Verified Company
Reply from Achilles Foot & Ankle
2026.11.01
Thank you so much, LadyEnglish! We're thrilled you had a great experience with us 😊. Your support means a lot!
What customers say about Achilles Foot & Ankle
Recent reviews
I made an appointment for concerns of plantar fasciitis. Before seeing the provider, the medical assistant told me I needed x-rays. I did not have any known trauma. I may have been agreeable if the PA had actually examined me first. I am a physician assistant myself and do not order unnecessary imaging if the results wouldn't change my recommendations. By physical exam and history she could have diagnosed me with plantar fasciitis.
When I did see her, I told her I was there mostly for PT recommendations who is well versed in managing plantar fasciitis. Instead she told me try pivot, a chain PT company, and do not have any group specifically. How can you not have those connections??
They cancelled my follow up appointment with poor communication, a text.
The whole experience was unprofessional and focused on revenue instead of patient care.
Reply from Achilles Foot & Ankle
2026.10.26
Thank you for sharing your feedback. At Achilles Foot and Ankle Center, we value every patient's experience and appreciate the opportunity to explain our approach to specialty care. While patient privacy prevents us from discussing individual encounters, we would like to address several general concerns.
**Regarding X-rays:** As foot and ankle specialists, radiographic imaging is an important part of our diagnostic process. Foot pain can result from numerous conditions that share similar symptoms, even without a history of trauma. While a physical examination is essential, it cannot always rule out stress fractures, arthritis, structural abnormalities, or other underlying conditions. Our practice routinely recommends radiographs when clinically appropriate to ensure an accurate diagnosis. Failure to obtain indicated imaging can result in missed diagnoses, compromised patient care, and potential professional liability. Our recommendations are based on patient safety and sound medical judgment, never revenue generation.
**Regarding Physician Assistants:** We have tremendous respect for the PA profession, which is why physician assistants are valued members of our clinical team. However, podiatric medicine is a specialty requiring additional focused training and experience. Our PAs receive extensive education in foot and ankle pathology, radiographic interpretation, clinical examination, and differential diagnosis. This specialized knowledge allows them to identify conditions that may otherwise be overlooked. General medical training alone does not necessarily provide the expertise required to make comprehensive specialty-specific recommendations.
**Regarding Physical Therapy:** We maintain excellent relationships with local physical therapists, including the team at Pivot Physical Therapy in Mechanicsville, conveniently located next door to our office. We recommend their services because of our familiarity with their team and confidence in their ability to manage musculoskeletal conditions. Patients are always welcome to choose any physical therapy provider they prefer.
**Regarding Appointment Cancellations:** Our standard procedure is to communicate scheduling changes and provide an explanation whenever appropriate. We recognize that unexpected cancellations can be frustrating. If a cancellation occurs without adequate communication, we encourage patients to contact our office immediately so our administrative team can investigate and assist.
We understand that healthcare professionals may have differing opinions regarding diagnostic approaches. However, our responsibility as specialists is to provide thorough evaluations, identify underlying pathology, and recommend appropriate treatment based on clinical findings and specialty training.
We take concerns about unnecessary testing seriously. Our goal is to deliver comprehensive, evidence-based care while prioritizing patient safety, accurate diagnoses, and positive outcomes.
Thank you again for your feedback. We remain committed to providing compassionate, professional, and high-quality foot and ankle care.
**Regarding X-rays:** As foot and ankle specialists, radiographic imaging is an important part of our diagnostic process. Foot pain can result from numerous conditions that share similar symptoms, even without a history of trauma. While a physical examination is essential, it cannot always rule out stress fractures, arthritis, structural abnormalities, or other underlying conditions. Our practice routinely recommends radiographs when clinically appropriate to ensure an accurate diagnosis. Failure to obtain indicated imaging can result in missed diagnoses, compromised patient care, and potential professional liability. Our recommendations are based on patient safety and sound medical judgment, never revenue generation.
**Regarding Physician Assistants:** We have tremendous respect for the PA profession, which is why physician assistants are valued members of our clinical team. However, podiatric medicine is a specialty requiring additional focused training and experience. Our PAs receive extensive education in foot and ankle pathology, radiographic interpretation, clinical examination, and differential diagnosis. This specialized knowledge allows them to identify conditions that may otherwise be overlooked. General medical training alone does not necessarily provide the expertise required to make comprehensive specialty-specific recommendations.
**Regarding Physical Therapy:** We maintain excellent relationships with local physical therapists, including the team at Pivot Physical Therapy in Mechanicsville, conveniently located next door to our office. We recommend their services because of our familiarity with their team and confidence in their ability to manage musculoskeletal conditions. Patients are always welcome to choose any physical therapy provider they prefer.
**Regarding Appointment Cancellations:** Our standard procedure is to communicate scheduling changes and provide an explanation whenever appropriate. We recognize that unexpected cancellations can be frustrating. If a cancellation occurs without adequate communication, we encourage patients to contact our office immediately so our administrative team can investigate and assist.
We understand that healthcare professionals may have differing opinions regarding diagnostic approaches. However, our responsibility as specialists is to provide thorough evaluations, identify underlying pathology, and recommend appropriate treatment based on clinical findings and specialty training.
We take concerns about unnecessary testing seriously. Our goal is to deliver comprehensive, evidence-based care while prioritizing patient safety, accurate diagnoses, and positive outcomes.
Thank you again for your feedback. We remain committed to providing compassionate, professional, and high-quality foot and ankle care.
My experience was not good:
• Bait and Switch: appointment confirmed with Doctor ( you’re seeing Doctor showing his picture) and a PA evaluated.
•. 10 minutes late, too bad you need to reschedule. I was on time but spent 25 minutes waiting in exam room.
• X Rays were taken but not evaluated. Foot pain due to ankle brace highlighted underlying arthritis on the top of foot. I was treated for tendinitis.on the side of foot. The arthritis pain was much worse than the tendinitis.
• No follow up on last portal message concerning pain on top of foot. I went to another practice they showed me the Xray.
Reply from Achilles Foot & Ankle
2026.10.25
Thank you for sharing your feedback. At Achilles Foot and Ankle Center, we take concerns regarding patient care seriously and believe it is important to clarify several aspects of our clinical policies and procedures.
**Provider Selection:** Patients have the right to choose their provider, and we make every effort to honor those preferences. Occasionally, a physician may need to address a more urgent or complex procedure. In these circumstances, a qualified Physician Assistant may assist with less acute conditions to maintain clinic efficiency and prevent unnecessary delays. Patients may always express their preference to see the physician.
**Radiographic Evaluation:** Our providers carefully evaluate foot and ankle radiographs alongside the patient's symptoms, physical examination, and medical history. X-rays frequently reveal multiple abnormalities, particularly in older adults, including chronic degenerative arthritis. However, not every radiographic finding is clinically significant or responsible for the patient's presenting complaint. Appropriate medical care requires correlating imaging findings with clinical symptoms rather than treating every abnormality identified on an X-ray.
**Acute Versus Chronic Conditions:** Our clinical approach prioritizes the evaluation and treatment of acute conditions before developing long-term management strategies for chronic conditions such as degenerative arthritis. Addressing an immediate concern does not mean other findings have been overlooked. Rather, treatment is prioritized according to clinical presentation, medical necessity, and the patient's most pressing symptoms.
**Appointment Scheduling and Wait Times:** We understand that waiting can be frustrating. However, podiatry is a procedure-based specialty, and certain treatments or unexpected clinical circumstances may require additional time. Our providers also review medical records, diagnostic imaging, and relevant clinical information before entering examination rooms. This preparation is an essential part of delivering thorough medical care. While we strive to remain on schedule, the time required to appropriately treat each patient cannot always be predicted.
Our practice maintains a 10-minute arrival grace period to ensure fairness and prevent significant disruptions to other scheduled appointments. This policy helps protect the appointment times of patients who arrive as scheduled.
**Patient Portal Communication:** Our staff responds to patient portal messages and provides appropriate guidance. However, electronic messaging cannot substitute for a comprehensive clinical evaluation, particularly when symptoms persist, worsen, or involve a new concern. Attempting to diagnose and manage complex medical conditions exclusively through portal messages would not meet our standards for safe, ethical, and responsible patient care. We make every effort to offer earlier follow-up appointments when additional evaluation is necessary.
We recognize that patients may have different expectations regarding provider selection, appointment timing, and treatment priorities. Nevertheless, our responsibility is to balance those expectations with appropriate medical judgment, patient safety, and the needs of all patients receiving care.
We remain committed to providing thorough, evidence-based medical treatment and encourage anyone with unresolved concerns to contact our management team directly so their circumstances can be reviewed appropriately.
**Provider Selection:** Patients have the right to choose their provider, and we make every effort to honor those preferences. Occasionally, a physician may need to address a more urgent or complex procedure. In these circumstances, a qualified Physician Assistant may assist with less acute conditions to maintain clinic efficiency and prevent unnecessary delays. Patients may always express their preference to see the physician.
**Radiographic Evaluation:** Our providers carefully evaluate foot and ankle radiographs alongside the patient's symptoms, physical examination, and medical history. X-rays frequently reveal multiple abnormalities, particularly in older adults, including chronic degenerative arthritis. However, not every radiographic finding is clinically significant or responsible for the patient's presenting complaint. Appropriate medical care requires correlating imaging findings with clinical symptoms rather than treating every abnormality identified on an X-ray.
**Acute Versus Chronic Conditions:** Our clinical approach prioritizes the evaluation and treatment of acute conditions before developing long-term management strategies for chronic conditions such as degenerative arthritis. Addressing an immediate concern does not mean other findings have been overlooked. Rather, treatment is prioritized according to clinical presentation, medical necessity, and the patient's most pressing symptoms.
**Appointment Scheduling and Wait Times:** We understand that waiting can be frustrating. However, podiatry is a procedure-based specialty, and certain treatments or unexpected clinical circumstances may require additional time. Our providers also review medical records, diagnostic imaging, and relevant clinical information before entering examination rooms. This preparation is an essential part of delivering thorough medical care. While we strive to remain on schedule, the time required to appropriately treat each patient cannot always be predicted.
Our practice maintains a 10-minute arrival grace period to ensure fairness and prevent significant disruptions to other scheduled appointments. This policy helps protect the appointment times of patients who arrive as scheduled.
**Patient Portal Communication:** Our staff responds to patient portal messages and provides appropriate guidance. However, electronic messaging cannot substitute for a comprehensive clinical evaluation, particularly when symptoms persist, worsen, or involve a new concern. Attempting to diagnose and manage complex medical conditions exclusively through portal messages would not meet our standards for safe, ethical, and responsible patient care. We make every effort to offer earlier follow-up appointments when additional evaluation is necessary.
We recognize that patients may have different expectations regarding provider selection, appointment timing, and treatment priorities. Nevertheless, our responsibility is to balance those expectations with appropriate medical judgment, patient safety, and the needs of all patients receiving care.
We remain committed to providing thorough, evidence-based medical treatment and encourage anyone with unresolved concerns to contact our management team directly so their circumstances can be reviewed appropriately.
I saw Dr. Baldwin at the Mechanicsville office and it was a wonderful experience. He took his time with me, explained everything that was going on, and answered all my questions. Would definitely refer this practice to friends and family.
Reply from Achilles Foot & Ankle
2026.10.22
Thank you, Deborah! We're thrilled to hear about your positive experience with Dr. Baldwin. Taking the time to ensure patients feel informed and cared for is always our goal. Your recommendation means so much to us! 😊
Wonderful Staff. Dr. Baldwin is very friendly and kind. Most importantly they are knowledgeable and go above and beyond to welcome you and make you feel comfortable.
Reply from Achilles Foot & Ankle
2025.08.11
Thank you, Dexter! We're thrilled to hear you felt welcomed and comfortable. Dr. Baldwin and the team truly appreciate your kind words and will continue to provide the best care possible.
I had an great experience at Achilles Foot & Ankle Center- Richmond location, the staff was incredibly welcoming and the clinic was spotless, the Podiatrist took the time to explain everything clearly & made me feel right at east, highly recommend for anyone needing foot care!
Reply from Achilles Foot & Ankle
2026.02.13
Thank you, Sophia! We're thrilled to hear about your positive experience at our Richmond location. Making you feel comfortable and well-cared-for is our top priority. We appreciate your kind words and recommendation! 😊
Don’t bother. You can’t reach them. Call the number. The phone system is crap. Long periods of silence…doesn’t prompt well. Wait 3 minutes to just get an answering service. Confirmed that they are open…but can’t talk to ANYONE IN THEIR OFFICE. TERRIBLE PHONE SYSTEM. GOOD LUCK. Update…They responded to my review immediately they must be looking for bad reviews all the time getting ready to respond immediately. The point is that your staff does not answer the phones in a timely manner. And the fact that you actually say that if somebody waits over 10 minutes they get put with someone else’s absurd… nobody should have to wait that long to talk to one of your people. One of your office staff or assistants should be able to talk to patients and even if they can’t talk, they say will call you back. “Staffing your phone system” With an answering service during business hours is no excuse … I find it lazy and you should have your first priority be the beginning experience on the phone with your clients. Instead of passing workload off to an answering service. Answering services are for after hours. Also, I sent a text and it took quite a while to hear back. You know exactly what you’re doing wrong and you can fix it and make your company better.
Reply from Achilles Foot & Ankle
2026.10.14
Good Morning,
We are truly sorry that you are having difficulty reaching our office. We staff our phone systems from 7:30AM - 01:00 AM Monday through Sunday. We also can be reached by SMS text during normal business hours. Our providers also respond to portal messages during normal business hours.
In order to reduce the time on the phone, if our patients have to wait on the phone line for more than 10 minutes, the phone system does prompt the caller to leave a voice message for a return call. The message is placed in a queue for return call like you are waiting in line at our office.
We want to communicate with our patients and offer multiple means of communication. Please reach out through your portal if you would like to communicate with one of our staff members.
Updated Response: We do like to respond quickly to negative reviews in an attempt to resolve the patient's issue. We do not utilize a call center at Achilles Foot and Ankle Center. Everyone that handles patient communication, including phone calls, are direct employees of Achilles Foot and Ankle Center. Our friends may have accents that are different from the local community but they do not work in a call center. In order to focus on in person patient care, our clinical team returns patient messages and phone calls throughout the day. All messages or phone calls received before 3PM on Monday, Tuesday, Wednesday, and Thursday are returned same day. All messages or phone calls received before 12PM on Friday are returned same day.
We are truly sorry that you are having difficulty reaching our office. We staff our phone systems from 7:30AM - 01:00 AM Monday through Sunday. We also can be reached by SMS text during normal business hours. Our providers also respond to portal messages during normal business hours.
In order to reduce the time on the phone, if our patients have to wait on the phone line for more than 10 minutes, the phone system does prompt the caller to leave a voice message for a return call. The message is placed in a queue for return call like you are waiting in line at our office.
We want to communicate with our patients and offer multiple means of communication. Please reach out through your portal if you would like to communicate with one of our staff members.
Updated Response: We do like to respond quickly to negative reviews in an attempt to resolve the patient's issue. We do not utilize a call center at Achilles Foot and Ankle Center. Everyone that handles patient communication, including phone calls, are direct employees of Achilles Foot and Ankle Center. Our friends may have accents that are different from the local community but they do not work in a call center. In order to focus on in person patient care, our clinical team returns patient messages and phone calls throughout the day. All messages or phone calls received before 3PM on Monday, Tuesday, Wednesday, and Thursday are returned same day. All messages or phone calls received before 12PM on Friday are returned same day.
My service was fast and efficient.
Reply from Achilles Foot & Ankle
2026.10.08
Thank you, Dorothy, for sharing your experience! We're glad to hear our service met your expectations. 😊
Great group of people
Reply from Achilles Foot & Ankle
2026.10.07
Thank you, Amanda! We're thrilled to hear you enjoyed working with our team. 😊 Your kind words mean a lot to us!
Dr. Baldwin was amazing! He identified my foot issues and explained them to me in an easy to understand manner. He was gentle with my tender foot while manipulating it and I really appreciate the care he took. I would recommend him and his practice as he is hands down one of the best doctors I’ve seen in a long time!
Reply from Achilles Foot & Ankle
2026.10.07
Thank you, Elizabeth, for sharing your wonderful experience! We're thrilled to hear Dr. Baldwin provided such thoughtful care and clear communication. Your recommendation means a lot, and we're glad he could help with your foot issues. 😊
Reply from Achilles Foot & Ankle
2026.10.03
Thank you, Victoria! We're thrilled to see your positive feedback. Your support means a lot to us 😊
“Dr. Baldwin is an excellent professional. All staff was kind and made me feel very comfortable. I’m also very satisfied with the final result!”
Reply from Achilles Foot & Ankle
2025.04.28
Thank you for sharing your positive experience with us; we're thrilled to hear you felt comfortable and satisfied with your treatment. Your feedback is greatly appreciated and motivates us to continue providing excellent care.
⭐⭐⭐⭐⭐ I knew this clinic was different within the first five minutes.
From the moment you walk through the door, you're greeted by people who are genuinely warm, welcoming, and kind. The staff takes the time to listen, answer your questions, and make you feel comfortable. You never feel rushed or like you're just another name on the schedule.
Then there's Dr. Baldwin—he's exceptional. He talks with you, not at you, explaining everything in a way that's easy to understand. He's patient, compassionate, incredibly knowledgeable, and you can tell he truly cares about helping his patients. Whether it's a routine visit or a more complex issue, you feel supported and confident every step of the way.
The best part? You don't just leave with healthier feet—you leave feeling heard, valued, and certain you chose the right clinic.
💙 Achilles Foot and Ankle is the only place I trust with my feet. Highly recommended! 👣⭐
Reply from Achilles Foot & Ankle
2025.04.17
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with our team, and we're grateful for your trust in us.
Reply from Achilles Foot & Ankle
2026.10.02
Thank you so much for your support, Wendalyn! Your feedback means a lot to us, and we’re thrilled you had a great experience 😊. Let us know if there’s anything else we can do for you!
Great experience, knowledgeable and fast. Highly recommend
Reply from Achilles Foot & Ankle
2026.10.02
Thank you, Brennan! We're thrilled to hear you had a great experience. Your recommendation means a lot to us! 😊
I’ve been to this company in the past for a bunionectomy but I had to return due to a complaint of glass in the heel of my foot. I was very nervous but Dr. Baldwin and his Medical Assistant made me feel very comfortable by having a conversation with me to calm my nerves and explained everything to detail. They both did an amazing job. Thank you!
Reply from Achilles Foot & Ankle
2026.10.02
Thank you, Kiara, for sharing your experience! We're glad Dr. Baldwin and the team made you feel comfortable and cared for. Your trust means a lot to us, and we’re here whenever you need us. Take care! 😊
Reply from Achilles Foot & Ankle
2026.10.02
Thank you so much for your feedback, Alexzandra! We're thrilled you had a great experience 😊. Let us know if there's anything else we can do for you!
I could never call Dr. Baldwin my podiatrist, just my surgeon. After diagnosing me and performing my surgery (bone spur, chipped bone, and Achilles reattachment), I never saw Dr. Baldwin ever again. After my surgery, they handed me a list of medications but no schedule to take them. I ended up calling the hospital and speaking with their pharmacist to find out what I should be taking and when: several class 2 drugs for pain. Imagine if I hadn't called the pharmacy. The attached pictures show my Achilles 14 months post-surgery. It is so tight it is causing an indentation.
Reply from Achilles Foot & Ankle
2026.09.30
Heather, we regret to hear about your experience and the difficulties you faced post-surgery. This isn’t the experience we aim for. Please contact our customer service so we can address your concerns and assist you further with your recovery. Your feedback is important to us.
Now as more time has passed I am even more disappointed with how my entire experience here went. I was diagnosed with Morton’s Neuroma and received pretty quick care. My appointment with Dr. Baldwin went okay. I do feel like my time with the doctor was rushed and I didn’t feel like I really got to ask many questions or get adequate support related to my feet. They kept wanting to do extra stuff that would cost me more money without clarifying costs. I had to slow the staff down multiple times to ask for prices before they proceeded, and they often assumed I was ready to pay for things without confirming. Since I was paying almost entirely out of pocket until my deductible was met, this was really important. I live in a single-income household at the moment, and as good as my insurance is, I don’t visit the doctor often and my deductible wasn’t nearly met yet. So everything I was paying for was coming out of my own pocket!
I paid $160 for the initial visit before even seeing the doctor, then another $157 the same day for treatment, shoe inserts, and X‑rays. Weeks later, I received a call from their billing department claiming I owed an additional $130. Huh? How do you charge me over $300 the day of my visit then call asking for more money? After checking my explanation of benefits, it turned out not only did I not owe anything, they had actually overcharged me by nearly $80! I eventually received a refund check in the mail months later. It took calling 4 times and emailing their billing department several times before we came to this resolution.
Their automated phone system and constant voicemail messages were also extremely aggravating and made the whole billing situation even more frustrating. They had an automated call system that would call me,no joke, 5-7 times a week, just to remind me my appointment was coming up. Over and over again it would call me for no reason. I had to just block the number.
They also use an AI agent when you try to call them and it was nearly impossible to get to get an actual person on the phone at times.
The insoles I was given worked for maybe a month or two and eventually broke down entirely. The quality of them was no better than things you can find in a store or online. I didn’t attend my follow-up appointment due to how expensive it was and how difficult the first billing arrangement was. I ended up finding a different provider.
All and all, it was extremely disappointing experience, especially after having my own family members tell me about how great this practice was for them, I unfortunately did not have the same experience.
Reply from Achilles Foot & Ankle
2026.02.18
Thank you for sharing your experience, Ryan. We're glad you were happy with the medical care, but we’re sorry for the frustration caused by the billing process. Please contact our customer service team so we can address these concerns and make things right. Your feedback helps us improve! 🙏
Came for an avulsion. Super easy and quick to book an appointment. The nail removal process was quick! Reasonable pricing. All staff and medical personnel are professional and easy going. I felt really comfortable and my concerns were adresssed. Now I'm healing nicely and know where to go if I ever should need medical attention for a foot/toe nail issue. Thanks everyone for being so kind.
Reply from Achilles Foot & Ankle
2026.09.17
Thank you, N, for your kind words! We're so glad to hear you felt comfortable and had a smooth experience with us. It's wonderful to know you're healing well. If you ever need anything in the future, we're here for you! 😊
Frequently asked questions about Achilles Foot & Ankle
How many reviews does Achilles Foot & Ankle have?
Achilles Foot & Ankle has 2,053 reviews on Trustindex, collected from Google and Trustindex.
What is Achilles Foot & Ankle's average rating?
Achilles Foot & Ankle is rated 4.6 out of 5 based on 2,053 reviews. 87% of reviewers gave five stars.
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