Verified Company
If I could give this place negative stars I would. If I treated a client of mine like they were less then , screaming like I was a child lied and said the cash registers close at 5:30 , told me I was trespassing bc I wouldn't leave without my phone he refused to call is so I can find it said I can look for it tomorrow and threatened me with the police on your website it clearly states that you must be in the yard by 5:30 and they close at 6 the yelling and trespassing comments were started around 5:26 I drove an hr and 18 minutes my husband is a disabled veteran money is tight I had to save for a month for this trip and I left empty handed and was forced to leave nearly $1,000 worth of tools behind....then he held the bus so I had to drag what tools I could grab then omw out the door he literally laughed at me
Reply from Fenix Parts Binghamton (Previously Don's Automotive Mall)
2024.11.01
I’m truly sorry to hear about your experience, and I can’t express how disappointed I am that we didn’t meet your expectations. What you described is absolutely not reflective of the level of service we strive to provide.
Your time and effort are valuable, and I understand how frustrating it must have been, especially given your circumstances. Please know that your feedback is being taken seriously, and I’ll be addressing this with our team to ensure it doesn’t happen again.
If you’re open to it, I would love to discuss this further and see how we can make it right for you. Please reach out to me directly at info@fenixparts.com. Thank you for sharing your experience, and I hope to hear from you soon.
Your time and effort are valuable, and I understand how frustrating it must have been, especially given your circumstances. Please know that your feedback is being taken seriously, and I’ll be addressing this with our team to ensure it doesn’t happen again.
If you’re open to it, I would love to discuss this further and see how we can make it right for you. Please reach out to me directly at info@fenixparts.com. Thank you for sharing your experience, and I hope to hear from you soon.
Bad customer service ⚠️ parts in poor paint condition ⚠️ I decided to buy a door and a rear bumper in the same color as my car to avoid painting it, but it turned out that the ones I bought here were in worse condition, with lots of scratches and dents. When you buy parts here you have no idea what condition they are in since not even they themselves know, personally I will not buy anything here again due to the poor customer service and the poor condition of the parts I bought. The excuse they give me is that they are used parts. To which I respond, if you inform me beforehand of the conditions of the parts, I will not buy them.
Reply from Fenix Parts Binghamton (Previously Don's Automotive Mall)
2024.11.01
I’m sorry to hear about your experience and appreciate you bringing this to our attention. At Fenix Parts, we take quality very seriously and put every part through extensive quality control and testing to ensure it meets our high standards.
Your feedback is important to us, and I’d like to address your concerns directly. Please reach out to us at info@fenixparts.com so we can investigate this further and find a resolution. We want to ensure you have a positive experience with our products.
Your feedback is important to us, and I’d like to address your concerns directly. Please reach out to us at info@fenixparts.com so we can investigate this further and find a resolution. We want to ensure you have a positive experience with our products.
I don’t write many reviews, but my most recent experience with Fenix Parts in Binghamton was absolutely seamless! I worked with Nikkia H. who was able to provide friendly, professional, and overall outstanding service while I was ordering parts. She was able to answer all my questions and made the experience much smoother than expected. Pleasure doing business, will come again!
Reply from Fenix Parts Binghamton (Previously Don's Automotive Mall)
2024.05.02
Its always great to hear that our team is doing right by our customers. Thanks for the review and feedback!
They seem less interested in customer service, care, and satisfaction. I am certainly not interested in the inconvenience of prepayment by secure link for parts because of your inability to do this correctly. If you need the customer to provide you with charity then you shouldn't be in business. Have the part in hand and get paid when it's provided to the customer. The previous business (Don's) showed due respect for their customers. Shirking and they disrespect.
This was my first time purchasing from Fenix and drove 2.5 hours away. They had the part I ordered ready and it was exactly as described. The staff was friendly and helpful.
Reply from Fenix Parts Binghamton (Previously Don's Automotive Mall)
2024.03.05
Glad to have you as a customer, we hope next time you need parts you give us another call!
Very helpful and pleasant salespeople. The two main ones I would highly recommend are Nikkia and Jeff. Both are amazing at what they do and are knowledgeable and efficient. Thank you!
Fenix sold my mechanic a faulty transfer case and my car broke down over 200 miles away. Over $900 in rental fees, a tow from Mass to NY, and they will not pay for their wrong. They sent a replacement transfer case and that is it. If they stood by their parts they would get back to my mechanic and fix the problem, pay for tow, and labor fees. My car has been sitting for two months now without any resolve. You will lose business from many mechanics if you keep this bad business up. I will be contacting my lawyer.
Was a great place to get parts before Fenix bought them out. Fenix picks through the cars and resells the parts back to the people like tires, leaving nothing for the average man to get. It's an embarrassment how far garysupullit has fallen
