Verified Company
I’ve been Acorns member since 2021. I’ve been doing round ups, so I open investment account & a checking account. He recently locked me out of my checking account and after six calls three times talking to a supervisor and explaining to me that I need to start withdrawing for a different account I sent them a copy of avoided check so that they could stock processing my withdrawals from there and still after five weeks they still have not allowed me to Access my checking account funds. They constantly keep telling me that the situation is being sent to escalation and with escalation never calls back I am highly frustrated with this company. They are just giving me the runaround and not fixing anything or allowing me to get my $14,000 out of my checking account. Sally on top of that my investment account has over 60 grand in it. I just close that and I’m hoping that they will actually send me back my money for all accounts now that I have closed out everything myself. Time will tell, but I’m very reluctant about getting my money back. It makes me sick to know that someone who I thought could be trusted is proving otherwise with our hard earned money.
Verified
Very satisfying environment to work in.
What is the best part of working at the company?Friendly working environment. Ability to offer suggestions.What is the most stressful part about working at the company?Being a volunteer there is very little stress but always aim to offer an excellent level of service.What is the work environment and culture like at the company?Very friendly and very informal.What is a typical day like for you at the company?Serving customers in a professional manner. Replenishing donated items. Displaying items in a manner as to make them attractive to customers to encourage sales.
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Good place to work
Pros:Great compensation and benefits. Smart people. Senior leadership values the customer and the mission. Promotes from within Cons:Not great planning, teams get rallied around efforts overnight. It lacks coordination across teams. Many employees had only been there growing into different functions, it feels like they are always preventing the wheel as they lack experience on how other places operate. Advice to Management:No need to
Great Company But With Short Term Thinking
Pros:- Very enjoyable place to work - Great benefits - Work from home - Great mission - Good engineering culture - Great people Cons:- Series of layoffs occurring over time that has reduced morale - Lots of short term decisions are being made at the expense of long term company growth Advice to Management:In the pursuit of profitability, make sure you consider whether you will be able to sustain growth while no longer employing those who were working towards that long term vision vs only focusing on initiatives that will move the needle in the next few months. This also contradicts the message we gave to our users to always invest for the long-term.
Growing concerns
Pros:Some great people who genuinely care about each other, the mission, and customers. Cons:Their recent laser-focused march towards profitability and increasing subscribers has resulted in some serious, concerning issues. Cost-cutting measures mean less people to do more work, which has been negatively impacting work-life balance and the health of their employees. Important initiatives that would have improved customer satisfaction are getting delayed or scrapped entirely in favor of revenue generation. Yet at the same time, they spend extravagantly to send 300 people to Irvine for their quarterly community weeks. Advice to Management:I appreciate and understand the desire to be profitable. Please just don’t do it at the sacrifice of your employees and customers. For full transparency, I know you read these. I worried about posting this because I’ve seen your responses to other posts. Anytime anyone has anything negative to say, you respond by saying they aren’t meeting core values and don’t care about the mission. That couldn’t be any less true in this case. Instead, please take some time to absorb the feedback, recognize that your rating is going down for a reason, and work collectively on how to turn the tide before a tsunami hits.
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Better in the Past
Pros:- The people are great to work with and very helpful. - The work is engaging. - High quality equipment Cons:Unfortunately, certain departments have really gone down hill in the last year. There is a push toward making the business more efficient that has lead to leadership changes. I went from feeling like a valued individual on a mission to help this greater purpose - to just a number that upper management could squeeze more and more output from. There is not an opportunity for growth within many departments, as there are still no career ladders created. Promotions are not common in certain areas of the business, and depend on the department. They are also not based on the merit of work. Employees are encouraged to never stop growing, and many of them take more and more work - but are denied any growth plan for promotion or increase in salary. Upper management is also not backfilling after most resignations, so work continues to be piled onto existing members of teams, leading to burnout. Many projects are half baked and lack the strategic planning and realistic goal setting to be comfortably accomplished, with the emphasis being on “always find a way”. When the project fails or falls behind, upper leadership tends to shift blame on employees. There is a lot of pressure going on in this organization currently. A year ago, I would recommend this as a great place to work. Now, there are still favorable parts like great people and a good mission. I would advise to look elsewhere if you are seeking career growth, stability, or a reasonable workload. Advice to Management:I understand there is a balance between needing to maintain culture, and needing to make money. I would say that it’s very expensive to lose employees due to shortsightedness. The knowledge loss is incredible. Please begin to treat your employees like they are a value to you once again. I believe that so much can be changed with empathy and good faith. Also, prioritize your funds. If you’re such a serious business focused on profitability, maybe prioritize employee retention and growth - like raises and promotions - over frivolous spending on three community trips a year.
Acorns Invest is a serial predator who uses numerous fraudulent and illegal tactics to scam innocent investors. They market specifically to new and young investors unfamiliar with state and federal laws, and regulations. You can find well over 30,000 complaints on Apple store, Google store, Trustpilot, Better Business Bureau, Reddit, and various other sites of innocent victims being abused by this company. First, when you call them to close your accounts, they will, but they won't cancel the subscription and indefinitely bill you monthly for services you canceled and are not provided. This is consumer fraud, false advertising, breach of contract, unjust enrichment and illegal. They falsely advertise a better debit card, the black tungsten metal with their gold plan, yet will send you their basic green card, again consumer fraud, false advertising, breach of contract, unjust enrichment and illegal. I have had their reps lie on the phone, through email, then their escalations team and manager continued to lie, right up to even the ceo, Noah himself, a predator targeting the young and vulnerable. They also love to advertise generous referral programs, promising payment for referring clients, only to weasel out with lies or ghosting you completely and not paying out. In the moral of this complaint, Noah has trained his band of thieves to use any and all fraudulent tactics to unjustly enrich himself and the company with fraudulent advertising, consumer fraud, unjust enrichment, consumer fraud. With all these fintechs and BaaS going bust, evolve bank stealing over $100 mil from customers, SynapseFI going bankrupt, the victim list is piling up. Acorns is the next big scandal that will have millions of victims if not stopped immediately.
I’m writing this review because while the initial customer service is responsive, I have been unable to access my account for over a year. Each time I’ve contacted customer service, they attempt to resolve the issue but ultimately escalate it to a manager. Unfortunately, despite four separate instances of escalation over the past year, no one has followed up with me. Each time, I’m assured the issue will be passed to another department, but it seems to get stuck in a cycle without resolution. I’m now hoping that someone at Acorns can provide me with a direct line to a higher-level manager or someone who can finally address this issue.
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I spent 10,000.00 on a 2 week hotel venture and was told at the Acorns website that 2% would be applied to my Acorns account, they didn't deposit the money and by the time I made a complaint it was over the 60 day policy that is not even in their terms and conditions, bottom line is they are Scumbags and do not hold up to their end of our agreement!
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Fine place to work
Pros:- remote work - super strong staff/principal engineers - supportive and smart mid level management - team specific, but hardworking and collaborative culture generally Cons:- questionable c suite decisions - marketing way overspend - annoying manual processes during engineering development - minimal ai tech/talent
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