Adorama Reviews

On June 2, 2024, I ordered a Casio CDP-S360 Electronic Piano/Keyboard from Adorama online for $400 plus tax (paid $424). The item was listed as an open-box item in like-new condition, with standard product warranty intact. Items noted as included in the box were as follows: 1)Casio CDP-S360 88-Key Compact Digital Piano Keyboard with Touch Response (Black), 2)Pedal (SP-3), 3)Music Stand, 4)AC Adapter (AD-A12150LW). Upon delivery, on June 5, 2024, with box undamaged, but clearly retaped/repackaged, as expected given it was sold as open-box. I opened and unpacked the product and found the shipment to be missing items 2 and 4, the Pedal (SP-3) and AC Adapter (AD-A12150LW). I subsequently contacted Adorama customer support to seek a solution and was told I'd be contacted within 48 hours to have the matter resolved. On June 6, 2024, I was contacted via email by an Adorama customer service representative that identified themselves as ********. They noted that the original product items were unavailable and that what they could do is refund $25 to close the matter. There was no means provided to correspond in any way other than by reply to the email. In my reply, sent June 6, 2024, I explained that the retail value of the items was $94.98, currently on their site available for $64.98, and that the appropriate resolution would be to either ship those products or refund that amount to allow me to place an order for them on their site. Over a day later, there has been no response. This will be my last purchase with this business given my experience. I've opened a complaint with BBB, in addition to this review, and will look into next steps if this doesn't reach an appropriate resolution within a week.

Purchased a Sigma ***** 2.8 lens on May 31, 2024 from ****** (Adorama seller). Delivery date was supposed to be June 1, 2024. It says delivery was attempted (does not give a time window, so I may have stepped out to walk my dog and missed it) but *** left a note that said the package was left at a local ice cream shop (*** Drop Point). I go to pick it up, but it is not there. *** says they received a change of address and the package was "delivered" on June 3, 2024. I checked *** Tracking, and it was deliver to ******** *** (I'm in ******, **) and signed for by "****" (My name is ****). So not me, not my address. That is what they considered "proof of deliver", so signature, no photo, nothing. I opened an investigation with *** but they closed it almost immediately as there is "proof of delivery". I called *** today and they informed me they "found the package" but couldn't tell me where. I asked who made the change of delivery address. They said, "there were multiple errors on the senders end, and they are trying to work with the sender to correct it". None of that information made it to me until I called. I have heard nothing from Adorama on why they redirected my package to some guy in ******, CO. I'm still out almost $600 with no end in sight as no information has been updated. So $600 out, no information on the horizon, now June 7, 2024 and still.. no ****. I will be pursuing alternative investigation and recouperation options if this is not sorted. If Adorama can change the delivery address, they should refund me and request their product back from ***. I no longer want to be involved in this nightmare.

PLACED AN ORDER ON THE 30th APRIL AND STILL NEVER RECEIVED MY PACKAGE MARKED AS DELIVERED ON THE 3rd of MAY TO A DC POST OFFICE.. IT IS CURRENTLY THE 25th of MAY AND THEY ARE INVESTIGATING.