. 2025.01.21

     

Verified

Outright Fraud by AGODA PRICE MATCH GUARANTEE Wow, I've been a long time member of Agoda and for the first time, saw what depths of fraud they would resort to, when cheating customers. Don't trust their so-called "PRICE MATCH GUARANTEE". I found my same hotel booking, details and dates with lower rates on KLOOK after booking on Agoda and submitted a claim (and believe me, Agoda made it so hard, it's obvious they want to inhibit honest customers from doing so). After providing all the details AND screenshots, they made all manner of lame, formulaic excuses that held no water to deny my claim. Outright frauds. Shame on you, Agoda!

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Andre20000087 2025.01.17

     

Verified

Flawed app Unreliable app, the owners are third party and can really mess you up. We were stranded for a night in a foreign country absolute nightmare dealing with this company.

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Zee_helper 2025.01.15

     

Verified

Cash Back reward to Visa Card does not work I used Agoda app to book hotel and got reward cash back (about 20 usd) but the app not able to send reward to my visa card. It does not convert the reward to Agoda wallet too. The app is doing misleading marketing.

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Ronydj10 2025.01.13

     

Verified

Never again. Never booking from Agoda again. My friends had an accident so they Couldnet get to the hotel. I went to the hotel and requested the cancellation. Hotel said call Agoda. I talk to the agent 4 hours outside the hotel for cancellation. After 4 hours agent said your cancellation is approved. After 2 weeks I called again. And another agent said , we Couldnet cancel your booking and you would not get the refund. Never using Agoda again.

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Dáithí L. 2025.01.13

     

Verified

Do Not Use Booked three weeks in advance with Agoda, received conformation money was debited from bank. On arrival at hotel there was no reservation, so in person I paid for an alternative room. Contacting Agoda I received "Hotel has advised us that they are able to accommodate your booking. According to their records, it appears that you did not check in for your reservation"The booking form is currently empty and has been marked as a "no show." Dam right lie from Agoda not the Hotel

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哈马斯蛋糕 2025.01.12

     

Verified

There is a bug recently, and I cannot jump correctly and pay using WeChat. There is a bug recently, and I cannot jump correctly and pay using WeChat. AI customer service was unable to resolve my payment failure issue and only gave stupidly repetitive answers.

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Minh ho nà 2025.01.11

     

Verified

Bait and switch Full of unnecessary and deceiving promotions. Just let me pay fare and square.

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Pua’s momma 2025.01.10

     

Verified

Deceiving Do not trust what they say and they will not resolve any issues for you only find loop holes to make themselves right. They do not include all information about bookings and slam you with other fees they say you should know about or have the common sense to google about when booking through an agency!

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Saurabhnyc 2025.01.10

     

Verified

Beware, show something and sell something else This is the worst travel website. We booked thinking breakfast is included but later hotel had no record of it. Another instance showed a coupon would be applied but later it was removed. We ended up paying more at the hotel. Avoid this scammy app.

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Bek-NYC 2025.01.09

     

Verified

Booked but… Booked with the confirmation number but hotel did not granted the booking even though I’ve received second confirmation through email as well.

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