Verified Company
Reviews about front desk being rude are TRUE. Called in to see if can transfer to this office, whoever picked up a phone was rude and extremely unprofessional. No greeting, no positive attitude and at the end topped it off with "anything else?" Sounded like she was already annoyed that she even had to pick up this phone (I called at 9:05am). Told me that they don't accept our insurance but even if they did I would choose to go elsewhere. Avoid this place!!!!
After waiting for 1.5 hours, the doctor is still with another patient before she can see us. What’s the point of making an appointment then? The nurse asked me if I want to come back at another time? Seriously?
Reply from Westchester Park Pediatrics
2025.08.28
Thank you for sharing your experience. We sincerely apologize for the long wait and the frustration it caused. We understand how valuable your time is, and we’re sorry that your appointment did not start as scheduled. While we strive to stay on time, there are occasions when a patient’s needs require more attention than expected, which unfortunately can impact following appointments.
Your feedback is very important to us, and we’ll be reviewing our scheduling process to help minimize situations like this. Please reach out to our office directly so we can discuss this further and make things right. We truly appreciate your patience and the opportunity to care for you.
Your feedback is very important to us, and we’ll be reviewing our scheduling process to help minimize situations like this. Please reach out to our office directly so we can discuss this further and make things right. We truly appreciate your patience and the opportunity to care for you.
Dr. Godfrey truly lives up to her excellent reputation. After an initial setback with the front desk, the clinic staff became incredibly responsive and supportive. The nurses were friendly and knowledgeable, and Dr. Godfrey was outstanding – professional, considerate, and great with explanations and advice. My kids adored her. We are very satisfied and grateful for the excellent care
Reply from Westchester Park Pediatrics
2025.08.08
Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that Dr. Godfrey and our team provided your family with compassionate and attentive care. We appreciate your patience during the initial hiccup with the front desk and are glad we could make things right. It means a lot to us that your kids feel comfortable and that you are satisfied with your experience. We look forward to continuing to support your family’s health for years to come!
We switched to Dr. Avvocatto and are very happy. She is bright, seasoned, well-rounded and really took her time. She addressed everything from diet to friendships and screen time with our 10 year old son. She also walks the talk as she looks and acts like someone who cares about her own physical and mental health.
Reply from Westchester Park Pediatrics
2025.07.08
Thank you so much for your thoughtful review! We’re delighted to hear that you’ve had such a positive experience with Dr. Avvocato. She is truly dedicated to providing well-rounded care and taking the time to address every aspect of her patients’ lives. Your kind words mean a lot to our team, and we’re grateful for the trust you’ve placed in us to care for your son. We look forward to supporting your family’s health and wellness for years to come!
Longtime Patients (2 children) Deeply Disappointed by Front Office Experience
I’ve been bringing my two children to this practice for nearly a decade, and I have nothing but praise for the doctors! They are attentive, professional, and genuinely care for their patients. That said, it pains me to write this, but the front office experience has deteriorated to the point that I can no longer recommend this practice as a whole.
Over the past two weeks, both my children's father and I have called—separately—requesting a dermatologist referral. He called first, I followed up a week later, and neither of us received a response. It's not just the lack of follow-up that’s concerning, it’s the complete absence of empathy or engagement from the front desk. The energy at the front line feels indifferent at best, and that sets the tone for the entire patient experience.
As someone who works on the front lines in my own profession, I know just how vital that first touchpoint is. It's the bridge between the patient and the care team. And right now, that bridge is broken.
I’ve even offered to take a referral from any doctor in the practice—this isn’t about waiting for one particular provider. I’ll continue calling until I get a recommendation because my children need care, but it shouldn’t be this hard.
What’s most frustrating is that there’s no clear path to share this feedback directly with the doctors. It feels like the front office acts as a barrier, not a gateway. That’s not just inefficient, it’s harmful to the practice’s reputation and growth on referrals. That is how we became patients.
I’m sharing this NOT out of anger, but because I want this office to thrive. I’m truly hoping this review makes its way past the front desk and office manager and directly to one of the physicians who oversees the practice. If I can be part of the solution, I’d gladly offer support or suggestions to help improve the front-office experience. The doctors deserve better representation, and so do the families who trust this practice with their children’s care.
Reply from Westchester Park Pediatrics
2025.05.29
Dear Mrs. Maxwell,
Thank you for your heartfelt and thoughtful feedback. We’re truly sorry to hear about your recent experience—especially after so many years of trusting us with your children’s care. Your concerns about communication and front desk support are deeply important to us and are being taken seriously by our leadership team.
We’re actively reviewing what happened and how we can better support families like yours moving forward. If you’re open to it, we’d truly welcome a chance to speak with you directly and hear any suggestions you’d be willing to share. We want to ensure our entire team reflects the same care and compassion you’ve experienced from our providers.
Thank you again for your honesty—and for caring enough to help us grow.
Warmly,
Westchester Park Pediatrics
Thank you for your heartfelt and thoughtful feedback. We’re truly sorry to hear about your recent experience—especially after so many years of trusting us with your children’s care. Your concerns about communication and front desk support are deeply important to us and are being taken seriously by our leadership team.
We’re actively reviewing what happened and how we can better support families like yours moving forward. If you’re open to it, we’d truly welcome a chance to speak with you directly and hear any suggestions you’d be willing to share. We want to ensure our entire team reflects the same care and compassion you’ve experienced from our providers.
Thank you again for your honesty—and for caring enough to help us grow.
Warmly,
Westchester Park Pediatrics
Friendly, understanding and caring. My family and I are lucky to have found Dr. Godfrey as our kids pediatrician. I only wish she would take adults as patients.
Reply from Westchester Park Pediatrics
2025.04.09
Thank you, Rene! We're thrilled that you and your family feel so well cared for. Your trust means a lot to us!
Everyone at this office is so sweet and helpful! Dr. Godfrey is always so thorough and great with my baby boy!
Reply from Westchester Park Pediatrics
2025.04.04
Tara, thank you for your kind words! We're happy to hear you had such a positive experience with Dr. Godfrey and our team. We love caring for little ones and appreciate your trust in us!
Dr Godfrey is excellent and caring. She is very knowledgeable and takes the time to answer questions and explain anything.
Reply from Westchester Park Pediatrics
2025.04.01
Thank you, Diana! We're so glad to hear about your positive experience with Dr. Godfrey. Providing thoughtful and thorough care is very important to us, and we appreciate your kind words.
Dr woo was very helpful. Came in knowing I was waiting 30'mins passed my appt time to help out. Very thorough and spoke to me for a while even though they were busy.
Reply from Westchester Park Pediatrics
2025.03.25
Thank you, Alyssa! We're glad to hear Dr. Woo provided thorough care and took the time to assist you despite the busy schedule. Your kind words mean a lot to us!
Staff and provider Dr. Godfrey are amazing! They are very responsive, and provide great care. My 6mo old seen Dr. Godfrey a couple of times and she takes her time. As a first time mom she validates all of my questions and concerns and I always receive nothing but positive and encouraging feedback
Reply from Westchester Park Pediatrics
2025.03.24
Thank you, Alysha! We're happy Dr. Godfrey and our staff have made you feel supported as a first-time mom. Your kind words mean a lot, and we’re here anytime you need us!
Dr. Kelleher is the most thorough pediatrician we’ve had. Caring, detailed-oriented, knowledgeable, we couldn’t be happier with her care. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Reply from Westchester Park Pediatrics
2025.03.10
Thank you, Nicole! We're delighted to hear about your positive experience with Dr. Kelleher. Your kind words mean a lot to us, and we’re thrilled she could provide the excellent care you deserve.