Achilles Foot & Ankle Reviews

Thank you, N, for your kind words! We're so glad to hear you felt comfortable and had a smooth experience with us. It's wonderful to know you're healing well. If you ever need anything in the future, we're here for you! 😊

Thank you for sharing your experience, Heather. We’re sorry to hear about your concerns and would like to address them properly. Please reach out to our customer service team so we can assist you further. Your feedback is valuable as we strive to improve our care and communication. 🙏

Thank you for sharing your detailed experience, Chassitty. We deeply regret the challenges you encountered and take your concerns very seriously. Please connect with our customer service so we can address these matters further and work toward a resolution. Your feedback helps us improve, and we truly appreciate it.

Thank you, Lize2! We're thrilled to hear our services work so well for your kids 😊. Your support means a lot to us!

We take patient privacy concerns very seriously and would like to clarify the information presented in this review. Achilles Foot and Ankle Center does not sell patient information, and our new-patient paperwork does not contain language authorizing us to sell patient information. We also do not market products to our patients.

Patients may opt out of optional communications. However, all patients must acknowledge the consent forms and basic medical-office policies required to establish care, including documents related to treatment, privacy practices, billing, and office procedures.

We are sorry that there appears to have been a misunderstanding. We would welcome the opportunity to review the specific language you encountered and address your concerns directly.

While we appreciate your feedback, we also believe it is important to provide a fair and accurate perspective.

Our practice is required to obtain appropriate patient identification and current insurance information when insurance is being used for services. We accept the necessary information in either paper or electronic form whenever appropriate and make every effort to help patients navigate these requirements.

We are committed to treating patients of all ages with dignity, patience, and kindness, and we ask that the same courtesy and respect be extended to our staff. Our team routinely works with patients and their caregivers to resolve identification, insurance, scheduling, and other administrative concerns.

Unfortunately, there are circumstances in which we cannot proceed with a scheduled visit when the information necessary to verify identity, insurance coverage, or benefits has not been provided.

Regarding payment, insurance plans generally require applicable copayments to be collected as part of the patient's financial responsibility. When a patient's insurance plan identifies a copayment as due for the visit, our practice collects that amount at the time of service. We also make patients aware of our payment expectations through appointment reminders and text communications before their visits.

We understand that insurance requirements can sometimes be frustrating or confusing. Our staff makes every reasonable effort to explain these requirements and assist patients in completing what is necessary for their care.

We value our patients and remain committed to providing respectful, compassionate care while also complying with applicable insurance and billing requirements. We wish you all the best with your future care.

Thank you for taking the time to share your feedback. We appreciate your kind comments regarding our providers, but we are genuinely disappointed to hear about your experience with the administrative side of our practice.

We agree that repeated appointment cancellations are frustrating, particularly when a patient has arranged work and other responsibilities around a scheduled visit. When an appointment must be changed unexpectedly, our automated system may send an immediate text notification so that patients receive notice as quickly as possible. However, we recognize that a text notification alone can feel impersonal and may leave patients with the burden of contacting the office to reschedule. Your feedback regarding this process is well taken, and we are reviewing how we communicate and assist with rescheduling when appointments must be changed.

We also agree with your broader point regarding significant delays. We ask our patients to arrive on time because maintaining the schedule helps us provide timely care to everyone. In return, patients should reasonably expect us to respect their time as well. Medical offices can occasionally fall behind because of emergencies, complicated medical conditions, or patients who require more time than anticipated. While some delays are unavoidable, communication should not be. When we are experiencing a substantial delay, we should make every reasonable effort to communicate that information so patients can make informed decisions about their time.

We have continued to improve our scheduling and communication systems, and feedback like yours helps identify areas where those systems may not be working as intended.

We also want to assure current and prospective patients that we care deeply about the people who entrust us with their care. While privacy regulations prevent us from discussing the circumstances surrounding any individual's appointments in a public forum, we welcome the opportunity to review specific concerns directly with the patient and determine what occurred.

Thank you again for recognizing the care provided by our clinical team. We appreciate both the positive comments and the criticism, and we will use your feedback to continue improving the patient experience at Achilles Foot and Ankle Center.

Thank you so much for your support, John! We're glad you had a great experience. 😊

Thank you for your feedback and for recognizing the care provided by our team. We understand how frustrating an extended wait can be, and we agree that our patients’ time is valuable.

While unexpected medical needs can occasionally cause the schedule to run behind, waiting an hour or more is not the experience we want for our patients. We continue to evaluate our scheduling processes and are working to improve both wait times and communication when significant delays occur.

We appreciate your patience and your feedback, as it helps us identify where we need to do better.

Thank you for sharing your concerns. We appreciate your positive comments regarding Dr. Baldwin, but we would also like to clarify an important misunderstanding about how our practice provides care.

Achilles Foot and Ankle Center uses a team-based model that includes Dr. Baldwin as well as licensed and credentialed advanced practice providers. Our physician assistants and nurse practitioners are not “doctor assistants,” nor do we consider care provided by them to be a downgrade in service. They are medical professionals who work collaboratively with Dr. Baldwin and provide evaluation, treatment, and follow-up care within their professional scope of practice.

Patients are also not limited to seeing Dr. Baldwin only for their first visit. Patients who specifically wish to schedule with Dr. Baldwin may request an appointment with him, subject to his availability. We apologize if our scheduling process or communication gave you a different impression.

We would also like to clarify that conservative treatment such as stretching, strengthening exercises, and physical therapy is an important part of treating many foot and ankle conditions. A recommendation for physical therapy is not necessarily an indication that less care is being provided simply because a previous treatment may have included an injection. Treatment recommendations can change based on a patient's symptoms, response to previous treatment, and clinical findings at each evaluation.

Regarding the $50 copayment, copayments are generally determined by a patient's insurance plan rather than by the individual provider or the type of recommendation ultimately made during the visit. An office visit includes the medical evaluation and clinical decision-making necessary to determine the appropriate next step in treatment, even when that recommendation ultimately involves physical therapy or a home exercise program.

Because we take patient privacy seriously, we cannot discuss the specifics of anyone's diagnosis, examination, treatment, or appointment history in a public forum. However, we are always willing to discuss concerns directly and review available treatment and scheduling options.

We are sorry that your experience left you disappointed. Our goal is not simply to provide temporary relief, but to develop an appropriate treatment plan that helps our patients improve and return to the activities they enjoy.

Thank you so much, Clifton! We're thrilled we could provide the care and clarity you needed. Taking care of your feet is essential, and we're glad we could help you get back on track. Wishing you a smooth recovery and many healthy steps ahead! 🦶✨

Thank you, Paulo! We're thrilled to hear about your amazing experience with Dr. Baldwin and our team. Providing thorough care in a welcoming environment is our priority. Your recommendation means a lot to us! 😊

Thank you, Sophia! We're thrilled to hear about your positive experience at our Richmond location. Making you feel comfortable and well-cared-for is our top priority. We appreciate your kind words and recommendation! 😊

Thank you so much, Nurse Joy! We’re thrilled to hear about your positive experience with Dr. Baldwin and our team. Your kind words mean a lot, and we’re grateful to have earned your recommendation!

Thank you, Rizel, for sharing your experience! We're thrilled to hear you felt comfortable and supported by our team. Your recommendation means so much to us, and we're always here to help with any foot or nail concerns you may have in the future! 😊

Thank you so much for your kind words and for trusting us with your foot care needs! We're thrilled to hear you had a positive experience with our team.

Thank you, Ryan! We're thrilled to have you back and look forward to seeing you at your next appointment!

Hi Renee, we're sorry to hear about your experience. We'd love the chance to make things right—please reach out to our customer service team so we can assist you further. Thank you for bringing this to our attention.

Thank you for sharing your positive experience with us; we're thrilled to hear you felt comfortable and satisfied with your treatment. Your feedback is greatly appreciated and motivates us to continue providing excellent care.