Adore Me Reviews

tt 2025.10.07

     

Order never arrived. Such a bad company. I placed an order which was supposed to arrive a few days ago. I checked the tracking to see where it was when it didnt arrive on the scheduled date. There are no updates on the tracking site, except where the label was created. So I called Adoreme customer service and they told me that the package was lost by the carrier. However, no one sent me an email letting me know that the package was lost or there would be a delay... this is extremely frustrating. And based on the other reviews I read, it seems like many people have had negative experiences with Adoreme and not receiving their packages at all. I regret ordering from this company and wasting my money. Adoreme, make this right.
Date of experience: 06 October, 2025

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Kaitlyn H. 2025.03.10

     

Verified

Update from this joke of a company Finally waited my 2+ weeks before they would do anything about my lost product. Mind you they lost it because it never even made it to the actual facility to make its way to me. Now that I have finally waited so long I was able to put in a request for new products. After waiting again over a month they wouldn't even put an expedited order in for the item that they lost. I have lost so much respect for this company. I will never be back

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Reply from Adore Me 2025.03.04

Hi Kaitlyn,

Thank you for the review!

We are sorry to see you have a negative opinion related to Adore Me.

Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to our shipping process.

We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customers' needs and wants.

If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.

Kind regards,

Adore Me
help@adoreme.com

Brandon A. 2025.03.01

     

Verified

Horrible experience I ordered some things for my wife off this sight it's been over 3 weeks since my order and still haven't received it I called CS and they pretty much told me that I just needed to deal with the delay and if I wanted to cancel my order I needed to wait another 5-7 business days or be patient and then offered me a 5$ site credit I'll never buy from them again The customer service representative was very rude and disrespectful as well

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Reply from Adore Me 2025.02.25

Hello Brandon,

Thanks for the review.

I want to extend my sincere apologies for the frustration and disappointment you encountered during your recent interaction with our customer care team.

Your feedback is incredibly important to us, and we are actively addressing this issue internally to ensure a better experience moving forward.

Feel free to let us know by email if you need help with anything else. We're always happy to assist.

Best wishes,

Adore Me
help@adoreme.com

Brittany W. 2025.02.27

     

Verified

Company Trash The customer service has been absolute trash lately. They give you a blanketed response and anytime there's an issue it's the EXACT SAME RESULT as any other time there's an issue. They clearly don't actually care or read your email. It's been almost an entire month and it's been nothing but excuses and they all say THE EXACT SAME THING. Nothing is fixed and my order placed with plenty of time to be delivered before Valentine's Day STILL HASNT EVEN SHIPPED! I'm absolutely furious and they literally do NOTHING. It's a $175 order and they just keep saying "due to a rise in orders" blah blah blah. Hmmm I've heard this exact response several times before.

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Adelina F. 2025.02.24

     

Verified

If I could give them a 0 I would If I can give them a 0 I would! I placed an order on 2/4 and their website guaranteed delivery by 2/14. Today i received the 3rd email from them "apologizing"that the order hasn't even been processed yet let alone shipped, however, they definitely charged my account! I will never ever buy from them again.

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Reply from Adore Me 2025.02.14

Hi,

Thanks for reaching out.

I've escalated your concern related to the delay in processing your order to the appropriate team for review. We'll get back to you with a response within 1–2 business days.

We really appreciate your patience and understanding, and can assure you this is being promptly reviewed and handled.

In the meantime, if you have any other concerns, please don't hesitate to contact us.

Best,

Patrick J. 2025.02.24

     

Verified

Valentine's Day Surprise This was the worst Valentine's Day possible thanks to Adore me. I ordered with plenty of time to receive my package before Valentine's Day. In fact I received a date no later than 2/11/25 and a UPS tracking number only to discover that my package is handed off to a shipper, then to UPS, then to my local post office. As of today my package is nowhere to be found, I opted for the full refund and awaited a manager to file a complaint with and was hung up on by Stephanie. This was the absolute worst experience with any retailer and I'll be letting anyone who will listen know the quality of service they'll receive.

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Reply from Adore Me 2025.02.14

Hi,

Thanks for reaching out.

I've escalated your concern related to/regarding the experience you had with the delivery of your package to the appropriate team for review. We'll get back to you with a response within 1–2 business days.

We really appreciate your patience and understanding, and can assure you this is being promptly reviewed and handled.

In the meantime, if you have any other concerns, please don't hesitate to contact us.

Best,

Gigi H. 2025.02.23

     

Verified

Very late delivery This was my first time ordering from this company, I put my order in 2 week ago and still not here, that was supposed to be delivered within 5 days, I don't recommend them west of time,

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Reply from Adore Me 2025.02.13

Hello Gigi,

Thanks for reaching out to us and sharing your feedback with us.

I'm sorry to hear that your experience regarding the delayed delivery of your order didn't match the great experience we try to offer all of our customers.

Taking the time to share this feedback with us, will ensure we can share it further internally and look to learn from this and work hard on reducing instances such as this going forward.

Please don't hesitate to let us know if there is anything further we can do to help you.

Hope you have a great day.

Best Wishes,

Alesha H. 2025.02.21

     

Verified

Unable to Use Credit I was frustrated when I learned, after updating my order, that when exchanging something from my box for a different size I'm unable to use my $20.00 member credit. Seems like a shady way to keep my money when I like something in my box but just need a smaller size. It was my first month/box so still figuring out sizing with this brand. Meanwhile, I get charged full price for the item, they won't cancel the order for me even though I reached out immediately after placing the order realizing the error in my receipt. It was a poor experience.

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Reply from Adore Me 2025.02.11

Hi Alesha,

Thank you for the review! We are sorry to see you have a negative opinion related to Adore Me.

Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to the Elite membership.

Feel free to let us know by email if you need help with anything else. We're always happy to assist!

Best wishes,

Adore Me
help@adoreme.com

Jessica B. 2025.02.20

     

Verified

Couldn't be easier! The entire setup is user friendly. Providing feedback to customize your orders is easy. Shipping return items is a breeze!

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Justin E 2025.02.19

     

Ruined Valentines day Ordered some items for my wife in January for Valentines day. Their selling point was it would be here by the 6th. It's the 18th and still nothing. I have had several apology emails offering discounts but still no product. I doubt I will order from them again. Thanks for ruining Valentines day!

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Wanda M. 2025.02.19

     

Verified

Fun sexy lingerie The site is easy to use. I am normally a medium. I have an athletic build. The body suits I had to size up. Underwear I sized down. Site is very easy to use. I like that you can return products. I haven't needed to yet tho. I have like everything I've bought.

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Riyad A. 2025.02.18

     

Verified

Excellent purchase My wife loves the quality, selection and fit of these products. Much better than popular competitor brands.

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Justine T. 2025.02.18

     

Verified

Very satisfying I have had a wonderful experience with Adore Me. I love the panyies and the active wear and the pajamas

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Lars E. 2025.02.18

     

Verified

M/a N/a!aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

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Jon M. 2025.02.17

     

Verified

Perfect Exactly what I ordered, and better that could have ever imagined.

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Matthew R. 2025.02.17

     

Verified

N/A Purchased the items for my wife. She does alot for me and our boys. Wanted to return the favor and make her feel wanted and sexy.

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Maddy K. 2025.02.17

     

Verified

Cute items, never in stock Always drawn into a subscription for the cute designs but they're never in stock in my size so I decided to cancel

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Angelina B. 2025.02.17

     

Verified

Great quality for an affordable price! Everything I've purchased from here has been amazing quality and speedy delivery. I've loved everything I've purchased so far.

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Crystal P. 2025.02.17

     

Verified

I loved this They were great and the sale made it very affordable.

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Dee H. 2025.02.17

     

Verified

Love it! Comfortable nightgowns that make me feel pretty at bedtime

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