VCA Sugar Grove Animal Hospital Reviews

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4.2 | 130 reviews

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VCA Sugar Grove Animal Hospital

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4.2

| 130 total

5 stars

99 pcs

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4 pcs

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Austin Mitchell 2025.11.13

Took our dog, Samson here because he was having trouble walking. The vet checked him and said it was arthritis and give him medication to help him. A month later, it’s gotten worse. We took him to a different Vet and they checked him and he had a brain tumor. If we found this out originally from this location then we could’ve helped him sooner before it gotten any worse. Be warned for those who adore their pets. This location could lead you to somewhere you can come back from.

Bob Myers 2025.11.06

Very kind to me and my dog. But way overpriced for what it is. A wellness exam and to give him medication for arthritis was 500$. Ridiculous

Reply from VCA Sugar Grove Animal Hospital 2025.11.06

Hi Bob, thank you for sharing your feedback. We take concerns like yours seriously and want to ensure we address them appropriately. Unfortunately, we’re unable to locate your contact information based on this review. Please reach out to us directly at reviews.vcasugargrove@vca.com or 317-889-0500 so we can gather more details and assist you personally. 💙🐾

Mona Jalal 2025.10.29

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed. I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands. Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose. They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations. I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits. Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping. The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose. Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well. I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills. Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job. They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

I cannot be thankful enough to Dr. Cassie Lothery and Vet Assistant II Alia. We first spent sometimes with Alia. She took thorough notes and she is very sweet not only to animals but also nice to people. As a first time dog owner and a 6 day mom of a 10 weeks Newfoundland puppy I have been very overwhelmed.

I came here due to a free wellness coupon I received on Facebook. I just showed Alia the email I received for coupon and I was all set. Alia suggested me to get CareClub junior at $66 which is a great deal despite having FIGO insurance with vet visit included and wellness basic (since it only covers one wellness). This allows me to have peace of mind knowing my puppy is in great hands.

Let me tell you, I came here with puppy being in Chillicothe Animal Hospital on October 6, with no problem and quite healthy, and assuming I am here just for him to have a wellness check and establish a vet in Indiana. Well, starting right off, Dr told he had skin infection (he’s been scratching his belly and neck a lot past few days) and gave him antibiotics. She also showed me his ears were really dirty and they gave me a medication for ear flush. Alia very patiently showed me how to administer it in both ears and did his first dose.

They also gave me dental powder for topping his food. They confirmed the Hill’s Science large puppy brown rice and lamb suggested by his breeder (who is also a vet tech) is great to continue. Further, they gave me guidance on plan of care and we established the next two visits for vaccinations.

I work full-time and for me Saturday appointments are a must and unfortunately in my own town of Columbus, Indiana not many places have Saturday visits or if they do they are books for months. So this was very important for me that they do have Saturday visits.

Dr. Lothery was super nice to my puppy. I have been thinking about microchipping my puppy for two reasons first since he has been super playful and loves front and side yard sod and likes to jump around when I take him to them. Second reason is that FIGO insurance told me since I have Costco executive membership, I have free access to Pet Watch 24 so I though it may be time for him to get microchipped but I was very anxious about process and was afraid he would feel pain. When I saw how nice Dr. Lothery and Alia are, I was able to trust them and know my puppy is in good hands. They told me my puppy didn’t make any noise and was super calm during microchipping.

The front desk staff was very nice to BooBoo too. She wrapped a bandana sprayed with Pheromone that calms down puppies a bit. My puppy was not anxious but my drive home is like 50 min and I thought this was a great idea for that purpose.

Alia trimmed my dog’s nails for free. This was very sweet of her. Dr told there is no necessity for my puppy being groomed on October 25 and suggested I cancel my grooming appointment. I am very happy she went out of her way to explain everything to me very well.

I believe combining FIGO insurance (with 15% Costco discount) and CareClub junior is a great way to save for medical bills.

Prior to my visit I was given clear instructions and was able to chat with medical staff about my questions prior to visit. It is very important for me to be able to sms/chat not just call to get answers given the nature of my full time job.

They also have very nice lawn side of their office. BooBoo enjoyed some lawn time after his visit there.

Reply from VCA Sugar Grove Animal Hospital 2025.10.19

Thank you for sharing your wonderful experience Mona! It warms our hearts to know that Dr. Lothery and Alia were able to ease your mind as a new dog owner. Alia’s dedication to providing thorough, caring service is exactly what we strive for. We’re so glad the CareClub junior plan will keep your new Newfoundland healthy. We’re here to support you both through every milestone!

Kirsten Phillips 2025.10.04

We initially chose VCA Sugar Grove due to its convenient location and the Care Club membership, which seemed like a good fit for one of our dogs. While the medical care from the vets and vet techs has been competent, the front desk staff, particularly the office manager, made the overall experience increasingly frustrating. Our dog is highly anxious, especially at the vet, and we’ve gone to great lengths to minimize her stress, including using prescribed “fear-free” medication prior to appointments. I originally scheduled her annual vaccines online but then called to confirm the timing would work under the Care Club coverage. I was told we needed to reschedule and was given a new appointment date that should have met the requirements. When we arrived for that rescheduled appointment, after medicating our dog and taking time off work, we were told we were still two days too early and they could not administer the vaccines. This was extremely disappointing considering I had taken the step to confirm the timing in advance. I stayed calm and we rescheduled once again. At our second attempt, I was met in the parking lot by the office manager, Jen, who informed me that their system was down and no patients could be seen. When I expressed my frustration, understandably high at this point, she offered no empathy and seemed extremely dismissive of the situation. I explained that this was the second failed attempt to get our anxious dog routine care, and asked if there were any options available. She simply stated that the visit would be comped, which didn’t make sense since we were already paying through the Care Club membership. She provided no meaningful solutions and made no effort to acknowledge the inconvenience or stress we were experiencing. I told her to cancel our membership and that we would seek care elsewhere. She walked away without any further discussion or attempt to help. Since we had travel plans approaching and couldn’t find a new vet with availability, I walked into the clinic to try and speak to someone else. From the lobby I could hear, what I assume was Jen, loudly yelling in the back about me. I have never experienced that level of unprofessionalism in any setting. It was disturbing and uncomfortable. Fortunately, a vet tech came out, calmly reviewed the treatment plan I had on my phone, and was able to administer the necessary vaccines. She was compassionate, helpful, and took the time to find a solution. I genuinely appreciated her professionalism in an otherwise very stressful situation. While I take full responsibility for being frustrated, I simply could not keep taking time off work and medicating our anxious dog in hopes that this clinic would follow through on what should have been a routine appointment. I understand that systems go down, but the lack of communication, empathy, and leadership, especially from the office manager, made an already difficult situation far worse. We will not be returning.

Sara Taylor Makeup & Beauty 2025.06.19

I had an email sent to me for a “Welcome back Kali we’ve missed you” referring to my cat that has obviously been there before. It was pertaining to a free wellness exam since we had not been there for a while. I scheduled in and went back in. The young lady at the desk was nasty about the email. When I checked in she instantly needed me to text the screenshot to a number that wasn’t even the correct number. She could clearly see the email was from VCA SUGARGROVE and saw the whole email that said we’ve missed you… I then went into the room where the lady Jessica took notes of Kali and I mentioned the email and she stated she would have someone check. The young lady at the front desk came back in and asked again about the email and I explained it… again. She stated I needed to text it … again to a separate number which now was a manager to see if they could take it. She said all that information in such a way like she was telling me my cat way dying , in such a somber way. She asked if she could take my cell phone …. Out of the room I was in … to show the doctor… I said no. Whoever can come in here but you’re not taking my cell phone . For what reason ? She stepped out to where the doctor was then came back in to my room and said so we have to wait for the manager to respond and have to make sure this isn’t a scam because people lie and I can’t verify this email. I told her AGAIN the email came from the office directly to my email and had my cats’ name in it as well as mine?? She saw the email for her own eyes and touched my phone to scroll through it which I didn’t appreciate or tell her it was okay to. The doctor came in and did the examination. The young lady came back in afterwards and said the doctor was just going to go ahead and verify the email to see if I was good to go. Doctor came back and walked me out and told the young lady I’m fine the email is valid. I did get a text back saying thanks for sending the pictures of the email. This was a little too much from the desk lady. I don’t understand why she had to be involved so much. The whole time it felt like I was in some sort of interrogation over an email. The way it was already super quiet and then the manner of the conversation , talking like it was a death . Weird interaction. I won’t , by any means be coming back for any reason. Kali had two small mats on her belly which was my only concern and I needed them taken care of . With the handling of some email and the lack of trust and unprofessionalism from that , I turned that down and I’m figuring elsewhere to go. I’m not going to give business to anyone that insulted me over an email. I felt horrible when I left. Nobody even said anything to me but her.

Reply from VCA Sugar Grove Animal Hospital 2025.06.19

We're so sorry to hear about your experience Sara. It sounds deeply frustrating and uncomfortable, especially when you were just trying to take care of your cat. You should never have been made to feel interrogated or mistrusted over a promotional email that clearly came from the clinic itself. The lack of communication, tone, and unnecessary scrutiny around something routine was unacceptable, and it's completely understandable that it left you feeling disrespected and unwelcome. Your feedback is important, and I hope it leads to better training and more respectful interactions for future clients. If you're open to it, please consider sharing this with the hospital manager at reviews.vcasugargrove@vca.com, so they can directly address what went wrong.

Jessica Gregory 2025.03.14

Great experience! I've been searching for a new vet since I moved here 2 years ago. Everyone was so nice and treated my pup so well! Dr. Lothery and the techs were so helpful & friendly! 10/10!!!

Reply from VCA Sugar Grove Animal Hospital 2025.03.17

Jessica, we're delighted to know that your search for a new veterinary care team has come to a successful close with us. It was our pleasure to welcome you and your pup, and we're thrilled to receive such positive feedback about our team's kindness and support!

rachel franklin 2024.09.25

We were misinformed on care club details, overcharged on monthly medication and when we needed to bring our dog in for a leg injury we were told they weren’t an ER to make an appt. Very careless and rude staff!!

Reply from VCA Sugar Grove Animal Hospital 2024.10.01

Rachel, we’re truly sorry to hear about your frustrations. Our team has worked to clarify the details of our CareClub and addressed the medication concern. If there are any remaining concerns you'd like to discuss, feel free to email our hospital manager at reviews.vcasugargrove@vca.com.

Shawna Graham 2024.06.18

SHAMEFUL!!!!!!! Do not take your pet here, they will be super nice at first and then turn you away when your pet is in need or not even call you back. I took my cat in with an upper respiratory infection and five days later he was not improving. I called asking what else we could do and told me they “did not have time” and sent me to THEIR urgent care. I was charged $1400 for a stronger anabiotic. When I called back and spoke to the manager, Jenn, she was cold and could care less. This animal clinic is like a McDonald’s franchise. You will never get to see the same doctor and all they care about is making money!!!!!

Reply from VCA Sugar Grove Animal Hospital 2024.06.20

Shawna, we're truly sorry to hear of your disappointment with your experience, as we strive to be as helpful as possible. We want to address your specific concerns, so please get in touch with us at reviews.vcasugargrove@vca.com when you're able.

Tara A 2024.01.24

Had to put my boy down a few months ago. They made it a wonderful experience. I was alone when it happened and the nurse was so sweet and gave me a hug. Price was very reasonable for the cremation.

Reply from VCA Sugar Grove Animal Hospital 2024.01.26

Tara, we're moved by your review and it means a lot to us that we could provide a comforting experience during such a sad time. We understand the significance of this moment for you and we're grateful you felt supported. Thank you for your kind words and please accept our deepest condolences on the loss of your boy.

Ben Collins 2024.01.10

I've used VCA Sugar Grove for years, and their staff has always been great, but lately the experience has been less than ideal. The cost of their services are higher than competitors, and to make matters worse they recently botched the cremation service for a pet.

Nick 2024.01.10

Encouraged us to euthanize our kitten. Got another opinion from another vet and the kitten had asthma. Was very rude to us in our time of need. Will not come back nor would I recommend anyone come here for their pets livelihood and well-being. Would give 0 stars if I could

Reply from VCA Sugar Grove Animal Hospital 2024.01.11

Nick, our intention is always to provide compassionate and appropriate care, so please know that we take your feedback seriously and would like to address these concerns. When you're able, we ask that you reach out to our hospital manager at reviews.vcasugargrove@vca.com. Thank you.

sophie bailey 2023.12.05

I wish I would have found this place sooner because I probably would have caught the issues I'm now dealing with long before.. The vets here are so knowledgeable, brought my cat in for a cough and they ended up finding a murmur.. although I wasn’t expecting that diagnosis, I now have the things I need to make my kitty the most comfortable in her final months of life, where as before I was left clueless with no diagnosis. Can’t thank this place enough. If they refer you to a specialist please listen to their advice, they just gave me a few more months of life with my cat because I listened.

Reply from VCA Sugar Grove Animal Hospital 2023.12.06

We're thankful we were able to assist you and your cat, Sophie. If there is anything else we can do for you both please reach out to us and we'll be more than glad to help you. Thank you.

Claire Olson 2023.09.06

Suggest sensitivity training for staff. Normal vet experience regarding animals. Good with animals. They are strict in policies and are not a good resource for triage if you have questions over the phone as you decide what to do with your pet. We had multiple insensitive interactions with various employees while in the office 2 separate times (after we experienced a traumatic dog fight between our dogs). We value businesses that know how to treat people like people and not provide robot responses and can't steer from financial policies for unique situations. They have lost more money by not being flexible than what they gained. For this reason we are no longer going ther. We will use Tractor Supply for regular vet stuff, emergency vet for emergencies and find another vet for other needs. May be my business values are outdated....

Reply from VCA Sugar Grove Animal Hospital 2023.09.08

Claire, we are disappointed to hear about your negative experiences and apologize if you've received anything short of compassionate care from our team. Your concerns are important to us, and we'd be grateful for an opportunity to address them further with you. When you have a moment, please email our hospital manager at reviews.vcasugargrove@vca.com. Thank you.

LynusS 2023.08.30

I used to get service from this VCA hospital facility for 2 years but switched to different hospital because of their poor and non-responsible service management. My dog had severe pain after their service. They told me to bring him back in the following day. However, when I got there, they told me that they could not see my dog because it was not scheduled. I had a call history of 15 minute of talking. My dog got cared at the emergency care clinic, and I was advised that the VCA should have taken care of it immediately. Being said that, I think their schedule management system has problem and such customer handling is not appreciated. I was poorly treated as a liar at the registration desk.

Reply from VCA Sugar Grove Animal Hospital 2023.09.01

We are saddened to hear that you felt treated poorly by us, as we're committed to meeting the needs of our clients and providing positive experiences. We've been unable to locate your client records in our database and would like to speak with you to learn more about your concerns. Please email us at reviews.vcasugargrove@vca.com. Thank you.

Britney Roush 2023.08.29

Let me start off by saying this, I have 3 dogs that currently have attended Vca Sugar Grove 2 of them being senior dogs. We really like Angela and Dr Shelby which are the main reasons we have continued care here through the change in staff over the past year. Over the weekend my senior dog became very ill and I scheduled an appointment on the app for what I thought was the upcoming Monday, showed up to my appointment 30 min early checked in only to receive I had accidentally made the appointment for the following Monday, my mistake most likely from being distraught from my dog basically dying, I apologized to the girl at the front desk and proceeded to explain my situation and how very ill my dog was and if there was any way we could be seen. She goes to the back and comes back a minute later and says I’m sorry no we can’t see you! I could not believe that a dog that has continued care here for a few years now that you were unable to fit into your schedule a dog that was literally so sick and dying in the owners hands, not even a offer of to get in the next day a recommendation on where i could rush him to, if you ask me the service I received was very un compassionate and heartless. Will definitely be thinking about if my other 2 dogs will continue care here, and based on a few reviews I’ve read before deciding to leave this one seems to be a issue with others as well. So thankful to the vet that was able to get him in after being turned away by VCA my dog passed away, maybe next time you will do better when a person is having an emergency situation with a pet that has continued care at this location.

Reply from VCA Sugar Grove Animal Hospital 2023.08.31

Britney, we'd like to express our sincerest condolences to you for your loss. We are glad our Hospital Manager was able to get in touch with you to discuss this matter and address your concerns. We are thinking of you at this time and are here for you if you'd like to discuss anything further. Respectfully, VCA Sugar Grove Animal Hospital

Emily K 2023.08.14

A month ago, I adopted a kiddo. I had plans to make a visit to the vet but those plans were accelerated after he was boarded for a few days and developed diarrhea with extreme urgency to go. I booked my appointment with vca because they were the only ones that could get him in this soon. When the doctor I was scheduled to see called in sick, Dr Shelby stepped up and was able to have my dog seen. Rose, her assistant/tech was very kind and answered all questions. The facility was clean. The staff members were all super kind. I would recommend this place to anyone. Especially Dr Shelby and Rose. They make a pretty fantastic team.

Reply from VCA Sugar Grove Animal Hospital 2023.08.16

Thank you for sharing your experience with us, Emily. We're so glad we could take care of you and your dog. We hope to continue to be here for all your pet's needs. Please feel free to reach out to us if you ever need anything.

Kalan Tackett 2023.08.08

We were beyond fortunate to work with VCA. My current vet was booked out and my dog was having issues walking. VCA not only was able to get me in same day, thank the lord for a cancellation, but they answered my call immediately. This comes after calling my current vet multiple times. They got us in, offered multiple treatment plans. I chose the the most expensive plan, but the fact that they gave options and were up front about the costs of everything before billing was a huge upside. They aren’t even our primary vet and I highly recommend them. From the front desk, to the vet techs, to the actual doctor calling me two days later personally. You will not go wrong coming here!

Reply from VCA Sugar Grove Animal Hospital 2023.08.10

Kalan, it was an honor to help with your dog's needs. We appreciate you sharing your feedback from your experience and want you to know that we're always just a phone call away whenever you need anything.

Michele Ryker 2023.08.03

Poor customer service…had an appt at 1245. Arrived for appt and was told I had to reschedule as appt was at 1230. Showed receptionist that appt reminder was for 1245 and was told she didn’t send it despite it saying that it was from VCA. Also had received call that script was filled and went to pick it up and it wasn’t ready. Nasty attitude from front desk and how appropriate that a sign entering the facility talks about being kind. I have been going to business for 20 years and the turnover and customer service gets increasingly worse.

Reply from VCA Sugar Grove Animal Hospital 2023.08.04

Michele, we apologize for any misunderstanding regarding your scheduled appointment time and for any inconvenience that occurred. We'd like to address these concerns with you and ask that you please email us at reviews.vcasugargrove@vca.com. Thank you.

Dana Delancey 2023.06.01

I have been a client with VCA Sugar Grove since 2014. I have 6 dogs, 4 have grown up with Sugargrove. I hate to complain but over the last couple years when I have called for sicknesses and injuries I have been told my pets could not be accomadated, because they did not have time. Or wait for the next available appointment. I even lost one of my dogs because they were not able to see her for 5 days. Today they are not able to see another and she is in their care club. So maybe this is no longer the best place to take your pet. Especially a sick or injured pet.

Reply from VCA Sugar Grove Animal Hospital 2020.10.27

Dana, we always pride ourselves on being consistently helpful and are very happy to receive your wonderful feedback. Thanks!

Tiffany Colombe 2023.05.29

Friendly, professional, and courteous staff. I highly recommend joining CareClub, it more than pays for itself.

Reply from VCA Sugar Grove Animal Hospital 2018.10.24

We thank you for your kind comment about our team, though please know we always strive to be as accommodating as possible. If you have any further questions, please feel free to email our hospital manager at anjelica.caito@vca.com. Sincerely, VCA Sugar Grove Animal Hospital

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