Poorly executed and disorganized
The concept is great, but the execution leaves a lot to be desired. The service felt disorganized and poorly managed, and it seemed like there wasn’t enough staff to handle things effectively. I expected more professionalism and accountability—there didn’t seem to be any experienced leadership present. I wouldn’t recommend this service based on my experience.
Date of experience: 15 March, 2026
Service was fast, they answered all my questions regarding my dog's medications, and most importantly they took the time to make sure my very nervous dog was comfortable with the staff before they started treatment.
We're delighted to hear we exceeded expectations, Adriana! Delivering the best possible care for pets is our goal and it's rewarding to know we're achieving that.
Stephanie Lee2024.10.18
I’ve been going to the location inside pet food express in Long Beach and I am so sad they’re closing! They should stay open ! Everybody is so nice there and I love that it’s inside the pet store because I don’t need to make another trip to buy my dog her food. My dog has a lot of anxiety and she got so comfortable with a girl name Shaylyn! She loves her. They need to stay open. I get her nail trimmed and anal glands done there almost every month, but they cancelled the plan and is now closing . So sad. I hope they consider reopening and staying open
We take pride in delivering the best possible care for pets. Thank you for your positive feedback, Alyssa!
Miss Davis2024.10.07
Both the front office staff (Shaylyn in particular) and then Dr. Laura Bradley were amazing. They helped explain everything on the phone beforehand, answering any questions and were so kind when we showed up in person. We were very lucky to show up at a time where they were not super busy so we got extra time to talk to Dr. Bradley and ask extra questions. She was so open and welcoming to our endless questions and concerns. That was so comforting because we are so over the top obsessed with our baby girl and have bad anxiety and worry over every little thing with her and her health. She didn’t rush us and quite the opposite, said she understands and feels similarly about her babies. She’s definitely in the right profession. You can’t always say that about health providers these days. We appreciated her so much and they are very deserving of glowing feedback. My only sadness is that we can’t see her like a normal vet. She just does part time work for Pet Food Express and their immunization clinics and limited bloodwork at some locations. Her main job is working with larger animals like farm animals. That’s our loss but I’m sure she’s great with them and they’re lucky. Huge thanks to Pet Food Express to helps us save money for immunizations and at this location (Long Beach) some bloodwork. It’s a huge cost savings vs. vet clinics.
We appreciate your positive feedback, Miss! Pets are family and we will continue to deliver the best possible care to them.
Tymberly Vejar2024.10.07
Brought my puppy in for his booster vaccines, we were new patients and we absolutely loved it! They were so nice and too their time with my baby! They even took pictures of him lol. I would definitely recommend.
Thank you for your kind words and trusting us with your pet's care, Tymberly!
Ken Wallman2024.09.30
coming from LA, but worth the drive. My little pooch Homie has been suffering for weeks. I have been trying different prescribed medications from other vets, but the problem wasn't going away. This place was efficient and comprehensive. Hes out of the woods finally. thank you!
We're delighted to hear we exceeded expectations, Ken! Delivering the best possible care for pets is our goal and it's rewarding to know we're achieving that.
Stephanie Renderos2024.09.25
The staff and vets are always helpful and help explain everything before proceeding with treatment. The prices are extremely affordable - I'm always recommending them to my friends and neighbors.
We appreciate your positive feedback, Leah! Pets are family and we will continue to deliver the best possible care to them.
Pam Duckworth2024.09.11
I felt very welcoming when I entered the establishment. The staff was very knowledgeable about pets and prividdd me with lots of information as being a first performer in over 25 years. I will definitely be back.
We're delighted to hear we exceeded expectations, Jennifer! Delivering the best possible care for pets is our goal and it's rewarding to know we're achieving that.
Christine Kehlenbeck2024.09.08
Very kind, helpful people here, my dog Lulu and I always have a good experience here; I highly recommend this place 😊
Your positive feedback is a reminder as to why we strive to provide the best possible care for pets. Thank you for trusting us, Christine!
Judy Cocke2024.09.05
We've used VIP Petcare Wellness Centers for over 7 years and we love it. The Vets and assistants are always kind & friendly. Prices are always reasonable
We take pride in delivering the best possible care for pets. Thank you for your positive feedback, Judy!
Mimimi Leigh2024.08.07
Took my pup to get his ears cleaned and nails trimmed. It took one person to hold him, another to do the tasks and one more to feed him treats, lol. They were so kind. Would definitely return and recommend.
We appreciate your positive feedback, Mimimi! Pets are family and we will continue to deliver the best possible care to them.
Shane Pratt2024.06.22
Very friendly staff. I went in on a Saturday and there was a very short wait. (They don't take appointments so I called ahead of time and asked if there was a wait.) The vet tech checked me in right away. They had my dog's records. The vet was friendly and more importantly, he made my dog feel better.
We're delighted to hear we exceeded expectations, Shane! Delivering the best possible care for pets is our goal and it's rewarding to know we're achieving that.
We take pride in delivering the best possible care for pets. Thank you for your positive feedback, Marco!
Jessica Gonzalez2024.06.02
Amazing experience!
The techs were very efficient and got the job done very quick!
As a vet tech myself, I am very picky on where I take my baby but this place met my expectations 👏
The Doctor was very informative and nice!
Thank you VIP for the amazing experience ! ❤️
FRAUD
SERVICES ARE FRAUDULENT. At every point, they force more immunizations than is necessary to make a profit. Despite the fact that the annual rabies injection was due two months ago, the statement that the next shot was only valid for a year defies logic.
Verified Company
