VP Smart Removals London

VP Smart Removals London Reviews

Excellent rating
4.9
675 reviews Verified
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Reviews (586)
Andrew Kelso
Andrew Kelso
2024.04.12
Excellent movers, turned up when they said they would and went over and above to help and make this stressful move a simple process. Well done Jeff and this team for you efforts!
Reply from VP Smart Removals London 2024.04.12
Dear Andrew, we're thrilled to hear our movers lightened your stress. Your praise is appreciated and we'll pass on your kind words to Jeff and his team.
Louise Sheridan
Louise Sheridan
2024.04.11
Professional, punctual and friendly service from Geoff and the team, will recommend this company to family and friends, thank you.
Reply from VP Smart Removals London 2024.04.12
Thank you for your positive feedback, Louise! We appreciate your recommendation and are thrilled to hear about your experience with Geoff and our team.
P S
P S
2024.04.10
These guys are fantastic and arrived on time, packaged everything with care and attention. Broke down furnishings and put back together in my new home. Highly recommended
Reply from VP Smart Removals London 2024.04.12
Dear P S, We're super thrilled to hear about your positive experience. The satisfaction of our customers is our primary goal. We appreciate your recommendation! Best, The Team
Michaela Dawe
Michaela Dawe
2024.04.05
Jeff and Gopy were amazing!! Polite, professional, quick. Handled our belongings with great care. Literally can not fault this service at all. Thank you so much you have made a big move from London to Portsmouth so easy. Sean and Michaela 🙂
Reply from VP Smart Removals London 2024.04.12
Dear Michaela, we're thrilled to hear about your positive experience with Jeff and Gopy! Thank you for appreciating their professionalism and care. We're always here to make your moves easy and hassle-free!
Carlotta Francesca Soper
Carlotta Francesca Soper
2024.04.03
Jeff & Sunny were very efficient and hard working. They took great care with all of our things. Would highly recommend!
Reply from VP Smart Removals London 2024.04.12
Dear Carlotta, We're thrilled to hear Jeff & Sunny met your expectations! Your recommendation means a lot to us. Thank you for your support! Best regards.
Shane
Shane
2024.04.03
Jeff, Sunny and Ivo were awesome! Great team and very fast. Thanks!
Reply from VP Smart Removals London 2024.04.12
Dear Shane, we appreciate your feedback! We're thrilled to hear Jeff, Sunny, and Ivo provided outstanding service. Thank you for choosing us!
Gavin Wood
Gavin Wood
2024.04.01
Great support from Ana in Sales, however after some damage was incurred on a piece of furniture during moving, the movers initially refused to acknowledge their fault in this, telling my partner this was prior damage when it clearly wasn’t and insinuating he was lying after witnessing the damage take place. After advising VPS Movers of the damage, their policy states you as the client are liable for all excesses on damage they cause. Hidden in the fine print of the contract is also a clause that you as the client must lodge a claim within 7 days of the accident occurring. We were initially advised we could wait for their company handyman to assess the damage and make repairs which we duly did. This individual was never available and by the time we opted to go the insurance route, this option was no longer available to us as the claim window had closed. We accept this, though it must be noted this was never at any time highlighted when we raised the issue of a claim – be warned. What I find absolutely unacceptable is the approach of VP Smart Movers when they outright threatened my partner with a defamation suit when advised we would be writing a review of our experience so other potential clients are aware of the risks of service. If you are going to provide a service, accept that a poor client experience will be highlighted and reported… so rectify it.
Reply from VP Smart Removals London 2024.04.12
Dear Gavin, we're sorry to hear about your experience. We always aim for customer satisfaction and would appreciate the opportunity to resolve this issue. Please reach out to our customer service for immediate assistance.
Tom Glover
Tom Glover
2024.03.30
Jeffrey and his team worked hard and were very careful with our furniture and properties
Reply from VP Smart Removals London 2024.04.12
Dear Tom, We're thrilled to hear that Jeffrey and his team provided excellent service. Your satisfaction is our priority. Thank you for your review!
John Smith
John Smith
2024.03.17
Jeff and Gopy excellent, very professional service.
Reply from VP Smart Removals London 2024.04.12
Hi John, we're thrilled to hear about your wonderful experience with Jeff and Gopy. They truly represent our commitment to professionalism. Thanks for trusting us!
Mihajlo Pavloski
Mihajlo Pavloski
2024.03.15
Jeff and Gopy did great job moving us. Very nice folks, hardworking, and made sure all our items never get scratched. In our new home they placed everything in the right place.
Reply from VP Smart Removals London 2024.04.12
Dear Mihajlo, we're thrilled to hear that Jeff and Gopy helped your move go smoothly. Your positive comments about their hard work and care with your items are much appreciated. Thank you!
Rulan Griesel
Rulan Griesel
2024.03.13
Reply from VP Smart Removals London 2024.04.12
Dear Rulan, we're sorry to hear about your experience. We take your feedback seriously and would like to improve. Please reach out to our customer service to discuss this further. Thank you.
Francesca Morosini
Francesca Morosini
2024.03.08
Geoff and colleague were incredibly helpful and efficient.
Reply from VP Smart Removals London 2024.04.12
Dear Francesca, we're thrilled to hear that Geoff and his colleague provided you with excellent service! We appreciate your review and look forward to assisting you again.
Mikey Pavlou
Mikey Pavlou
2024.03.07
Jeff and Gopy helped me move house and they were incredible! Took them 2.5 hours with one van, which was a lot faster than I was expecting. Friendly, attentive and overall a great service
Reply from VP Smart Removals London 2024.04.12
Dear Mikey, we're thrilled to hear Jeff and Gopy exceeded your expectations and made your move seamless. Your compliments will be passed on to them. Thank you for your kind words!
vladimir malamov
vladimir malamov
2024.03.06
Reply from VP Smart Removals London 2024.04.12
Dear Vladimir, Thank you for your high rating. We're thrilled to see your satisfaction with our service. Your support means a lot to us. Thank you! Best, The Team
Chon Hou Lei
Chon Hou Lei
2024.03.06
Jeffery was great and got the job done efficiently. We’ve used VP removals twice now and it has been a great experience both times. I would recommend!
Reply from VP Smart Removals London 2024.04.12
Dear Chon, thanks for choosing us again! We are thrilled that you had a great experience with Jeffery! We appreciate your recommendation.
A T
A T
2024.03.05
Very reliable service. Punctual, careful and take very good care when pick up and transfer not only the boxes and furnitures but also avoid to damage on walls and floor. Jeffrey and Goby are the best partner 👍👍. Highly recommend for anyone need the removal service.
Reply from VP Smart Removals London 2024.04.12
Dear A T, Thank you for your kind words! We're thrilled to hear that you had a positive experience with Jeffrey and Goby. Your recommendation is greatly appreciated!
Sheila Eardley
Sheila Eardley
2024.03.04
Jeff and Gopy did a really good job. They were friendly and polite; also helpful. The move went very well and there were no damages , missing items, etc
Reply from VP Smart Removals London 2024.04.12
Dear Sheila, we're glad to hear you had a great experience with Jeff and Gopy. Your positive words are greatly appreciated! Thank you for choosing us.
Fung C.B.
Fung C.B.
2024.03.02
Excellent job done. Booked a man and a van service. jeffery is friendly, professional, considerate and reliable, making the job done nicely and on time.
Reply from VP Smart Removals London 2024.04.12
Thank you for your review, Fung. We're delighted to hear you found our service excellent and Jeffery reliable. We always strive to provide friendly and professional service.
Amy Elspeth Campbell -Brown
Amy Elspeth Campbell -Brown
2024.03.02
Naz and Jeff made the stress of moving so much easier. Lovely and professional. Our possessions were treated with care and respect. Highly recommend.
Reply from VP Smart Removals London 2024.04.12
Dear Amy, We're thrilled to hear Naz and Jeff made your move stress-free. Thank you for recommending us! Your satisfaction is our pride. Best regards.
Patricia Cheung
Patricia Cheung
2024.02.29
Jeffrey and Gopy were very professional, diligent and helpful. Highly recommended
Reply from VP Smart Removals London 2024.04.12
Dear Patricia, we're thrilled to hear that Jeffrey and Gopy exceeded your expectations. Your recommendation is greatly appreciated. Thank you for your kind words!