Woodbury Reviews

Jeremy Foster 2026.05.09

     

My Therma Tru exterior fiberglass door ,purchased from Marvin Windows 8 years ago, had not held up well, becoming extensively bleached and faded by the sun and New England winters. I learned that Marvin Windows no longer operated in my area but were now partnered with Millwork Masters . I reached out to the local Millwork location (Topsfield, MA) to ask if I could do anything to restore the finish on my door. I was helped by Joe Percy who said that the door should not have deteriorated to the extent it had and offered to explore the possibility of a free replacement. This took some time but eventually I was provided with a brand new door slab to fit in the original frame. Throughout the process Joe kept me updated and always responded promptly to my emails. This level of customer service for my 8 year old door was way beyond my expectation and speaks volumes about the sort of company Millwork Masters is.

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Reply from Woodbury 2026.05.22

Jeremy, thank you so much for the review and for your business!

James Fairweather 2025.09.20

     

John Niland and his team at Woodbury Supply have really stood behind their products. When things go perfectly with a supplier, you don't really get to know them... it is all smiles and just a transaction. We encountered a few issues, and we got a chance to see how John and his team really do business. They have been responsive, focused, and professional - and have really stood behind the products they sold us. We now have our problems in the rear-view mirror, and could not be happier. Thank you Woodbury Supply!

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Reply from Woodbury 2025.09.23

James, thank you so much for your review of Woodbury Supply, Oxford CT. We thank you for your kind words of John and the rest of our team.

Rick Brunelle 2025.07.08

     

Millwork Masters are FANTASTIC!! They helped us select the best windows for our home with a keen eye to aesthetics & offered a financing option that worked very well for us - the finished product exponentially exceeded our expectations - lastly, their installation team is beyond compare - fast, friendly, clean & professional - they were true craftsmen - thank you Keith, Amy & Ahnkka - we are extremely happy with the end result😊👍

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Reply from Woodbury 2025.07.08

Rick, thank you so much for your amazing review. We are so glad you had such a great experience and we truly appreciate your business.

Helen Burns 2025.06.16

     

April 4, 2025 Marvin sliding door installation and final payment made May 13, 2025 door/screen finally working correctly. Almost 6 weeks of frustrating attempts at communicating, sending photos, videos before we got the expert who replaced the defective screen, adjusted the door so it could be easily opened and closed and cleaned up the grout. Lesson learned: do not make final payment while install is underway, wait until the product is working properly, regardless how long it takes. Two stars because we finally have a door and screen that work. We dealt with Topsfield, MA .

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Reply from Woodbury 2025.06.16

Thank you for sharing your feedback. We sincerely apologize for the frustration and delays you experienced during the installation process. Our goal is always to provide a smooth and timely service, and we regret that we fell short in your case.
We appreciate your patience while we addressed the issues with the door and screen, and we’re glad that the expert was able to resolve them to your satisfaction in the end.
Your advice about waiting to make the final payment until everything is working perfectly is valuable, and we will use your comments to improve our communication and quality control moving forward.
If there is anything else we can do to assist you or improve your experience, please don’t hesitate to reach out.
Thank you again for your business.

Kevin Loughlin 2025.06.07

     

Knocked out a 3 window install and sliding door in a day and a half. Workers are professional and nice, we love the final product.

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Reply from Woodbury 2025.06.09

Kevin, thank you so much for your business and your kind words! We are so happy you love your new windows and sliding door!

Steve Kluge 2025.05.28

     

I and my family have done two full house renovations with windows and doors from Woodbury Supply. Quality materials at a good price, and pre and post ordering service was patient, personal, efficient, and above and beyond expectations. They're a great company to do business with.

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Reply from Woodbury 2025.05.29

Thank you Steve for your business and for your kind words!

Sergey Bebenin 2025.05.01

     

I purchased many windows and doors from Jason and I can say that the service is exceptional. Every quote is very detailed, all questions are answered and no problem making revisions. If there's a mechanical issue with the already installed unit, they send out a technician and the problem is resolved.

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David Larson 2025.04.17

     

Excellent installation crew. Professional, very clean and careful. They asked for our input on many details. The windows and installation materials were done perfectly to eliminate any delays

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Reply from Woodbury 2025.04.17

Thank you so much for your kind words and review!

Karol-Anne O'Leary 2025.04.16

     

We had Millwork Masters replace 13 old windows. . They were prompt and communicative with the quote. Their prices were good and much cheaper than others. They were quick with the install and cleaned up well afterward. The windows work well.

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Reply from Woodbury 2025.04.17

Thank you Karol for your review! We truly appreciate your kind works and your business.

Austen Hayes 2025.04.09

     

I've just completed a window project with the help of DJ and his wonderful staff at Woodbury Supply Company. From the beginning he helped me choose the right design, size, and style needed to complement a cottage in need of a whole new face. He 'knew' what would suit the vision I had in mind and made suggestions where I may have been unsure. The result is nothing less than perfect. Delivery was faster than expected, the installers were efficient and polite, the office staff well organized, keeping me up to date with all required along the way. Please - whoever you are - don't choose another company. You won't be disappointed! austen hayes, CT

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Reply from Woodbury 2025.04.10

WOW Austen we can't thank you enough for your gracious review!

Jean Pouliot 2025.04.07

     

We loved our experience with Millwork Masters! We got great service and accurate information when choosing our windows. Being able to view and operate the windows in their showroom really helped our decision making. Communication with the office was always straightforward and timely. And Millwork was flexible about adjusting our payment arrangements. The window installation was done with extraordinary competence, care and completeness. Our questions (and we had many!) were answered in a friendly, candid and professional manner. I would highly recommend Millwork Masters for your window project!

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Reply from Woodbury 2025.04.07

Jean we thank you for your great review and for your business!

Chloe Langer 2025.03.28

     

Excellent service from consultation to installation! We can't say enough positive things about this company, the product (Marvin Windows), & the team.

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Reply from Woodbury 2025.04.02

Chloe, thank you for your review! We truly appreciate your business and your kind words!

Joseph Pryor 2024.09.12

     

My builder friend told me if I need windows to get them through Woodbury Supply. I worked through their Marvin window rep DJ and the process was great. Highly recommended.

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Reply from Woodbury 2024.09.23

Thank you so much Joseph!

Ania O'Brien 2024.08.19

     

We recently had several windows and a couple of doors replaced by Milwork Masters. We were very impressed with the installation crew as well as the quality of Marvin windows. The company was sensitive to our scheduling requirements and the work was done earlier than we thought. The installation crew was very professional, courteous and thorough. They paid attention to detail and made sure that the work was finished in one day. They answered our questions and also asked us questions to make sure that the installation went according to our wishes. We would recommend them highly.

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Reply from Woodbury 2024.08.20

Ania, thank you so much for your kind words. We are so happy that you are pleased with the job and we thank you for your business!

Francis Bresson 2024.07.31

     

Excellent company to deal with, the installer was very professional and cleanup was excellent. Highly recommend Woodbury Supply and their installer Chris Rescigno.

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Reply from Woodbury 2024.07.31

Francis, thank you so much for leaving such a wonderful review! We are so pleased to hear you had a great experience with us and hope to work with you again on any future projects.

Garett Xanyn 2024.07.24

     

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Michael O'Brien 2024.07.15

     

Amazing company and customer service!! 4 windows and a slider in one day and for less than any other company we had quotes from. Products were also of equal quality!

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Reply from Woodbury 2024.07.16

Michael, we're very happy to hear about your positive experience with our company. Thank you for taking the time to leave a 5-star review!

Robert Stone 2024.07.11

     

The salesman was knowledgeable and prompt. The office staff were friendly and helpful with scheduling the job. The installers did a fine job. It was an excellent experience from start to finish.

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Reply from Woodbury 2024.07.11

Thank you Robert for your review! We are so glad you had such a great experience.

Catherine Casey 2024.07.04

     

From start to finish, everything about our new windows experience with Woodbury Supply Company was outstanding! When we walked into the showroom a very knowledgeable salesman explained very clearly the different types of windows that would work for our home. It was an easy decision and we started the process. The person handling the order and delivery was very friendly and accommodating to our schedule. The installation crew was exceptional! They were professional, hardworking and very neat. The completed job exceeded our expectations! We highly recommend Woodbury Supply Company and their entire crew from start to finish. Thank you for your superior work!

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Reply from Woodbury 2024.07.08

Catherine, thank you so much for such a great review!

John Sullivan 2024.06.25

     

We recently had 27 windows replaced on our two-story home. I wanted to commend the crew for this project: Eddie, Isaiah, Jim. Eddie and his crew were friendly, and always took the time to answer my questions during the project. They set up to isolate the work areas in the morning, and they cleaned up every day and never left a mess. The finish carpentry inside the house is neat and exactly as we wanted it. I would highly recommend them.

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Reply from Woodbury 2024.08.20

John, thank you so much for such a great review!