Purchased a Klipsch RP1600 subwoofer that sounds great, but wanted to highlight that the customer service was outstanding and deserves recognition. There was a shipping issue with the speaker. Julie, the customer service rep was great to work with and did a great job of resolving the problem!
Adorama sent me a camera that was used. When I got it, it looked like it was brand new. All I had to do was to order a charger online for the battery. It came with a draw string bag to protect the camera from scratches, which was a plus. Even though it was late in getting to me (the weather was to fault) It was well worth the wait when I got it.
Speak to technical people who know what they are talking about and are not just trying to make a sale. Thank you for taking the time to calm a frustrated client. Problem solved.
After almost a decade, or maybe even its past that, my trusty Canon 60D was dead. Sadly the folks at Phototech Repair informed me that this model was no longer serviceable and that meant a replacement was going to be in order.
I was back and forth on what to do and which camera to purchase and while I wanted to move into the Mirrorless space and remain a Canon user, the price point was still a little out of reach since work has been slow and the price of absolutely everything has been through the roof. After deciding on snagging a used model of a device I liked it was over to Adorama I went. The day was freezing out so it was nice to be inside the fully loaded with awesome shop and begin to browse and also get myself this item.
The staff here are very professional and all seemed quite courteous to me which is a pleasant thing to find. I was attended to by William and the device I decided on was a Canon 80D. An older model but still a very much used device in the field. From my observation the team here know there stuff and do their best to work with you if you are more of a novice. They seem to be more interested in your keeping your needs sated at Adorama than heading to either B&H or Amazon.
I'm a satisfied customer but I can say that all should do a little advance homework before going into a place like this since technology and cameras change so frequently. That being said I am happy with my choice and will be returning to Adorama again sometime in the future.
Professionally I used to recommend this place for binoculars and by association recommend it to photographers. No more. I went in to purchase a point-and-shoot. They upsold me on a second-hand camera at a great price. No complaints about the camera or the price, though it really is more camera than I need. My complaint is that I asked for 2 extra batteries FOR THE CAMERA I WAS BUYING ON THE SPOT so I would have backups for a trip. I assumed the sales people--who presented themselves rather pompously as experts--knew which battery this camera used. They pulled out two and told me they were the batteries for the camera they were selling me. Well, THEY WERE WRONG. I have no ideal if they'll take them back or exchange as I made the discovery of their error by opening the packages and attempting to charge the batteries. They don't fit and aren't correct. The help line and on-line chat are completely useless. I'm on a trip and have no way to procure a second battery. Should have gone to B&H. Don't go here unless you know exactly what you want and need, down to the exact item number, and if and then if and only if Adorama has the best price. Such a shame. It used to be so much better.
Thank you for sharing your experience, and we deeply regret the inconvenience caused by the incorrect batteries. This is not the experience we want for our customers, and we sincerely apologize for the frustration this has caused, especially while you’re on your trip.
To assist you further, could you please email me at nancym@adorama.com with your order number? Once we have your order details, we’ll review the situation and work toward a resolution for you.
We appreciate your feedback and the opportunity to make this right.
Sincerely,
Nancy Miller
Adorama CS Ambassador
Zoe O.2024.12.27
Verified
Meirav is great! I knew I wanted a camera but had no idea what was the best option. She went through so much with me and my dad and made sure we got the right camera for me!! Although the camera was crazy back ordered, I now know what I'm looking for! She was very helpful and showed us many option and made sure to keep my budget in mind! She needs a raise!
Completely resolved. I wish I had not forgotten to update this earlier. They really were great and make the extra effort to resolve issues. I continue to buy from them.
Trusted vendor.
Deeply concerned to see this, David; could you please email me: helen@adorama.com with your order number so I can help.
You didn't note what the response was when you emailed the rebates team - adorama@help.4myrebate.com - to enquire about this; if you can also forward their response to me, it would be helpful.
Best wishes
Helen Oster Adorama Camera Customer Service Ambassador
Helen@adorama.com
Bob A.2024.12.19
Verified
I will never do business with this company again. 4 days ago I ordered a Benq monitor which showed they had 6 in stock. It had a two day shipment. The next day I called around 4:30 EST to see if it had in fact shipped because they told me I would receive a shipping confirmation which I didn't. They said the warehouse had the shipment and would ship tomorrow. Next day I called again and the same thing happened. On the third day I called and they said they had the monitor and would ship overnight. This morning I called again and they said this monitor will be on backorder for the next couple of weeks. Three days, three people lied to me. Will never do business with Adorama again.
Common Issues with Adorama
Shipping Delays: While Adorama claims to process orders within 3-5 business days and ship within 7-10 business days to the USA, many customers have reported significant delays beyond these timeframes. In some cases, items shown as in stock may actually be on backorder, leading to unexpected wait times.
Inconsistent Communication: Multiple customers have reported receiving conflicting information from different customer service representatives, similar to your experience. This lack of consistent and accurate information can be extremely frustrating for customers trying to track their orders.
Inventory Management: There seems to be a recurring issue with Adorama's inventory system not accurately reflecting the actual stock status of items. This can lead to situations where customers order items believing they are in stock, only to later discover they are backordered.
Customer Service Quality: Many reviews indicate that Adorama's customer service can be unprofessional, unhelpful, or even rude in some cases. This is particularly problematic when trying to resolve issues like shipping delays or order discrepancies.
Given these recurring issues, your decision to avoid doing business with Adorama in the future is understandable. Many customers have expressed similar sentiments after experiencing problems with their orders. It may be worthwhile to consider alternative retailers with more reliable shipping and customer service for future purchases of photography or electronics equipment.
Thank you for taking the time to share your feedback on Yelp, Trust Pilot and Google. I sincerely apologize for the disappointing experience you had with your recent order. I completely understand your frustration, especially considering the conflicting updates and delays you encountered.
This is not the level of service we strive to provide, and I deeply regret that we fell short in meeting your expectations. I assure you that we take this matter seriously and are investigating why the monitor was incorrectly marked as in stock and why our representatives provided inconsistent information. Transparency and accuracy are critical, and it’s clear we did not meet those standards in your case.
Additionally, our Customer Service Director has reached out to you directly to address the concerns you've raised and ensure we resolve this issue to your satisfaction.
Please know that we are working to address the inventory and communication challenges that caused this issue. If there’s anything further I can do to assist, don’t hesitate to reach out.
Again, I’m truly sorry for this experience and I appreciate your feedback as it helps us improve.
Sincerely,
Nancy Miller
Adorama CS Ambassador
nancym@adorama.com
Rebecca C2024.12.13
I am filing a formal complaint against Adorama regarding a frustrating and unresolved issue with their customer service and their failure to honor a price match.I made a purchase on November 26, and on December 2, I discovered that the same item was on sale for over $100 less. I contacted the company to inquire about a price match, and was initially told that I would receive a credit to my account for the difference. I accepted this solution, as I intended to continue shopping with themthis being my third significant purchase from the company.However, after more than 10 days, I have not received the promised credit. Upon following up, I was informed that the price match was unavailable due to the sale being a "flash sale" on November 28, from 12:00 AM to 11:59 PM. This information is highly questionable, as I was still able to purchase the item on December 2. If the sale had truly ended four days earlier, I should have been unable to buy the item at the reduced price.This situation feels both misleading and unethical. Had I known the sale was no longer applicable, I would have simply repurchased the item and returned my original purchase. Instead, I attempted to do the right thing by honoring the company's policy, only to be met with confusion and poor service.I am seeking assistance from the Better Business Bureau to resolve this matter. I would appreciate your intervention in helping to ensure that Adorama either honors the original price match or provides a satisfactory explanation and resolution. Thank you for your attention to this ********* careful - empty promises!
Every time i call or email Shua and the Flashpoint dept. they are consistently helpful and great at troubleshooting. Their expertise with the whole line of products is 2nd to none. Always a pleasure.
Thank you so much for sharing your kind words! We're thrilled to hear that Shua and the Flashpoint team have consistently provided excellent support and expertise. Your satisfaction is our top priority, and we’re grateful for your appreciation. Always a pleasure to assist you!
rebecca r2024.12.06
**************** put on a great show after multiple attempts to try and return an item. I could not find the return button and it was almost like it was done on purpose. I sent in multiple emails under the contact and no one will respond. I just purchased four items, which included two cameras that came not as described and not in working order. HORRIBLE! Better off ordering from KEH or B&H photo
This is my third time in a row because I am taking a class for Darkroom photography. I was gonna post this review earlier but got busy !
Every time I am here had a wonderful experience! Never once I had an issue, most of the people working here go out of their way to help. While I wait for my items to arrive I have watched them with other customers! And I can say they pay great attention to every customer comes to their store. The store manager is the lucky one to have such an excellent team to work with !
Only thing I have to mention is no matter how much you spent on an online order , you have to pay shipping for it. Other places don't do that! I had to spent almost 700$ for my analog camera, film, paper, other materials. And some stuff they didn't had they ordered them but I had to pay shipping. Maybe in future they can change it & we customers can order online rather then come to the store from so far.
Besides that I am very happy every time I come here, get to learn a lot by asking them millions of questions. And they never once get annoyed about it lol__!
Thank you guys for all your hard work, customer like me appreciate your efforts!
I ordered 2 new rolls of Ilford 400 ISO black-and-white film. The film arrived saturated with water. When I called to process a return, I was told I had to wait 10 days for them to contact the carrier ***** and start an investigation. I have to hold onto the damaged film until they finish investigating. This company should not make the consumer suffer due to damages caused by the carrier they selected.If you're using this company this will happen to you also.I WILL NEVER ORDER FROM THEM AGAIN!
I ordered a used camera lens from them. It arrived with very little packing, rolling around in a large box. I tested it out anyway. Out of 284 images I took, NONE were sharp. They were also full of chromatic aberration and fringing.I initiated a return. They did process a return for me, minus a $50 restocking fee.I sent them, and can still produce, numerous photos documenting all of the above.This was incredibly poor customer service, and I will NEVER order from them again.
I spent over an hour on the phone today with customer service as I was not notified that my order was delayed. On the first call the customer service agent, Jhona, hung up when I asked difficult questions like "why were we not notified and why did it take me calling for you to tell us it was delayed?" I asked to speak to a supervisor when I spoke to both customer service agents, and none were available. I requested that my item be shipped overnight and was told it was already "on the shipping dock" so they were not able to send it overnight. When I asked them to send a different item overnight and cancel the original order, I was told this was not possible. They asked if I wanted to cancel my original order and I said no. I was offered a $20 gift certificate for my next order, but I will never be ordering from your company again so what good does that do? Very disappointing experience with your company on all fronts.
Thank you for sharing these details and I’m very sorry to hear about your experience and the frustration it caused. So I can investigate this thoroughly and address it, could you please email me your order number? This will help me look into the specifics of your case and work to prevent similar issues in the future. Thank you for giving us the chance to make this right.
Sincerely,
Nancy Miller
Adorama CS Ambassador
nancym@adorama.com
Aj L.2024.11.04
Verified
I needed gear for an astrophotography trip to Big Bend that came up on short notice. I don't have much credit history yet, so I googled "Astrophotography gear financing no credit check" and Adorama came up. After giving some info I was extended a line of credit that helped me get the gear I needed to make the most of my trip. Namely a GoTo equitorial mount and at an excellent price to boot! I ordered it and it came the same weekend. Very fast! I'm very grateful to Adorama and will be shopping there again very soon!!
Outstanding. Love that I don't have to pay until the item actually ships even with preorders. Ordered the canon c400 and it arrived a month before the expected date. Thank you
Verified
