Verified Company
I asked for a carer to help me take my disability children swimming but the carer was just glued to his phone. Don't use this place. Don't risk your loved ones lifes
Reply from Ability Assist
2025.05.13
Hi Justin,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
After reviewing our records, we’re unable to identify any recent service that matches this situation. It’s possible this may be a case of mistaken identity, as there are several providers with similar names. If you believe this feedback may have been intended for another organisation, we kindly ask you to check and confirm.
If we do not hear back, we may seek to have this review examined by Google, as we are unable to verify that this relates to our organisation.
If you'd like to discuss this further or believe this is connected to our services, please don’t hesitate to contact us directly on (03) 9306 1770 or at support@abilityassist.com.au. We’d welcome the opportunity to speak with you.
Kind regards,
Matt from The Ability Assist Team
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
After reviewing our records, we’re unable to identify any recent service that matches this situation. It’s possible this may be a case of mistaken identity, as there are several providers with similar names. If you believe this feedback may have been intended for another organisation, we kindly ask you to check and confirm.
If we do not hear back, we may seek to have this review examined by Google, as we are unable to verify that this relates to our organisation.
If you'd like to discuss this further or believe this is connected to our services, please don’t hesitate to contact us directly on (03) 9306 1770 or at support@abilityassist.com.au. We’d welcome the opportunity to speak with you.
Kind regards,
Matt from The Ability Assist Team
Ability Assist have been helping our family by providing care around the clock for my young foster siblings when my elderly parents are unable to do so. The carers and managers have been wonderful. They fully understand all our needs, and consistently provide exceptional care. All the carers are kind and lovely to the kids and take care with all tasks like a parent would. They are willing to learn new skills so the kids can stay safely in their own home rather than going to inpatient respite care.
Reply from Ability Assist
2025.02.17
Hi M Murphy,
Thank you for your kind review and positive rating! We’re so pleased to hear that our team’s support has made a difference for your family. Your feedback means a lot to us, and we’re glad to know things are going well.
Matt
Ability Assist
Thank you for your kind review and positive rating! We’re so pleased to hear that our team’s support has made a difference for your family. Your feedback means a lot to us, and we’re glad to know things are going well.
Matt
Ability Assist
Reply from Ability Assist
2024.05.09
Hi Burhan, We are sorry to see that you have not had a positive experience with us. Our team always strives to provide excellent support, and we're disappointed to hear that we fell short of your expectations. If possible, we ask that you please reach out to our team at support@abilityassist.com.au or (03) 9306 1770 so we can discuss your experience further and explore ways to address your concerns. Thank you for taking the time to share your feedback with us.
Matt from Ability Assist
Matt from Ability Assist
Reply from Ability Assist
2024.01.04
Hi Leo,
We're genuinely sorry to hear that we fell short of your expectations. Your feedback is important to us, and we'd love to learn more about your experience to identify areas for improvement. Please reach out to our team (03 9306 1770 or support@abilityassist.com.au) so we can discuss your concerns in more detail. We appreciate your input as it helps us strive for better service.
Best regards,
Matt from Ability Assist
We're genuinely sorry to hear that we fell short of your expectations. Your feedback is important to us, and we'd love to learn more about your experience to identify areas for improvement. Please reach out to our team (03 9306 1770 or support@abilityassist.com.au) so we can discuss your concerns in more detail. We appreciate your input as it helps us strive for better service.
Best regards,
Matt from Ability Assist
Horrible staff and provider stay away from this business
Reply from Ability Assist
2023.09.08
Ability Assist is sorry to hear we did not meet your or your family member's expectations. We welcome feedback as we continually strive to improve our service. I notice there are no contact details linked to your feedback. Could you please contact support@abilityassist.com.au so we can understand your concerns in more detail and follow up as required.
Dedicated, hard working organisation who support their clients to achieve their goals whilst empowering them to have choice and control over their life and the choices they make.
Reply from Ability Assist
2024.01.04
Hi Lauren,
Thank you for the fantastic 5-star rating and your glowing review! We're delighted to hear about your positive experience with our service. Delivering exceptional client experiences is our top priority, and your feedback affirms that we're on the right track.
Best regards,
Matt from Ability Assist
Thank you for the fantastic 5-star rating and your glowing review! We're delighted to hear about your positive experience with our service. Delivering exceptional client experiences is our top priority, and your feedback affirms that we're on the right track.
Best regards,
Matt from Ability Assist
Reply from Ability Assist
2024.01.04
Hello Ryan,
We sincerely regret that we didn't meet your expectations, and we appreciate you taking the time to share your feedback. Your experience is crucial to us, and we would like to better understand the specifics of your concerns. Please connect with our team (support@abilityassist.com.au) so we can discuss your experience further and explore ways to address your issues. Your insights are valuable as we work towards enhancing our services.
Best regards,
Matt from Ability Assist
We sincerely regret that we didn't meet your expectations, and we appreciate you taking the time to share your feedback. Your experience is crucial to us, and we would like to better understand the specifics of your concerns. Please connect with our team (support@abilityassist.com.au) so we can discuss your experience further and explore ways to address your issues. Your insights are valuable as we work towards enhancing our services.
Best regards,
Matt from Ability Assist
Reply from Ability Assist
2024.01.04
Hi Nicholas
We're sorry to see your 1-star rating. If there's anything specific you'd like to share about your experience, please reach out to our team at support@abilityassist.com.au. We value your input and want to ensure we address any concerns you may have.
Best regards,
Matt from Ability Assist
We're sorry to see your 1-star rating. If there's anything specific you'd like to share about your experience, please reach out to our team at support@abilityassist.com.au. We value your input and want to ensure we address any concerns you may have.
Best regards,
Matt from Ability Assist
