Verified Company
Shocking, cold and unhelpful
We were punished for offering feedback on our experience which felt rushed… let me explain as someone who has never complained in her life…. Honestly I’m not a complainer!!
What a disappointing process this time around. Had such a positive with our older daughter two years ago who designed her communion dress with gigi. We went last Sunday (on Mother’s Day, 15th March) for our second fitting with my younger daughter who makes her communion in May. It was at 2pm. We were really happy with the dress but inquired if the sleeves could be looser or shortened (as my daughter couldn’t move her arms) and asked if the lining could be removed as it was «too poofy” for her. It was then the atmosphere grew icy and uncomfortable. I offered to pay for any changes and the younger girl who was interpreting was curt and very short. She kept reminding us that no more changes could be made when we returned for collection in May, which I totally understand. When my daughter brushed her hand over the dress, the girl jumped in to stop her reminding her the dress could get torn or dirty! It was awful but I didn’t say anything in the moment as I wanted the experience to be positive for my daughter. When we then suggested about buying a head piece she ushered us (as though to rush us) to pick something now as “it mightn’t be here when you come back” !! We just didn’t feel welcome and by 2.18 we were out the door after paying a further few hundred off the balance (450 euro).
To be honest I fought back the tears trying to be positive and in all fairness, while my daughter was oblivious to the tone, my older daughter and my sister and mother felt it viscerally. But we didn’t talk about it until that night. I slept on it and Sunday morning, I sent a text to communicate my disappointment at the experience. By Tuesday, I received a response to check my email where I discovered Daryius was terminating the process due to my feedback, wanting to refund me immediately. I explained we still needed the dress given my daughter had her heart set on it. We were happy with it except the tight sleeve and lining. I couldn’t believe it. I tried to call them to explain but no opportunity to resolve or discuss. No one answered my calls or emails. Literally cut off asking me to send my Iban details. A week later, I resolved that no one was going to help me and accepted I was being punished now for expressing disappointment with the experience and mood of the fitting. Flabbergasted 😮 never in my life have I complained like this ever. Accepting defeat today and trying to figure out how to tell my 8 year old what has happened to her dress, I sent my IBAN and received a refund immediately. Gutted beyond measure.
Date of experience: 15 March, 2026
Date of experience: 15 March, 2026
