Verified Company
I have loved 12th tribe for several years now. I recently had to contact customer service over a very minimal flaw and they not only responded in record time but the resolution was even better than I anticipated. It really impressed me from start to finish.
Reply from 12th Tribe
2025.02.17
Hey Amber! Thank you so much for your kind words and for being a loyal part of the 12th Tribe family! 💛 We're so happy we could make your experience a great one. We truly appreciate you and can’t wait to style you for many more years to come! ✨
Customer service was great! When I ordered my wife a jumpsuit for her birthday that had some issues, they quickly offered to resolve the issue and gave multiple options to correct the problem. We will gladly order again in the future.
Reply from 12th Tribe
2025.02.06
Hey Jacob! Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service team. We're so happy we could help resolve the issue and make things right for you. Your support means a lot, and we can’t wait to welcome you back for future orders! 🥰 Wishing your wife a wonderful birthday celebration! 😊
Return policy is very ridiculous. 12-18 business days for a return of payment. First & last time shopping with this company. The item that was purchased was overpriced, cheaply made and thin.
Reply from 12th Tribe
2025.02.03
Hi Shantel! Thank you for your feedback; we take our customer feedback seriously. I understand your frustration, and rest assured we are here to make your return experience better. We'd love to help you immediately; kindly reach out to us via LiveChat on the website for immediate assistance! Thank you!
The best customer service! So responsive and helpful!!!
Reply from 12th Tribe
2025.01.28
Hey Dana! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. Your satisfaction means the world to us, and we’re always here to help whenever you need it. We truly appreciate your support! 🥰
I’ve shopped here for YEARS and it’s VERY hit/miss. Most recently my Mother purchased a sweater set from here for my birthday. I opened my present and immediately discovered a hole on the back of the sweater. And one leg is longer than the other, nice… I immediately reached out to ask for an exchange and was told “it’s been more than 15 days”. So WARNING ⚠️ don’t purchase presents for family/friends at 12thTribe, they won’t be able to exchange them even when the items are defective. As others have mentioned the sizing is all over the place: I wear a xsmall in some items and a medium in others.
I’ve also submitted a complaint thru the BBB and some other online review forums.
Reply from 12th Tribe
2025.01.26
Hello Kelly! Thanks for bringing this matter to our attention , and I sincerely apologize for the issue you encountered with your previous order. Your feedback is valuable to us, upon reviewing your order, it appears that it was already taken care of via email. If you have any questions or concerns, please reach out. We're here to help and make things right for you! Xx
When my first order was lost, their customer service team was great at responding to me right away to come up with a solution. Once my clothes did arrive, they fit true to how they were advertised.
Reply from 12th Tribe
2025.01.24
Hi Heather! Thank you so much for sharing your experience! We're so glad our team was able to assist you when your first order was lost, and it’s wonderful to hear that your clothes fit just as expected. Your kind words mean the world to us, and we truly appreciate your patience throughout the process! 🥰
My first purchase and it was a great experience. Item was high quality, washes nicely, and shipping and customer service is great. Will purchase again!
Reply from 12th Tribe
2025.01.20
Hi Lynn! Thank you so much for your kind words! We're thrilled to hear your first experience with us was a great one and that you love the quality of your item. It means a lot to us that our shipping and customer service met your expectations too. 🥰 We can't wait to have you shop with us again—you're officially part of the tribe! 💕
I have had really great luck with 12th Tribe! I am always hesitant to try new companies but the items I have received have been so cute and great quality. They also had great customer service on an item I needed to return - super responsive and accommodating. I will order again and again!
Reply from 12th Tribe
2025.01.20
Hi Brittany! Thank you so much for your kind review! 💕 We're thrilled to hear that you've had such a positive experience with us. We strive to provide both stylish pieces and excellent customer service, so it's wonderful to know we've hit the mark! We can’t wait to have you back again and again – happy shopping! 😊✨
I ordered a dress that was needed for a special occasion and paid the shipping cost for next day to ensure it arrived on time. This company claims to have put the correct zip code on the label; however, UPS says otherwise. I contacted this company to help resolve the issue, and they refuse saying it is out if their hands and will be of no further assistance. I contacted UPS to correct this company's error but my package is still sitting at a warehouse for days now. I have ordered before from this company with no issues. Once they have your money and do not offer anything other than store credit on returns they do not care about customer service.
Update:
12th Tribe agreed to send me the dress I paid for via USPS without charging shipping and I agreed it could be done via regualr mail since I no longer needed the dress for a specific occassion.The latest tracking shows the address was once again labeled wrong and sitting idle. It is now January 18th, and I was supposed to receive this dress in December...same story different month.
Reply from 12th Tribe
2024.12.30
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We want to make things right and help resolve this matter for you. Our team will be reaching out to you via email shortly to address your concerns directly.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to assist you. 🙏🏻
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to assist you. 🙏🏻
Love this site! They have so many cute unique styles! I got a bunch of cute outfits for my bridal era from here and since then every cute clothes for many other events! They have great customer service as well they are so quick to respond and always willing to help resolve anything that comes up! Highly recommend!
While some of the clothes are trendy and cute, I cannot shop from this company anymore. Everything is very overpriced for how cheaply made it all is. Most of my purchases have begun to fall apart within two wears. Their return policy is horrendous — 15 days, even during the holidays, $10 return fee, no exchanges, 16 day “inspection processing time” for returns before you can receive store credit that expires within 12 months. It’s overpriced fast fashion that has good marketing. Use reverse image lookup for anything you want and you’ll likely be able to find it for cheaper elsewhere.
Reply from 12th Tribe
2025.01.13
Thank you for sharing your feedback with us Hayley. We're truly sorry to hear that your experience didn't meet expectations, and we understand your frustration. We'll be reaching out to you via email to address your concerns directly and work towards a solution. We appreciate you taking the time to provide us with your thoughts! 🙏🏻
The style is rock star chic! I love it! It's sexy with a personal touch and doesn't reveal too much skin.
Reply from 12th Tribe
2025.01.13
Thank you so much for your kind words Shaoting! 🌟 We're thrilled you love the style—rock star chic is exactly the vibe we were going for! 😍 It's amazing to hear that you find it sexy yet classy. We hope you feel fabulous every time you wear it! ✨
This company SUCKS with its returns, and the clothes aren't worth this hassle. Not only did it not even allow me to get my money back (it only allowed me to choose store credit), but when I went to the post office to send it back, I had to pay for it. EVEN THOUGH it's supposed to be a prepaid label, it only covered 4 ounces! That's less than the weight of the dress! Don't bother with them. It looks cute, but the quality is not great for the price either. Save your money and time
Reply from 12th Tribe
2024.12.27
Hi Bunmi! Thank you for sharing your feedback. We’re sorry to hear about your experience and truly want to make this right for you.
We’ve sent you an email to further assist and address your concerns directly. Please check your inbox so we can work together to resolve this matter. Your satisfaction is very important to us, and we appreciate the opportunity to help.
We’ve sent you an email to further assist and address your concerns directly. Please check your inbox so we can work together to resolve this matter. Your satisfaction is very important to us, and we appreciate the opportunity to help.
Ordered a $150 coat as a gift for Christmas. They took 3 days to email me that they didn’t have it anymore which messed my gifting process up. Everyone knows holiday shopping can be stressful, 12th Tribe made it worse for me.
Reply from 12th Tribe
2024.12.22
Hi Pete! We truly apologize for the experience you've had. Your feedback means a lot to us, and we want to assure you that we've addressed the issue through email. We understand the importance of receiving your gifts on time, and we’ve provided different options, including an alternative item as a replacement, to make sure you still have something special. If you have any questions or concerns, feel free to reach out to us through LiveChat or email for immediate assistance. xX
I ordered an outfit online on 11/27. Still have no package and carrier doesn’t have package or delivery information. Have contacted OnTrac (carrier) and 12th tribe customer service. I still dont have my package or any resolution to this issue. I was told once I get my package I can return, the problem is It doesnt seem like Im ever going to get the package. I was told since I didnt buy insurance for my package, Cant do anything! This is absolutely ridiculous! I order online from so mang plqces and never been told to buy insurance!!
At tbis point Im opening a case with my credit card company to dispute thr charges! Do not order from them!!!
Reply from 12th Tribe
2024.12.22
Hi Coral! Thank you for bringing this matter to our attention, and I sincerely apologize for the issue you experienced with your order. We understand how crucial timely delivery is, especially during the holidays, and we take this matter seriously. We have already resolved the issue and sent the details via email. If you have any questions or concerns, please feel free to reach out. We're here to help and make sure everything is fully taken care of. xX
Their customer service is friendly, quick, and efficient. I could not locate a package, so I emailed their customer service. Within the hour, they responded with a picture of the package delivery as well as additional delivery information. We emailed back and forth quickly and efficiently! I have since located my package thanks to their super helpful staff. This is the type of customer service that creates loyal customers! I could not be happier.
Reply from 12th Tribe
2024.12.22
Hi Jordyn! Thank you so much for your kind words! Your satisfaction means the world to us, and we're so glad we could assist you in locating your package. We're here anytime you need us! Happy Holidays😊✨