Be aware of everything you sign with this people or company red the agreement carful they offered me buying my terminal machine contract
And they did it now at the end they want that money back as a part of the agreement so I been with them nearly a year don’t trust them on 0.01 rates they charge you more and more on interchange which people don’t know it cost a lot more then others they have hidden costs not trustable at all . Im fighting with them up to they end
Extremely Dishonest company. Promised 1 rate and then delivered another. Sales dept very slick, but once you sign on they don't care about you at all. We were left with non working machines (twice!) for 2 weeks during the busiest holiday season. In retrospect, it was a good thing, since they didn't deliver the rates they promised anyway. Avoid if you don't want heartaches!
Brilliant service from Lewis as ever, had an issue with one of my card machines not taking phone payments, this was resolved within minutes of contacting A2B Customer Services. Thanks again
Would like to say a massive thank you to A2B payment solutions for helping me and my business to get back up and going again.
Through word of mouth I was recommended A2B and I can’t thank k them enough. I needed funding to rebuild build my business and re fresh my branding and it was the best decision I have made. My consultant Ellie made things very easy for me and explained everything in great detail to make sure there was no confusion.
I would highly recommend A2B and have since passed on the details to other friends with businesses. Thank you again
Absolutely brilliant! A2B saved me a fortune on my card rates — I had no idea I was paying so much until they came in and slashed my bill by half. Kenzie and Harry were amazing throughout the process. Couldn’t recommend them more!
This is my third time using A2B for business funding, and they continue to exceed my expectations every single time. The process is always quick, seamless, and completely hassle-free. Dan and Mackenzie are an absolute credit to the company — truly a pleasure to work with 😊
The representative who called me last week agreed to email me but hasn't after I claimed the machine was slow and the charges were high. He said he'll email me after stating I was being cynical. I wish they play back the recording and see who rude the rep was.
I recently signed up with A2B Payments after being told by Steph, their rates would save my business money compared to my existing provider. The £15 monthly terminal cost was mentioned, but I was assured that even with this included, I would still be better off overall.
That turned out not to be the case.
After I signed the agreement, I was sent the full cost breakdown and quickly realised that once the terminal fee was factored in, their offer was actually more expensive than what I already had with Worldpay (who charge me £1 per month for the terminal, continuous). The savings simply didn’t exist as promised.
I cancelled the agreement on the same day via email. I never used the terminal, which was returned unused. My direct debit was cancelled, and I made it clear I did not want to proceed.
From that point, communication from A2B stopped. My messages were ignored, the rep went silent, and I had to chase Clover directly just to get a response. Despite everything, A2B is still trying to justify the agreement and avoid taking responsibility.
This experience has been stressful and unnecessarily drawn out. If you’re a small business looking for transparency, support, and fair communication, I would not recommend A2B Payments based on my experience.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with us has been stressful.
We would like to clarify that, after a thorough comparison of your previous agreement with Worldpay, every transaction rate we offered through Clover was indeed lower than your existing supplier’s rates. While the terminal rental with Clover is higher, the savings across your card processing transactions outweighed this cost, meaning your overall monthly spend would still have been lower.
We understand this difference in structure may have caused some confusion, and we did our best to explain this clearly during our conversations. We also regret if our communication after your cancellation did not meet your expectations, that is not the level of service we strive to deliver, and we’ll be reviewing our processes internally to ensure improvements are made.
We value transparency and fairness, and we’re sorry that despite our efforts, we weren’t able to meet your expectations on this occasion. Should you wish to discuss this further, please feel free to reach out to us directly — we would be happy to talk through any remaining concerns.
— The A2B Payments Team
Charlie Read2025.09.12
Amazing service and special mention to Richard! As a competition company they knew the legal field well, and we can't wait to grow with them!
Not happy at all. Was reluctant to go with this company and told them I was not going ahead. Changed my mind after talking to a sales consultant who said they could definitely save me money. No after care, no help with set up, no answers for things I found difficult. Have gone back to my previous provider but stuck in a contract with A2b now for the next 18 months! Avoid - pushy sales team
After looking around for couple of weeks we come across A2B payment Solution. We noticed when speaking with other companies that what they tell us doesn't not match the agreement. However Harry at A2B was very honest and helpful help us secure a great deal. Harry is an asset to A2B thank you for you help
With most companies the true test of now a customer is valued is the quality of service you receive in the aftercare when issues arise. And without fail Phillip Bonney has gone a step beyond in this, a month into having my account I’ve had multiple calls just checking everything has been running smoothly and anything teething problems we had to deal with he was only a call away. Great service
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