Wild Rider 4x4 Car Rental Reviews

Very good experience Wild Rider were great. Met us as stated. Took us to the office and sorted out all the paperwork then gave us tips for our trip. We dropped the car off after 2 weeks. All very smooth and then a quick airport drop off. I would definitely recommend a 4x4 to see the real Costa Rica and get to places off the beaten track. The roads are not great and the driving is interesting but the country is amazing. Would definitely go with them again - it is more personal and you get a bit extra than what you get with the big international companies

Renters beware! I was researching car rental companies and decided to go with Wild Rider for all the positive reviews and no hidden fees. I got to Costa Rica on the 28th of June 2024. I had been in contact with the company via email and made arrangements to be picked up at the airport. After arriving at the rental location, I decided to switch the original vehicle (Toyota Rush) since it looked a bit rundown and decided to go for the Rav4. Everything went well so far. It never dawned to me as to why the agent kept asking where I intended to go with the car, I would soon find out why. The following day (June 29th), I decided to drive down to Limon with my family (2 1/2hr drive) and spent the day visiting friends and family. At approximately 7pm, after having a lengthy conversation with my uncle about possible parking locations to park the rental, he (my uncle) assured me that the neighborhood was very safe, and no one would mess with the car. I left the car outside of my uncle's house and decided to go to my aunt's house to spend the night with my family. The next morning, to my surprise, the car was no longer there. Needless to say, I was extremely preoccupied and in panic mode. I said to myself "OMG they stole the car!!" My uncle was in utter shock!! He stated: "This never happens in this neighborhood" and decided to check the security cameras. To my amazing surprise (in the video), at approximately 8:56pm, not even 2 hours after leaving the car in front of my uncle's house Mr. Thomas decided this was an unsafe location to leave the car and decided to drive the car back to San Jose without any prior notice or communication. He practically left us without transportation!! It was extremely unprofessional and infuriating!!! I'm still trying to wrap my head around the fact that the rental location was 2 1/2 hrs away and he got to the car in such a short time. This led me to believe I was either being followed from the very start or being setup for them to steal their own car!! Now in his defense, Mr. Thomas stated:" Half a year ago, a Suzuki Jimmy was stolen from us in the center of Limon. Here, too, the car was parked "safely" on the street with a camera. But a camera does not protect against theft by professional thieves. We look at the GPS data every evening and inform the customer if the car is parked very unsafely (I guess I was the exception). I also tried no notify you about your US number. Unfortunately, communication with this number was not possible. I then drove off myself at night in heavy rain and got the car off the street. I know it was incorrect, but I was panicking about losing a vehicle again through carelessness." His words exactly, apart from my little comment. What I found strange is that he never really bothered looking at the contract we signed or even contacting me by email (which was our primary mode of contact) or even contacting the secondary driver's number (a local number) to discuss his concern, he just drove down in "heavy rain" because he thought his car was going to be stolen. He did refund my money in full and apologized for the inconvenience via email but at the end of the day, this is not a good way of doing business. I had every right to go to the OIJ (the equivalent of the FBI in Costa Rica) and report this as vehicle theft. It practically ruined my vacation since I had planned to travel to Puerto Viejo, Manzanillo, Punta Uva, and several other locations with my family. My wife and kids were disheartened by the experience.

Best insurance policy and yet affordable I was running late to catch a flight and had an accident. With any average rental agency I would have absolutely missed the flight, but Wild Rider really went out of their way to get me on that flight. They changed the pickup location, talked to the other driver on my behalf, arranged the police paperwork in a matter of minutes so I could go catch my flight, and I didn't even have to pay a deductible for the insurance. Moreover, the contact person acted very compassionate both when picking up the car and on the phone, which you don't get with big rental agencies. They value each customer, and don't view you as yet another data point in their big number game. And all this excellent service including zero-deductible insurance was half the price of their competitors. I couldn't recommend them more.

Very trustworthy and best customer service. They handled a car collision in very fair way. A CAR ACCIDENT happened to me and this review explains how they handled it. First of all, their prices are unbeatable. Even though I booked an old model, I got a bigger and completely new car. We were able to explore Costa Rica off the beaten track using car's off-road capability. I had a collision on Sunday evening. They were very responsive and helped me go through it (police, insurance agent, etc.). I received full support from them, even the owner Thomas called me. Collision was not my fault but other driver couldn't cover a damage costs. I didn't have zero excess insurance so my excess was deducted, that's the law in Costa Rica. But Thomas reported the case to court on my behalf. After half year I got my money back. They could easily use my money to fix a car and don't bother with a court case and I couldn't complain. They really care about customers. Very trustworthy.

Great car and service Excellent local service for a 5 person 4x4 rental. Met us on time at the airport and came in earlier than normal hours to get us back to the airport for our morning return flight. The car was in great shape and handled us all for 2 weeks without incident. The price was better than the U.S. brands.

Smooth Road Tripping with Wild Rider Wild rider provided us with a wonderful experience for our three-week road trip through Costa Rica. From the very first communication when planning, it was clear to me that the team communicated clearly and professionally. All questions were addressed and fine lines were clarified where necessary. Also, when picking up the car they took ample time to go over everything, ensuring we were well-informed and prepared to start our trip. The most important element for a Car Rental is also the biggest reason for us to recommend Wild Rider: the car itself. They do not offer brand new cars, which definitely makes you worry less when driving around in them (especially in terms of safety, as new cars stand out very quickly) and it also helps keep costs down. Our car showed its age, but was in perfect driving condition. The transparent pricing, including all Costa Rican fees and insurances, was also a refreshing change from the more international competitors who often charge hidden costs. In conclusion, we would highly recommend Wild Rider to anyone planning a road trip adventure in Costa Rica. They are a reliable and affordable alternative to the more reputable rental agencies.