%title%
%offer%
Reviews (316)
Carolyn Galle
2024.04.23
Paola was our tour guide and did a great job! She was on time, knowledgeable and very friendly. The tour of Frida Kahlo Museum (The Blue House) is a must see in Mexico City - the tickets are hard to get. You will come to see Frida in a completely different way. Highly recommend Vibe Adventures and Paola!
Dear Carolyn, we're thrilled to hear you enjoyed the tour and found Paola's guidance exceptional. Your recommendation is greatly appreciated. We look forward to seeing you again for another adventure!
Risa
2024.04.13
Verified
Our guide Pepe was energetic, knowledgeable and friendly. We saw great sites, and learned a lot about the art and history of Mexico City !
Trip type
Jesse Kinder
2024.04.08
We did a two-week trip from Mexico City to the Yucatan with Vibe Adventures. This trip was executed very poorly. First, it took 2 weeks for the company to confirm my reservation. I was on the verge of asking for a refund of my deposit when they finally responded to my multiple inquiries about whether my trip was confirmed. For the trip itself, we had only 1 person who served as both the guide and the driver. He did not seem like an actual guide, as he only seemed to have information we could read on the signs ourselves, and also told us many places where people had died. Also, he was not a safe driver - went the wrong way down a one-way street, drove over 90 mph (not kph), and almost hit other cars and pedestrians. The car that we rode all over Mexico in was much too small for the group. We had 6 people and all of our luggage crammed into a small SUV. Some suitcases were in the roof rack, but backpacks, purses, jackets, etc were all on the seats and around our feet. The air conditioning did not reach the back, either, so people in the front were freezing and in the back were sweltering. Most of the hotels we stayed at were of quite poor quality. Also, the itinerary the company sent us linked to better hotels in at least 2 situations, showing that they had downgraded their initial plan. I seriously wonder where all of our money went, as the hotels, site admission costs, gas, and salary for 1 guide do not even come close to what we paid. I enjoyed the sites we saw, but definitely would NOT recommend this company.
Dear Jesse,
Thank you for your valuable feedback, and we apologize for not meeting your expectations. Rest assured, we take your feedback seriously and will use it to improve our services in the future. Allow us to address some of the points you raised.
As indicated in the tour description and communicated in our email, "We need 3+ participants to confirm the group tour". Your booking for 2 people was the first, hence the automatic 'pending order' email. Once we received another booking (within 2 weeks), we sent you an email confirming your booking as we had met the minimum number of participants.
Regarding the vehicle, our tour descriptions specify that "the type of vehicle depends on the group size and may include a car, a 7-seater, or a minivan". In your case (5 participants plus the tour leader), we provided a 7-seater vehicle with ample space for luggage, securely stored in the roof box while allowing passengers to keep their personal items, such as smaller backpacks with water and jackets, inside the car for immediate use. Each passenger had a dedicated seat, and the vehicle had an AC system for all rows. We will make sure to check the AC before each departure.
As per booking terms that appeared during the booking, this tour does not involve a 'guide' but a 'tour leader' whose role is logistical (which still involves providing live commentary whenever possible) and not that of the typical guide: "The Company selects experienced tour leaders who give participants maximum information on visited places and destinations in general [...]. However, tour leaders do not have to conduct excursions around visited settlements or at individual monuments if not otherwise specified in the Tour description." We will further specify it in the tour description to provide travelers with the correct expectations and ensure the tour leader is more informed about each place on the itinerary.
Regarding driving, as per the tour leader, he took the wrong street once, which did not have a clear road signal (typical for smaller towns in Mexico). However, he did his best to correct his mistake immediately, safely corrected the route, and took the correct street.
As was communicated during our call and stated in the tour description, "All accommodations are centrally located, tourist-class, locally-owned properties with private facilities in each room," where "tourist-class" means 3* or similar, which together with other elements of this description was met throughout the tour. Also, because we usually stay in smaller, locally owned properties, the list of accommodations for each departure can vary based on the actual availability in a particular hotel, which was the case in this departure. We will further
The price of the tour paid by customers is used to pay all explicit (visible to the customer, like accommodation, transportation costs with gas and tolls, the salary of the tour leader with his accommodations and meals, etc.) but also implicit costs (not always visible to a customer but those that take a significant cut as well: transactions costs, commissions to agencies, salaries of the office team - reservations, marketing, etc.).
Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Vibe Adventures Team
Kim K.
2024.04.08
Verified
My husband and I did a two-week trip from Mexico City to the Yucatan with Vibe Adventures. This trip was executed very poorly. First, it took 2 weeks for the company to confirm my reservation. I was on the verge of asking for a refund of my deposit when they finally responded to my multiple inquiries about whether my trip was confirmed. For the trip itself, we had only 1 person who served as both the guide and the driver. He did not seem like an actual guide, as he only seemed to have information we could read on the signs ourselves, and also told us many places where people had died. Also, he was not a safe driver - went the wrong way down a one-way street, drove over 90 mph (not kph), and almost hit other cars and pedestrians. The car that we rode all over Mexico in was much too small for the group. We had 6 people and all of our luggage crammed into a small SUV. Some suitcases were in the roof rack, but backpacks, purses, jackets, etc were all on the seats and around our feet. The air conditioning did not reach the back, either, so people in the front were freezing and in the back were sweltering. Most of the hotels we stayed at were of quite poor quality. Also, the itinerary the company sent us linked to better hotels in at least 2 situations, showing that they had downgraded their initial plan. I seriously wonder where all of our money went, as the hotels, site admission costs, gas, and salary for 1 guide do not even come close to what we paid. I enjoyed the sites we saw, but definitely would NOT recommend this company.
Dear Kim,
Thank you for your valuable feedback, and we apologize for not meeting your expectations. Rest assured, we take your feedback seriously and will use it to improve our services in the future. Allow us to address some of the points you raised.
As indicated in the tour description and communicated in our email, "We need 3+ participants to confirm the group tour". Your booking for 2 people was the first, hence the automatic 'pending order' email. Once we received another booking (within 2 weeks), we sent you an email confirming your booking as we had met the minimum number of participants.
Regarding the vehicle, our tour descriptions specify that "the type of vehicle depends on the group size and may include a car, a 7-seater, or a minivan". In your case (5 participants plus the tour leader), we provided a 7-seater vehicle with ample space for luggage, securely stored in the roof box while allowing passengers to keep their personal items, such as smaller backpacks with water and jackets, inside the car for immediate use. Each passenger had a dedicated seat, and the vehicle had an AC system for all rows. We will make sure to check the AC before each departure.
As per booking terms that appeared during the booking, this tour does not involve a 'guide' but a 'tour leader' whose role is logistical (which still involves providing live commentary whenever possible) and not that of the typical guide: "The Company selects experienced tour leaders who give participants maximum information on visited places and destinations in general [...]. However, tour leaders do not have to conduct excursions around visited settlements or at individual monuments if not otherwise specified in the Tour description." We will further specify it in the tour description to provide travelers with the correct expectations and ensure the tour leader is more informed about each place on the itinerary.
Regarding driving, as per the tour leader, he took the wrong street once, which did not have a clear road signal (typical for smaller towns in Mexico). However, he did his best to correct his mistake immediately, safely corrected the route, and took the correct street.
As was communicated during our call and stated in the tour description, "All accommodations are centrally located, tourist-class, locally-owned properties with private facilities in each room," where "tourist-class" means 3* or similar, which together with other elements of this description was met throughout the tour. Also, because we usually stay in smaller, locally owned properties, the list of accommodations for each departure can vary based on the actual availability in a particular hotel, which was the case in this departure. We will further
The price of the tour paid by customers is used to pay all explicit (visible to the customer, like accommodation, transportation costs with gas and tolls, the salary of the tour leader with his accommodations and meals, etc.) but also implicit costs (not always visible to a customer but those that take a significant cut as well: transactions costs, commissions to agencies, salaries of the office team - reservations, marketing, etc.).
Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Vibe Adventures Team
Cynthia V.
2024.04.04
Verified
We took two tours from vibe: tha balloon over the pyramids and a food tour. The balloon tour guide, Ari, was great. She had a lot of great info, pointed things out along with the drive, was very helpful and patient as our group of 7 got set up for the balloon ride. She also made adjustments to the walking tour to accommodate the mobility issues of a member of our group. Our driver was very competent and pleasant. The only drawback was the food. The buffet we were taken to was pretty bad.
Our food tour was really, really fun. Ximena took us to several places in the historic district. We had seafood, tacos, churros, more tacos, dessert and then went to a bar to try pulque. We got to see Bellas Artes and the Zocalo briefly too. Ximena was so engaging and managed to connect with everyone in our multigenerational group and George got us around safely and competently. Would do this tour again.
Dear Cynthia,
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed both tours with Vibe Adventures.
It's fantastic to hear that your balloon tour with Ari was memorable. We'll take note of your feedback about the buffet to ensure we continue to improve.
We're thrilled that your food tour with Ximena was really fun and engaging. It sounds like you had a delightful culinary experience exploring various places in the historic district. We're glad Ximena connected with everyone in your group, and George ensured your safety throughout the tour.
Thank you for choosing Vibe Adventures, and we look forward to welcoming you back for more memorable experiences in the future!
Warm regards,
Vibe Adventures' team
Carlos
2024.04.01
Verified
Trip type
Troy Jeremy
2024.04.01
Verified
Show up
Trip type
Ian_R
2024.04.01
Verified
Great overall tour experience
Tour guide was very knowledgeable and accommodating. Explained the history well, was engaging and interactive, took me around the site, and gave time for additional visit space.
Dear Ian,
Thanks for choosing Vibe Adventures and taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
gratefully,
Vibe Adventures’ team
Marissa
2024.03.31
Verified
The tour was awesome
Trip type
Andrea
2024.03.31
Verified
Todo genial, duoer interesante todo el recorrido. Nuestra guía Paola estupenda
Trip type
GetYourGuide Traveller
2024.03.29
Verified
Our guide and driver were excellent. The photos that our guide sent to me by air drop were magnificent.
Trip type
Debbie Kruger
2024.03.21
We took a private tour of Coyoacán (including Frida Kahlo Museum) and Xochimilco with Ari last week and it was incredible. She was so knowledgeable, flexible (we were traveling with a baby), and kind. It was clear to us that she had a passion for the content which came through via her storytelling and recommendations.
We would absolutely recommend tours with her (and Vibe) in the future.
Dear Debbie, we're thrilled to hear you enjoyed your tour with Ari! Her passion truly shines through. We appreciate your recommendations and look forward to your next visit.
Alicia Boknevitz
2024.03.17
I toured the Popo volcano with Ed and Paco. I had such a great time! Ed is a really fun guide, and Paco was so kind and wonderful. Thank you!!
Dear Alicia,
We're thrilled you had a great time with Ed and Paco at the Popo volcano! Your positive feedback is greatly appreciated. Thank you!
Kristin R
2024.03.16
Verified
Fantastic family trip
Had a great trip with Sal. Traveled with family and really appreciated his responsiveness to our varied needs, including one highly eager and energetic child and one child who needed more rest stops. Highly recommend.
Shelley
2024.03.04
Verified
Eduardo was fantastic. He gave us a lot of historical background and offered an excellent tour of the downtown area as we visited the mural sites. He kindly even retrieved my hat at the gift shop to reduce the extra walking required. Truly a customized tour with a talented, knowledgable, considerate guide.
Trip type
Dawn A
2024.03.03
Verified
Sal’s private tour of Mexico City.
I have travelled to all 50 states in the US, most of the large cities in Canada and 19 other countries.Sal is the best tour guide we have ever had. Excellente. !!! Dawn and Mark Atkinson
GetYourGuide Traveller
2024.02.28
Verified
Genial
Trip type
Kellie Lerner
2024.02.25
We had the best time at Lucha Libre. Ximena’s enthusiasm for Mexican culture (and wrestling!) was infectious and she made the night extra special for my family. Highly recommend!
Hi Kellie!
Thank you for choosing Vibe Adventures. We are glad you enjoyed your tour with Ximena and we hope to see you again soon. Take care!
gratefully,
Vibe Adventures’ team
Inna Barmash
2024.02.25
We had a day in paradise at Tolantongo springs and were so grateful to have Sal as our driver and guide for the day! The pools, the cave and the river were magical, and Sal was so knowledgeable and wonderful with our kids, too. Vibe Tours was very responsive, personal and pleasant. This was the highlight of our trip to Mexico City!
Dear Inna,
Thanks for taking a moment to write such a nice review and recommend us to others. We are glad you enjoyed your tour to Grutas Tolantongo with Sal. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!
gratefully,
Vibe Adventures’ team
Isabella B.
2024.02.25
Verified
We had a day in paradise at Tolantongo springs and were so grateful to have Sal as our driver and guide for the day! The pools, the cave and the river were magical, and Sal was so knowledgeable and wonderful with our kids, too. Vibe Tours was very responsive, personal and pleasant. This was the highlight of our trip to Mexico City!
