Westend Bath and Kitchen Reviews

Thank you so much for the kind words, Philip. We are thrilled to hear that we delivered everything you hoped for and more! Your recommendation means a lot to us. Thank you for choosing us for your ensuite bathroom renovation! Jessica and Adam M (Owners)

Pat, We're delighted to hear how happy your are with our post-renovation service. Thank you so much for taking the time to share your experience! Jessica (Owner)

**update 2 Thank you so much for editing your review to confirm that the estimate you accepted did disclose the vanity's interior material (which also happens to be something we have sold thousands of times and not had any complaints of this sort about). I have yet to receive an email from you with a description of the issues you're experiencing, so I'm going to assume (based on that and your own statement "Time will tell whether deciding to install it was the right choice or not") there haven't been any. It is mind-boggling and extremely sad that you are willing to hurt a small family business (when it is hard enough out there for us), and potentially people's livelihoods, over things that have yet to (and may never!) occur, particularly when I've offered several times to do what we can to help. It would be one thing to warn people about a business that doesn't care/runs away from issues/offers no support, but I think anyone can see that that is definitely not the case here. In fact, had we installed the tile, I even would have offered to extend our warranty by several years; unfortunately, we have no way of knowing if the tiles were installed correctly (whether proper prep was done and proper materials used). That being said, however, I would've have gone to bat for you with the suppliers because that's the type of business and family we are.. and I personally feel (and think many people would agree) that that kind of after-sales service and care is pretty rare these days. Wishing you nothing but the best Brent. *update We have looked into this further and these products were purchased in 2021. Your estimate did in fact state the interior would be maple melamine (very common), and you actually picked out the tile at Euro Tile yourselves. One would think a reputable tile store would not guide you to purchase a tile not suitable for your purpose; however, when you expressed your concern about the tile to your salesperson at Westend she did check with our Euro rep who advised that they are wet rated but that you could return them with a restocking fee if you wanted. If you are experiencing issues with the tile I am happy to put you in touch with management at Euro but this is a very unfair review for Westend. But again please feel free to email me at email address in my initial response below with the issues you’re seeing and we will see if there’s something we can do to help.. that’s how much we care about our customers. Hello Brent, your review is absolutely devastating for our small family owned and operated business and to be quite honest has me in tears because we have been working very very hard to ensure nothing but 5 star reviews so that we can move closer to a rating of 5 and this will now set us back significantly in getting there. It actually takes dozens of 5 star reviews to make up for one bad one and sadly not everyone is willing to write one particularly when they don’t already have a google account. Can you please send me an email (jessica@westendbk.ca) with a description of the issues that have arisen with your vanity and tile, as well as the full name the purchase was made under (we have been unable to find a recent purchase of a vanity and tile with first name Brent. We would really appreciate being given the opportunity to discuss this further. I would be happy to send out our Manager and most experienced contractor (who have been in this industry for decades) to take a look at the issues you are experiencing. We have been in business 37 years and we do not sell poor quality materials. We have never claimed to sell the highest end materials, we are mid-range, but what we do sell is good quality. We have been using the majority of our suppliers (including our cabinet manufacturer) for as long, or almost as long, as we have been in business because of the quality and the fact that we rarely see issues with their product. I believe our 1000’s of happy customers can attest to this. Jessica (Owner)

Thank you for so much for this wonderful review Andrew! We're so happy to hear that your experience with our team was a positive one and that we met all your expectations. We truly appreciate your recommendation and hope to have the pleasure of working with you again! Jessica and Adam M (Owners)

Thank you, Steve and Steph, for the fantastic review. It has been an absolute pleasure working with you and becoming friends along the way. Your energy is contagious. The house looks amazing and I'm very glad you're enjoying your new spaces. Adam N Thank you so much for taking the time to write this wonderful review of your experience with Westend, and, most importantly, thank you for choosing us! We know there are many options out there so it is something we definitely do not take for granted. Our family is truly grateful for your business and your recommendation! Jessica and Adam M (Owners)

Jenny, We're absolutely thrilled to hear that your new kitchen exceeded expectations! Thank you so much for taking the time to share your experience and for recommending us, it means a lot! Jessica and Adam M (Owners)