I regularly place orders from a company that uses this fulfilment provider, and almost every delivery arrives wrong. This seems to be a really problematic provider.
Reply from We Are Fulfilment
2025.12.15
Hi Abby, we’ve taken some time to review this internally and we’re unable to find any orders or delivery records linked to your name.
We’re still very keen to look into this properly, but to do so we’d need the name of the brand you ordered from or an order reference. Without that, we’re unable to investigate or resolve the issue.
If you’re happy to share those details, please do get in touch at info@wearefulfilment.co.uk and we’ll take it from there.
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Hi Abby, thanks for your feedback. We pride ourselves on having market-beating fulfilment success levels so we’re sorry if you’ve seen recurring issues. Could we look into this for your to understand which business you order with and we can check to ensure other customers aren’t affected?
Please contact us at info@wearefulfilment.co.uk
Looking forward to hearing from you.
We’re still very keen to look into this properly, but to do so we’d need the name of the brand you ordered from or an order reference. Without that, we’re unable to investigate or resolve the issue.
If you’re happy to share those details, please do get in touch at info@wearefulfilment.co.uk and we’ll take it from there.
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Hi Abby, thanks for your feedback. We pride ourselves on having market-beating fulfilment success levels so we’re sorry if you’ve seen recurring issues. Could we look into this for your to understand which business you order with and we can check to ensure other customers aren’t affected?
Please contact us at info@wearefulfilment.co.uk
Looking forward to hearing from you.
Reply from We Are Fulfilment
2025.11.03
Hi Laura
We’re sorry to see your review rating and would really like to understand more about your experience, as this doesn’t reflect how we operate or the standards we hold ourselves to. We take all feedback seriously and always want to put things right where possible.
Please could you email us at info@wearefulfilment.co.ukwith a few details so we can look into this properly? We’d love the chance to speak directly.
— The We Are Fulfilment Team
We’re sorry to see your review rating and would really like to understand more about your experience, as this doesn’t reflect how we operate or the standards we hold ourselves to. We take all feedback seriously and always want to put things right where possible.
Please could you email us at info@wearefulfilment.co.ukwith a few details so we can look into this properly? We’d love the chance to speak directly.
— The We Are Fulfilment Team
Finding a reliable fulfilment partner is so hard but so crucial. Having had previously very negative experiences with other providers, we were recommended We Are Fulfilment.
The onboarding process to get set up with them was smooth, and every single person in the team was super friendly, competent and helpful. Its made working with WAF such a breeze.
Their efficiency in fulfilling orders and their ability to scale with us has enabled our rapid growth. They're our secret weapon.
And we're able to focus on what we love best, branding and marketing.
Visited many logistics company - you’ll hardly ever find such a nice atmosphere as you do here.
Reply from We Are Fulfilment
2024.11.21
Thank you Niki !
Verified
Great growing, startup business
The company is hardworking and dynamic- passionate about their work and committed to achieving shared goals. The management team provides strong leadership, fostering a supportive and collaborative work environment. Employees have ample opportunities for professional development and career advancement, with clear paths for progression within the organisation. Pros: Good managers Cons: Hard working and driven
Verified
A business in growth, different from the rest
The team is passionate about delivering exceptional service and building strong partnerships with our clients. They understand the challenges faced by e-commerce businesses and provide tailored solutions to overcome them.Through continuous innovation and investment in technology, they strive to optimise fulfilment processes for maximum efficiency.They are committed to sustainability and minimising environmental impact throughout the supply chain.Their customer support team is dedicated to providing prompt and helpful assistance. Pros: Culture and fast-moving Cons: Start-up, soi not for everyone
Verified
Generous holiday leave allowance
Unlike any other fulfilment centre, this is a business which rewards loyal employees with additional holiday allowance after their first year, more than any other warehouse job I've ever had.They invest in people if you invest in them.It's a dynamic, fast-moving and ambitious start-up business. It's not for the faint-hearted but it's quite an exhilarating place to work.. Pros: Great people and occasional BBQs Cons: They move fast - it's not for everyone, but if you like a challenge, it's a great pleace.
Verified
Exciting times
We Are Fulfilment is on it's start up journey and it is an exciting time to be part of the journey as they continue to grow. There is plenty to learn from colleagues and also as we grow as a business. Seeing all the improvements that have been made as well as learning when things haven't been 100% right, shows that the team and management strive to learn from mistakes and work hard not to make them again. We believe in our values of being Originators, Innovative, Authentic and Committed. Being part of a new business requires dedication, hard work and believing in the vision - and we have fun on the way. At times we have to deal with challenges as a new business and the "growing pains" we can experience time to time, however we do work well as a team and the vision for the future is exciting. Pros: Flexible, good culture, interesting place to work Cons: Challenge of being part of a growing business