Verified Company
I bought CP300 Pediatric wheelchair for my 7 year old. The foot rest height is not adjustable and hence his foot is dropping down which is highly discouraged by the doctors. Very poor design when basic necessity is not taken care of.
And when I contacted customer support the frequency of their replies on WhatsApp reduced to nil unlike how it was before buying the product and finally I called up on the number only to realise the they don't have a clear solution for it and told me they will send a technician to check it but no updates after regarding the same... Also no reply to my messages once again..i hope they can treat the customers who bought their product with the same interest they show to the enquiring customers..
Reply to Wheelopedia's comment :
Yes, I enquired about the table to understand if it can be locked on both sides as my hyper active child would flip the table... And the answer I was given was no spare similar to the other side is available to lock the table and after purchase I have to make the changes done by myself.
About the maximum discount.. I bought this item for Rs. 34,000/- after availing discount of Rs. 2000/-.
And yes I couldn't go and see the item at the warehouse cause it was 1 hour + from my house and I had to take my sick child there. And about the footrest.. I have my seen my grandmother's wheelchair , my cancer patient father's wheelchair and son's special needs stroller which all comes which adjustable footrest. So this comment if for all the users out there to understand something I missed looking at while purchasing the product.
And not replying to my messages after sales, for a week inspite of contacting daily is equally rude and discouraging as I sounded to you after I reached out to you.
Reply from Wheelopedia
2025.07.18
Dear Customer,
We sincerely regret to hear about your experience and understand your concern regarding the footrest height of the CP300 Pediatric Wheelchair. Your feedback is important to us, and we’re committed to assisting you.
However, we would like to clarify a few important points regarding your purchase:
1) Pre-Sale Discussions: At the time of purchase, your primary focus was on securing a table tray and availing maximum discounts. We had also offered you the opportunity to visit our warehouse for a physical demonstration and inspection of the product to ensure it met all your specific requirements — this invitation, unfortunately, was not availed.
2) After-Sales Support: Our team has been in touch and trying to help resolve the issue despite receiving communication from your side that has, at times, been rude & discouraging. We truly believe in treating our customers with care, and in return, request respectful interaction that allows us to assist effectively.
3) Current Status: A technician visit has already been arranged. We kindly request your patience while we coordinate the service. Our aim is always to ensure customer satisfaction, and we’ll do our best to resolve the issue.
We sincerely regret to hear about your experience and understand your concern regarding the footrest height of the CP300 Pediatric Wheelchair. Your feedback is important to us, and we’re committed to assisting you.
However, we would like to clarify a few important points regarding your purchase:
1) Pre-Sale Discussions: At the time of purchase, your primary focus was on securing a table tray and availing maximum discounts. We had also offered you the opportunity to visit our warehouse for a physical demonstration and inspection of the product to ensure it met all your specific requirements — this invitation, unfortunately, was not availed.
2) After-Sales Support: Our team has been in touch and trying to help resolve the issue despite receiving communication from your side that has, at times, been rude & discouraging. We truly believe in treating our customers with care, and in return, request respectful interaction that allows us to assist effectively.
3) Current Status: A technician visit has already been arranged. We kindly request your patience while we coordinate the service. Our aim is always to ensure customer satisfaction, and we’ll do our best to resolve the issue.
